《跨境電商實(shí)務(wù)英語》課件Module 7 Toys

Module7Toys

CONTENTSPartI.Vocabulary1PartII.UsefulSentencesandDialogues2PartI.Vocabulary1.Learnandrememberthebasicwordsandexpressionsregardingtoys.plastictoys塑料玩具intelligencetoys益智玩具stafftoys毛絨玩具stuffedtoys填充玩具fancytoys新奇玩具electronictoys電動玩具softtoys軟體類玩具designertoys潮流玩具vinyltoys寵物糖膠玩具meccano拼插組合玩具fingertoys手指玩具balloons氣球類玩具magic魔術(shù)類玩具cardgames棋牌類玩具radiocontrolvehicles無線電遙控玩具LEDlightedtoys發(fā)光玩具tablewaretoys餐具玩具Vtechtoys偉易達(dá)玩具babytoys嬰兒玩具frozentoys冰宮玩具activity&amusementtoys新奇特、娛樂消遣玩具decompressiontoys減壓玩具plushtoys長毛絨玩具animetoys動漫玩具remotecontrolline遙控玩具RChelicopter遙控直升飛機(jī)actionfigures動作玩偶pretendplayanddress-up過家家玩具dolls&accessories娃娃及配件dollhouses娃娃房屋miniaturetoys微縮模型玩具modeltoys模型玩具diecastcars&modelvehicle車輛模型aircraftmodel航空模型blocks&puzzles積木和拼圖玩具figure&vehiclesets人物和汽車組合brick積木navigationmodelset航海模型funnytoys搞怪玩具musicalinstrumenttoys樂器玩具buildingmodel建筑模型guntoys槍類玩具inflatablebouncers大型充氣玩具playhouse玩具屋wind-uptoys發(fā)條玩具magnetictoys磁性玩具percussiontoys敲擊發(fā)聲玩具garagekits套裝模件drums&percussion鼓及打擊樂器玩具vintage&antiquetoys古董玩具pulltoys拉線玩具preschooltoys早教類玩具outdoortoys&structures戶外玩具fastfood&cerealtoys快餐贈品玩具classictoys經(jīng)典玩具beanbagplush豆袋公仔tradingcardgames交易卡游戲barbiedolls芭比娃娃slotcar插槽車paperdoll硬紙剪成的人形玩具transformer變形金剛tinkertoy拆裝玩具puppet木偶princesssofttoys公主毛絨玩具sand&watertoys沙灘玩具bubbletoys泡沫玩具outdoorplaytoys戶外游戲玩具frictiontoys摩擦玩具inflatabletoys充氣玩具cartoontoys卡通玩具deformationtoys變形玩具bambootoys竹質(zhì)玩具ceramic&porcelaindolls陶瓷娃娃fabricdolls布娃娃slinky彈簧玩具alphabet&numbertoys字母數(shù)字玩具flashtoys閃光玩具weapontoys武器玩具summertoys夏天玩具beachtoys沙灘玩具voicecontroltoys聲控玩具DIYtoys創(chuàng)意益智玩具candytoys糖果玩具bathtoys嬰兒洗澡玩具self-assemblingtoys組裝玩具plushbackpacks&accessories毛絨背包和配飾electroniclearningtoys電子學(xué)習(xí)玩具wooden&handcraftedtoys手工木質(zhì)玩具learning&educationtoys益智和教育類玩具science&discoverytoys科學(xué)和探索類玩具robots,monsters&spacetoy機(jī)器人，怪獸，太空玩具STEMtoys(science,technology,engineeringandmathematics)益智玩具movies&TV&cartoon&videoaccessories動漫游戲影視周邊配件bikes&ride-onstoys腳踏車和可騎乘玩具remote-controltoys遙控玩具2.Cognizeandrememberthewordsandexpressionsrelatedtotoysinthefollowingpictures.Picture1ActionFigures動作玩偶Ninja日本武士，忍者superhero超級英雄mylittlepony我的小馬駒supermario超級馬里奧兄弟Picture1ActionFigures動作玩偶Picture2ToyBox玩具箱1.doll娃娃2.yo-yo悠悠球3.fireengine消防車4.toybox玩具箱5.slinky彈簧玩具6.toysoldiers玩具士兵7.blocks積木8.legos樂高積木9.robot機(jī)器人10.crayons蠟筆11.remotecontrolledcar遙控汽車12.Barbie芭比娃娃13.car車14.teddybear泰迪熊15.ball球16.walkie-talkie對講機(jī)Picture2ToyBox玩具箱Picture3ActivityToys新奇特、娛樂消遣玩具rainbowloom橡皮筋;彩虹織機(jī)minecraft沙盒游戲（我的世界）kendamaballs劍球玩具superhero超級英雄hamabeads軟豆豆，迷你拼豆豆Picture3ActivityToys新奇特、娛樂消遣玩具Picture4Backyard后院玩具和設(shè)施1.birdbath水盆2.tireswing輪胎秋千3.umbrella傘4.picnictable野餐桌5.barbequegrill烤架6.treehouse樹屋7.garden花園8.lawnmower割草機(jī)9.dog狗10.doghouse狗屋11.slide滑梯12.hose軟管13.patio露臺14.cat貓15.birdhouse禽舍16.anthill蟻丘17.swing秋千18.swingset秋千架Picture4Backyard后院玩具和設(shè)施Picture5AmusementPark玩具游樂園1.waterslide水滑道2.games游戲3.vomit嘔吐4.ticketbooth售票處5.line隊(duì)伍6.carousel旋轉(zhuǎn)木馬7.tracks軌道8.Ferriswheel摩天輪9.hauntedhouse鬼屋10.seat座位11.foodstand飲食攤12.rollercoaster過山車13.cottoncandy棉花糖14.seatbelt安全帶15.car車廂Picture5AmusementPark玩具游樂園Picture6Solids固體玩具形狀cone圓錐體base錐體底部cylinder圓柱體cube立方體side立方體面pyramid角錐狀玩具apex頂部sphere球Picture6Solids固體玩具形狀Picture7TheToyStore玩具店1.boardgame棋盤游戲2.(jigsaw)puzzle拼圖游戲3.constructionset建筑玩具組合4.(building)blocks積木5.rubberball皮球6.beachball沙灘球7.pailandshovel桶和鏟8.doll洋娃娃9.dollclothing洋娃娃衣服10.dollhouse娃娃屋11.dollhousefurniture娃娃家具12.actionfigure活動玩偶13.stuffedanimal毛絨玩具14.matchboxcar火柴盒小汽車15.toytruck玩具卡車16.racingcarset玩具賽車組合17.trainset玩具火車組合18.modelkit模型玩具組合19.sciencekit科學(xué)實(shí)驗(yàn)組合20.walkie-talkie(set)對講機(jī)組合Picture7TheToyStore玩具店21.hulahoop呼拉圈22.jumprope跳繩23.bubblesoap吹泡泡肥皂水24.tradingcards集換卡片25.crayons蠟筆26.(color)markers彩色筆27.coloringbook著色本28.constructionpaper彩色美工用紙29.paintset顏色組合30.(modeling)clay粘土31.stickers貼紙32.bicycle腳踏車33.tricycle三輪車34.wagon玩具拖車35.skateboard滑板36.swingset秋千37.playhouse游戲屋38.kiddiepool/inflatablepool充氣游泳池Picture7TheToyStore玩具店P(guān)icture8EasterToys復(fù)活節(jié)玩具

1.basket籃子2.egg蛋3.chocolate巧克力4.handle手把5.fakegrass人造草6.dye染料7.marshmallows棉花軟糖8.paint油漆9.bunny兔子10.paintbrush油漆刷11.whiskers胡須12.plasticegg塑料蛋13.jellybeans豆型軟糖14.ears耳朵15.paws爪子Picture8EasterToys復(fù)活節(jié)玩具

3.Furtherlearnandrememberthefollowingwordsandexpressionswithregardtomaterials,craftworkandpartsoftoys.magicballs魔力球beachbulldozer海灘推土機(jī)LEDlightsticks發(fā)光棒3Dpuzzles3D拼圖dollhouseminiatures微型玩偶之家toytents玩具帳篷magicUFO魔術(shù)飛碟radiocontrolboats無線電遙控船Rubik’scube魔方remotecontrolcars遙控汽車checkers跳棋bedbellrattles床頭搖鈴slingshot彈弓peashooter玩具槍watergun玩具水槍mini-car玩具車trainset小火車plasticene橡皮泥rockinghorse搖擺木馬tangram七巧板SpecificToys各類玩具modelaeroplane模型飛機(jī)tumbler不倒翁dodgembumpercar碰碰車kite風(fēng)箏pinwheel紙風(fēng)車scooter滑板車marble彈球frisbee飛盤rattle-drum波浪鼓play-mobile玩具手機(jī)spinningtops陀螺squirttoys水槍boomerang回飛鏢pedalcars滑板車trampoline蹦床jack-in-the-box玩偶盒waterballoon水氣球rubberball小皮球hulahoop呼啦圈bubblesoap泡沫球SpecificToys各類玩具electronicwatches電子表flashlight閃光棒musicbox音樂盒

whistle口哨inflatablehammer充氣錘子SpecificToys各類玩具lining里料fabric面料twill斜紋satin緞面lustrine綃，光亮綢，羽紗stripe條紋double-layer雙層chiffon雪紡oxford牛津布cambric帆布nylex邊倫布T/CT/C布jean牛仔布nylon尼龍布hi-pile長毛絨Meryas針織布checker格織布trilobal綢布velboa剪毛布puleatherPu皮革FabricsofToys玩具質(zhì)地VonnelV紗satin色丁布felt戟絨布flocking植絨布taffeta塔夫綢水洗皺布spun短纖velour蜜絲絨toweling毛巾布tumbling卷毛布lamination夾棉polyester滌綸polyamide錦綸acetate醋酸cotton棉r(nóng)ayon人造棉viscose人造絲imitatedsilkfabric仿真絲silk真絲filament長絲blackyarn黑絲FabricsofToys玩具質(zhì)地DT（drawtwist）牽伸加捻絲triangleprofile三角異形絲air-jettexturingyarn空氣變形絲micro-fiber超細(xì)纖維FDY（fulldrawnyarn）全拉伸絲POY（pre-orientedyarn）預(yù)取向絲DTY（drawtexturedyarn）拉伸變形絲double-sideslaminatednylex兩層邊綸布對夾FabricsofToys玩具質(zhì)地heat-transfer燙畫sublimation轉(zhuǎn)移印花silk-screen絲印embroidery刺繡water-printed水印embossed壓花flocking植絨spray噴色SpecialProcessingofToys特殊加工eye眼睛eyepatch眼紙樸nose鼻子thread線sponge海棉padding/batting噴膠棉satinribbon絲帶string繩子webbing織帶label布嘜sticker貼紙button扣子mono-filament胡須線elastic橡筋fiber棉花fingerpuppet手指套handpuppet手套shoes鞋lace花邊hat/cap帽子SubMaterialsofToys玩具輔助材料neckbow絲結(jié)joint關(guān)節(jié)zipperteeth拉鏈齒zipperpull拉鏈拉頭hangtag吊牌elasticband松緊帶bell鈴鐺header-card橫頭卡backer-card背卡display-box彩盒neckbow絲結(jié)joint關(guān)節(jié)zipperteeth拉鏈齒zipperpull拉鏈拉頭hangtag吊牌elasticband松緊帶bell鈴鐺header-card橫頭卡backer-card背卡display-box彩盒SubMaterialsofToys玩具輔助材料plasticpin膠針hanger掛鉤loop吊環(huán)polybag膠袋SubMaterialsofToys玩具輔助材料loosepacking散裝weavingbag編織袋c(diǎn)arton紙箱woodencase木箱neutralpacking中性包裝winding卷?xiàng)Utube紙管shippingmark嘜頭shippingsample船樣rolllength匹長LCL(lessthancontainerload)拼箱貨FCL(fullcontainerload)整箱貨PackingofToys玩具包裝Mattel美泰Hasbro孩之寶Auldey奧迪Hwtoys驊威Lego樂高Bandai萬代Smoby智比Chicco智高Playwell百利威BrandsofToys玩具品牌defect/fault疵點(diǎn)streakywarp經(jīng)柳brokenend斷經(jīng)rightend急經(jīng)coarsepicks粗緯coarseend粗經(jīng)brokenpicks斷緯skewing/slope緯斜fillingbar橫檔stain/dirt污跡hole破洞colordifference色花colorstripe色柳colorbleeding滲色colorfading褪色scratch擦傷moireeffects松板印creasemark折痕overcuring搪膠過火excessiveflash披鋒DefectsofToys缺陷玩具irregularthickness厚薄不均contactplaterust電池生銹contactplatecameoff電池片松脫contactplateloosed電池片松wireexpose電線外露wiredetach電線甩掉poorsoldering焊錫不良poorcontact接觸不良soundtooloud聲音太大soundsmall聲音太細(xì)shortcircuit短路distortedsound雜音abnormalsound不正常聲音nosound無聲threaduntrimmed未剪線longloosenthread長線頭materialrun走紗materialtorn物料爛overstuffing入棉過多understuffing入棉過少DefectsofToys缺陷玩具unevenstuffing入棉不平均stuffingexpose棉外露baldspot露頭皮colormigration顏色轉(zhuǎn)移colormismatch顏色不配colordeviation顏色有偏差ribboncutendfray絲帶散口failedacetonecuringtest失膠rotopartstoohard搪膠過硬rotopartstoosoft搪膠過軟rotopartsunderweight搪膠過輕rotopartsoverweight搪膠過重fabrictexturemismatch布料組織不對batterycontactspringexposed電池彈簧凸出batterycontactspringcameoff電池彈松lightbulbwithoutlight燈泡無光DefectsofToys缺陷玩具PartII.UsefulSentencesandDialogues

1.Learnandrememberthefollowingsentencesconcerningcomplaintsusefulandhelpfulinthecross-bordere-commerce.1)Thegoodssubmitteddonotcorrespondwiththesamplesent.到貨與所送樣品不一致。2)Yourproductsarenotinconsistentwiththepictures.你們的產(chǎn)品與圖片描述不一致。3)Severalboxeswerebrokenandthecontentsdamaged.有數(shù)箱破損，內(nèi)裝貨物受損。4)Thedollsallgotstained.Apparently,itwasduetocarelesspacking.布偶上都是污跡，這很明顯是包裝太馬虎了。5)Wecan’tusemostofthematerialsyousentusonthelastshipmentbecauseofthecolordeviation.你們發(fā)來的上一批材料存在顏色偏差，大部分都不能用。UsefulSentences

6)Uponunpackingthecases,wefoundthatthecontentsentirelyhavenothingtodowithourorder.開箱之后我們發(fā)現(xiàn)內(nèi)容與我們的訂單完全不一致。7)Wewouldliketoemphasizethatanydelayinshippingourbookedorderwillundoubtedlyinvolveusinnosmalldifficulties.我們要強(qiáng)調(diào)的是,貨物的延誤無疑會給我們帶來很多麻煩。8)Yourfailuretodeliverthegoodswithinthestipulatedtimehasgreatlyinconveniencedus.你們沒有在規(guī)定的時間內(nèi)發(fā)貨，給我方帶來了極大的不便。9)Anydelayinshipmentwouldbedetrimentaltoourfuturebusiness.發(fā)貨的延遲會對我們今后的生意往來很不利。UsefulSentences

10)Ifthereturniscausedbytheproductqualityorthemistakefromus,youwillbeguaranteedtoget100%refund.若因商品質(zhì)量或由于我們的失誤而導(dǎo)致的退貨，將會保證得到100%的退款。11)Ifwehaverefundagreements,youwillberesponsibleforthereturnshippingcharges.Thebalancewillberefundedbacktoyouafterwereceivetheitems.如果達(dá)成退貨退款協(xié)議，本店鋪會收取貨品退回運(yùn)費(fèi)。我們在收到退回貨物后，會退回款項(xiàng)。UsefulSentences

12)Wedonotacceptthemerchandisesforreturnunlessitemsaredefective,inwhichcasetheywillbereplaced,subjecttoavailability,orrefundedatbuyers’discretion.若非商品瑕疵我們并不接受退貨，而瑕疵品將依照您的意愿替換（若尚有存貨）或是退款。UsefulSentences

2.Learnandpractisethefollowingdialoguesboundupwithcomplaintsusefulandhelpfulinthecross-bordere-commerce.Customer:Sorry,butIhaveacomplaint.Supplier:What’sthenatureoftheproblem?Customer:Wecan’tusemostofthematerialsyousentusonthelastshipment.Somewerewater-stainedandsomesoiled.Isupposeyouwon’tbeconvinceduntilyouhaveseenthepictureswetookwithyourowneyes.Supplier:Really?I’msorrytohearthat.Customer:Look!Thesebalesdon’tappeartohavebeenproperlypacked.Theyhavebecomesoaked.Supplier:Butthegoodswereinfineconditionwhenshipped.Dialogue1MakingaComplaintaboutDamage

Customer:Thedamagemaybecausedsometimeintransit,butit’sinadequatepackingwhichalloweddamagestothepackagesinthefirstplace.Supplier:Wefeelsorryfortheinconvenience.Dialogue1MakingaComplaintaboutDamage

顧客：很抱歉，我要投訴。供貨商：出了什么問題呢？顧客：你們上一批送來的材料，大部分都不能用。有些有了水痕，有些污損了。我想您要是不親眼看一看是不會相信的。供貨商：真的嗎？聽到這樣的事情發(fā)生我很抱歉。顧客：您看看。這幾包顯然是沒有包裝好，全浸透了。供貨商：可是，裝船的時候貨物的情況還是好的。顧客：貨物有可能是在運(yùn)輸途中的某個時候受損的，不過還是因?yàn)槠鸪醯陌b不合格，才導(dǎo)致了這些損傷。供應(yīng)商：很抱歉給您造成了麻煩。對話1投訴貨物破損

Seller:Thisisagentforafter-salesservice,Maryspeaking.HowmayIhelpyou?Customer:I’dliketomakeacomplaintaboutarecentdelivery.Seller:CanItakeyourordernumberplease?Customer:It’s***Seller:What’stheproblem,madam?Customer:TheLEDlightsticksthatIorderedforthedepartmentweredeliveredToday;nearlyallofthemwerebroken.Seller:I’msosorryaboutthat.Ifyouletmeknowhowmanyarebroken,wecanreplacethemforyouimmediately.Dialogue2MakingaComplaintaboutPackingCustomer:Letmesee.Thereare75sticks.Tobehonest,Ifindthisquiteunsatisfactory.Ifthishappensagain,Iamgoingtohavetofindanothersupplier.Seller:Myapologyagain.Toshowyouourappreciationforyourunderstanding,wecantake25%offyourbill.Customer:OK.ButIstillhopeyoucanimproveyourpackingnexttime.Seller:Wewill.Thankyou.Dialogue2MakingaComplaintaboutPacking售后服務(wù)員：你好，我是負(fù)責(zé)售后服務(wù)的客服，瑪麗。有什么可以幫您的嗎？顧客：我要投訴最近的一次發(fā)貨情況。售后服務(wù)員：請問您的訂單號是多少？顧客：訂單號為****。售后服務(wù)員：好的。請問夫人您是有什么問題投訴呢？顧客：我買的LED燈棒是今天到貨的，但是幾乎全都碎了。售后服務(wù)員：實(shí)在是抱歉，您能告訴我總共有多少碎了呢？我們可以立刻給您換貨。對話2投訴包裝

顧客：我看了一下，總共有75根碎了。說實(shí)在的，這次購物讓我特別不滿意。如果下一次再發(fā)生這樣的事情，我就要換買家了。售后服務(wù)員：實(shí)在是抱歉。我們可以給您總價(jià)上打7.5折。感謝您的理解。顧客：好吧。但還是希望你們要改進(jìn)一下產(chǎn)品的包裝。售后服務(wù)員：好的。謝謝您的理解。對話2投訴包裝

Customer:I’vecometoaskaboutmyhandcraftedtoys.Here’smyslip.Seller:(lookingattheslip)Justaminute,please.(Afterawhile)I’msorry.Itisn’treadyyet.Customer:Butitwassupposedtobereadylastweek.AndIhavebeenwaitingforthedeliveryfordays.Seller:Yes,Isee.Butwe’refullybookedatpresent,andsometimeswegetabitbehind.I’mterriblysorryforthedelay.Customer:Youpeoplereallyoughttodosomethingtospeedthingsup.Timeisimportant,youknow.Dialogue3MakingaComplaintaboutDeliveryDelaySeller:Iunderstandhowyoufeel,butI’mafraidthere’snothingIcandoaboutit.I’msureitwillbereadyinthreedays.Customer:Anotherthreedays?Allright,allright.Ifthat’sthebestthatyoucando!Seller:I’msorrytohavegivenyoualotoftrouble.Pleaseacceptoursincereapologies.Customer:Youreallyneedtoimproveyourlogisticsystem.Seller:Yes,Iassureyouthatyourorderwillbedeliveredsoon.Dialogue3MakingaComplaintaboutDeliveryDelay顧客：我想問一下我訂購的手工玩具情況。這是我的訂貨單。賣家：請您稍等一下。不好意思，您的訂單還沒出貨。顧客：但是上周不就應(yīng)該出貨了嗎？我等發(fā)貨很久了。賣家：是的，我知道。但是我們現(xiàn)在訂單太多，出貨就有所推遲。很抱歉要延遲發(fā)貨。顧客：那你們也應(yīng)該想辦法催促發(fā)貨呀。時間很重要的。賣家：我非常理解您的感受。但是對于發(fā)貨，我們也做不了什么。我想三天后，您的訂單就可以發(fā)貨了。對話3投訴發(fā)貨延遲

顧客：還要三天啊？好吧，好吧，如果真的只能這樣的話。賣家：真的很抱歉給您造成了麻煩。顧客：你們真的要改善一下你們的物流服務(wù)了。賣家：是的。我們會盡快安排給您發(fā)貨。對話3投訴發(fā)貨延遲

Customer:Excuseme?Seller:Yes,sir.HowmayIbeofservice?Customer:Iwouldliketoreturnthisitem.Arerefundsallowed?Seller:Certainly.Thecustomerisalwaysright.Weareheretoserveyou.Isthereareasonthatyouwouldliketoreturnit?Didyouhaveproblemswithourproductsorservices?Customer:No,no...ItwasjustthewrongseriesofmyBarbiedollcollections.Dialogue4ReturningandRefundingSeller:Ithinkyoushouldreadtheintroductioncarefullybeforeyoubuythemnexttime.Wouldyoubeinterestedinanexchangeasopposedtoarefund?IthinkIcanhelpyoutofindtheappropriateseries.Customer:No.Iwouldratherjustreturnit.Seller:Sure,noproblem.Doyouhappentohavethedeliverycatalogue?Customer:Yeah,righthere.Dialogue4ReturningandRefundingSeller:Ok,justamoment,please.Sir,thereistherulethatabuyercanrefundwithinsevendayswithoutanyreason,butyouhavetopaythefare.IsthatOK?Customer:Noproblem.Thankyou