MSXI-Comany-resenaion-汽車咨詢公司

MSXICompanyPresentation

MSXI公司介紹

Shanghai,March20111/18/20232Worldwide

AutomotiveExpertiseMSXIisaleadingproviderofautomotivebusinesssolutionstoover350clientsglobally.Customersinclude:OEMs,dealers,suppliersandaftermarketserviceprovidersMSXIdeliversAutomotiveBestPracticesandBusinessProcessOutsourcingexpertisecombiningTechnologyPeopleProcessMSXIhasaglobalfootprintwithmorethan3,500automotiveexpertsin21countriesMSXIgeneratesrevenuesinexcessof$300mperannum.Ingeographicalterms,thebusinessisevenlysplitbetweentheAmericasandEurope,withagrowingpresenceinAsiaPacific.1/18/20233全球汽車專家MSXI是汽車工業(yè)領(lǐng)域全球領(lǐng)先的外包服務(wù)解決方案提供商，我們?yōu)槿蚨噙_(dá)350家客戶提供服務(wù)?？蛻舭ǎ?/p>

汽車/卡車制造商（OEMs）、經(jīng)銷商、供應(yīng)商和配套服務(wù)供應(yīng)商MSXI向客戶提供最佳的實(shí)踐和外包解決方案，并結(jié)合如下方面的服務(wù)技術(shù)改進(jìn)與支持人才培訓(xùn)流程優(yōu)化MSXI在全球21個國家擁有超過3500名汽車行業(yè)專家MSXI的年收入超過3億美金，目前主要來源于美洲和歐洲，但我們在澳洲和遠(yuǎn)東地區(qū)的業(yè)務(wù)正在快速成長1/18/20234Worldwide

AutomotiveExpertise1/18/20235全球汽車專家世界總部：沃輪，密歇根南美總部：圣保羅，巴西歐洲總部：克隆，德國亞太中心：上海，中國1/18/20236Revper

SolutionandService1/18/20237解決方案及服務(wù)收入MSX零售網(wǎng)絡(luò)方案MSX經(jīng)銷商方案MSX技術(shù)支持方案MSX保修管理方案1/18/20238Customer

Portfolio1/18/20239SolutionPortfolioRetailNetworkSolutions零售網(wǎng)絡(luò)組合解決方案DeliveringtopperformingRetailNetworksDealerExpectationsRetailexcellenceMeetcustomerexpectationsWiththerightsolutions..Therightprocesses...Therightsupport..Therightpeople..ConsistentlyandwithsustainedgrowthCustomerExpectationsSales AfterSalesTherightcar ThecarTherightplace FixedrightfirsttimeTherighttime OntimeTherightprice Everytime FortherightpriceManufacturersExpectationsSupportFunctionsSupportdealernetworkstoMeetallCustomerexpectationsRightfirsttimeOntimeEverytimeWiththehighestROI1/18/202310實(shí)現(xiàn)現(xiàn)卓卓越越績績效效零售售網(wǎng)網(wǎng)絡(luò)絡(luò)1/4/202311客戶期期望銷售服務(wù)正確的的車車車正確的的地點(diǎn)點(diǎn)一一次修修復(fù)正確的的時間間準(zhǔn)準(zhǔn)時合適的的價格格每每次合適的的價格格廠家期期望支持職職能支持經(jīng)經(jīng)銷商商實(shí)現(xiàn)現(xiàn)客戶戶期望望一次修修復(fù)準(zhǔn)時每次高收益益經(jīng)銷商商期望望卓越的的銷售售服務(wù)務(wù)滿足客客戶期期望合適的的方案案..正確的的流程程...正確的的支持持..合適的的人..穩(wěn)定持持續(xù)的的增長長RetailNetworkSolutionsMarch10,201012ImprovingtheAutomotiveRetailExperienceDealership

SolutionsTechnicalSolutionsWarrantySolutions

Objective:ImproveDealershipBusinessperformaceProvideTechnicalExpertiseReduceWarrantyCostsTechnicalPlatformMSXIServicePrograms:Sales&Service,PartsExcellenceCustomerSatisfaction/LoyaltyLifeCycleManagementSustainingProfitsNon-technicalTrainingTechnicalHotlineTechnicalFieldForce

ConcernDefinitionPre-ApprovalTechnicalTrainingTechnicalDevelopmentWarrantyAnalysisWarrantyAssessmentWarrantyTrainingWarrantyProcessImprovementWarrantyAudits零售網(wǎng)網(wǎng)絡(luò)解解決方方案March10,201013提升服務(wù)質(zhì)量與客戶滿意度經(jīng)銷商解決方案技術(shù)解決方案索賠解決方案

目標(biāo):

提升經(jīng)銷商績效

提供技術(shù)專長減低索賠成本技術(shù)平臺MSXI服務(wù)內(nèi)容

卓越的銷售、服務(wù)和零配件

客戶滿意度/忠誠度提升

銷售管理

如何維持盈利水平

人員培訓(xùn)（非技術(shù)環(huán)節(jié)）

技術(shù)咨詢熱線

現(xiàn)場技術(shù)人員支持

故障確認(rèn)

預(yù)先審批

技術(shù)培訓(xùn)

技術(shù)改進(jìn)

保修分析

保修評估

維修人員培訓(xùn)

流程改進(jìn)

保修審核SettheBaseNew

Vehicles

SalesUsed

VehiclesSalesFleetVehicles

SalesAcc.

SalesService

UpgradeBodyshop

UpgradeParts

UpgradePerformancebasedstandardsset–implement–measure–monitor–reportGrowCustomerLifecycleManagement(CLM)SustainServiceSustainProfitability(SSP)SalesRevenueOptimization(New&UsedCars/Accessories)1/4/202314MSXIDealershipSolutionsModularApproach設(shè)定基礎(chǔ)新車銷售二手車銷售車輛批售精品附件銷售服務(wù)升級鈑噴升級配件升級績效基礎(chǔ)標(biāo)準(zhǔn)設(shè)定–實(shí)施

–測量

–監(jiān)控

–報(bào)告增長客戶生命周期管理(CLM)保持服務(wù)持續(xù)盈利(SSP)銷售收入優(yōu)化(新車及二手車/精品附件)1/4/202315MSXI經(jīng)銷商商解決決方案案模塊方方式16MSXISalesProcessexperience8stepsalesprocessimprovementprocessDeliveredthrougha6stepin-dealershipimplementationprocess(at600dealersworldwide)Webbasedleadmanagementsystem(abilitytolookatindividualdealerandtotalnetworkleadmanagementperformance)WebbaseddealerKPIandfieldstafftrackingtoolforsustainmentpurposesWebbasedcustomersatisfactionmanagementtoolPlus15%leadtotestdriveconversionfromcustomerwebcontacts(Basedon600,000leads)Plus10%highertestdrivetocontractconversion+300%ROIMarch21,201117MSXI銷售售流流程程經(jīng)經(jīng)驗(yàn)驗(yàn)8步銷銷售售流流程程提提升升流流程程通過過6階段段入入店店實(shí)實(shí)施施流流程程來來完完成成（（全全球球600家經(jīng)經(jīng)銷銷商商））基于于WEB的客客源源管管理理系系統(tǒng)統(tǒng)（（能能夠夠看看到到單單獨(dú)獨(dú)經(jīng)經(jīng)銷銷商商和和整整個個銷銷售售網(wǎng)網(wǎng)絡(luò)絡(luò)的的客客源源管管理理表表現(xiàn)現(xiàn)））以保保持持為為目目的的的的基基于于WEB的經(jīng)經(jīng)銷銷商商關(guān)關(guān)鍵鍵績績效效指指標(biāo)標(biāo)及及現(xiàn)現(xiàn)場場顧顧問問的的跟跟蹤蹤工工具具基于于WEB的客客戶戶滿滿意意度度管管理理工工具具增加加15%的互互聯(lián)聯(lián)網(wǎng)網(wǎng)來來源源意意向向客客戶戶試試乘乘試試駕駕轉(zhuǎn)轉(zhuǎn)換換率率(基于于600,000意向向客客戶戶)增加加超超過過10%的試試乘乘試試駕駕至至成成交交合合同同轉(zhuǎn)轉(zhuǎn)換換率率+300%的投投資資回回報(bào)報(bào)March21,20111/4/202318StrategicApproach戰(zhàn)略方針針1.Assessment&

Analysis2.RootCause

Identification&Recommendation3.Implementation

ofRecommendations4.Monitoring,Reporting&Coaching5.Training&StaffDevelopmentMarketResearchMysteryShoppingBenchmarkingAuditsAnalyticalToolsSystematicApproachMSXIPortfolio

SolutionsPartner

SolutionsMSXITools:DashboardsOnsitecoaching&ConsultingRemotecoaching&ConsultingDealer

AcademyCertificationMSXIKnowledgeBase1/4/202319MSXIDealershipSolutionsBusinessApproachCustomerSatisfaction1.評估

&分析2.根源確認(rèn)&建議3.建議實(shí)施4.監(jiān)控、報(bào)告及指導(dǎo)5.培訓(xùn)及員工發(fā)展市場調(diào)研神秘訪客設(shè)置基準(zhǔn)審計(jì)分析工具系統(tǒng)性方案MSXI組合解決方案合伙解決方案MSXI工具:儀表板現(xiàn)場指導(dǎo)&咨詢遠(yuǎn)程指導(dǎo)&咨詢經(jīng)銷商學(xué)院認(rèn)證MSXI知識庫1/4/202320MSXI經(jīng)銷商解解決方案案業(yè)務(wù)方針針客戶滿意度RetailNetworkSolutionsTechnicalPlatform1/4/202321AllMSXISolutionsarebundledwithouruniqueTechnicalPlatformswhichare:100%AutomotiveWebbasedScalableCustomizableTransparentThetoolssupportMSXIandthecustomertofollowthestatusandthesuccessoftheprogramandensureasustainableROI.零售網(wǎng)絡(luò)解解決方案技術(shù)平臺1/4/202322所有MSXI的解決方案案都是基于于我們獨(dú)一一無二的技技術(shù)平臺：：100%汽車行業(yè)經(jīng)經(jīng)驗(yàn)基于網(wǎng)頁的的服務(wù)可擴(kuò)張化可定制化透明化這些工具和和功能使客客戶和我們們都能很清清楚、很方方便的了解解到整個項(xiàng)項(xiàng)目的進(jìn)度度，從而保保證了項(xiàng)目目能有一個個好的結(jié)果果和回報(bào)。。1/4/202323WhyCompaniesPartnerwithMSXIPureAutomotiveExpertiseGlobalSolutions,withLocalDeliveryandSupportMulti-facetedExperiencesoftheindustryMetric-basedROIthroughstrongprojectmanagementProvenSolutionsFrameworkSatisfiedClientswithRecurringRelationshipsInnovative––Reliable–Flexible1/4/202324為什么與MSXI建立合作純粹專注的的汽車行業(yè)業(yè)專家全球化的解解決方案，，配合地方方性落地服服務(wù)和支持持全方位，多多角度的汽汽車行業(yè)經(jīng)經(jīng)驗(yàn)強(qiáng)大的項(xiàng)目目管理機(jī)制制，保證項(xiàng)項(xiàng)目投資回回報(bào)率經(jīng)過實(shí)踐檢檢驗(yàn)的解決決方案高客戶滿意意度，長期期合作關(guān)系系Innovative––Reliable–Flexible9、靜夜四無無鄰，荒居居舊業(yè)貧。。。1月-231月-23Wednesday,January4,202310、雨中黃黃葉樹，，燈下白白頭人。。。21:35:2521:35:2521:351/4/20239:35:25PM11、以我我獨(dú)沈沈久，，愧君君相見見頻。。。1月-2321:35:2521:35Jan-2304-Jan-2312、故人江海海別，幾度度隔山川。。。21:35:2521:35:2521:35Wednesday,January4,202313、乍見翻疑夢夢，相悲各問問年。。1月-231月-2321:35:2521:35:25January4,202314、他鄉(xiāng)生生白發(fā)，，舊國見見青山。。。04一一月20239:35:25下午午21:35:251月-2315、比不了得得就不比，，得不到的的就不要。。。。一月239:35下下午1月-2321:35January4,202316、行動出出成果，，工作出出財(cái)富。。。2023/1/421:35:2521:35:2504January202317、做前，能夠夠環(huán)視四周；；做時，你只只能或者最好好沿著以腳為為起點(diǎn)的射線線向前。。9:35:25下午9:35下下午21:35:251月-239、沒有失失敗，只只有暫時時停止成成功！。。1月-231月-23Wednesday,January4,202310、很多事情努努力了未必有有結(jié)果，但是是不努力卻什什么改變也沒沒有。。21:35:2521:35:2521:351/4/20239:35:25PM11、成功就是日日復(fù)一日那一一點(diǎn)點(diǎn)小小努努力的積累。。。1月-2321:35:2521:35Jan-2304-Jan-2312、世間間成事事，不不求其其絕對對圓滿滿，留留一份份不足足，可可得無無限完完美。。。21:35:2521:35:2521:35Wednesday,January4,202313、不知香積積寺，數(shù)里里入云峰。。。1月-231月-2321:35:2521:35:25January4,202314、意意志志堅(jiān)堅(jiān)強(qiáng)強(qiáng)的的人人能能把把世世界界放放在在手手中中像像泥泥塊塊一一樣樣任任意意揉揉捏捏。。04一一月月20239:35:25下下午午21:35:251月月-2315、楚塞三三湘接，，荊門九九派通。。。。一月239:35下午午1月-2321:35January4,202316、少年十五二二十時，步行行奪得胡馬騎騎。。2023/1/421:35:2521:35:2504January202317、空山新雨雨后，天氣氣晚來秋。。。9:35:25下下午9:35下下午21:35:261月-239、楊柳散散和風(fēng)，，青山澹澹吾慮。。。1