營(yíng)業(yè)廳日常英語(yǔ)市公開課金獎(jiǎng)市賽課一等獎(jiǎng)?wù)n件

1、Business hall daily English1第1頁(yè)Receive2第2頁(yè)1. 問候客人：Good morning/afternoon/evening. 早上/下午/晚上好。Welcome to our business hall. 歡迎光臨我們營(yíng)業(yè)廳。2. 引導(dǎo)：Take this paper and keep your attention in the calling.拿這張紙等候叫號(hào)。Come this way, please. 請(qǐng)這邊走。Come with me, please. 請(qǐng)跟我來。3第3頁(yè)4Waiting第4頁(yè)5Hello, I can do transaction

2、s here right? 你好，是在這兒辦理業(yè)務(wù)吧？ Yes, but a lot of people here now, you have to wait a little longer. 是，但現(xiàn)在比較多人?？峙履缘纫粫?huì)兒。 How long will it take? 大約要多長(zhǎng)時(shí)間？ About half an hour. You can have a seat and wait. 半個(gè)小時(shí)左右吧。您能夠坐那兒等一會(huì)兒。 Sure. 第5頁(yè)6Pay the bill第6頁(yè)7Hello, I came to pay my phone bill. 你好，我來交手機(jī)費(fèi)。 Tell me

3、 your phone number, please. 請(qǐng)說一下您手機(jī)號(hào)碼。 1338-166-7377. Your call charges this month are 200 RMB in total. 您本月話費(fèi)一共是兩百元。 Here you are. Give me the receipt, please. 給，麻煩開張發(fā)票。 第7頁(yè)8Change of business第8頁(yè)9Hello，what can I do for you, please? 您好，請(qǐng)問您要辦理什么業(yè)務(wù)? I want to apply for international calling service.

4、我想開通國(guó)際長(zhǎng)途。 You must fill in a form to be able to obtain this service. 你得填些表格才能開通這項(xiàng)業(yè)務(wù)。 Is the process very complicated? 好，手續(xù)很復(fù)雜嗎？ 第9頁(yè)10Actually, no. But unlike for domestic service, you have to fill a few more forms. 也不是很復(fù)雜。就是比開通國(guó)內(nèi)業(yè)務(wù)要多填些單子。 I see. What about the change in charges? 知道了。收費(fèi)有什么改變嗎？ They a

5、re all provided in the forms. Three thousand yuan is required as deposit. 表格里都有說明。您還需要三千元做押金。 OK, thanks 第10頁(yè)11Complaint第11頁(yè)12Hello, may I see your manager? 您好，我能見一下你們經(jīng)理嗎？ Whats wrong? Perhaps I can help you. 有什么事嗎？先跟我說說吧。 I canceled my monthly payment last month, but my phone bill is still being ch

6、arged 20 yuan. 我上個(gè)月取消了包月服務(wù)，可你們還是扣了我20元話費(fèi)。 I am really sorry about this. Please wait a moment and I will help cancel the service. 實(shí)在抱歉。請(qǐng)坐，我這就幫您取消這項(xiàng)服務(wù)。 第12頁(yè)13I have already cancelled the service through an SMS. 我已經(jīng)用短信取消了。 Clearly, something wrong with the text messaging service. Just fill in the form

7、and the service will be canceled at once. 看來短信業(yè)務(wù)出現(xiàn)了問題。填一下這張表吧，服務(wù)就能馬上取消了。 What about the fees that have been deducted? 那被扣話費(fèi)怎么辦？ Those will be refunded. 話費(fèi)會(huì)退還給您。 第13頁(yè)14Package introduction第14頁(yè)15I want to install the wide band. 我想裝寬帶。 OK.Your address,sir.好，您地址是哪里？ 出示地址（漢字） 219 yuan for each month,12 m

8、egabytes. 219元每個(gè)月，12M。OK.I will take this one.好，就這個(gè)。 1160 yuan for prepay and the installation fee.1160預(yù)存費(fèi)用和安裝費(fèi)用。Why?What for?為何？拿來干嗎？800 yuan for the prepay,the monthly fee reduce to 219.The original price is 338.800元預(yù)存，寬帶從338降至219。360 yuan is the installation fee. Your will get a modem for free. 3

9、60元安裝費(fèi)用。無(wú)償送一個(gè)modem。第15頁(yè)16Scene第16頁(yè)17R: Good morning, what can I help you, sir?早上好，請(qǐng)問有什么能夠幫您？ C: I want to check the total of my phone bill. 我想查一下話費(fèi)。 R: What is your phone number, please? 請(qǐng)問您電話號(hào)碼？ C: 87652431 R: And what is the owner s name? 請(qǐng)問機(jī)主名稱？ C: John, Brian. 約翰拜恩。 R: The total of this month is

10、 RMB ￥156. Do you have any questions? 這個(gè)月話費(fèi)金額是156元，請(qǐng)問還有其它問題嗎？ C: No, thanks. 沒有了，謝謝。 R: You re welcome. 不客氣。 第17頁(yè)18R: Good afternoon, what can I do for you? 下午好，請(qǐng)問有什么能夠幫您？ C: My phone doesnt have any signal. 我電話沒有電流。 R: What is the phone number? 請(qǐng)問電話號(hào)碼？ C: 38492311. R: I will check it for you. Pleas

11、e wait for a few minutes. I will directly put you through the department, which can deal with it. 請(qǐng)稍等，我?guī)湍橐幌?，現(xiàn)在我直接幫您轉(zhuǎn)至受理故障部門。 C: OK. 好。 第18頁(yè)19C: Excuse me, my sim card is broken.Can I get it replaced here?你好，我sim卡壞了，這里能修嗎？ R: What is the phone number? 請(qǐng)問電話號(hào)碼？ C R: Sorry. Its china mobil

12、e.Your can go to the shop of their company.抱歉，這種卡是中國(guó)移動(dòng)，你能夠去移動(dòng)企業(yè)營(yíng)業(yè)廳辦理。 C: OK. Where is it?好。它在哪？R:There are no nearby. Your can call for the 10086. 這附近沒有，你能夠打10086問一下。C:Thanks. 第19頁(yè)20R: What can I help you, sir?請(qǐng)問有什么能夠幫您？ C: I want to pay my internet.我來交寬帶費(fèi)用。 R: What is your phone number, please?請(qǐng)問電話

13、號(hào)碼？ C: number？I just pay for the ADSL. 要號(hào)碼干嗎？我交寬帶而已。R: OK. Your passport. Sir. 好，請(qǐng)出示您護(hù)照。C: Here. R: 219 RMB for each month.12 MB rate.219元每個(gè)月，12M速率。 C: I want to pay the whole year. 我想交一年。 R: You can put money in the bank. Its bank fee deducion. 你能夠把錢存入銀行，我們將從銀行扣費(fèi)。第20頁(yè)21Common language第21頁(yè)22Pardon?

14、Please say it again. 請(qǐng)您再講一遍。Spell it, please. 請(qǐng)告訴我拼法。 Please give me its full name. 請(qǐng)告訴我單位全稱。Have you got the address? 請(qǐng)問地址是哪里？You mobile phone number?您手機(jī)號(hào)碼多少？Show me the business licence,official seal,financial seal and your passport.請(qǐng)出示您營(yíng)業(yè)執(zhí)照，公章，財(cái)務(wù)章和護(hù)照。We need a copy of your document.我們需要復(fù)印您證件。第22頁(yè)

15、23周一至周日Monday Tuesday Wednesday Thursday Friday Saturday Sunday 月份January February March April May June July August September October November December數(shù)字表述129 one hundred and twenty nine2180 two thousand one hundred and eighteen0.1 zero point one生效與到期From XX to XX第23頁(yè)24Telecommunication Vocabulary第2

16、4頁(yè)25寬帶broadband取消cancel帳戶account固話fix-lined telephone余額banlance通話時(shí)長(zhǎng)airtime安裝install/installation營(yíng)業(yè)廳business hall無(wú)償free of charge呼叫轉(zhuǎn)移call transfer申請(qǐng)apply預(yù)付prepay來電顯示caller ID停機(jī)保號(hào)suspend密碼password當(dāng)?shù)赝ㄔ捹M(fèi)local fee七彩鈴音ring tone消費(fèi)consume功效function查對(duì)check技術(shù)人員technicianTelecommunication Vocabulary / 電信詞匯第25頁(yè)

17、26Telecommunication Vocabulary / 電信詞匯接入號(hào)access number電信Telecom撥號(hào)dial up協(xié)議agreement信號(hào)signal投訴complain最終付款日期deadline相關(guān)部門related department充值recharge套餐package確認(rèn)confirm用戶名user name長(zhǎng)途long distance機(jī)主owner國(guó)內(nèi)domestic國(guó)際international有效證件valid document下載download無(wú)償free of charge查詢check漫游roaming第26頁(yè)27Telecommuni

18、cation Vocabulary / 電信詞匯手續(xù)費(fèi)commission錯(cuò)誤提醒error indication長(zhǎng)久long-term身份證ID card馬上，馬上at once銀行帳號(hào)bank account護(hù)照passport盡快as soon as possible公章official seal財(cái)務(wù)章Financial seal聯(lián)絡(luò)電話contact number呼叫中心call center生效come into effective10000 號(hào)ten thousand開戶費(fèi)registration fee月租費(fèi)monthly rental服務(wù)熱線service hotline國(guó)際代碼international code滯納金interest fee停機(jī)out of service安裝install第27頁(yè)28Telecommuni