【商務(wù)英語寫作】道歉信與祝賀信課件

BUSINESSWRITING

商務(wù)英語寫作11/6/20221BUSINESSWRITING

商務(wù)英語寫作11/1/20Chapter11

LettersofApologyandCongratulation

道歉信與祝賀信11/6/20222Chapter11

LettersofApolApologySometimeseventsdonotrunasplanned,anditisyourfault.Lookingback,yourconductisregrettable,orsomecircumstancehaspreventedyoufromdoingyourbest.Insuchcases,apologiesarenecessary

foryourownpeaceofmindandforgoodfuturerelationshipwithanoffendedperson.11/6/20223ApologySometimeseventsdonotHowever,peoplewhohavemademistakestendtocondemnthemselvestooseverelyordescribetheerrortoovividly,whichmayreinforceirritationoftheotherside.Thatreinforcementwouldworkagainstthepurposeofapology.Thewritershouldapologizedirectlyandusegeneraltermstoavoidreinforcingtheunpleasantnessofthemistakes.Empathyisthekeytoanappropriateapology.Peoplewhohavetherightattitudehavethebestchanceoffindingtherightwords.11/6/20224However,peoplewhohavemadeLetterofapologyAnunsolicited(自愿的，主動的)letterofapologyremovesabarrierorevenpreservesabusinessrelationship.Whenyouhavetoapologize,youmustbesincere,direct,andbrief.

11/6/20225LetterofapologyAnunsoliciteGuidelinesBeginwiththeapologyandrevealthepurposeoftheletter.Presentthespecificcircumstanceforwhichyouapologize.Anddiscussmethodstoredressthesituation,ifneeded.Closewithapositivelooktofuturebusinessorpersonalrelationship.11/6/20226GuidelinesBeginwiththeapoloUsefulExpressionsImustapologizetoyoufor…Iamverysorrythat..IamafraidwhatIhavedonehascausedmuchinconveniencetoyou.IsincerelyhopeyouunderstandthatIoffendedyouquiteunintentionally.IbelieveyoucanunderstandthatIhavenotintendedtohurtyou.Ioweyouanapology.11/6/20227UsefulExpressionsImustapoloUsefulExpressionsIamtoblameforthisunpleasantthing.Pleasepardon/excuse/forgiveme.Isincerelyhopethatyouwillkindlyacceptmyapologies.Ihopeyouwillkindlyforgivemylapseofattention.Iamsosorrytohaveputyouto/intosomuchtrouble.11/6/20228UsefulExpressionsIamtoblamSampleversionDearDavid:Pleaseexcusemefornot

having

answeredyourletterdated7,Decembersooner.Whenyourletterarrived,IwasjustinHongKong.Asmyfamilycouldnotforwardittomeduringmyabsence,ithasbeen,therefore,lyingonmydeskuntilthemomentwhenItookitup.11/6/20229SampleversionDearDavid:11NowthefirstthingIhavetodoistowritetoyouthesefewlinestoexpressmydeepregret.

Ienjoyedmanypleasantsightsduringmytrip.IshallbepleasedtogiveyouanaccountofthemwhenIseeyounext.

Sincerelyyours,

11/6/202210NowthefirstthingIhaveTranslationPractice親愛的戴維：

請?jiān)徫沂盏侥?2月7日的來信后遲遲未復(fù)。您的來信到來時(shí)，我正巧在香港，家人無法及時(shí)轉(zhuǎn)遞。你的信一直放在我寫字臺上，直到我回到才看見，拖至今天才回信，深表歉意。

這次出去旅行飽覽了許多美麗景色，下次見到您時(shí)，將告訴您一切。

11/6/202211TranslationPractice親愛的戴維：

請CongratulationSendinglettersofcongratulationprovidesaverygoodwayforbusinessmentobuildgoodwill,fortheyarealwayspositive.Howdelightedyouwouldbeifyoureceivedaletterofcongratulation!Therearemanysituationscallingforcongratulations,suchaselection,promotionorothersignificantachievements.Therefore,thelettersofcongratulationareinorder(合乎時(shí)尚).

11/6/202212CongratulationSendinglettersGuidelinesTheguidelinesforsuchlettersareverysimple.Beginwiththereasonforwriting.Youshouldpresentthecongratulationsatthefirstpartoftheletter.Tellhowyoulearnaboutthegoodnewsandmakethereaderfeelcertainthathe/shedeservesthepraise.Endtheletterbyusinganencouragingandconversationaltone.11/6/202213GuidelinesTheguidelinesforLettersofcongratulationareusuallybrief

prompt.Besuretosendtheletterwithinafewdaysaftertheevent;otherwise,allyoureffortswillbefruitless.11/6/202214LettersofcongratulationareLetterAApologizingforBadManners

DearMr.Peter:

Inordernottohaveanymisunderstandingbetweenus,pleaseacceptmyapologyforthemannerinwhichoursecurityofficerspoketoyouthismorning.

Oursecurityofficershadbeeninstructedtokeepcertainparkingspacesopenforcompanyofficers,buttheyshouldhave11/6/202215LetterAApologizingforBad

rememberedtheirobligationtobecourteousandhelpful.Thechiefofsecurityhasalreadydisciplinedtheofficer,askinghimtoattendthehumanrelationsseminars.

Whenyoucallatourofficesagain,youcanexpectefficiencyandcourtesy,whichhavebeenourgoalsforthepast12years.

Sincerely,11/6/202216rememberedtheirobligatioLetterBCongratulationsonPromotion

DearMr.Stewart:

Pleaseacceptmywarmestcongratulationsonyourpromotiontogeneralmanager!

Wehavejustlearnedthatyouhavebeenappointedtothisposition.Itcameasnosurprisetousinviewofyourunusualabilities.Youdeservethepositionafteryearsofserviceinthecompany.YourexperienceinthisfieldwillsurelybringinmoreprofitsforXYZ

Company.Wearesendingyouourbestwishesforthefuture.11/6/202217LetterBCongratulationson

Through3yearsofworkingwithyou,manyofusknowclearlyhowmuchyouhavecontributedtobuildingtherelationshipbetweenourtwocorporations.Youalsohavecometoknowuswellduringthepast3years,andwearereadytoofferyouthesameserviceinthedaysahead.

Welookforwardtothecontinuinggrowthofyourcompanyunderyourenlightenedleadership.

Sincerelyyours,11/6/202218Through3yearsofworkingOpeningandcongratulationIwasdelightedtohearthat…Iwasverypleasedtolearnthat…It’sapleasuretohearthat…Iwouldliketoextend/sendmywarmest/sincere/heartfeltcongratulationstoyou.Mycolleaguesjoinmeinsendingyouourwarmestcongratulations.Pleaseacceptourheartfeltcongratulationsonyour…11/6/202219OpeningandcongratulationIwaCommentsontheaccomplishmentorachievementWebelievethatyouradvancementproperlyreflectsthequalityanddiligencethathascharacterizedyourworkineveryarea.您在工作中的各個(gè)方面都能發(fā)揮卓越才能并盡最大努力，今日的升遷是必然的結(jié)果。Iknowthatyourenthusiasmandexperienceinyourworkaretheveryqualitiesthatareneededforthisimportantposition.我知道，以您的工作熱情和豐富經(jīng)驗(yàn)，擔(dān)當(dāng)這一重要職位是恰當(dāng)?shù)摹?1/6/202220CommentsontheaccomplishmentCloseIwishyoueverysuccessinyourfuturecareer.Bestwishesforyourcontinuedsuccess.Welookforwardtoanevencloserassociationinthefuture.11/6/202221CloseIwishyoueverysuccessTranslatethefollowingcongratulatoryletterintoChinese熱烈祝賀貴公司北京辦事處成立。貴公司在中國的發(fā)展令人矚目，良好的前景也讓人很受鼓舞。我們?nèi)f科國際集團(tuán)所有員工祝貴公司在這一市場的業(yè)務(wù)蒸蒸日上，順利成功。11/6/202222TranslatethefollowingcongraSamplepage1PleaseacceptourwarmestcongratulationsontheopeningofyourBeijingOffice.11/6/202223Samplepage1PleaseacceptourSamplepage2TheexpansionofyourbusinessinChinaisveryimpressiveandyourbrightprospectisalsoencouraging.11/6/202224Samplepage2TheexpansionofSamplepage3WeatWankeInternationalGroupwishyoueverysuccessinyourincreasedinvolvementinthismarket.11/6/202225Samplepage3WeatWankeInterQuestionsforComprehension1.

Whatarethebasicprinciplesofwritinglettersofapologyandcongratulation?2.

Dothetwolettersusethedirectorder?Why?3.

Howabouttheendoftheletters?Doyouthinkthattheybothexpressgoodwill?4.

Whatinformationcanyoulearnaboutfromeachletter?5.

What’sthepurposeofeachletter?6.

Howdothewritersconveytheinformation?7.

Doyouthinkitisgoodforalettertobeginandendwithapologywhenitspurposeistoapologize?8.

Shouldawriterusestrongadjectivestodescribeonceagainthemistakeforwhichanapologyispresented?9.

Whatbenefitsareobtainedfromwritingcongratulatoryletters?10.

Listtheguidingprinciplesrecommendedforlettersofapologyandcongratulation.11/6/202226QuestionsforComprehension1.ApologyforDelay

inSendingCatalogueandPrice-list

DearMr.Zhang:Thankyouforyourrequestforourcatalogueandpricelist.1

WearesorrywecannotsendyouimmediatelythecatalogueandpricelistyouaskedforinyourletterofMay5th.2Wewillsendyouassoonaspossible.3

Weaskforyourunderstandingandofferyouourassuranceofbetterserviceinthefuture.4

Yoursfaithfully,Contrast

Poor

1.感謝收到對方信函。2.為不能馬上滿足對方要求道歉。3.告知解決辦法。4.希望對方理解，并表示愿意提供更好服務(wù)的愿望。11/6/202227ApologyforDelay

inSending

DearMr.Zhang:IamsorryfornotbeingabletosendyouimmediatelyourcatalogueandpricelistyouaskedforinyourletterdatedMay5th.1Weappreciateyourinterestinourproducts,butthepresentcataloguedoesnotincludesomenewitemswehaverecentlydeveloped.Besides,theincreasinglyrisingcostinlaborhaspushedthecostofourproductshigher;therefore,ourpriceswillhavetobeadjustedaccordingly.Nowweareintheprocessofmakingnewcatalogueandpricelisttoportraitallthesechanges.2WewillsendImproved

1.為不能馬上滿足對方要求道歉。2.說明不能滿足對方要求的原因。11/6/202228DearMr.Zhang:Improved1.themtoyouaftertheyarereadyintendays.Meantime,wewouldbegladtoofferinformationthatyouneedforparticularproducts.Justsendyourrequestbye-mail.3Wearelookingforwardtotheopportunityofprovidingourproductstoyou.4Yourssincerely，AdamEvens3.告知如何解決，及其眼下的補(bǔ)救辦法。4.進(jìn)行促銷。11/6/202229themtoyouaftertheyare這是封因不能及時(shí)給對方寄產(chǎn)品目錄和價(jià)格表致歉的信。第一封寫得不是很成功。采用的是間接法寫作方式，開頭表達(dá)不明確，可能令對方產(chǎn)生誤解，對方會以為寄信人能夠馬上滿足他們的要求:寄送目錄與價(jià)格表。第二段對因無法立即寄送對方要求的目錄和價(jià)格表表示歉意，并說明會盡快按照要求寄送。然后請求諒解。整封信看起來比較空洞，既沒有交代無法滿足對方要求的原因，也沒有站在對方的角度，替對方找到解決問題的辦法。第二封信彌補(bǔ)了第一封信的所有不足。一開始就致歉，直截了當(dāng)，然后講明不能滿足對方要求的具體原因，并提出補(bǔ)救辦法。最后，面向未來，期望能做成交易，有效地完成了溝通任務(wù)。11/6/202230這是封因不能及時(shí)給對方寄產(chǎn)品目錄和價(jià)格表致歉的信。第一封寫2.CongratulationsonWinningaPrize

DearKate:IhaveheardthatyouwintheSpeechContest.1Iwouldliketosaycongratulationsonyourrecenthonor.2Thisprizeshouldbegiventoyou.3

Keepupthegoodwork.4

Sincerely,PaulPoor

1.提及有關(guān)對方最近的好消息。2.向?qū)Ψ奖硎咀ＹR。3.說明祝賀的理由。4.鼓勵對方。11/6/2022312.CongratulationsonWinning

DearKate,CongratulationsonyouwinningthesecondplaceintheMapleUniversityStudentsEnglishSpeechContest2011.1Towinanawardinahigh-levelEnglishspeechcontestwaswhatyouhaddreamedforsinceyoucametocollege.Forthis,youhavebeenworkinghardinimprovingyourEnglishandpresentationskill，andyoutookeveryopportunitytopractice.Youreffortsandpersistencewererewarded.2IheardthatbothImproved1.表示祝賀,并指明祝賀的具體事由。2.細(xì)述對方為此做出的努力。11/6/202232DearKate,Improved1.表示祝賀,

theaudienceandjudgeswerefavorablyimpressedbyyourpresentation.3Youdeservethehonor.4Ishareyourhappinessandwishyoumoresuccessinthefuture.5Sincerely，Paul

theaudienceandjudgeswerefavorablyimpressedbyyourpresentation.3Youdeservethehonor.4Ishareyourhappinessandwishyoumoresuccessinthefuture.5Sincerely，Paul5.表示為對方感到高興，并致以良好的祝愿。4.說明祝賀理由。3.提及對方現(xiàn)場表現(xiàn)。11/6/202233theaudienceandjudgeswe這是封對對方取得英語講演賽第二名表示祝賀的信函。第一封開始似乎寫明了祝賀的原因：演講比賽獲勝，而且也致以了祝愿，表面看來是符合要求的。但是仔細(xì)觀察會發(fā)現(xiàn)，這種祝賀有些敷衍了事的味道，信息不具體,語氣不夠真誠。第二封則完全不同，信息完整，具體，看出作者對對方十分了解,并十分關(guān)注,讀者會感受到對方的祝賀是發(fā)自內(nèi)心,十分真切。

11/6/202234這是封對對方取得英語講演賽第二名表示祝賀的信函。第一封開始似UsefulSentencePatterns1.

besorry...Wearesorrywecannotsendyouimmediatelythecatalogueandpricelistyouaskedfor.十分抱歉我們不能及時(shí)寄出您所要求的目錄和價(jià)格表。Iamverysorryforgivingyousomuchtrouble.對不起，給您添了很多麻煩。11/6/202235UsefulSentencePatterns1.be2.

Pleaseacceptmyapologyfor...Pleaseacceptourapologyforanyinconveniencethismatterhascausedyou.造成諸多不便，在此致歉。Pleaseacceptmyapologyforthemannerinwhichoursecurityofficerspoketoyouthismorning.由于我們的保安今天早上跟您說話的方式不當(dāng)，我們在此向您致歉。11/6/2022362.Pleaseacceptmyapologyfo3.

Ioweyouanapologyfor...Ioweyouanapologyfordiscrepanciesbetweentheshippingcontractsandtheactualshipment.我就實(shí)際裝運(yùn)與合同不符一事向您道歉。Ioweyouanapologyforanyinconveniencethisclericalerrorhascausedandwilldoourbesttoseethatsucherrorsdonotrecur.此次業(yè)務(wù)上失誤，為貴方帶來不便，深感抱歉。今后我們必定盡力，使這類錯(cuò)誤不再發(fā)生。11/6/2022373.Ioweyouanapologyfor...4.

Iveryregretthat...IveryregretthatyourletterofMay9wasmisplaced.Ifeelveryembarrassedaboutthisoversight.5月9日的來信因誤放別處，造成疏忽，深感內(nèi)疚。Weregretthatwecannotagreetoyourrequestforareplacementpair.本公司非常抱歉未能接受更換要求。11/6/2022384.Iveryregretthat...11/1/5.

Ioffermysincereapologiesfor...Weofferoursincereapologiesforthedelay.Shouldyouhaveanyfurtherproblems,pleasedonothesitatetocontactusimmediately.對此次延誤，謹(jǐn)表歉意。如果有任何問題，歡迎與本公司聯(lián)絡(luò)。11/6/2022395.Ioffermysincereapologie

6.

Iapologizefor...Iapologizeforouroriginalerrorandunfortunatedelayinansweringyourcomplaint.對于我們的失誤以及未能及時(shí)回復(fù)您的投訴，我深表謙意。Iapologizeforthewayheacted,andwouldliketorectifythesituationassoonaspossible.對于其行為，本人深感歉意，并會盡快采取行動，糾正這種現(xiàn)象。11/6/2022406.Iapologizefor...11/1/2027.

Pleaseforgivemefor...Pleaseforgivemeforastupidchoiceofwords.請?jiān)徫业挠迷~不當(dāng)。Pleaseforgivemeformyoversight.我疏忽了，請接受我的道歉。11/6/2022417.Pleaseforgivemefor...11/8.

Hereismydeepestapologyfor...Hereismydeepestapologyforforgettingtheappointmentwehadmade.我把約會給忘了。對此謹(jǐn)表深深的歉意。Hereismydeepestapologyfortheinconveniencecausedbythelapseincommunication.由于聯(lián)絡(luò)上的差錯(cuò)增添了麻煩，深感抱歉。11/6/2022428.Hereismydeepestapology9.

Congratulationson...Congratulationsonyourpromotion!祝賀您榮升！Congratulationsonyournewbaby!祝賀你們喜添貴子！11/6/2022439.Congratulationson...11/1/210.

Iamdelightedtohear...IamdelightedtohearthatyoucapturedtheNO.1positioninsalesinyourmarket.欣悉你的銷售額在你們的市場銷售中名列第一。11/6/20224410.Iamdelightedtohear...111.

Letmeofferyoumywarmestcongratulationson...Letmeofferyoumywarmestcongratulationsonthehappyoccasion.值此大喜之際，請接受我最熱烈的祝賀。

Letmeofferyoumywarmestcongratulationsonthehappiesteventofyourlife.對你們一生中莫大的喜事，請接受我由衷的祝賀。11/6/20224511.Letmeofferyoumywarmes12.

Iwouldliketooffermycongratulationson...Iwouldliketooffermycongratulationsonyourbeingelectedchairman.祝賀您當(dāng)選主席。Iwouldliketooffermycongratulationsonyourfiftyyearsofbusinessenterprise.祝賀貴公司開業(yè)50年。11/6/20224612.Iwouldliketooffermyc13.

Wish.../May...Wishyoueverysuccessinthefuture.祝您成功，萬事順利。WishyouthebestofblissandblessintheNewYear’sDay.祝新年快樂！Mayyougofromstrengthtostrengthforthenext5years.祝您在今后的五年飛黃騰達(dá)。Mayyouandyourshaveajoyfulholidayseason.祝您及全家節(jié)日快樂。11/6/20224713.Wish.../May...11/1/20224714.

Congratulations!Congratulations!Allofusfeelproudofyourremarkableachievements!祝賀你！我們都為你所取得的巨大成就感到驕傲。11/6/20224814.Congratulations!11/1/2022415.

Pleaseacceptourwarmestcongratulationson...Pleaseacceptourwarmestcongratulationsontheopeningofyournewbranch.貴公司的新店開張，謹(jǐn)致賀意。Pleaseacceptmywarmestcongratulationsonyourgraduationfrom...值此你畢業(yè)于……之際，特向你致以衷心的祝賀。11/6/20224915.PleaseacceptourwarmestCondolenceletters慰問信Beginwithadirectstatementofsympathy.Concentrateonpositivememoriesandpositivedevelopmentsthatmaylieinthefuture.Offerwishorhelp.11/6/202250Condolenceletters慰問信BegAdirectstatementofsympathy得知…深表關(guān)切Wewereverysorrytolearnof…Iwasdeeplydistressedtohearof…IwasdeeplyconcernedwhenIlearnedthat…驚聞…逝世，深致哀悼Wewereshockedtohearofthesuddenpassingof…Iwasindeedgrieved(deeplydistressed)tohearoftheuntimelypassingof…Itiswithgreatsorrow(regret)thatwehavereceivedthesadnewsofthelossof…11/6/202251AdirectstatementofsympathyPositive

memoriesandpositivedevelopmentsWeknowhowmuchhemeanttoyou.Ihadtheprivilegeofknowinghimformanyyearsandalwaysadmiredhisintegrityandhighqualityofbusinessconduct.11/6/202252PositivememoriesandpositivewishorhelpWeareallprayingforyourquickandcompleterecovery.Iwishyouacompleteandspeedyrecovery.PleasefeelfreetocontactmeifIcanbeofsomehelp.IfthereisanythingIcandotohelpyou,pleaseletmeknow.Mystaffjoinmeinconveyingoursinceresympathytomembersofhisfamily.Pleaseconveyoursympathytohisfamily.Pleaseextendourprofoundsympathytoeveryoneinyourfamily.11/6/202253wishorhelpWeareallprayingTranslatethefollowingletterofSympathyintoChinese獲悉貴廠遭受火災(zāi)并對貴廠造成如此破壞我們都非常悲痛。如果我們能有所幫助，務(wù)請告知我們。能幫助客戶和朋友擺脫困境我們將感到非常榮幸。11/6/202254TranslatethefollowingletterSamplepage1Wewereallverydistressedtolearnaboutthefirewhichcausedsuchdamagetoyourplant.11/6/202255Samplepage1WewereallverySamplepage2Wehopeyouwillfeelfreetocallonusforanyassistancewecanrender.11/6/202256Samplepage2WehopeyouwillSamplepage3Wewouldconsideritaprivilegetohelpoutafriendandcustomeratsuchatimeasthis.11/6/202257Samplepage3WewouldconsiderExercises

DearDr.Johnson:IwouldliketoapologizefortheinexcusableerrorImadeinthepreparationofthisyear’sconvention.Aftertheconvention,whenIreviewedthememo,Idiscoveredyournamewasnotinit.Irealizedthatwemissedyournamewhensendingtheinvitations.Itwasmyfault.Pleasenotbeoffendedforthis.Sincerely,Readthefollowingapologyanddiscusswithyourclassmateswhetherthereareanyproblemsinit.Thentrytoimproveit,andcontrastyourimprovedletterwiththeoriginalone.11/6/202258ExercisesDearDr.Johnson:RHaveagoodday!11/6/202259Haveagoodday!11/1/202259BUSINESSWRITING

商務(wù)英語寫作11/6/202260BUSINESSWRITING

商務(wù)英語寫作11/1/20Chapter11

LettersofApologyandCongratulation

道歉信與祝賀信11/6/202261Chapter11

LettersofApolApologySometimeseventsdonotrunasplanned,anditisyourfault.Lookingback,yourconductisregrettable,orsomecircumstancehaspreventedyoufromdoingyourbest.Insuchcases,apologiesarenecessary

foryourownpeaceofmindandforgoodfuturerelationshipwithanoffendedperson.11/6/202262ApologySometimeseventsdonotHowever,peoplewhohavemademistakestendtocondemnthemselvestooseverelyordescribetheerrortoovividly,whichmayreinforceirritationoftheotherside.Thatreinforcementwouldworkagainstthepurposeofapology.Thewritershouldapologizedirectlyandusegeneraltermstoavoidreinforcingtheunpleasantnessofthemistakes.Empathyisthekeytoanappropriateapology.Peoplewhohavetherightattitudehavethebestchanceoffindingtherightwords.11/6/202263However,peoplewhohavemadeLetterofapologyAnunsolicited(自愿的，主動的)letterofapologyremovesabarrierorevenpreservesabusinessrelationship.Whenyouhavetoapologize,youmustbesincere,direct,andbrief.

11/6/202264LetterofapologyAnunsoliciteGuidelinesBeginwiththeapologyandrevealthepurposeoftheletter.Presentthespecificcircumstanceforwhichyouapologize.Anddiscussmethodstoredressthesituation,ifneeded.Closewithapositivelooktofuturebusinessorpersonalrelationship.11/6/202265GuidelinesBeginwiththeapoloUsefulExpressionsImustapologizetoyoufor…Iamverysorrythat..IamafraidwhatIhavedonehascausedmuchinconveniencetoyou.IsincerelyhopeyouunderstandthatIoffendedyouquiteunintentionally.IbelieveyoucanunderstandthatIhavenotintendedtohurtyou.Ioweyouanapology.11/6/202266UsefulExpressionsImustapoloUsefulExpressionsIamtoblameforthisunpleasantthing.Pleasepardon/excuse/forgiveme.Isincerelyhopethatyouwillkindlyacceptmyapologies.Ihopeyouwillkindlyforgivemylapseofattention.Iamsosorrytohaveputyouto/intosomuchtrouble.11/6/202267UsefulExpressionsIamtoblamSampleversionDearDavid:Pleaseexcusemefornot

having

answeredyourletterdated7,Decembersooner.Whenyourletterarrived,IwasjustinHongKong.Asmyfamilycouldnotforwardittomeduringmyabsence,ithasbeen,therefore,lyingonmydeskuntilthemomentwhenItookitup.11/6/202268SampleversionDearDavid:11NowthefirstthingIhavetodoistowritetoyouthesefewlinestoexpressmydeepregret.

Ienjoyedmanypleasantsightsduringmytrip.IshallbepleasedtogiveyouanaccountofthemwhenIseeyounext.

Sincerelyyours,

11/6/202269NowthefirstthingIhaveTranslationPractice親愛的戴維：

請?jiān)徫沂盏侥?2月7日的來信后遲遲未復(fù)。您的來信到來時(shí)，我正巧在香港，家人無法及時(shí)轉(zhuǎn)遞。你的信一直放在我寫字臺上，直到我回到才看見，拖至今天才回信，深表歉意。

這次出去旅行飽覽了許多美麗景色，下次見到您時(shí)，將告訴您一切。

11/6/202270TranslationPractice親愛的戴維：

請CongratulationSendinglettersofcongratulationprovidesaverygoodwayforbusinessmentobuildgoodwill,fortheyarealwayspositive.Howdelightedyouwouldbeifyoureceivedaletterofcongratulation!Therearemanysituationscallingforcongratulations,suchaselection,promotionorothersignificantachievements.Therefore,thelettersofcongratulationareinorder(合乎時(shí)尚).

11/6/202271CongratulationSendinglettersGuidelinesTheguidelinesforsuchlettersareverysimple.Beginwiththereasonforwriting.Youshouldpresentthecongratulationsatthefirstpartoftheletter.Tellhowyoulearnaboutthegoodnewsandmakethereaderfeelcertainthathe/shedeservesthepraise.Endtheletterbyusinganencouragingandconversationaltone.11/6/202272GuidelinesTheguidelinesforLettersofcongratulationareusuallybrief

prompt.Besuretosendtheletterwithinafewdaysaftertheevent;otherwise,allyoureffortswillbefruitless.11/6/202273LettersofcongratulationareLetterAApologizingforBadManners

DearMr.Peter:

Inordernottohaveanymisunderstandingbetweenus,pleaseacceptmyapologyforthemannerinwhichoursecurityofficerspoketoyouthismorning.

Oursecurityofficershadbeeninstructedtokeepcertainparkingspacesopenforcompanyofficers,buttheyshouldhave11/6/202274LetterAApologizingforBad

rememberedtheirobligationtobecourteousandhelpful.Thechiefofsecurityhasalreadydisciplinedtheofficer,askinghimtoattendthehumanrelationsseminars.

Whenyoucallatourofficesagain,youcanexpectefficiencyandcourtesy,whichhavebeenourgoalsforthepast12years.

Sincerely,11/6/202275rememberedtheirobligatioLetterBCongratulationsonPromotion

DearMr.Stewart:

Pleaseacceptmywarmestcongratulationsonyourpromotiontogeneralmanager!

Wehavejustlearnedthatyouhavebeenappointedtothisposition.Itcameasnosurprisetousinviewofyourunusualabilities.Youdeservethepositionafteryearsofserviceinthecompany.YourexperienceinthisfieldwillsurelybringinmoreprofitsforXYZ

Company.Wearesendingyouourbestwishesforthefuture.11/6/202276LetterBCongratulationson

Through3yearsofworkingwithyou,manyofusknowclearlyhowmuchyouhavecontributedtobuildingtherelationshipbetweenourtwocorporations.Youalsohavecometoknowuswellduringthepast3years,andwearereadytoofferyouthesameserviceinthedaysahead.

Welookforwardtothecontinuinggrowthofyourcompanyunderyourenlightenedleadership.

Sincerelyyours,11/6/202277Through3yearsofworkingOpeningandcongratulationIwasdelightedtohearthat…Iwasverypleasedtolearnthat…It’sapleasuretohearthat…Iwouldliketoextend/sendmywarmest/sincere/heartfeltcongratulationstoyou.Mycolleaguesjoinmeinsendingyouourwarmestcongratulations.Pleaseacceptourheartfeltcongratulationsonyour…11/6/202278OpeningandcongratulationIwaCommentsontheaccomplishmentorachievementWebelievethatyouradvancementproperlyreflectsthequalityanddiligencethathascharacterizedyourworkineveryarea.您在工作中的各個(gè)方面都能發(fā)揮卓越才能并盡最大努力，今日的升遷是必然的結(jié)果。Iknowthatyourenthusiasmandexperienceinyourworkaretheveryqualitiesthatareneededforthisimportantposition.我知道，以您的工作熱情和豐富經(jīng)驗(yàn)，擔(dān)當(dāng)這一重要職位是恰當(dāng)?shù)摹?1/6/202279CommentsontheaccomplishmentCloseIwishyoueverysuccessinyourfuturecareer.Bestwishesforyourcontinuedsuccess.Welookforwardtoanevencloserassociationinthefuture.11/6/202280CloseIwishyoueverysuccessTranslatethefollowingcongratulatoryletterintoChinese熱烈祝賀貴公司北京辦事處成立。貴公司在中國的發(fā)展令人矚目，良好的前景也讓人很受鼓舞。我們?nèi)f科國際集團(tuán)所有員工祝貴公司在這一市場的業(yè)務(wù)蒸蒸日上，順利成功。11/6/202281TranslatethefollowingcongraSamplepage1PleaseacceptourwarmestcongratulationsontheopeningofyourBeijingOffice.11/6/202282Samplepage1PleaseacceptourSamplepage2TheexpansionofyourbusinessinChinaisveryimpressiveandyourbrightprospectisalsoencouraging.11/6/202283Samplepage2TheexpansionofSamplepage3WeatWankeInternationalGroupwishyoueverysuccessinyourincreasedinvolvementinthismarket.11/6/202284Samplepage3WeatWankeInterQuestionsforComprehension1.

Whatarethebasicprinciplesofwritinglettersofapologyandcongratulation?2.

Dothetwolettersusethedirectorder?Why?3.

Howabouttheendoftheletters?Doyouthinkthattheybothexpressgoodwill?4.

Whatinformationcanyoulearnaboutfromeachletter?5.

What’sthepurposeofeachletter?6.

Howdothewritersconveytheinformation?7.

Doyouthinkitisgoodforalettertobeginandendwithapologywhenitspurposeistoapologize?8.

Shouldawriterusestrongadjectivestodescribeonceagainthemistakeforwhichanapologyispresented?9.

Whatbenefitsareobtainedfromwritingcongratulatoryletters?10.

Listtheguidingprinciplesrecommendedforlettersofapologyandcongratulation.11/6/202285QuestionsforComprehension1.ApologyforDelay

inSendingCatalogueandPrice-list

DearMr.Zhang:Thankyouforyourrequestforourcatalogueandpricelist.1

Wearesorrywecannotsendyouimmediatelythecatalogueand