02保安程序05防竊

1、防竊程序THEFT PREVENTION PROCEDURE家樂福Carrefour propertyernal use only更新Updated on 27/06/20141圖解 ILLUSTRATIONS操作步驟 PROSES在抓獲行竊嫌疑人之前，必須要有100%的把握，而且整個行竊過程必須是在的完全掌控下進(jìn)行。（必要，可請予以配合）。 Plainclothes must be 100% sure before capturing theand the pros of shoplifting must be controlled compley by plainclothes. (Coo

2、perate with the CCTV if nesary).對于竊嫌未結(jié)賬商品只有在其離開收銀線后，方可展開行動。Plainclothes conducts the investigation only after theleaves the cashier line without paying.展開行動時，必須要有風(fēng)險防范員的配合下，才能將竊嫌帶至竊嫌處理室。Taking the capture action, Plainclothes must bepanied by the uniformed security guards when he takes theto the inve

3、stigation room.竊嫌帶至竊嫌處理室后交由助理以上進(jìn)行處理（只有助理以上才力對竊嫌者進(jìn)行處理）。竊嫌處理室除辦公用桌椅外，不得有任何其它雜物（例如：刀，棍等物品）。The assistant and above will deal with thehe investigation room. (Only those rs above the assistanve the right to deal with the.) There is nothing (dangers as knives, sticks and so on) othern office furniture are

4、 allowed to be puthe investigation room.注意事項Remarks:抓竊必須在收銀線外。capturing must be outside cashier line.任何情況不應(yīng)對偷竊者搜身。Under no circumstance will thebe body searched抓竊數(shù)額較大者,送處理。Send tofor high value.該程序執(zhí)行的所有細(xì)節(jié)必須在風(fēng)險防范助理或風(fēng)險防范經(jīng)理或店值班的控管下.All the pros must be done under the control of R.P.assistant or R.P.man

5、ager or Store manager on duty防竊程序THEFT PREVENTION PROCEDURE家樂福Carrefour propertyernal use only更新Updated on 27/06/20142圖解 ILLUSTRATIONS操作步驟 PROSES竊嫌處理室必須安裝 及 設(shè)備，而且整個處理流程必須在 及 下完成。竊嫌處理室內(nèi)的 及 設(shè)備的 必須保存30天。在詢問過程結(jié)束后，抓獲人，處理人及 員要在 偷竊登記表上簽名（見附件）門店經(jīng)理應(yīng) 核查。The investigation room must be equipped with the monitor

6、ing devi, and the whole investigation must be finished under control. The record of the CCTV and monitoring device must be kept for 30 days. After the inquiry pros, the catcher, case solver and CCTV staff must sign on the Daily Theft Case Registration Form (see the attaent form).The stormanager need

7、 to check the form everyday.竊嫌處理 嚴(yán)禁對竊嫌者進(jìn)行任何的 行為及罰款行為，任何情況下，不得對竊嫌 進(jìn)行搜身行為。竊嫌處理 應(yīng)按 的竊嫌表格對竊嫌人進(jìn)行詳細(xì)的 .The investigator is forbidden to take any actions ofand punishment to the, the body search is prohibited in any cases. The investigator need to conduct a detailed record according to the national standard

8、 form竊嫌處理方法：A）移方: 對以下必須立即送警查辦:酗酒者,吸毒者,鬧事者（拒不配合工作者),多次行竊者以下慎重處理:未成年者，體弱多病者，70歲以上老年人The treatment to thes：A) Hand over thes to theThes who must be transferred to thestraightway are as follows: Alcoholics, Drug addicts, TroublemakersDeal with the situation as follow cautiously: Teenagers, The infirmity

9、, The elderly over 70 years oldB）: 指定1至2個收銀機(jī)臺作為竊嫌機(jī)臺，并且全部是在鏡頭的覆蓋下完成行為。竊嫌者選擇商品時，風(fēng)險防范部助理應(yīng)要求收銀值班助理一同至指定機(jī)臺進(jìn)行行為。B) Purchase at the original price: Designate one or two cash registers for thes. All the tranions must be covered by the monitors. If the chooses to purchase the producthe original price, the as

10、sistant of RPS should monitor the tranions with the assistant cashier on duty.注意事項Remarks:系統(tǒng)應(yīng)整個過程。Ensure the monitoring system records the entire pros.抓竊匯錄應(yīng)保存1年。The Daily Theft Case Summary Report must be archived in storesforeast 1 year.防竊程序THEFT PREVENTION PROCEDURE家樂福Carrefour propertyernal use o

11、nly更新Updated on 27/06/20143未成年者特別是10周歲以下小孩，需要立即通知其監(jiān)護(hù)人，如無法通知或監(jiān)護(hù)人 的情況下，建議通知 或校方將人帶走，以防止小孩因竊嫌后，不敢回家，導(dǎo)致監(jiān)護(hù)人到店內(nèi)以找小孩為理由鬧事。體弱多病者根據(jù)情況，可以教育Minors, espelly those under ten years old, his parentsuardian must be informed immediay.he condition oiling getting contact or being refused by his guardian, we suggest to

12、 send the adolescent to theor to his school. Wemend caution in dealing with this matter to avoid the potential trouble made by the guardian for the reason of the absence of his child. In addition, the infirmity can be released depending on his condition.收銀小票復(fù)印件Shopticket copyX處理結(jié)束后，將收銀小票復(fù)印(如無法復(fù)印，可進(jìn)行

13、拍照，但必須確保字跡清晰可辨）并將收銀小票原件歸還嫌疑人（顧客）。收銀小票復(fù)印件或應(yīng)粘貼在保安部暨收據(jù)上，并由風(fēng)險防范經(jīng)理或風(fēng)險防范值班經(jīng)理簽字確認(rèn)。處理人及抓獲及協(xié)同處理的收銀值班助理也應(yīng)在竊嫌上簽字.營業(yè)結(jié)束 后，風(fēng)險防范部值班助理應(yīng)通知店值班經(jīng)理及處值班經(jīng)理到竊嫌處理室簽字，并將未的商品帶回營業(yè)區(qū)域。次日由風(fēng)險防范部經(jīng)理呈交店長簽字。竊嫌不應(yīng)有任何的遺失，并且必須存檔保留，保留期限一年.Have a copy of shopticket (if the duplicator unavailable, picture is accepted as long as the letters c

14、an be clearly recognized ) and return the original one t thes (customer). Attach the copy or thcture to the Security Report after the tranion. The shopticket copy must be signed by RP manager(or his represenive). Plainclothes, the assistant on duty and all the assoted responsibilities should also si

15、gn on the Security Report. Everyday after business closing, the storassistant on duty should inform the store manager on duty and the divimanager on duty to sign the reporth investigation room, and then take the merchandise unpaid back to the sales area. The next day, R.P Manager should request Store Managers signature.Please be sure to keep the theft report on file and must keep for 1 year.打扒單上要注明未付款商品名稱、單價、數(shù)量及總價。同時附上在處理所拍攝的未付款商品的。The Security report should contahe information including name, unit price, ty, and total price of the merchandise unpaid, and pict