供應(yīng)商管理16步課件

通用汽車(chē)公司: 16步－供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)CONTINUOUSIMPROVEMENT供應(yīng)商表現(xiàn)監(jiān)控PERFORMANCEMONITORING問(wèn)題報(bào)告/解決PROBLEMREPORT/RESOLUTION1級(jí)控制發(fā)貨CONTROLLEDSHIPPING12級(jí)控制發(fā)貨CONTROLLEDSHIPPING2供應(yīng)商質(zhì)量研討會(huì)QUALITYWORKSHOP供應(yīng)商質(zhì)量改進(jìn)會(huì)議QUALITYMEETING全球選擇供應(yīng)商GLOBALSOURCING早期生產(chǎn)控制EARLYPRODUCTIONCONTAINMENT按報(bào)價(jià)節(jié)拍生產(chǎn)R@R生產(chǎn)件審批PPAP樣件審批PROTOTYPESAMPLEAPR’L生產(chǎn)前會(huì)議PREPRODUCTIONMEETING先期質(zhì)量策劃APQP供應(yīng)商推薦和批準(zhǔn)SOURCINGDECISION潛在供應(yīng)商評(píng)審PSA開(kāi)始生產(chǎn)零件的壽命期BENCHMARK與標(biāo)桿企業(yè)的比較1通用汽車(chē)公司: 16步－供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)通用汽車(chē)公司: 16步－供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期2通用汽車(chē)公司: 16步－供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)POTENTIALSUPPLIERASSESSMENT

潛在供應(yīng)商評(píng)審潛在供應(yīng)商評(píng)審3POTENTIALSUPPLIERASSESSMENT通用汽車(chē)公司潛在供應(yīng)商評(píng)審流程采購(gòu)者提交潛在供應(yīng)商采購(gòu)質(zhì)量進(jìn)行預(yù)評(píng)審(IfNeed)PurchaseDept.BaseonSupplier’sQE&EngineeringDept.InformationdoRiskAnalysisHighRisk？DoesSupplierhavethecapability？Register注冊(cè)QS9000?SupplierEngineeringCapabilityAssessment推薦供應(yīng)商RecommendasSupplierSupplierEngineeringCapabilityAssessment&PotentialSupplierAssessmentRegister注冊(cè)QS9000?潛在供應(yīng)商評(píng)審PotentialSupplierAssessment不推薦供應(yīng)商STOP是Yes否No是Yes否No否No是Yes是Y否N4通用汽車(chē)公司潛在供應(yīng)商評(píng)審流程采購(gòu)者提交潛在供應(yīng)商采購(gòu)質(zhì)量進(jìn)

潛在供應(yīng)商評(píng)審

供應(yīng)商概況 向新供應(yīng)商提問(wèn)題

收集下列數(shù)據(jù): 質(zhì)量狀態(tài) 業(yè)務(wù)狀態(tài)

其用戶基本情況 技術(shù)能力5潛在供應(yīng)商評(píng)審供應(yīng)商概況5

供應(yīng)商評(píng)審

一天的評(píng)審

用于對(duì)潛在供應(yīng)商快速的進(jìn)行評(píng)審

對(duì)供應(yīng)商九個(gè)職能領(lǐng)域的問(wèn)題調(diào)查不能被孤立的用于批準(zhǔn)發(fā)貨 應(yīng)考慮供應(yīng)商是否有質(zhì)量管理體系/其他顧客的供貨批準(zhǔn)

QUERIES9MAINFUNCTIONALAREAS CANNOTBEUSEDINISOLATIONASAPPROVALTOSHIP OTHERCERTIFICATIONS/APPROVALSCONSIDERED ISO9000,GMGQS,Q101,EAQF,VDA6,AVSQ,RG20006供應(yīng)商評(píng)審一天的評(píng)審6QS9000-潛在供應(yīng)商評(píng)審質(zhì)量體系評(píng)審QUALITYSYSTEMASSESSMENT按照QS9000標(biāo)準(zhǔn)的問(wèn)卷

QUESTIONAIRETOMATCHQS9000STANDARD非常全面的評(píng)分系統(tǒng)VERYCOMPREHENSIVE,SCORINGSYSTEM任何次要或主要不符合項(xiàng)都會(huì)影響頒發(fā)QS9000證書(shū)

ANYDEFICIENCY,MINORORMAJORPROHIBITSAWARDOFQS9000REGISTRATION對(duì)新供應(yīng)商的最低要求

MINIMUMREQUIREMENTFORNEWSUPPLIERS對(duì)潛在供應(yīng)商評(píng)審時(shí)使用標(biāo)有星號(hào)的問(wèn)題

POTENTIALSUPPLIERASESSMENTQUESTIONSMARKEDWITHANASTERISK*

當(dāng)天提供的證書(shū)和審核記錄

ACOPYOFQS9000&QSAHASBEENPROVIDEDTODAY7QS9000-潛在供應(yīng)商評(píng)審質(zhì)量體系評(píng)審QUALIT16步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期816步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)16步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期916步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)A.P.Q.P.ADVANCEDPRODUCTQUALITYPLANNING

產(chǎn)品質(zhì)量先期策劃10A.P.Q.P.ADVANCEDPRODUCTQ產(chǎn)品質(zhì)量先期策劃的各個(gè)階段PLANANDDEFINEPROGRAM計(jì)劃和確定項(xiàng)目PRODUCTDESIGNANDDEVELOPMENT產(chǎn)品設(shè)計(jì)和開(kāi)發(fā)PROCESSDESIGNANDDEVELOPMENT過(guò)程設(shè)計(jì)和開(kāi)發(fā)PRODUCTANDPROCESSVALIDATION產(chǎn)品和過(guò)程確認(rèn)FEEDBACK,ASSESSMENTANDCORRECTIVEACTION反饋、評(píng)審和改進(jìn)行動(dòng)1.02.03.04.05.011產(chǎn)品質(zhì)量先期策劃的各個(gè)階段PLANANDDEFINEP

DESIGNGOALS設(shè)計(jì)目標(biāo)RELIABILITYANDQUALITYGOALS可靠性和質(zhì)量目標(biāo)PRELIMINARYBILLOFMATERIAL初始材料清單 PRELIMINARYPROCESSFLOWCHART初始過(guò)程流程圖PRELIMINARYLISTINGOFSPECIALPRODUCT ANDPROCESSCHARACTERISTICS關(guān)鍵產(chǎn)品和關(guān)鍵過(guò)程特性初始清單PRODUCTASSURANCEPLAN

產(chǎn)品保證計(jì)劃1.0PLANANDDEFINEPROGRAM

計(jì)劃和確定項(xiàng)目121.0PLANANDDEFINEPROGRAM12.0PRODUCTDESIGNANDDEVELOPMENT產(chǎn)品設(shè)計(jì)和開(kāi)發(fā)-DESIGNFAILUREMODEANDEFFECTSANALYSIS(DFMEA)設(shè)計(jì)失效模式及后果分析-DESIGNFORMANUFACTURABILITYANDASSEMBLY可制造和可裝配性設(shè)計(jì)-DESIGNVERIFICATION&REVIEWS設(shè)計(jì)確認(rèn)和評(píng)審-PROTOTYPEBUILD樣件制造-ENGINEERINGDRAWINGS工程圖樣-MATERIALSPECIFICATIONS.材料規(guī)范132.0PRODUCTDESIGNANDDEVEL3.0PROCESSDESIGNANDDEVELOPMENTTHEPRODUCTQUALITYPLANNINGTEAMMUSTVERIFY:產(chǎn)品質(zhì)量策劃小組必須：

-PRODUCT/PROCESSQUALITYSYSTEMREVIEW對(duì)產(chǎn)品/過(guò)程質(zhì)量體系進(jìn)行評(píng)審-PROCESSFLOWCHART過(guò)程流程圖評(píng)審-FLOORPLANLAYOUT場(chǎng)地平面布置圖評(píng)審-PROCESSFAILUREMODEANDEFFECTSANALYSIS過(guò)程失效模式及后果分析評(píng)審-PRE-LAUNCHCONTROLPLAN試生產(chǎn)控制計(jì)劃評(píng)審-PRELIMINARYPROCESSCAPABILITYSTUDYPLAN初始過(guò)程能力研究計(jì)劃評(píng)審-MEASUREMENTSYSTEMSANALYSISPLAN測(cè)量系統(tǒng)分析計(jì)劃評(píng)審-PACKAGINGSPECIFICATIONS包裝規(guī)范評(píng)審

143.0PROCESSDESIGNANDDEVELOPRODUCTIONTRIALRUN生產(chǎn)試運(yùn)行MEASUREMENTSYSTEMSEVALUATION測(cè)量系統(tǒng)評(píng)估PRELIMINARYPROCESSCAPABILITYSTUDY初始過(guò)程能力研究ProductionpartAPPROVAL生產(chǎn)件批準(zhǔn)PRODUCTIONVALIDATIONTESTING生產(chǎn)確認(rèn)試驗(yàn)PACKAGINGEVALUATION包裝評(píng)估PRODUCTIONCONTROLPLAN生產(chǎn)控制計(jì)劃4.0PRODUCTANDPROCESSVALIDATION產(chǎn)品和過(guò)程確認(rèn)15PRODUCTI5.0FEEDBACK,ASSESSMENT&CORRECTIVEACTION反饋、評(píng)審和改進(jìn)行動(dòng)THISISTHETIMETOEVALUATETHEEFFECTIVENESSOFTHEPRODUCTQUALITYPLANNINGEFFORT.在該階段進(jìn)行產(chǎn)品質(zhì)量策劃有效性的評(píng)估

VARIABLEANDATTRIBUTEDATAMUSTBEEVALUATED.必須對(duì)計(jì)數(shù)和計(jì)量性數(shù)據(jù)進(jìn)行評(píng)估CONTINUOUSIMPROVEMENTMUSTBEAPPLIED.必須實(shí)施持續(xù)改進(jìn)計(jì)劃165.0FEEDBACK,ASSESSMENT&COR16步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期1716步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)PRE-PRODUCTIONMEETING

生產(chǎn)前會(huì)議18PRE-PRODUCTIONMEETING

生產(chǎn)前會(huì)議1PRE-PRODUCTIONMEETINGCOMMUNICATEREQUIREMENTS*QUALITY *CAPABILITY *TIMING交流對(duì)質(zhì)量、能力和進(jìn)度安排方面的要求UNDERSTANDSPECIFICATIONS,CONCEPTS&PROCESSES理解規(guī)范、概念和過(guò)程*DRAWINGS圖紙*MATERIALS材料*KCDS關(guān)鍵特性標(biāo)識(shí)系統(tǒng)*PPAP生產(chǎn)件批準(zhǔn)程序

IDENTIFYAREASOFNONCOMPLIANCE識(shí)別不符合之問(wèn)題所在IDENTIFYACTIONSFORCOMPLIANCE識(shí)別應(yīng)采取的行動(dòng)ASSIGNRESPONSIBILITIES分配職責(zé)

DEFINEREPORTINGREQUIREMENTS確定報(bào)告的要求 19PRE-PRODUCTIONMEETING19METHODOLOGY方法APPLICATION適用于：ALLNEWPARTS所有新的零件ALLNEWMATERIAL所有新的材料RESOURCEDPARTS&MATERIALS重新確定零件和材料的貨源PARTICIPANTS人員CROSSDISCIPLINETEAMS橫向職能小組APPROACH途徑SUBPARTOFADVANCEDQUALITYPLANNING產(chǎn)品質(zhì)量先期策劃STRUCTUREDPLAN/REPORT結(jié)構(gòu)化的計(jì)劃/報(bào)告CHECKLIST檢查清單20METHODOLOGY2016步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期2116步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)PROTOTYPEPARTAPPROVAL

樣件批準(zhǔn)PROTOTYPESAMPLES22PROTOTYPEPARTAPPROVAL

樣件批準(zhǔn)PURPOSE/目的TODEFINEAFORMATFORSUBMISSIONOFPROTOTYPEPARTSTHAT:定義樣件提交的格式以便：PROVIDESUNIFORMITYOFINFORMATION提供一致性的信息DOCUMENTSPARTVARIATION文件化零件的變差PROVIDESKNOWNPARTQUALITY提供確定的零件質(zhì)量ASSISTSINIDENTIFYING&CORRECTINGPROBLEMS輔助進(jìn)行識(shí)別和改進(jìn)問(wèn)題DESIGNEVALUATION設(shè)計(jì)評(píng)估MANUFACTURING制造ASSEMBLY裝配23PURPOSE/目的TODEFINEAFORMATFPROCESSOVERVIEW/過(guò)程評(píng)估PURCHASEORDERISSUEDFORPROTOTYPEPARTS采購(gòu)定單中確定了有關(guān)樣件的問(wèn)題SUPPLIERNOTIFIEDOFSUBMISSIONLEVEL已通知了供應(yīng)商提交的等級(jí)SUPPLIERTOCOMPLYWITHTHEPROGRAMMEREQUIREMENTSANDPREPARE:供應(yīng)商應(yīng)符合程序的要求并準(zhǔn)備：WARRANT 保證書(shū)DRAWINGS圖紙INSPECTIONDEVICES檢測(cè)設(shè)備INSPECTIONRESULTS檢測(cè)結(jié)果MATERIALCERTIFICATION材料證明PARTWEIGHT零件重量SERIALISATIONINFORMATION序列號(hào)信息OTHERREQUIREMENTS其它要求24PROCESSOVERVIEW/過(guò)程評(píng)估PURCHASESUBMISSIONREQUIREMENTS/提交要求EVALUATIONATTHERECEIVINGLOCATION/在接收現(xiàn)場(chǎng)的評(píng)估LEVELA WARRANT等級(jí)A保證書(shū)LEVELB WARRANT,INSPECTIONRESULTS, DRAWINGS,MATERIALCERTIFICATION等級(jí)B保證書(shū)、檢驗(yàn)結(jié)果、圖紙、材料證明EVALUATIONPRIORTOSHIPMENTOFPARTS零件裝運(yùn)前的評(píng)估LEVELC WARRANT等級(jí)C保證書(shū)LEVELD WARRANT,INSPECTIONRESULTS, DRAWINGS,MATERIALCERTIFICATION INSPECTIONFIXTURES檢具PROCURINGDIVISIONISSUESTHEPARTSTATUS25SUBMISSIONREQUIREMENTS/提交要求E16步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期2616步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)P.P.A.P.生產(chǎn)件批準(zhǔn)程序P.P.A.P.27P.P.A.P.生產(chǎn)件批準(zhǔn)程序P.P.A.P.2716步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期2816步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)RUNATRATE按報(bào)價(jià)節(jié)拍生產(chǎn)29RUNATRATE按報(bào)價(jià)節(jié)拍生產(chǎn)29按報(bào)價(jià)節(jié)拍生產(chǎn)OBJECTIVE/目標(biāo) TOVERIFYTHATASUPPLIERSPRODUCTIONPROCESS ISCAPABLEOFPRODUCING THECORRECTQUALITYANDQUANTITYLEVEL ATTHESUPPLIERSMANUFACTURINGLOCATION確認(rèn)供應(yīng)商在其生產(chǎn)現(xiàn)場(chǎng)的生產(chǎn)過(guò)程能夠生產(chǎn)具有要求質(zhì)量水平的產(chǎn)品30按報(bào)價(jià)節(jié)拍生產(chǎn)30按報(bào)價(jià)節(jié)拍生產(chǎn)REQUIREMENTS/要求TAKESPLACEATTHESUPPLIERSPREMISES發(fā)生在供應(yīng)商處PRODUCTIONTOOLINGEQUIPMENTANDGAUGESAREINPLACE生產(chǎn)工裝設(shè)備和檢具應(yīng)就緒RUNNINGATFULLCAPACITY按滿負(fù)荷能力生產(chǎn)FOLLOWINGPROCESSPLAN應(yīng)遵從過(guò)程計(jì)劃DIRECTANDINDIRECTPERSONNELANDSUPPORTSYSTEMS直接和非直接人員與支持系統(tǒng)31按報(bào)價(jià)節(jié)拍生產(chǎn)REQUIREMENTS/要求31按報(bào)價(jià)節(jié)拍生產(chǎn)REQUIREMENTS(continued)要求（續(xù)）WHENISITUSED?什么時(shí)候用它FORALLNEWPARTSASREQUESTEDBYTHECUSTOMER根據(jù)顧客的要求，對(duì)所有的零部件DURATIONOF按報(bào)價(jià)節(jié)拍生產(chǎn)的持續(xù)時(shí)間ONESHIFTATFULLPRODUCTIONRATE按滿負(fù)荷生產(chǎn)節(jié)奏運(yùn)行一班TIMINGOF按報(bào)價(jià)節(jié)拍生產(chǎn)的時(shí)機(jī)AFTERACCEPTABLEPPAP/PPAP接收之后PRIORTO正式生產(chǎn)之前32按報(bào)價(jià)節(jié)拍生產(chǎn)REQUIREMENTS(continued按報(bào)價(jià)節(jié)拍生產(chǎn) TREATMENTOFINVENTORY:存貨處理ALLPARTSKEPTATSUPPLIERLOCATIONUNTILAUTHORISEDTOSHIP未獲得授權(quán)，所有的零件均應(yīng)存放在供應(yīng)商處。SHIPPEDINSPECIFIEDPRODUCTIONCONTAINERS發(fā)運(yùn)時(shí)應(yīng)使用指定的包裝。33按報(bào)價(jià)節(jié)拍生產(chǎn) TREATMENTOFINVENTORY16步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期3416步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)早期生產(chǎn)控制EARLYPRODUCTIONCONTAINMENT35早期生產(chǎn)控制EARLYPRODUCTIONCONTAIPREPAREDATAPQPSTAGEAPQP階段的準(zhǔn)備 ENHANCEDCONTROLPLANOVERANDABOVETHEPRODUCTIONCONTROLPLAN在生產(chǎn)控制計(jì)劃的基礎(chǔ)上加強(qiáng)控制計(jì)劃IMPLEMENTAFTERADISTURBANCE不穩(wěn)定過(guò)程后的執(zhí)行SHORTTERMCONTROL短期控制SELFEXITCRITERIA自我退出準(zhǔn)則CANBECUSTOMERCONTROLLED顧客是否可以控制早期生產(chǎn)控制EARLYPRODUCTIONCONTAINMENT36PREPAREDATAPQPSTAGE早期生產(chǎn)控制EAWHENISITUSED?什么時(shí)候進(jìn)行早期生產(chǎn)控制？REFERTOPPAPFORDETAIL/詳細(xì)內(nèi)容參考PPAP NEWPARTNUMBER/新的零件號(hào)ENGINEERINGCHANGE/工程更改CHANGEOFPRODUCTIONLOCATION/生產(chǎn)場(chǎng)地變更NEWTOOLING/MACHINE/新的工具/設(shè)備ANYDISTURBANCETOTHEPROCESS/過(guò)程出現(xiàn)任何的不穩(wěn)定EARLYPRODUCTIONCONTAINMENT37WHENISITUSED?EARLYPRODUCTWHYISITUSED?為什么要進(jìn)行早期生產(chǎn)控制HIGHESTPROBABILITYOFDEFECTSAFTERADISTURBANCE在出現(xiàn)不穩(wěn)定后為發(fā)現(xiàn)缺陷提供更高的可能性ENSURECONSIDERATIONOFSTARTUPCONDITIONSATTHEAPQPSTAGE在APQP階段保證正確的啟動(dòng)條件PREVENTDEFECTSREACHINGTHECUSTOMER防止缺陷傳遞到用戶手中EARLYIDENTIFICATIONOFCONCERNS關(guān)注問(wèn)題的早期識(shí)別FEEDBACKTOP.F.M.E.A對(duì)PFMEA的反饋EARLYPRODUCTIONCONTAINMENT38WHYISITUSED?EARLYPRODUCTIPRELAUNCHPLAN/試生產(chǎn)控制計(jì)劃MORETHANTHENORMALPRODUCTIONCONTROLPLAN試生產(chǎn)控制計(jì)劃的內(nèi)容比正式生產(chǎn)控制計(jì)劃要多CANINCLUDE/可能包括 *INCREASEFREQUENCY/SAMPLESIZEATINSPECTIONS增加檢驗(yàn)時(shí)的頻率和容量 *ADDITIONALINSPECTION/CONTROLITEMS附加的檢驗(yàn)/控制項(xiàng)目 *ENHANCEDPRODUCTIONCONTROLS-ERRORPROOFING增強(qiáng)的控制計(jì)劃-錯(cuò)誤證據(jù) *ERRORPROOFINGVALIDATIONCHECKS錯(cuò)誤證據(jù)確認(rèn)檢查 *MANDATEDSUB-SUPPLIERACTIONS受控分供方行動(dòng)DOCUMENTTHEPROCESS/文件化過(guò)程IDENTIFYTHECONTAINERS/確定控制者39PRELAUNCHPLAN/試生產(chǎn)控制計(jì)劃39EXITCRITERIA退出準(zhǔn)則EXITAFTERAPREAGREED(ORDEFAULT)QUANTITY在滿足事先約定的（或預(yù)期）的質(zhì)量后退出，除非：UNLESSEPCCONTINUESTOIDENTIFYNONCONFORMANCESEPC持續(xù)發(fā)現(xiàn)不符合UNRESOLVEDCUSTOMERCONCERNS/尚遺留顧客關(guān)心的問(wèn)題CAPABILITYNOTPROVEN/不能證明有能力INTHESECASES,CONTINUEWITHPRELAUNCHPLANUNTILALLCONCERNSARERESOLVED這種情況下，繼續(xù)執(zhí)行試生產(chǎn)控制計(jì)劃，直到所有的問(wèn)題均得到解決。40EXITCRITERIA4016步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)CONTINUOUSIMPROVEMENT(GP8)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期4116步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)CONTINUOU持續(xù)改進(jìn)

CONTINUOUSIMPROVEMENT持續(xù)改進(jìn)CONTINUOUSIMPROVEMENT42持續(xù)改進(jìn)

CONTINUOUSIMPROVEMENT持何時(shí)使用此程序WHENTHEPROCEDUREISUSED:開(kāi)始生產(chǎn)ATSTARTOFPRODUCTION

改變產(chǎn)品CHANGESTOPRODUCT改變生產(chǎn)地點(diǎn)CHANGESTOPRODUCTION改變過(guò)程CHANGESTOPROCESS產(chǎn)品變差過(guò)大WIDEVARIATIONOFPRODUCT整個(gè)產(chǎn)品壽命期THROUGHOUTLIFEOFPRODUCT持續(xù)改進(jìn)CONTINUOUSIMPROVEMENT持續(xù)改進(jìn)CONTINUOUSIMPROVEMENT43何時(shí)使用此程序WHENTHEPROCEDUREIS為什么使用此程序WHYITISUSED:

持續(xù)改進(jìn)過(guò)程和產(chǎn)品TOCONTINUALLYIMPROVEPROCESSAND PRODUCT降低成本TOREDUCECOST減少變差TOREDUCEVARIATION改進(jìn)產(chǎn)品質(zhì)量TOIMPROVEQUALITYOFPARTS消除錯(cuò)誤TOELIMINATEERRORS滿足顧客期望TOMEETCUSTOMEREXPECTATIONS持續(xù)改進(jìn)CONTINUOUSIMPROVEMENT44為什么使用此程序WHYITISUSED:持續(xù)改進(jìn)C程序文件是什么WHATARETHEDOCUMENTS:GP8通用程序GP8GENERALPROCEDURE供應(yīng)商持續(xù)改進(jìn)報(bào)告SUPPLIERCONTINOUSIMPROVEMENTREPORTSHEET關(guān)鍵產(chǎn)品特性報(bào)告KEYPRODUCTCHARACTERISTICREPORTSHEET顧客質(zhì)量問(wèn)題通報(bào)/解決報(bào)告CUSTOMERPR/RREPORTS顧客PPM季度報(bào)告CUSTOMERPPMQUARTERLYREPORTS顧客圖樣CUSTOMERDRAWINGS 持續(xù)改進(jìn)CONTINUOUSIMPROVEMENT45程序文件是什么WHATARETHEDOCUMENTS 四項(xiàng)指標(biāo)顧客的聲音：顧客PPM季度報(bào)告過(guò)程的聲音：首次合格率％過(guò)程的長(zhǎng)期表現(xiàn)：關(guān)鍵產(chǎn)品特性報(bào)告對(duì)顧客問(wèn)題的反映和執(zhí)行永久性糾正措施的能力：顧客質(zhì)量問(wèn)題通報(bào)/解決報(bào)告持續(xù)改進(jìn)CONTINUOUSIMPROVEMENT46 四項(xiàng)指標(biāo)持續(xù)改進(jìn)CONTINUOUSIMPRO持續(xù)改進(jìn)CONTINUOUSIMPROVEMENT關(guān)鍵產(chǎn)品特性：產(chǎn)品性能指數(shù)Ppk首次合格率％＝N－生產(chǎn)過(guò)程的零件數(shù)量S－報(bào)廢的零件數(shù)量R－返工和返修的零件數(shù)量47持續(xù)改進(jìn)CONTINUOUSIMPROVEMENT關(guān)如果本程序執(zhí)行不成功的后果CONSEQUENCESIFSTEPISNOTSUCCESSFUL:過(guò)多的問(wèn)題通報(bào)/解決/高的PPM

HIGHPR/RINPUT/HIGHPPM

顧客質(zhì)量部門(mén)來(lái)訪

VISITSFROMCUSTOMERQUALITYDEPARTMENT成本增加

INCREASEDCOSTS失去新業(yè)務(wù)LOSSOFNEWBUSINESS逐步失去業(yè)務(wù)

EVENTUALLOSSOFBUSINESS持續(xù)改進(jìn)CONTINUOUSIMPROVEMENT48如果本程序執(zhí)行不成功的后果持續(xù)改進(jìn)CONTINUOUS16步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期4916步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)16步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控PERFORMANCEMONITORING問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期5016步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控P供應(yīng)商表現(xiàn)監(jiān)控

PERFORMANCEMONITORING供應(yīng)商表現(xiàn)監(jiān)控

PERFORMANCEMONITORING51供應(yīng)商表現(xiàn)監(jiān)控

PERFORMANCEMONITORIPERFORMANCEMONITORINGAPROCESSTOMEASUREASUPPLIER’SQUALITYPERFORMANCETOPROVIDEPOSITIVEFEEDBACKTODRIVEFOCUSEDIMPROVEMENT供應(yīng)商表現(xiàn)監(jiān)控

是一個(gè)衡量供應(yīng)商質(zhì)量表現(xiàn)的程序，它為驅(qū)動(dòng)集中力量進(jìn)行改進(jìn)提供了一個(gè)積極的反饋

供應(yīng)商表現(xiàn)監(jiān)控52PERFORMANCEMONITORINGAPROC通過(guò)下列活動(dòng)驅(qū)動(dòng)改進(jìn)DRIVEIMPROVEMENTTHRU:識(shí)別最重要的問(wèn)題IDENTIFYINGTOPPROBLEMS集中精力于糾正行動(dòng)FOCUSINGCORRECTIVEACTION改進(jìn)交流IMPROVEDCOMMUNICATIONS對(duì)供應(yīng)商進(jìn)行排隊(duì)評(píng)比BENCHMARKINGSUPPLIERS將結(jié)果輸入到新供應(yīng)商推薦和批準(zhǔn) INPUTTONEWSUPPLIERRECOMMENDATIONANDAPPROVALLIST將結(jié)果輸入到供應(yīng)商認(rèn)可INPUTFORSUPPLIERRECOGNITION供應(yīng)商表現(xiàn)監(jiān)控53通過(guò)下列活動(dòng)驅(qū)動(dòng)改進(jìn)DRIVEIMPROVEMENT質(zhì)量期望QUALITYEXPECTATION:對(duì)所有質(zhì)量表現(xiàn)的指標(biāo)持續(xù)改進(jìn)CONTINUOUSIMPROVEMENTOFALLPERFORMANCEMEASURESPPM水平表現(xiàn)持續(xù)改進(jìn)的結(jié)果

PPMLEVELWILLSHOWCONTINOUSIMPROVEMENT目標(biāo)<25PPM

GOALIS<25PPM供應(yīng)商表現(xiàn)監(jiān)控54質(zhì)量期望供應(yīng)商表現(xiàn)監(jiān)控54質(zhì)量表現(xiàn)指標(biāo)PERFORMANCEMEASURESPPM - 顧客收到的有缺陷和受懷疑的零件 DEFECT/SUSPECTPARTSRECEIVEDBYTHE CUSTOMERPPM的計(jì)算

CALCULATION:(拒收數(shù)＋報(bào)廢數(shù)＋篩選/返工數(shù))1,000,000收到的全部產(chǎn)品數(shù)QUANTITYRETURNED+SCRAPPED+SORTED/REWORKEDx1,000,000TOTALQUANTITYRECEIVED

PPAP - 生產(chǎn)件按時(shí)提交并得到批準(zhǔn) PPAPSSUBMITTEDONTIMEANDAPPROVED供應(yīng)商表現(xiàn)監(jiān)控55質(zhì)量表現(xiàn)指標(biāo)供應(yīng)商表現(xiàn)監(jiān)控55質(zhì)量表現(xiàn)指標(biāo)（繼續(xù)）PERFORMANCEMEASURES(continued)問(wèn)題通報(bào)和解決PR&R－反映時(shí)間，反復(fù)發(fā)生次數(shù)PR&R - RESPONSETIMES,REPEATCONCERNS材料 - 錯(cuò)誤標(biāo)識(shí)、包裝問(wèn)題、交貨表現(xiàn)MATERIAL - INCORRECTIDENTIFICATION,PACKAGING CONCERNS,SHIPMENTPERFORMANCE供應(yīng)商表現(xiàn)監(jiān)控56質(zhì)量表現(xiàn)指標(biāo)（繼續(xù)）供應(yīng)商表現(xiàn)監(jiān)控56表現(xiàn)監(jiān)控報(bào)告PERFORMANCEREPORTING:

各工廠每月收集數(shù)據(jù) DATACOLLECTEDMONTHLYBYEACHPLANT

各分部每季度比較和文件化 COLLATEDANDDOCUMENTEDQUARTERLYBYDIVISION

各分部每季度向供應(yīng)商發(fā)布報(bào)告 REPORTSISSUEDQUARTERLYBYDIVISIONTOSUPPLIERS供應(yīng)商表現(xiàn)監(jiān)控57表現(xiàn)監(jiān)控報(bào)告PERFORMANCEREPORTING16步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決PROBLEMREPORT/RESOLUTION1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制CON扵按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期5816步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)問(wèn)題報(bào)告和解決

P.R.&R.PROBLEMREPORTANDRESOLUTION問(wèn)題報(bào)告/解決

P.R.&R.59問(wèn)題報(bào)告和解決

P.R.&R.PROBLEMRE問(wèn)題報(bào)告/解決

PROBLEMREPORTING&RESOLUTION用于報(bào)告，追溯和解決供應(yīng)商質(zhì)量問(wèn)題的程序PROCESSFORREPORTING,TRACKINGANDSOLVINGSUPPLIERSQUALITYPROBLEMS用于查出的供應(yīng)商不合格品FORVERIFIEDSUPPLIERNON-CONFORMANCES

適用于所有供應(yīng)商的質(zhì)量、包裝和發(fā)運(yùn)問(wèn)題

EQUALLYAPPLICABLETOALLSUPPLIERSFORQUALITY,PACKAGINGANDDELIVERYISSUES規(guī)定了發(fā)布職責(zé)PROVIDESRESPONSIBILITIESFORISSUANCEOF:

-集中處理通知

COLLECTIVEDISPOSITIONNOTICE

-成本補(bǔ)償通知

COSTRECOVERYNOTICE問(wèn)題報(bào)告/解決

P.R.&R.60問(wèn)題報(bào)告/解決

PROBLEMREPORTING&問(wèn)題報(bào)告/解決流程圖

P.R.&R.FLOWCHART問(wèn)題識(shí)別，分析和決定解決問(wèn)題的優(yōu)先次序見(jiàn)問(wèn)題通訊的類似方法見(jiàn)工廠過(guò)程糾正程序通知供應(yīng)商供應(yīng)商最終反映供應(yīng)商最初反映頒布問(wèn)題報(bào)告/解決記錄表懸而未決的最終反映供應(yīng)商將糾正措施制度化顧客驗(yàn)證產(chǎn)品已經(jīng)采取糾正措施？調(diào)查責(zé)任方和問(wèn)題類型設(shè)計(jì)工程工廠過(guò)程是否選擇任務(wù)控制任務(wù)糾正任務(wù)、預(yù)防任務(wù)供應(yīng)商生產(chǎn)了不合格品61問(wèn)題報(bào)告/解決流程圖P.R.&R.FLOW問(wèn)題報(bào)告/解決的程序和文件

PR&RPROCESSANDDOCUMENTS基于問(wèn)題解決過(guò)程以使得顧客滿意BASEDONPROBLEMSOLVINGPROCESSFORCUSTOMERSATISFACTION四個(gè)階段FOURPHASES挑選SELECT控制CONTAIN糾正CORRECT預(yù)防PREVENT立即采取的控制措施

IMMEDIATECONTAINMENTACTIONS問(wèn)題報(bào)告/解決

P.R.&R.62問(wèn)題報(bào)告/解決的程序和文件

PR&RPROCESS問(wèn)題報(bào)告/解決的程序和文件（繼續(xù)）

PR&RPROCESSANDDOCUMENTS(Continued)24小時(shí)內(nèi)供應(yīng)商應(yīng)有最初反映和控制措施INITIALRESPONSEANDCONTAINMENTACTIONWITHIN24HOURS15天內(nèi)供應(yīng)商應(yīng)報(bào)告執(zhí)行的糾正措施CORRECTIVEACTIONSIMPLEMENTEDANDREPORTEDWITHIN15DAYS文件DOCUMENTS問(wèn)題報(bào)告和解決表PROBLEMREPORTING&RESOLUTIONFORM集中處理通知表COLLECTIVEDISPOSITIONNOTICEFORM(C.D)成本補(bǔ)償通知表COSTRECOVERYNOTICEFORM(C.R)問(wèn)題報(bào)告/解決

P.R.&R.63問(wèn)題報(bào)告/解決的程序和文件（繼續(xù)）

PR&RPROC期望和結(jié)果EXPECTATIONSANDCONSEQUENCES零缺陷，供應(yīng)的產(chǎn)品100％合格

ZERODEFECTS,100%QUALITYOFSUPPLIEDPRODUCTS

對(duì)質(zhì)量問(wèn)題的處理TREATMENTOFQUALITYCONCERNS通過(guò)問(wèn)題解決程序解決任何質(zhì)量問(wèn)題ANYQUALITYCONCERNDRIVENTHROUGHPROBLEMSOLVINGPROCESS維持控制措施，直到顧客驗(yàn)證了糾正措施MAINTAINCONTAINMENTMEASUREUNTILCUSTOMER’sVERIFICATIONOFCORRECTIONS盡快聯(lián)絡(luò)QUICKCOMMUNICATION未解決的問(wèn)題導(dǎo)致執(zhí)行下一個(gè)程序UNSOLVEDPROBLEMSLEADTONEXTSTEPSOFTHEPROCESS問(wèn)題報(bào)告/解決

P.R.&R.64期望和結(jié)果EXPECTATIONSANDCONSEQU16步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨CONTROLLEDSHIPPING12級(jí)控制發(fā)貨CONTROLLEDSHIPPING2供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件批準(zhǔn)樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期6516步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)控制發(fā)貨

CONTROLLEDSHIPPING控制發(fā)貨

CONTROLLEDSHIPPING66控制發(fā)貨

CONTROLLEDSHIPPING控制發(fā)貨定義DEFINITION兩級(jí)控制程序（1級(jí)和2級(jí)）ATWOLEVELCONTAINMENTPROCESS(LEVEL1AND2)目的PURPOSE防止不合格零件進(jìn)入顧客工廠并且及時(shí)執(zhí)行永久性糾正措施TOPREVENTNON-CONFORMINGPARTSFROMREACHINGTHECUSTOMERANDIMPLEMENTPERMANENTCORRECTIVEACTIONINATIMELYMANNER范圍SCOPE對(duì)PPM高但是通過(guò)執(zhí)行問(wèn)題報(bào)告/解決程序后，控制措施仍然不足，問(wèn)題未解決或反復(fù)出現(xiàn)的供應(yīng)商APPLIEDTOSUPPLIERSWITHHIGHPPM,INADEQUATECONTAINMENTVIAPR/RPROCESSANDUNRESOLVEDORREPEATEDPR/R扴控制發(fā)貨

CONTROLLEDSHIPPING67定義DEFINITION控制發(fā)貨CONTROLL對(duì)控制過(guò)程的特殊要求

SPECIFICREQUIREMENTSOFCONTAINMENTPROCESS包括100％檢驗(yàn)和測(cè)試的行動(dòng)計(jì)劃ACTIONPLANINCLUDING100%INSPECTIONANDTESTING由供應(yīng)商控制UNDERSUPPLIERCONTROL在供應(yīng)商處執(zhí)行CONDUCTEDATTHESUPPLIERLOCATION由顧客控制UNDERCUSTOMERCONTROL在供應(yīng)商處、顧客處或第三方處執(zhí)行CONDUCTEDATSUPPLIER,CUSTOMERORTHIRDPARTYLOCATION由供應(yīng)商承擔(dān)費(fèi)用ATSUPPLIER’SEXPENSE2級(jí)1級(jí)控制發(fā)貨

CONTROLLEDSHIPPING68對(duì)控制過(guò)程的特殊要求

SPECIFICREQUIREMEN程序PROCESS供應(yīng)商收到通知信

SUPPLIERRECEIVESNOTIFICATIONLETTER立即執(zhí)行零件的控制程序

THEPARTSCONTAINMENTPROCESSSTARTSIMMEDIATELY執(zhí)行質(zhì)量改進(jìn)計(jì)劃

QUALITYIMPROVEMENTPLANIMPLEMENTATION

是否達(dá)到事先制訂的退出準(zhǔn)則？

PREDEFINEDEXITCRITERIAACHIEVED?-書(shū)面通知供應(yīng)商退出控制發(fā)貨 -下一步改進(jìn)措施，如果準(zhǔn)備好執(zhí)行2級(jí)控制 SUPPLIERISREMOVEDFROM NEXTIMPROVEMENTSTEP, CONTROLLEDSHIPPING IFALREADYONLEVEL2 (INWRITING) OR-供應(yīng)商恢復(fù)正常發(fā)貨狀態(tài) -供應(yīng)商收到2級(jí)控制發(fā)貨通知信 SUPPLIERRETURNSTONORMAL SUPPLIERRECEIVESNOTIFICATIONSHIPPINGLETTERTOLEVEL2YN控制發(fā)貨

CONTROLLEDSHIPPING69程序PROCESS供應(yīng)商收到通知信SUPPLIER通過(guò)問(wèn)題報(bào)告/解決程序控制仍然不足INADEQUATECONTAINMENTVIAPR/RPROCESS問(wèn)題未解決UNRESOLVEDPR/R從上次問(wèn)題報(bào)告短時(shí)間內(nèi)再次發(fā)生SHORTTIMEFROMLASTPR/R1級(jí)控制發(fā)貨失敗LEVEL1FAILED從上次問(wèn)題報(bào)告短時(shí)間內(nèi)再次發(fā)生（問(wèn)題嚴(yán)重和/或持續(xù)時(shí)間長(zhǎng)）SHORTTIMEFROMLASTPR/R(HIGHSEVERITYAND/ORDURATION)1級(jí)控制2級(jí)控制控制發(fā)貨

CONTROLLEDSHIPPING70通過(guò)問(wèn)題報(bào)告/解決程序控制仍然不足1級(jí)控制2級(jí)控制控制發(fā)退出準(zhǔn)則

EXITCRITERIA

檢驗(yàn)和測(cè)試數(shù)據(jù)表明沒(méi)有拒收出現(xiàn) INSPECTIONANDTESTINGDATASHOWSNOREJECTS.

多次發(fā)貨沒(méi)有發(fā)現(xiàn)問(wèn)題 EVIDENCEOFREPEATSHIPMENTSWITHNODEFECTS.

有證據(jù)說(shuō)明執(zhí)行了持續(xù)改進(jìn)計(jì)劃并表明永久性糾正措施有效 EVIDENCEOFEXECUTIONOFCONTINUOUSIMPROVEMENTPLANANDINDICATION THATIRREVERSIBLECORRECTIVEACTIONISEFFECTIVE. 有證據(jù)證明過(guò)程穩(wěn)定而能力足夠 EVIDENCEOFSTABLE/CAPABLEPROCESS.

必要時(shí)應(yīng)通過(guò)生產(chǎn)件批準(zhǔn)程序 APPROVALOFPPAPDOCUMENTSASREQUIRED.控制發(fā)貨CONTROLLEDSHIPPING71退出準(zhǔn)則EXITCRITERIA 檢驗(yàn)和測(cè)試數(shù)據(jù)表明

如果質(zhì)量改進(jìn)計(jì)劃失敗而未達(dá)到二級(jí)控制發(fā)貨退出準(zhǔn)則，將會(huì)發(fā)生什么事情？WHATWILLHAPPENIFTHEQUALITYIMPROVEMENTPLANFAILEDANDTHEEXITCRITERIAOFLEVEL2WERENOTMET? 供應(yīng)商仍然在制造和發(fā)運(yùn)不合格品THEREJECTSARESTILLBEINGMANUFACTUREDANDSHIPPED供應(yīng)商無(wú)法退出控制程序SUPPLIERCANNOTLEAVETHECONTAINMENTPROCESS成本上升THECOSTSAREINCREASING控制發(fā)貨

CONTROLLEDSHIPPING72 如果質(zhì)量改進(jìn)計(jì)劃失敗而未達(dá)到二級(jí)控制發(fā)貨退出準(zhǔn)則，將會(huì)發(fā)生16步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)QUALITYWORKSHOP供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期7316步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)供應(yīng)商質(zhì)量研討會(huì)

QUALITYWORKSHOP供應(yīng)商質(zhì)量研討會(huì)74供應(yīng)商質(zhì)量研討會(huì)

QUALITYWORKSHOP供應(yīng)商質(zhì)

供應(yīng)商質(zhì)量研討會(huì) 研討會(huì)是一種活動(dòng)方式 WORKSHOPTYPEOFACTIVITY 在供應(yīng)商處進(jìn)行 CONDUCTEDATTHESUPPLIERLOCATION 解決特定的質(zhì)量問(wèn)題 TORESOLVESPECIFICQUALITYISSUES供應(yīng)商質(zhì)量研討會(huì)75

供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量研討會(huì)75何時(shí)使用此程序

WHENISTHEPROCEDUREUSED? PPM值居高不下/重復(fù)出現(xiàn)同樣的問(wèn)題

HIGHPPMRATE/REPEATPR&R抯

供應(yīng)商要求

ATSUPPLIER’SREQUEST 控制發(fā)貨失敗

FAILUREATCONTROLLEDSHIPPINGSTAGE 走訪供應(yīng)商工廠時(shí)發(fā)現(xiàn)問(wèn)題

PROBLEMSFOUNDONFACTORYVISIT

發(fā)貨和包裝問(wèn)題

DELIVERYORPACKAGINGPROBLEMS供應(yīng)商質(zhì)量研討會(huì)76何時(shí)使用此程序

WHENISTHEPROCEDURE為什么召開(kāi)供應(yīng)商質(zhì)量研討會(huì)?盡快解決問(wèn)題 TOSOLVEPROBLEMSQUICKLY

立即使產(chǎn)品質(zhì)量獲得改善

ACHIEVEIMMEDIATEPRODUCTQUALITYIMPROVEMENTS 使過(guò)程能力得到改善

ACHIEVEPROCESSCAPABILITYIMPROVEMENTS 使體系工作而達(dá)到控制和持續(xù)改進(jìn)的目的 INITIATEASYSTEMFORCONTROLANDCONTINUOUSIMPROVEMENT供應(yīng)商質(zhì)量研討會(huì)77為什么召開(kāi)供應(yīng)商質(zhì)量研討會(huì)?盡快解決問(wèn)題 供應(yīng)商質(zhì)量研討會(huì)需要什么文件WHATARETHEDOCUMENTS過(guò)程流程圖/過(guò)程控制計(jì)劃

PROCESSFLOWDIAGRAM/PROCESSCONTROLPLAN

作業(yè)指導(dǎo)書(shū)

JOBINSTRUCTIONS

工廠布局

FACTORYLAYOUT

供應(yīng)商表現(xiàn)/內(nèi)部質(zhì)量結(jié)果

SUPPLIERPERFORMANCE/INTERNALQUALITYRESULTS

結(jié)果總計(jì)表

SUMMARYRESULTSHEET供應(yīng)商質(zhì)量研討會(huì)78需要什么文件WHATARETHEDOCUMENTS過(guò)16步

供應(yīng)商質(zhì)量改進(jìn)程序

持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議QUALITYMEETING全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期7916步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)供應(yīng)商質(zhì)量改進(jìn)會(huì)議IMPROVEMENTMEETING供應(yīng)商質(zhì)量改進(jìn)會(huì)議IMPROVEMENTMEETING

80供應(yīng)商質(zhì)量改進(jìn)會(huì)議IMPROVEMENTMEETING供應(yīng)商質(zhì)量改進(jìn)會(huì)議定義：顧客和供應(yīng)商直接最高級(jí)別的會(huì)議DEFINITION:AHIGHLEVELMEETINGBETWEENCUSTOMERANDSUPPLIER.目的：迅速采取行動(dòng)解決長(zhǎng)期存在的質(zhì)量問(wèn)題PURPOSE:TOPROMPTACTIONTORESOLVECHRONICQUALITYPROBLEMS.使用范圍：建議在以前的質(zhì)量改進(jìn)工作失敗后實(shí)施SCOPE:RECOMMENDEDWHENPREVIOUSQUALITYIMPROVEMENTSTEPSHAVEFAILED.注：將供應(yīng)商從新業(yè)務(wù)投標(biāo)者名單中刪除NOTE:SUPPLIERISREMOVEDFROMDELPHIBIDLIST供應(yīng)商質(zhì)量改進(jìn)會(huì)議IMPROVEMENTMEETING

81供應(yīng)商質(zhì)量改進(jìn)會(huì)議定義：顧客和供應(yīng)商直接最高級(jí)別的會(huì)議注：將程序PROCESS供應(yīng)商最高領(lǐng)導(dǎo)者收到會(huì)議日程SUPPLIERTOPMANAGEMENTRECEIVESTHEMEETINGAGENDA.舉行會(huì)議THEMEETINGTAKESPLACE.后續(xù)步驟：FOLLOW-UP:

實(shí)施行動(dòng)計(jì)劃并驗(yàn)證結(jié)果

ACTIONITEMSIMPLEMENTATIONANDRESULTS. 監(jiān)控供應(yīng)商表現(xiàn)MONITORPERFORMANCE.供應(yīng)商質(zhì)量改進(jìn)會(huì)議IMPROVEMENTMEETING

82程序PROCESS供應(yīng)商質(zhì)量改進(jìn)會(huì)議IMPROVEMEN會(huì)議內(nèi)容MEETINGCOMPONENTS顧客發(fā)言CUSTOMERPRESENTATION質(zhì)量問(wèn)題描述QUALITYPROBLEMDESCRIPTIONH問(wèn)題的數(shù)據(jù)－頻率、影響、報(bào)告DATAONPROBLEM’S-FREQUENCY,IMPACT,REPORTS以前采取的行動(dòng)PREVIOUSACTIONSTAKEN供應(yīng)商發(fā)言SUPPLIERPRESENTATION分析根本原因ROOTCAUSEANALYSISSTATUS以前采取的糾正措施PREVIOUSCORRECTIVEACTIONSTAKENINPREVIOUSSTEPS當(dāng)前的糾正措施和承諾CURRENTCORRECTIVEACTIONSANDCOMMITMENT行動(dòng)計(jì)劃ACTIONPLAN定義短缺和長(zhǎng)期的行動(dòng)計(jì)劃DEFINITIONOFSHORTANDLONGTERMACTIONITEMS對(duì)計(jì)劃取得一致PLANAGREEMENT供應(yīng)商質(zhì)量改進(jìn)會(huì)議IMPROVEMENTMEETING

83會(huì)議內(nèi)容MEETINGCOMPONENTS供應(yīng)商質(zhì)量改進(jìn)結(jié)果CONSEQUENCES在供應(yīng)商表現(xiàn)出令人滿意的改進(jìn)之前，將其排除在新業(yè)務(wù)投標(biāo)者名單之外PENDINGSATISFACTORYIMPROVEMENTINPERFORMANCETHESUPPLIERWILLREMAIN

OFF

THEBIDLIST

下一步(全球選擇供應(yīng)商)如果制訂了行動(dòng)計(jì)劃但是沒(méi)有解決質(zhì)量問(wèn)題NEXTSTEPIFTHEACTIONPLANESTABLISHED,DOESNOTRESOLVETHEQUALITYPROBLEM.供應(yīng)商質(zhì)量改進(jìn)會(huì)議IMPROVEMENTMEETING

84結(jié)果CONSEQUENCES供應(yīng)商質(zhì)量改進(jìn)會(huì)議IMPRO通用汽車(chē)公司: 16步－供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)CONTINUOUSIMPROVEMENT供應(yīng)商表現(xiàn)監(jiān)控PERFORMANCEMONITORING問(wèn)題報(bào)告/解決PROBLEMREPORT/RESOLUTION1級(jí)控制發(fā)貨CONTROLLEDSHIPPING12級(jí)控制發(fā)貨CONTROLLEDSHIPPING2供應(yīng)商質(zhì)量研討會(huì)QUALITYWORKSHOP供應(yīng)商質(zhì)量改進(jìn)會(huì)議QUALITYMEETING全球選擇供應(yīng)商GLOBALSOURCING早期生產(chǎn)控制EARLYPRODUCTIONCONTAINMENT按報(bào)價(jià)節(jié)拍生產(chǎn)R@R生產(chǎn)件審批PPAP樣件審批PROTOTYPESAMPLEAPR’L生產(chǎn)前會(huì)議PREPRODUCTIONMEETING先期質(zhì)量策劃APQP供應(yīng)商推薦和批準(zhǔn)SOURCINGDECISION潛在供應(yīng)商評(píng)審PSA開(kāi)始生產(chǎn)零件的壽命期BENCHMARK與標(biāo)桿企業(yè)的比較85通用汽車(chē)公司: 16步－供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)通用汽車(chē)公司: 16步－供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期86通用汽車(chē)公司: 16步－供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)POTENTIALSUPPLIERASSESSMENT

潛在供應(yīng)商評(píng)審潛在供應(yīng)商評(píng)審87POTENTIALSUPPLIERASSESSMENT通用汽車(chē)公司潛在供應(yīng)商評(píng)審流程采購(gòu)者提交潛在供應(yīng)商采購(gòu)質(zhì)量進(jìn)行預(yù)評(píng)審(IfNeed)PurchaseDept.BaseonSupplier’sQE&EngineeringDept.InformationdoRiskAnalysisHighRisk？DoesSupplierhavethecapability？Register注冊(cè)QS9000?SupplierEngineeringCapabilityAssessment推薦供應(yīng)商RecommendasSupplierSupplierEngineeringCapabilityAssessment&PotentialSupplierAssessmentRegister注冊(cè)QS9000?潛在供應(yīng)商評(píng)審PotentialSupplierAssessment不推薦供應(yīng)商STOP是Yes否No是Yes否No否No是Yes是Y否N88通用汽車(chē)公司潛在供應(yīng)商評(píng)審流程采購(gòu)者提交潛在供應(yīng)商采購(gòu)質(zhì)量進(jìn)

潛在供應(yīng)商評(píng)審

供應(yīng)商概況 向新供應(yīng)商提問(wèn)題

收集下列數(shù)據(jù): 質(zhì)量狀態(tài) 業(yè)務(wù)狀態(tài)

其用戶基本情況 技術(shù)能力89潛在供應(yīng)商評(píng)審供應(yīng)商概況5

供應(yīng)商評(píng)審

一天的評(píng)審

用于對(duì)潛在供應(yīng)商快速的進(jìn)行評(píng)審

對(duì)供應(yīng)商九個(gè)職能領(lǐng)域的問(wèn)題調(diào)查不能被孤立的用于批準(zhǔn)發(fā)貨 應(yīng)考慮供應(yīng)商是否有質(zhì)量管理體系/其他顧客的供貨批準(zhǔn)

QUERIES9MAINFUNCTIONALAREAS CANNOTBEUSEDINISOLATIONASAPPROVALTOSHIP OTHERCERTIFICATIONS/APPROVALSCONSIDERED ISO9000,GMGQS,Q101,EAQF,VDA6,AVSQ,RG200090供應(yīng)商評(píng)審一天的評(píng)審6QS9000-潛在供應(yīng)商評(píng)審質(zhì)量體系評(píng)審QUALITYSYSTEMASSESSMENT按照QS9000標(biāo)準(zhǔn)的問(wèn)卷

QUESTIONAIRETOMATCHQS9000STANDARD非常全面的評(píng)分系統(tǒng)VERYCOMPREHENSIVE,SCORINGSYSTEM任何次要或主要不符合項(xiàng)都會(huì)影響頒發(fā)QS9000證書(shū)

ANYDEFICIENCY,MINORORMAJORPROHIBITSAWARDOFQS9000REGISTRATION對(duì)新供應(yīng)商的最低要求

MINIMUMREQUIREMENTFORNEWSUPPLIERS對(duì)潛在供應(yīng)商評(píng)審時(shí)使用標(biāo)有星號(hào)的問(wèn)題

POTENTIALSUPPLIERASESSMENTQUESTIONSMARKEDWITHANASTERISK*

當(dāng)天提供的證書(shū)和審核記錄

ACOPYOFQS9000&QSAHASBEENPROVIDEDTODAY91QS9000-潛在供應(yīng)商評(píng)審質(zhì)量體系評(píng)審QUALIT16步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新供應(yīng)商推薦和批準(zhǔn)潛在供應(yīng)商評(píng)審開(kāi)始生產(chǎn)零件的壽命期9216步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)16步

供應(yīng)商質(zhì)量改進(jìn)程序持續(xù)改進(jìn)供應(yīng)商表現(xiàn)監(jiān)控問(wèn)題報(bào)告/解決1級(jí)控制發(fā)貨2級(jí)控制發(fā)貨供應(yīng)商質(zhì)量研討會(huì)供應(yīng)商質(zhì)量改進(jìn)會(huì)議全球選擇供應(yīng)商早期生產(chǎn)控制按報(bào)價(jià)節(jié)拍生產(chǎn)生產(chǎn)件審批樣件審批生產(chǎn)前會(huì)議先期質(zhì)量策劃新