商務禮儀常識

Etiquette

inBusinessNegotiationGroup1：董閆帥琪袁森茹國宇陳宇航IntroductionWhatisEtiquette?Etiquetteisacodeofbehaviorthatdelineatesexpectationsforsocialbehavioraccordingtocontemporaryconventionalnormswithinasociety,socialclass,orgroup.TheFrenchwordétiquette,literallysignifyingatagorlabel,firstappearedinEnglisharound1750.——WikipediaCompanyLogoIntroductionThetwogoalsofnegotiations:1.Creatingstrongdeals2.BuildinggoodrelationshipEtiquetteplaysanimportantroleinhelpingachievethegoals.CompanyLogoIntroductionEtiquetteismuchmorethanjustknowingwherethesoupspoongoes.Etiquettemeansbehavingyourselfalittlebetterthanisabsolutelyessential.Mannersaredifferentallacrosstheworld–respectthemandbeinterested.CompanyLogoIntroductionRulesthatallowustointeract

inacivilizedfashionCodeofbehaviorthatisgroundedincommonsenseandculturalnormsMannersmatterintheworkplaceWhatIsBusinessEtiquette?GoodEtiquettePoorEtiquetteCompanyLogoContentsMeetingetiquettes1Dinnerpartyetiquette2DressEtiquette3Etiquetteofsigningagreement4CompanyLogoBusinessMeetingEtiquetteInformalMeetingBusinessMeetingFormalMeetingCompanyLogoInformalMeetingMeetingcallingthemostseniorortheonewiththemostdirectorurgentinterestinthetopicdecidethetime,placeand

agendaCommunicatebeforehand:

Theobjective1.Theexpectedduration2.ItemsexpectedtobediscussedCompanyLogoInformalMeetingChair’sresponsibilitiesMakethepurposeandtimespanofthemeetingclear,and

preparationofdocumentsensurethemeetingiskeptasshortandeffectiveaspossibleappointsomeonetorecordtheproceedingsandthemajordecisionsoraction

pointsCompanyLogoInformalMeetingMeetingmannersIftheresultsofthemeetinghaveaneffectonotherswhowerenotpresent,informthemPunctualityisamust.CompanyLogoFormalMeetingPreparationsHandoutsshouldbedeliveredatleastthreedayspriortothemeetingDresswellandarriveingoodtime.Alwaysremembertoswitchoffmobilephone.CompanyLogoFormalMeetingMeetingopeningIfthereisanestablishedseatingpattern,acceptit.Ifyouareunsure,ask.Acknowledgeanyintroductionsoropeningremarkswithabriefrecognitionofthechairandotherparticipants.Whendiscussionsareunderwayitisgoodbusinessetiquettetoallowmoreseniorfigurestocontributefirst.CompanyLogoFormalMeetingMeetingdiscussionNeverinterruptanyone.Notewhathasbeensaidandreturntoitlaterwiththechair’spermissionWhenspeaking,bebriefandensurewhatyousayisrelevantAlwaysaddressthechairunlessitisclearthatothersarenotdoingsoKeepthemeetinginformationconfidentialCompanyLogoMeetingetiquettesindifferentculturesBrazilIndonesiaRussiaNewZealandJapanMeetingetiquettesCompanyLogoMeetingetiquettesindifferentculturesBrazilMakeappointmentsatleasttwoweeksinadvance.Bepreparedtocommitlongtermresources(bothintimeandmoney)towardestablishingstrongrelationshipsinBrazil.Someregionshaveacasualnessaboutbothtimeandwork.CompanyLogoMeetingetiquettesindifferentculturesIndonesiaBeontimeforanymeetingsandnevermakeanycommentaboutthemeetingstartinglateoranypersonarrivinglate.Neverstandwithyourbacktoanelderlypersonorahighrankingofficial.Alwaysrisewhenyourhost/hostessenterstheroom.CompanyLogoMeetingetiquettesindifferentculturesRussiaBeontimetoallbusinessappointments.DonotexpectanapologyfromalateRussian,anddonotdemonstrateanykindofattitudeifyourbusinessappointmentsbeginoneortwohourslate.Socialeventsaremorerelaxed.

Itisacceptableforforeignerstobe15to30minuteslate.Russiansareknownasgreat"sitters"duringnegotiations,thisdemonstratestheirtremendouspatience.CompanyLogoMeetingetiquettesindifferentculturesNewZealandAlwaysbeontimeorearlyforallappointments.Punctualityispartoftheculture.Maintainareserved,formaldemeanor,especiallywhenfirstmeetingsomeone.NormalbusinesshoursareMonday–Friday8:30am-5:00pmandSaturday9:00am-12:30pm.CompanyLogoMeetingetiquettesindifferentculturesJapanBusinesscard?Japanesegiveandreceivebusinesscardwithbothhands.?PresentthecardwiththeJapaneselanguagesideup.?Donotwriteonthecard.?Donotputthecardinyoupocketorwallet.?Uponreceiptofthecard,itisimportanttoexaminethecardcarefullyasashowofrespect.Thecustomarygreetingisthebow.Ifyouaregreetedwithabow,returnwithabowaslowastheoneyoureceived.Thebusinesscardshouldbegivenafterthebow.CompanyLogoMeetingetiquettesindifferentculturesNewZealandAlwaysbeontimeorearlyforallappointments.Punctualityispartoftheculture.Maintainareserved,formaldemeanor,especiallywhenfirstmeetingsomeone.NormalbusinesshoursareMonday–Friday8:30am-5:00pmandSaturday9:00am-12:30pm.CompanyLogoDinnerpartyetiquetteSomedetailspriortocommencementofthedinnerparty:Uponinvitation(informthehostofyourdecision)Beingtimeconscious(arriveontimeorearly)Onarrival(takeoffyourhatandovercoat)Seating(taketheseatassignedbythehost)Gettingreadytoeat(donotbegintoeatordrinkbeforethehostdoes)Communication(communicatewithsomeonenexttoyou)Toasting(raiseyourglasswhenthehostandtheguestofhonorclinktheirglasses)Takingoffyourcoat(don’’ttakeoffyourcoatnomatterhowhotitis)CompanyLogoDinnerpartyetiquetteAttable(payattentiontotablemanners)Maintainanaturalsittingpostureandkeepproperdistancebetweenyourbodyandthetable.Trytokeepthetablecleanwhileeating.Placeyournapkinonyourlap;donotusenapkintocleanyourfaceortakefoodfromyourmouth.Whencuttingmeat,holdtheknifeinyourrighthandandtheforkinyourlefthand,avoidmakingnoise.Cutthemeatonepieceatatimeandeatitwiththefork.CompanyLogoDinnerpartyetiquetteAttablePuttheknifeandforkintheplatewhenyoufinishacourse.Donotuseaspoontoeat;itisforsouponly.Besuretosampleallthefoodservedtoyou.Finishthefoodinyourplate.Donottalkwhenyouhavefoodinthemouth.Avoidtalkingtoyourneighborwhenheorshehasfoodinthemouth.CompanyLogoDinnerpartyetiquetteFoodandDrinkTaboosMuslims:donotdrinkalcohol,noteatporkproducts,avoidshellfish.Hindus:avoidbeefandpork,strictvegetariansBuddhists:strictvegetariansKnowingthefundamentalelementoflocalbusinessprotocolshowsyouareaseriousandcommittedpotentialpartner.CompanyLogoDinnerpartyetiquetteEtiquetteinDifferentCountriesBrazilArgentinaIndonesiaJapanCompanyLogoDinnerpartyetiquetteBrazilMiddaythenormaltimeforthemainmeal.Alightmealiscommonatnight,unlessentertainingformally.InBrazil,restaurantentertainmentprevailsversusathome.Ifentertainedinthehome,itispolitetosendflowerstothehostessthenextday,withathank-younote.Purpleflowersareextensivelyusedatfunerals,sobecautiouswhengivingsomeonepurpleflowers.VioletsareOKtogive.Tippingistypically10%inBrazil.CompanyLogoDinnerpartyetiquetteArgentinaBusinessdinnersarepopularandareusuallyheldinrestaurants.Tenderbeefandredwinearevirtualnationalsymbols.Americanbeefandredwinecomparepoorlytotheirs.Longmealsandconversationisthenorm.Crossingtheknifeandforksignal"Iamfinished".Whendining,keepyourhandsonthetable,notinyourlap.CompanyLogoDinnerpartyetiquetteIndonesiaLeavingfoodonyourplatesignifiesyouareimpolite,soeatallthefoodyouareserved.Onlyuseyourrighthandforeating,whentouchingsomeone,orhandlingmoney/papers.Talkingisimpolitewhileeatingdinner.Conversationisreservedforbeforeorafterthemeal.CompanyLogoDinnerpartyetiquetteJapanThewordfortoastingiskampai,pronounced'kahm-pie'.Whentoasting,theglassisneverleftunfilled.DrinkingisanimportantpartofJapaneseculture.Itisawaytorelievebusinessstress.Neverpouradrinkyourself;alwaysallowsomeoneelsetodoitforyou.Mostbusinessentertainingisdoneinrestaurantsorbarsafterbusinesshours.Ofteninkaraokeor"hostessbars."Businesswomenshouldnotattend"hostessbars.“Letthehostorderthemealandpay.Businessmaybediscussedatdinnerduringtheseevents.CompanyLogoDressEtiquetteFormalBusinessOccasionBusinessCasualOccasionCasualOccasionDresscodesindifferentcountriesCompanyLogoDressEtiquetteFormalBusinessOccasionBothMenandWomen-Shouldalwayswearasuit.Women-Shouldavoidwearingseveralpiecesofjewelry-Makesureskirtsareatleastkneelength.-Shouldalwayswearhose,andshoeswithheels.CompanyLogoDressEtiquetteBusinessCasualOccasionMen:-ShouldavoidKhakipantsand““l(fā)oudprint””shirts.Women:-Shouldconsiderwearingbusinessskirtswithappropriateblouses,suchassilks,polyester,orrayonwithattractiveprints.CompanyLogoDressEtiquetteCasualOccasionBothMenandWomen-Shouldchoosecozyandtidyclothes.CompanyLogoDressEtiquetteDressCodesinDifferentCountriesIndonesia印印度尼尼西亞亞GreatBritain英國國France法法國國Egypt埃埃及CompanyLogoDressEtiquetteIndonesiaWomen-Shouldwearlong-sleeveblousesandskirtsthatcovertheknee.-Meetinginamoreformalofficeshouldwearasuitwithhosiery.-Limitedtoclothingcolorsthataremutedordark.Leavebrightlycoloredclothingathome.-Mustalwayscovertheirupperarmswhenwearingacasualblouse.CompanyLogoDressEtiquetteGreatBritainDarksuits,usuallyblack,blue,orgray,arequiteacceptable.Men'sshirtsshouldnothavepocketsandshouldwearsolidorpatternedties,whileavoidingstripedties.Menwearlacedshoes,notloafers.Businesswomenarenotaslimitedtocolorsandstylesasmenare,thoughitisstillimportanttomaintainaconservativeimage.CompanyLogoDressEtiquetteFranceTheFrenchareveryconscientiousoftheirappearance.Patternedfabricsanddarkcolorsaremostacceptable,butavoidbrightcolors.Womenshouldalsodressconservatively.Avoidingbrightorgaudycolorsisrecommended.CompanyLogoDressEtiquetteEgyptForeignersareexpectedtoabidebylocalstandardsofmodesty.However,donotadoptnativeclothing.Traditionalclothesonforeignersmaybeoffensive.Menshouldwearlongpantsandashirt,preferablylong-sleeved,buttoneduptothecollarandavoidwearingvisiblejewelry,particularlyaroundtheneck.Womenshouldalwayswearmodestclothinginpublic.CompanyLogoEtiquetteofsigningagreementWhatisasigningceremonyPreparationofsigningceremonyProcedureofsigningceremonyBusinessgiftsCompanyLogoEtiquetteofsigningagreementWhatisasigningceremonyABagreementCompanyLogoEtiquetteofsigningagreementPreparationofsigningceremonyDeterminethesigner.Documentationpreparation.Thearrangementofthesigninghall.CompanyLogoEtiquetteofsigningagreementProcedureofsigningceremonyEnterTaketheseatSigntheirowncopySignother’’scopyExchangeCelebrateCompanyLogoEtiquetteofsigningagreementBusinessgiftsBusinessgiftsisnotexpects:-Africa-Australia-Europe-England,France,Hungary,Italy-LatinAmerica—Uruguay-Scandinavia—Denmark-MiddleEast—Pakistan,SaudiArabia-UnitedStatesCompanyLogoEtiquetteofsigningagreementBusinessgifts（（tips））Donotofferagiftthatisparticularlyproducedbythecountryyouarenegotiatingwith.Usefulforbusinessperson.ChocolateandflowersCompanyLogoThankYou!9、靜夜四無鄰鄰，荒居舊業(yè)業(yè)貧。。12月-2212月-22Thursday,December22,202210、雨中黃葉樹樹，燈下白頭頭人。。10:52:2110:52:2110:5212/22/202210:52:21AM11、以我獨獨沈久，，愧君相相見頻。。。12月-2210:52:2210:52Dec-2222-Dec-2212、故人江海別別，幾度隔山山川。。10:52:2210:52:2210:52Thursday,December22,202213、乍見翻疑夢夢，相悲各問問年。。12月-2212月-2210:52:2210:52:22December22,202214、他鄉(xiāng)生白發(fā)發(fā)，舊國見青青山。。22十二月月202210:52:22上午午10:52:2212月-2215、比不了得得就不比，，得不到的的就不要。。。。十二月2210:52上午12月-2210:52December22,202216、行行動動出出成成果果，，工工作作出出財財富富。。。。2022/12/2210:52:2710:52:2722December202217、做做前前，，能能夠夠環(huán)環(huán)視視四四周周；；做做時時，，你你只只能能或或者者最最好好沿沿著著以以腳腳為為起起點點的的射射線線向向前前。。。。10:52:27上上午午10:52上上午午10:52:2712月月-229、沒有失敗敗，只有暫暫時停止成成功！。12月-2212月-22Thursday,December22,202210、很多多事情情努力力了未未必有有結(jié)果果，但但是不不努力力卻什什么改改變也也沒有有。。。10:52:2710:52:2710:5212/22/202210:52:27AM11、成功就是是日復一日日那一點點點小小努力力的積累。。。12月-2210:52:2710:52Dec-2222-Dec-2212、世間成事事，不求其其絕對圓滿滿，留一份份不足，可可得無限完完美。。10:52:2710:52:2710:52Thursday,December22,202213、不不知知香香積積寺寺，，數(shù)數(shù)里里入入云云峰峰。。。。12月月-2212月月-2210:52:2710:52:27December22,202214、意意志志堅堅強強的的人人