商務(wù)溝通Outcome1-總匯

商務(wù)溝通Outcome1-總匯商務(wù)溝通Outcome1-總匯商務(wù)溝通Outcome1-總匯xxx公司商務(wù)溝通Outcome1-總匯文件編號：文件日期：修訂次數(shù)：第1.0次更改批準審核制定方案設(shè)計，管理制度商務(wù)溝通Lesson1～3:PracticalapproachesneededforsuccessfulcommunicationintheworkplaceofthisUnit:AnalysecomplexwrittenbusinessinformationProducecomplexwrittenbusinessdocumentsOrganiseandparticipateinaformalmeetingCommunication:Anycommunicationthatuseswordstoconveymeaning.Speakingandwritingarebothformsofverbalcommunication.Communication:Involvementofsendingmessagesthroughbodylanguage,gestures,facialexpressions,toneofvoice,andotherindicatorsofmeaningthatdon'tinvolvetheuseofspokenorwrittenlanguage.Analysis:Theprocessofbreakingacomplextopicorsubstanceintosmallerpartstogainabetterunderstandingofit.ExaminingindetailEvaluatingthewords,sentencesandparagraphs:Todeterminethevalueofsomethingortoappraiseit.Evaluationofbusinessdocuments:Makingajudgementabouthoweffectivethedocumentisinachievingwhatthewritersetouttodo.:Afactisapieceofinformationthatpeoplegenerallyagreeistrue.:AnOpinionisonepointofviewamongmany:Theformsoflanguageusedtorefertoparticularsubjectmatter.:ThechoiceofwordsusedtoconveyamessageAccuratedenotationcanmakewritingeasierAppropriateconnotationsconveytheattitudeyouwantThechoiceofwordsusedtoconveyamessageFormalwords(officialandproper)Respectfulwords(polite)Concisewords(shortandsimple)AppositewordsThewaythatwordsareusedtoconveyamessageContractedwordsareusuallynotusedinformalbusinesswritingCarefulwritersaimforconcisewritingThewaythatwordsareusedtoconveyamessageCarefulwritersaimforelegantwritingThewaythatwordsareusedtoconveyamessageMeaningsshouldbeclearandunambiguousThewaythatwordsareusedtoconveyamessagePunctuationandsyntaxshouldbecorrect商務(wù)溝通Typesofwriting一、適用范圍及目的Topresentinformation.email,report,proposal,articleToinformacolleaguewithinorganisation.memo,email,minutesofmeetingToinformacustomer/supplieroutsideoforganisationemail,letter,minutesofmeeting,faxTomaintainwrittenevidence.minutesofmeeting,letter,reportTosellproductsorservices.Email,letter,advertisingTomakeapplication.Email,letter,proposalToassurequalityofproductorservice.Report,proposal,specificationTothank/complaint.Email,letter,report,fax具體詳解Memos(Memoranda)Purpose：Ashortnote/messageusedwithinanorganisationConventions（慣例）：Containingof‘Memo’atthetopNormally,To,From,SubjectandDateareusedassubheadings（副標題）示例：MemorandumTo:Sarah From:KarimSubject:Recycledpapertobeused Date:18May,2008Purpose：Usedwithin/outsideanorganisationandbetweenindividuals（個人）Conventions：LessacceptedconventionsbecauseofnewnessTo,From,SubjectfilledNoformalgreetingrequiredsometimesGenerallyinformalandlessstrictLettersPurpose：UsedbetweenorganisationandindividualsConventions：HeadednotepaperusedRecipient’snameonthelefthandsideFormalopeninggreetingorsalutationTextinshortparagraphsMessageinrespectfultoneFormalclosinggreetingPrintedsender’snameunderneaththesignatureLeftalignmentwithoutindentsNocommasinaddress,openingandclosinggreetings‘Yourssincerely’respondingtoanamedrecipient,and‘Yoursfaithfully’toanunknownrecipientNoticeofMeetingPurpose:anoticesentoutinadvancetoinformpeoplewhoareinvitedtothemeeting.Conventions：Thenameofthecommittee/workingparty/group/personholdingthemeetingDetailsofthepeopleinvolvedThedateofthemeetingThetimeofthemeetingThevenuethatthemeetingwillbeheldinThepurposeofthemeetingand/orandinvitationtosubmitagendaitemsOptionally,anyspecialrequestsAgendaPurpose:alistofthingsthatthemembersofthemeetingwilldiscuss.Conventions：ThewordAgendaNameoftheorganisation/committee/grouporpersoncallingthemeetingThedateandtimeofthemeetingThevenueofthemeetingThefollowingagendaitems:Apologies,.thenamesofthoseabsentMinutesofthelastmeetingMattersarisingThetopicsofthemeetingAnyotherbusinessDateandtimeofnextmeetingMinutesPurpose:anessentialpartofameetingthoughitinvolvestimeandexpenseevenafterthemeetinghasended.Conventions：ThenameofthemeetingWhereandwhenthemeetingtookplacePresent,.thenamesoftheparticipantsApologiesMinutesofthepreviousmeetingItemsontheagendaExtraordinaryitems(ifany)AnyOtherBusinessDateandtimeofnextmeeting.ReportPurpose:UsedintheworkplacetoinvestigateaproblemorissueConventions:Introductionsection,outliningthepurposeProceduressection,explainingthestepstakentogatherinformationFindingssection,presentingtheinformationConclusionssection,highlightingtheimplicationsoffindingsRecommendationssection,outliningtheproposedcoursesofactionVariousappendicesmightbeattachedassupportWritteninthethirdperson,mainlypassiveMaycontaingraphics,charts,picturesandtablesFaxesPurpose:UsuallyoutsideanorganisationandbetweenindividualsToconfirmorarrange

abusinesstransactionSometimesasatemporaryduplicationofadocumentifsendingthedocumenttakestimeConventions:‘Fax’atthetopTo,From,DateandSubjectlines,andalsowithtwoormoreadditionallines,suchasAttn.(Attention)andPages.商務(wù)溝通Beshorter(1/3–1/2)thantheoriginalShowthelinksbetweenvariouspartsoftheoriginaltextContainthemainpointsandthemainsup