最新國家開放大學電大《管理英語4》網(wǎng)絡核心課形考課件

最新國家開放大學電大《管理英語

4》網(wǎng)絡核心課形考網(wǎng)考作業(yè)及答案

100通過單元自測

1第一套一、選擇填空題（每題

10

分，共

5

題）題目

1—Thisprojectistoobigformetofinishon

time.選擇一項：??C??I'llgiveyoua

hand題目

2Ithinkthingshavebeenabitdifficultforusthelastcoupleof

months.

.We'vebeenworkinghard,butstillgetting

behind.選擇一項：??A??You're

right題目

3AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskills

were

to

bepromotedintomanagement

jobs.選擇一項：??A??more

likely題目

4TheHumanResourceManagingDepartmentatHondaisgivenspecific

instructions

employthebestpossible

workers.選擇一項：??C??onhow

to題目

5Theresponsibilities

in

handbook

thatmanagershavetobeconcerned

withefficiency

andeffectivenessinthework

process.選擇一項：??B??

indicate題目

6二、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共

50

分）。WhoKilled

Nokia?Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthe

smartphonepyramid

withthreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywas

complacentand3)thatitsleadersdidn'tseethedisruptiveiPhone

coming.Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattle

because最新國家開放大學電大《管理英語4》網(wǎng)絡核心課形考網(wǎng)考單元自1ofdivergentsharedfearsamongthecompany'smiddleandtopmanagerswhich

ledto

company-wideinertiathatleftitpowerlesstorespondtoApple's

game.Basedonthefindingsofanin-depthinvestigationand76interviewswith

topand

middlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffeardue

totemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthe

truth.Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany'stopmanagers

hadaterrifyingreputation.SomemembersofNokia'sboardandtopmanagementweredescribed

as“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheir

lungs”.It

was

very

difficult

to

tell

them

things

they

didn't

want

to

hear.

Secondly,topmanagers

wereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalso

impactedhowtheytreatedmiddle

managers.Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagers

weretoldthattheywerenotambitiousenoughtomeettopmanagers'

goals.Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovided

optimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotop

management.Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpower

forfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthatthey

werenotboldorambitiousenoughtoundertakechallenging

assignments.Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformance

inpersonnelselection.Thisledmiddlemanagerstooverpromiseandunder

deliver.One

middlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,

orpromisinga

lot.It'ssales

work.”Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusinga

drug,whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinate

withthevariedemotionsofthestaff.Nokia'stopmanagersshouldhaveencouragedsafe

dialogue,ofdivergentsharedfearsamon2internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正確選

T，錯誤選

F。Nokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatof

Apple.FNokia'smiddlemanagerswerefranktotellthetruth,butthetoponesdidn'tlistento

them.FNokia'stopmanagersweretoomoodytohearanythinggoodbutharsh.

TMiddlemanagersinNokiadeliveredresultsmorethantheypromised

earlier.FNokia'stopmanagersshouldhavehadbetterconversationtechniquestoencourage

internalcoordinationandtruth.

T第二套一、選擇填空題（每題

10

分，共

5

題）—Couldyougiveusaspeechonmanagementfunctionssomedaythis

week?選擇一項：??C??I'dloveto,butI'mbusythis

week題目

2Wecouldletsomeofthestaffworkfromhome.

?That'sagood

idea.選擇一項：??B??Whatdoyouthinkof

it題目

3

hisangertheemployeescalledhimMr.Thunder,buttheyloved

him.選擇一項：??A??Due

to題目

4Itisthroughenthusiasmand

quiet

intensity

wetransformcreativity

andvisioninto

thetechnologies.選擇一項：??A??

that題目

5Theresponsibilities

in

handbook

thatmanagershavetobeconcerned

withefficiency

andeffectivenessinthework

process.選擇一項：??B??

indicate題目

6二、聽力理解：聽錄音，選擇最佳答案（共

50

分）。操作提示：通過下拉選項框，選擇答案。internalcoordinationandfeed31.WhatkindofroleisMelindatakingonforher

job???C??Project

coordinator.2.HowlongwillMelindabetrainedforhernew

role???B??Halfa

month.3.HowoftenshouldMelindareporttotheboardontheprogressofthe

project???A??Oncea

month.4.WhatkindofcontractcanMelindasignwithoutside

contractors???B??Standardtemporary-worker

contract.5.WhichonedoesNOTbelongtoMelinda's

responsibilities???A??Formulatetheindustrystandardof

payment.單元自測

2第一套一、選擇填空題（每題

10

分，共

5

題）題目

1—

identifytheproblemsthathavebeen

occurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongthe

team.選擇一項：??C??Areyouable

to題目

2Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthe

point?

,butIthinkyoumightneedtochangeyourapproachsomewhat.選擇一項：??B??Icansee

that題目

3When

the

message

finally

reached

the

Command

Center,

it

“mutated”tobecome

—“Sendthreeandfour-pence,we'regoingtoa

dance.”選擇一項：??B??

had題目

4EverytimeItriedtosaysomething,hewould

tosomething

else.選擇一項：??B??move

oncommunicationfailure,

then題目

5If

demand

is

rising

but

the

firm

fromstockswill

fallandtherewillbe

understaffing.選擇一項：??C??is

suffering題目

6二、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共

50

分）。HabitsofHighlyEffective

Communicators1.WhatkindofroleisMelind4It'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communication

andleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyou

don'tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunication

practicesofeffective

leaders:Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehavior

isyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.If

youractionsdon'talignwithyourwords,youarestoringuptroubleforthe

future.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategies

intosimple,

memorable

terms

that

colleagues

and

customers

can

grasp

and

act

upon.Themost

importantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusiness

speak,whichaddcomplexity.Saywhatyoumeaninasfewwordsas

possible.Findyourownvoice.Uselanguagethat'sdistinctlyyourown;letyourvaluescome

throughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,but

don'tbecomeoverlyfixatedoneloquenceforeloquence'ssake;concentrateonbeingdistinctand

real.Peoplewantreal,peoplerespectreal,peoplefollow

real.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyou

areandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeople

electronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantial

way.Intoday'senvironment,wherepeopleareoftenburnedout,it'simportantforemployeesto

haveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkfor

youthatyou'reengagedandthatyoucareaboutthemandtheir

work.5.

Listen

with

your

eyes

as

well

as

your

ears.

Effective

communication

is

atwo-way

process,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesand

theirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheir

realopinionstoyoudirectly.Youwon'talwaysgetdirectfeedback,soyouneed

toIt'snosecretthatgoodleade5alsobeable

toreadbetweenthelinesandlookforthenon-verbal

cues.操作提示：正確選

T，錯誤選

F。Communicationandleadershipdon'talwaysgohandinhand.

FThesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.

FUsingtechnicaljargonmakesaleaderconvincing.

FCommunicatingsincerelyisalwaysthebest.

TObservationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereally

think.T第二套一、選擇填空題（每題

10

分，共

5

題）題目

1—Howdidyourmeetinggo

yesterday?—

actually,itwasreally

frustrating.選擇一項：??A??Notso

good題目

2—Howcanyouexplainthelatest

situation?—

,Iknowitisallmy

fault.選擇一項：??A??

Sorrycommunicationfailure,

then題目

3If

demand

is

rising

but

the

firm

fromstockswill

fallandtherewillbe

understaffing.選擇一項：??C??is

suffering題目

4Ithinktheprimary

factoristhere'sbeensomuchabsence

lately.選擇一項：??A??

contributing題目5He'sleftnow,butproductivityhasn't

that

much.選擇一項：??C??picked

up題目

6二、完型填空（共

50

分）操作提示：通過下拉選項框選擇正確的詞匯。WhatWeHaveHere:AFailureto

CommunicateIt

is

the

weirde

thing.

There

are

more

ways

than

ever

to

communicate

withconnected —people,yet

itsometimesseemslikeitismoredifficulttoconnect—andstaywith

anyone.alsobeableto??A??Notsogo6Shouldyoushootoffanemail?Tapoutatext?PostaprivatemessageonFacebook?

WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincan

phone?Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Even

withthetechno-easeofcountlesscommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoutoforder.Instructionsanddirectionsgohalf-read.

Meetingsarebotched.Feelingsare

hurt.單元自測

3第一套一、選擇填空題（每題

10

分，共

5

題）題目

1—IamsorryforwhatIhavesaidto

you.選擇一項：??C??Don'tthinkany

moreabout

it.題目

2—WillyouhelpmearrangeameetingwithMr.Brown,

please?選擇一項：??C??SorryIcan't.Ihavetofinishmyprojectright

now.題目

3If

I

take

the

time

to

talk

with

my

manager

at

the

beginning

of

a

project,

we

offto

agreatstartonthesame

page.選擇一項：??A??can

get題目

4I

believe

that

I

have

a

lot

to

contribute

ateamenvironment,andamcomfortablein

bothleadershipandplayer

roles.選擇一項：??A??

to題目

5Theteamcreates

an

environment

peoplearecomfortablein

communicating,advocatingpositions,andtaking

action.選擇一項：??C??in

which題目

6閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共

50

分）。TipsforTeam

BuildingWhenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoff

atShouldyoushootoffanemail?7aresort

playinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildingin

thisway

but,

then,

they

wonder

why

that

wonderful

sense

of

teamwork

that

had

beendisplayedat

theretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.I'mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—

infactIleadthem—buttheyhavetoformpartofamuchlargerteamwork

effort.Youwill

notbuildteamworkby“retreating”asagroupforacoupleofdayseachyear,insteadyou

needtothinkofteambuildingassomethingyoudoeverysingle

day.Form

teams

to

solve

real

work

issues

and

to

improve

real

work

processes.Provide

traininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtowork

outhowtoworktogetherasateamtoapproachthe

problem.Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,and

tocoordinate

shared

work

processes.

If

there

is

friction

between

team

members,examinethe

workprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,it

isoftenthefactthattheteammembershaven'tagreedonhowtheywilldeliveraproductor

service,orthestepsrequiredtogetsomething

done.Buildfunandsharedoccasionsintotheorganization'sagenda—holdpotluck

lunches,take

the

team

to

a

sporting

event,

sponsor

dinners

at

a

local

restaurant,

gohikingorgo

toanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencourage

cheeringteam

fans.Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgetto

knoweachother,sharedetailsabouteachotherslives,andhavealaugh

together.Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,for

instancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesina

drawfor

companymerchandise and gift certificates. The only thing limiting you is yourimagination.aresortplaying8Ifyoudothetypesofteamworkbuildinglistedabove,you'llbeamazedattheprogress

youwillmakeincreatingateamworkculture,aculturethatenablesindividuals

tocontribute

morethantheyeverthoughtpossible—

together.操作提示：正確選

T，錯誤選

F。Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.

TTheauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolve

realworkissuesandtoimproverealworkprocessesforteambuilding.

F“Retreat”inthefirstparagraphmeanswithdrawaloftroopsaftera

defeat.FIcebreakingmotivatesteammemberscompetewitheachother.

FAgoodteamworkcultureenablesindividualsmakemoreeffortstogether.

T第二套一、選擇填空題（每題

10

分，共

5

題）題目

1—IamsorryforwhatIhavesaidto

you.選擇一項：??C??Don'tthinkany

moreabout

it.題目

2—CouldIborrowyouriPadforafew

hours?選擇一項：??B??Sure,hereyouare.Enjoyyour

time.題目

3Regularandconcretefeedback

is

important

whoisnotperforminguptoher

potential.選擇一項：??B??whendealingwitha

worker題目

4Team

members

are

asuniquepeoplewithirreplaceableexperiences,

pointsofview,

andknowledgeto

contribute.選擇一項：??B??

viewed題目

5In

high

school,

I

am

equally

comfortable

asamemberofateamandindependently.選擇一項：??B??

working題目

6二、閱讀理解：根據(jù)文章內(nèi)容，完成選擇題（共

50

分）。ATeamwork

GameA

team

of

about

35

employees

had

come

together

for

a

team

building

event.Ifyoudothetypesofteamwor9Theywerea

young,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthe

factthatthey

wouldn'tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoo

focusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.

Allofthetablesandchairshadbeenstoredaway,andfundecorationsand

hundredsof

differentcoloredballoonshadbeenplacedaroundthe

room.Inthecenteroftheroomwasabigboxofballoonsthathadn'tbeenblown

upyet.The

teamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheir

nameonit,but

theyhadtobecarefulnottoburstthe

balloon.Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereout

ofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithout

theirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteam

leaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthe

hundredsofotherballoonsintheroom.After15minutesofsearching,noonehadfoundtheir

balloon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundofthe

activity.Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonit

andthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybody

hadtheirownballoon.Theteamleadersummarizedtheactivitythus:“Wearemuchmore

efficientwhenwearewillingtosharewitheachotherandmuchbetteratproblem

solvingwhenweare

workingtogether,not

individually.”Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuits

andgoals.

Every

member

of

the

team

should

ask

themselves

on

a

regular

basis

whattheyare

doingandwhattheycandoforthe

team.操作提示：通過題目后的下拉選項框選擇正確答案。1.Thisteambuildingeventwasaimed

at??B??makingtheteammembersknowhowtoshareinformationorsolutions

andTheywereayoung,??B??making10cooperatewitheach

other2.Thiseventwasheld

in??A??aself-service

restaurant3.Abouthowmanyteammemberswereoutofthesecondroundofthe

activity???C??

5.4.Whichstatementbelowis

correct???C??Inthethirdround,everybodyhadtheirownballoonwithhelp

fromothers

within2

minutes.5.Whatwastheeventgoingtoteachthese

employees???A??Sharingandcooperatingwithotherteammembersismoreefficient

whenthey

areworking

together.單元自測

4第一套一、選擇填空題（每題

10

分，共

5

題）題目

1—CanIgetyouacoupleof

tea?選擇一項：??A??That'sveryniceof

you題目

2—DoyoumindifIusevoucherstospendina

restaurant?選擇一項：??B??Notatall.Go

ahead.題目

3The

leader

atcreatingopportunitiestoproviderewards,recognition

andthanksto

hisorher

staff.選擇一項：??C??

excels題目

4

clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprove

theirperformance.選擇一項：??C??Beingable

to題目

5Alltheteammemberstriedtheirbest.Welostthegame,

.選擇一項：??A??

however題目

6二、聽力理解：聽錄音，判斷正誤（共

50

分）。請聽錄音：cooperatewitheachother2.Thi11操作提示：正確選“T”，錯誤選“F”。Humanresourcessupportedtheproposalofgivingthebusiness

intelligence

apay

incentiveeverythreemonthsatthebeginning.

FBradfromhumanresourcessupportsScott'sidea.

TCarlottaisthemanagerofHRD.

FMenandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprize

willreceivethesamerewardingthings.

FThe

prize-winner

cannot

choose

the

prize

that

costs

more

than

$500.

7.

Theprize-winner

canonlyhavematerialawardsandnodayoff.

T第二套一、選擇填空題（每題

10

分，共

5

題）題目

1—Wow!Thisisafantasticproject!I'veneverknownyou'reso

creative.選擇一項：??C??Thanksforyour

compliments.題目

2—CanIgetyouacoupleof

tea?選擇一項：??A??That'sveryniceof

you題目

3

clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprove

theirperformance.選擇一項：??C??Beingable

to題目

4Companies

are

interestedinyoursoft

skills

theyareinyourhard

skills.選擇一項：??B??

as?as?題目

5Alltheteammemberstriedtheirbest.Welostthegame,

.選擇一項：??A??

however題目

6二、閱讀理解：根據(jù)文章內(nèi)容，完成選擇題（共

50

分）。HowGoogleContinuestoKeepEmployees

HappyWorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhas

achievedinthelast15years,butbecauseofitsenviableworkculture.Withabout37,000employees

in操作提示：正確選“T”，錯誤選“F”。??C??Thank12a motivating workorganizations

can'tandfromwork.

The40 countries, you might wonder how Google maintainsexperiencethroughout

itsentire

company.WorkingforGooglecomeswithperksthatmostotherprovide--

bowlingalleys,freehaircuts,gymmemberships,andshuttlestocompany'ssecret

tosuccessisputtingthesameamountoftimeandeffortintokeepingemployeeshappyasit

doesintoinnovating

products.Backwhenthecompanywasjustastart-up,co-foundersLarryPageandSergeyBrinhad

thegoalofmakingGoogleaplacethemosttalentedpeoplewantedtoworkat.

Theirideawas

simple:creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestand

willkeepthemloyaltothe

company.“It'slessabouttheaspirationtobeNo.1intheworld,andmorethatwewantour

employeesandfutureonestoloveithere,becausethat'swhat'sgoingtomakeussuccessful,”said

KarenMay,theVicePresidentofpeopledevelopmentat

Google.Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatare

inspiringandchallenging.EveryemployeeatGooglehastheopportunitytospend20ofhisorher

workingtimeonaprojecttheychoose.Thisfreedomtakesemployeesoutoftheirroutineandaway

fromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheir

jobs.Lastly,Googleshowseachemployeejusthowimportantheorsheistothecompany.

Eachemployee,regardlessofherspotonthetotempole,hasaninfluenceonhowGoogle

performs.“Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgiving

themavoice,andyoureallylisten,”May

said.GoogledoesjustthatbyhostingemployeeforumseveryFriday,wheretheydiscussthe

20most-askedquestions.Employeeshaveaccesstoallcompanyinformation,addingasenseof

trust,andemployeesandleadersworktogethertosolve

problems.操作提示：通過題目后的下拉選項框選擇正確答案。1.Howwouldyoudescribe

Google???B??Largeglobal

enterprisesa motivating workorganizations132.WhichonedoesNOTbelongtothemethodsthatGooglemotivateits

employees???A??Promoting

theemployeewhohasmoreinfluenceonGooglethehigher

jobposition.3.Whofounded

Google???A??LarryPageandSergey

Brin4.IfyouareanormalemployeeofGoogle,whatcouldyoudo

EXCEPT???B??Onlyworkfortheprojectyou

choose.5.WhatisGoogle'ssecretto

success???C??Valuingthehappinessofitsemployeesasmuchasinnovating

goodproducts.單元自測

5第一套一、選擇填空題（每題

10

分，共

5

題）題目

1—IthinkIhavemadeagreat

mistake.選擇一項：??C??Idon'tthinkso.It'snotyourfault.題目

2—Whydidn'tyoucometomybirthdayparty

yesterday?選擇一項：??B??Sorry,butmywifehadacar

accident.題目

3Myleathershoescostme

thelastpairsI

bought.選擇一項：??C??threetimesas

muchas題目

4Theworkmenwantto

thenumberofworkinghoursandtoincrease

pay.選擇一項：??B??

decrease題目

5Lindawalkedatthehead,

byher

colleagues.選擇一項：??A??

followed題目

6二、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共

50

分）。PerformanceManagementandPerformance

AppraisalPerformancemanagementaimstoacknowledgeemployeeachievements,supporttheir

personalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirwork

effectively.Performance management helps employees to develop their understanding,knowledgeandskills

sothattheycancontributetotheachievementoftheenterprise'sgoalsandgainpersonaland

job2.WhichonedoesNOTbelongt14satisfaction.Itisavitalpartofanyqualityhumanresource

system.Every enterprise wants and should expect high performance from eachemployee.The

elementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enable

highperformance which will define enterprise and personal success. Usingperformance

managementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdone

by:●identifyingthecritical

positions●determiningthemostimportantcompetenciesforthose

positions●providingtheeducation,trainingandfeedbackrequiredby

employees●holdingeachpersonaccountablefortheir

resultsThe

key

to

the

performance

management

process

is

‘performance

appraisal'.Performanceappraisal

is

simply

an

evaluation

of

how

well

an

employee

performs

his

or

herjobcompared

toasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee's

workperformance, and agreement to future training plans, job goals and jobaspirations.Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathat

willas

well

as

of

setting

future

goals.

Units

ofbenchmarksorcriteriaforworkperformance.Thecan

be

used

as

measures

to

assess

against

in

abethebasisoffeedbackcompetencyprovideaveryeffectivetoolforsettingperformance

criteriawithinunitsofcompetencyperformance

appraisalor

review.操作提示：正確選

T，錯誤選

F。Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.

TTheaimofperformancemanagementistopunishtheunqualifiedemployees.

FAnenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingthe

education,trainingandfeedbackrequiredbyemployees,forexample.

TEveryenterprisecanexpecthighperformancefromeachemployee.

F“Performancemanagement”isalsocalled“performanceappraisal”.

F第二套一、選擇填空題（每題

10

分，共

5

題）題目

1—IthinkIhavemadeagreat

mistake.選擇一項：satisfaction.Itisavitalpa15??C??Idon'tthinkso.It'snotyourfault.題目

2—Over-the-top?You

mean?選擇一項：??A??Well,sometimesyourco-workersfeelthatyouaretoo

loud.題目

3Theyhavecometo

the

conclusion

thiswinterwillbeevencolderthanbefore.選擇一項：??A??

that題目

4Pleaseaskthesolicitorwhathis

wouldbetotakethecaseto

court.選擇一項：??B??

fee題目

5Achild'scharacterisgreatlyinfluencedbyhishome

.選擇一項：??B??

environment題目

6二、閱讀理解：根據(jù)文章內(nèi)容，完成選擇題（共

50

分）。HowtoHandleaBadPerformance

ReviewGettingabadperformancereviewcanmakeyoufeelangry,unappreciated,defeated,

andhopeless.Butit'snottheendoftheworld.Rememberthatthewayyourespondtothis

appraisalcanmakeallthedifferenceinthenextone.Evenifyoubelievethatthe