汽車質(zhì)量調(diào)研問卷（長）

（汽車行業(yè)）汽車質(zhì)量調(diào)研問卷（長）SampleNumber:樣本編號:VehicleQualityStudy汽車質(zhì)量調(diào)研AboutYouandYourNewVehicle關(guān)于您和您的新車Pleasetellusafewthingsaboutyouandyournewvehicle.感謝閱讀請告訴我們一些有關(guān)您和您的新車的情況.Q1.Make廠商:Model/Grade車型/車感謝閱讀系:(e.g.,Toyota,Honda)(比如:豐田,本田)(e.g.,Camry,Accord)(比如:佳美,雅閣)感謝閱讀Q2.Didyoupurchaseyourvehiclefromanauthorized/franchiseddealership?請問您是從授權(quán)/特許經(jīng)銷商處購得您的車嗎?感謝閱讀1.Yes是Pleasestatetheauthorizeddealer(Q2v.)2.No不是精品文檔放心下載請說明該經(jīng)銷商a.Inwhichcityisthisdealershiplocated精品文檔放心下載?該經(jīng)銷商在那一個(gè)城市?Q3.Dateofdelivery交貨日期:(a)Year年(b)Month:月感謝閱讀Q4.Howdidyoupayforyourvehicle?您這輛車的付款方式是什么?感謝閱讀1.Ownfunds2.Loan3.Lease4.Companypaid自己付款貸款租賃公司付款謝謝閱讀Q5.Domestic/Import國產(chǎn)/進(jìn)口車:1.Domestic國產(chǎn)車2.Import進(jìn)口車精品文檔放心下載Q6.FuelType燃油類型:1.Petrol汽油2.Diesel柴油謝謝閱讀Q7.EngineDisplacement發(fā)動(dòng)機(jī)排量(升):精品文檔放心下載.27.1.510.1.913.2.316.3.3謝謝閱讀2.1.0.611.2.014.2.417.3.5謝謝閱讀.49.1.8.018.Other(Q7v.Pleasespecify)謝謝閱讀其它(Q7v.請具體說明)Q8.Transmissiontype?變速箱類型?精品文檔放心下載1.Manual2.Automatic3.Manual/AutoHybrid(Steptronic,Sportsmode,etc.)手動(dòng)自動(dòng)手動(dòng)/自動(dòng)混合(運(yùn)動(dòng)模式等)謝謝閱讀Q9.Whatbodystyleisyournewvehicle?您新車的外觀樣式是什么?精品文檔放心下載1.2-door(PassengerCar)雙門轎車(客用)4.5-door(HatchbackPassengerCar)五門轎車(客用掀背式)7.Pickuptruck輕型小卡車2.3-door(HatchbackPassengerCar)三門轎車(客用掀背式)5.Wagon(PassengerCar)箱型轎車(客用)8.Van面包車3.4-door(PassengerCar)四門轎車(客用)6.SportUtilityVehicle越野車Q10.Howmanykilometersdoyoucurrentlyhaveonyourvehicle?Kms公里

您的車現(xiàn)在已經(jīng)行駛了多少公里?謝謝閱讀Q11.Whatisyouraveragefuelconsumption?(Pleasespecifykm/L)Kms/L(公里/升)

您的這部車平均耗油量是多少?(請注明公里/升)謝謝閱讀Q12.Howmanyyearsdoyouexpecttokeepyournewvehiclebeforereplacingit?Years年

您預(yù)計(jì)您這輛新車要使用多少年后才更換它?感謝閱讀Q13.IsyournewvehiclethefirstNEWvehicleYOUhaveeverpurchase/leased?1.Yes2.No這是您自己所擁有/租賃的第一輛新車嗎?是不是謝謝閱讀AboutYouandYourNewVehicle(continued)感謝閱讀關(guān)于您和您的新車(繼續(xù))Q14.Whichofthefollowingbestdescribesyournewvehicle?下列那一項(xiàng)最確切的描述了您的新車？感謝閱讀1.AdditionalvehicleforMYHOUSEHOLD(continue)家中增添的車(繼續(xù))精品文檔放心下載2.ReplacementvehicleforMYHOUSEHOLD(continue)代替家中原來的車(繼續(xù))精品文檔放心下載3.MYHOUSEHOLD’sfirstvehicleever(GotoQ15)家中的第一輛新車(跳至Q15)精品文檔放心下載PleasetellusaboutthevehicleyoureplacedORifyournewvehicleisanadditionalvehicle謝謝閱讀foryourhousehold,tellusaboutthelastvehicleyourhouseholdacquired.請告訴我們您所替代的車的情況,或者,如果您的車是增添的,請告訴我們您以前使用的車的情況精品文檔放心下載Q14a.Make(e.g.,Toyota,Honda)Model(e.g.,Camry,Accord)廠商(例如:豐田,本田)車型(例如:佳美,雅閣)感謝閱讀Q14b.ModelYear車的出廠年份:Q15.WhatwasimportanttoyouwhenyoufirststartedlookingforyourNEWvehicle?(MARKALLTHATAPPLY)當(dāng)您開始選購新車時(shí),什么是對您來說是比較重要的考慮因素?(復(fù)選)謝謝閱讀R1.Brandofvehicle汽車品牌R6.Vehiclequality/durability汽車的品質(zhì)/耐用性R11.Technology科技含量R2.Originofvehicle(e.g.,American,Japanese)汽車原產(chǎn)地(例如:美國,日本)R7.Pricerange價(jià)格R12.Reasonablemaintenance/runningcost合理的保養(yǎng)/運(yùn)行費(fèi)用R3.Specificdealer特定的經(jīng)銷商R8.Typeofvehicle(e.g.sedan,van)車的類別(例如:轎車,面包車)R13.Engineperformance引擎的性能R4.Rating&commentsinmagazines&reportsR9.Vehiclestyling雜志專欄報(bào)道的評價(jià)車子的式樣R5.Interiorspace車內(nèi)空間R10.Fueleconomy節(jié)油情況R14.Vehiclesafety車的安全性R15.Modelyear/newness車的出廠年份/新舊程度R16.Other,pleasespecify(Q15R16v)其它(請注明Q15R16v):精品文檔放心下載Q16.WhatwasthesingleMOSTIMPORTANTreason?這些因素中,那一項(xiàng)是最重要的?感謝閱讀Pleasewritetheappropriatenumberfromabove.R請寫出最重要項(xiàng)的選項(xiàng)號.精品文檔放心下載Q17.WhichONEofthefollowingbestdescribesthetypeofvehicleyouwantedtopurchasewhenyou精品文檔放心下載FIRSTBEGANTOSHOPforavehicle?感謝閱讀當(dāng)您第一次購車時(shí),下列那一項(xiàng)可最確切的表述您所要購買的車的類別?謝謝閱讀1.IknewtheEXACTMODELIwanted(e.g.,ToyotaCamry,HondaAcc3.IonlyknewthegeneraltypeofvehicleIwanted(sedan,精品文檔放心下載ord)我知道我要買的車的確切車型(例如:豐田佳美,本田雅閣)van,SUV)butnotwhichmakeormodel我只知道我要買的車的大體類型(例如:轎車,面包車,),卻不知那一個(gè)品牌或車型2.IknewtheMAKEIwanted(e.g.,Toyota,Honda)butnotwhichMODEL我知道我想要的車的廠牌(例如:豐田,本田),但不是車型.4.Iconsideredtwoormoredifferentmakes我考慮過兩個(gè)或更多的品牌5.IwasopentoanyvehicleIfoundthatfitmybudgetand精品文檔放心下載transportationneeds我可以接受任何一輛車,只要它符合我的預(yù)算和交通需要Q18.Whydidyoudesiretopurchaseanewvehicle?(MARKALLTHATAPPLY)您為什么想要買一輛新車?(復(fù)選)精品文檔放心下載R1.Increasedpay收入增加R7.Originalcaroutdated原有的車過時(shí)了R13.Increaseinfamilymember家庭成員的增加R2.Changeinjob/careershift換了工作/職業(yè)變化R8.Originalcardamaged/stolen原有的車損壞/被偷R14.Promotion/attractiveloanterm促銷/吸引人的貸款R3.Changeofworkinglocation工作地點(diǎn)的變化R9.Wantasafercar想要一輛更安全的車R15.Sendfamilymemberstowork/school為送家人去工作/學(xué)校R4.Changeofresidence住處的變更R10.Timetochangecar到了換車的時(shí)候了R16.Giftfromfriend/relative朋友/親戚送的禮物R5.Wantedtoownacar想要擁有一輛車R11.Thisvehicleattractedme這輛車很吸引我R17.Other,pleasespecify(Q18R17v)其它(請注明Q18R17v):R6.Wantacartoreflectstatus想要一輛車以顯示地位R12.Newleisureactivities/lifestyle新的業(yè)余活動(dòng)/生活方式AboutYouandYourNewVehicle(continued)關(guān)于您和您的新車(繼續(xù))感謝閱讀Q19.Whatinformationsourcesdidyouusetodecidewhatmakeandmodeltopurchase?(MARKALLTHATAPPLY)您在選擇要買的品牌和車型時(shí),您的參考信息來源是什么?(復(fù)選)謝謝閱讀R1.Financialinstitution(e.g.bank)金融機(jī)構(gòu)(例如:銀行)R8.Magazinearticle雜志上的文章R2.Priceguide價(jià)格指南R9.Radioads廣播廣告精品文檔放心下載R3.Friends/relatives朋友/親戚R10.TVads電視廣告感謝閱讀R4.Anotherownerofthesamemake擁有相同廠牌出廠的車的車主R11.Newspaperads報(bào)紙廣告R5.Manufacturerwebpage廠商的網(wǎng)頁R12.Autoshows汽車展覽謝謝閱讀R6.Dealerwebpage經(jīng)銷商的網(wǎng)頁R13.Mechanicrecommendation專業(yè)技師的推薦感謝閱讀R7.Internet(otherthanR5andR6)網(wǎng)上查詢(除R5和R6)R14.Dealerowner/Salespersonrecommendation經(jīng)銷商/推銷人員的推薦R15.Other,pleasespecify(Q19R15v)其它(請注明Q19R15v)Q20.a.Amongthebrands/makeslistedbelow,pleasemarkthoseyouvisitedwhenyouwereshoppingforyournewvehicle.在下列品牌/廠商中,請勾出您在購買新車時(shí)曾經(jīng)去看過的.精品文檔放心下載b.Foreachbrand/makevisited,pleaseindicatehowmanyofthebrand’s/make’sdealersyouvisited精品文檔放心下載INCLUDINGthedealerwhereyoupurchasedyournewvehicle.謝謝閱讀對于每一種看過的品牌/廠商,請告訴我您總共去過多少該品牌/廠商的經(jīng)銷商處看車,包括您最后買車的那一個(gè)經(jīng)銷商.謝謝閱讀.a.b.a.b....BeijingJeep北京吉普01Mitsubishi三菱10謝謝閱讀Chang’anSuzuki長安鈴木02Nissan尼桑(日產(chǎn))11感謝閱讀DongfengCitroen東風(fēng)雪鐵龍03SGMBuick上海別克12精品文檔放心下載FAW一汽04ShanghaiVolkswagen上海大眾13感謝閱讀FAWAudi一汽奧迪05SouthEastAuto東南汽車14感謝閱讀FAWVolkswagen一汽大眾06TianjinDaihatsu天津大發(fā)15精品文檔放心下載Fengshen風(fēng)神07Toyota豐田16GuangzhouHonda廣州本田08YuejinIveco躍進(jìn)伊維柯17精品文檔放心下載Jinbei金杯09Other其它18Q21.Didyouseriouslyconsideranothermodel?1.Yes2.No(GotoQ22)感謝閱讀您曾經(jīng)慎重考慮過其它車型嗎?有沒有(跳至Q22)精品文檔放心下載Q21a.WhatONEotherVEHICLEdidyouseriouslyconsiderpurchasing?除您購買的這輛車以外,哪一種車也是您曾經(jīng)慎重考慮要購買的?謝謝閱讀Make/Manufacturer(e.g.Toyota,Honda)廠商/制造商(例如:豐田,本田)感謝閱讀Model/Series(e.g.Camry,Accord)車型/車系(例如:佳美,雅閣)精品文檔放心下載Q21b.Whydidyounotbuythevehicleyoumostseriouslyconsidered?(MARKALLTHATAPPLY)就您上面提到的曾經(jīng)慎重考慮過的車,您最后為何沒有購買呢?(復(fù)選)感謝閱讀R1.Pricetoohigh價(jià)格太高R9.Deliveryperiodtoolong送貨時(shí)間太長謝謝閱讀R2.Didnotlikefinancingterms不喜歡財(cái)務(wù)方案R10.Desiredcolor/featurenotavailable沒有想要的顏色/感謝閱讀特點(diǎn)R3.Didnotlikevehicle’sstyling不喜歡車的式樣R11.Vehicletoosmall車子太小感謝閱讀R4.Notenoughenginepower引擎馬力不夠大R12.Vehicletoobig車子太大精品文檔放心下載R5.Poorfueleconomy耗油量大R13.Family/friendsdidnotlikeit家人/朋友不喜歡感謝閱讀R6.Poorquality/reliability質(zhì)量/可靠性差R14.Poorreputationofmake廠商信譽(yù)差精品文檔放心下載R7.Vehiclesafety安全性考慮R15.Poorreputationofdealer經(jīng)銷商信譽(yù)差感謝閱讀R8.Dealershippersonnel業(yè)務(wù)代表的表現(xiàn)R16.Highmaintenancecost保養(yǎng)費(fèi)用太高謝謝閱讀R17.Other,pleasespecify(Q21bR17v)其它(請注明Q21bR17v):感謝閱讀AboutYouandYourNewVehicle(continued)關(guān)于您和您的新車(繼續(xù))感謝閱讀Q22.WhydidyoudecidetopurchaseyourNEWvehicle?(MARKALLTHATAPPLY)您為什么決定要買這部新車呢?(復(fù)選)精品文檔放心下載R1.Advertisementwasattractive廣告很吸引人R9.Lowprice低售價(jià)R17.Roominess/interiorspace車內(nèi)空間R2.Previousexperiencewiththedealership據(jù)以往對經(jīng)銷商的經(jīng)驗(yàn)R10.Goodfinancingoptions較好的購車貸款方案選擇R18.Engineperformance引擎性能R3.Perviousexperiencewiththemake/brand據(jù)以往對該汽車品牌的經(jīng)驗(yàn)R11.Reliabilityofthemake品牌的可靠性R19.Excellentaftersalesservice優(yōu)秀的售后服務(wù)R4.Articlesinmagazines雜志上的報(bào)道R12.Goodvehiclequality高品質(zhì)的汽車R20.Pleasantstaffattitude工作人員可親的態(tài)度R5.Goodreputationofthemake該品牌的良好信譽(yù)R13.Goodvehiclestyling出色的汽車造型R21.Salespersonunhurriedforapurchasedecision銷售人員不催促作購買決定R6.Recommendedbyfriends/relatives朋友/親戚的推薦R14.AmodelIwanted是我想要的車型R22.Lowmaintenancecost保養(yǎng)費(fèi)用低R7.Thevehicle’strade-invalue舊車換新車的折價(jià)R15.Safety安全性R23.Environmentallyfriendly環(huán)保R8.Enjoyedtest-drive愉悅的試車R16.Comfortable舒適性R24.Other,pleasespecify(Q22R24v)其它,請注明(Q22R24v)Q23.WhatisthesingleMAINreasonyoudecidedtopurchasethevehicle?哪一項(xiàng)是您買這部車的最主要原因?感謝閱讀Pleasewritetheappropriatenumberfromabove.R請從上面的選項(xiàng)中,寫出符合的選項(xiàng)號.謝謝閱讀RatingYourSellingDealer評價(jià)您的銷售商謝謝閱讀Pleaseanswerthefollowingquestionsaboutthedealerfromwhichyoupurchasedyournewvehicle.請回答下列關(guān)于您所購買的新車的經(jīng)銷商的問題.謝謝閱讀Q24.Wheredidthesalestalktakeplace?購買洽談的地點(diǎn)在哪兒?感謝閱讀1.Home/work2.Dealer3.Home/workanddealer精品文檔放心下載家里/工作地點(diǎn)經(jīng)銷商家里/工作地點(diǎn)和經(jīng)銷商處Q25.Haveyouvisitedthedealerfromwhichyoupurchasedthevehicle?您是否到您購車的這家經(jīng)銷商處去過?感謝閱讀1.Yes2.No(GotoQ28)去過沒去過(跳至Q28)謝謝閱讀Q26.Fromthemomentyouenteredthedealership,howlongwasitbeforeasalespersonorotherdealershippersonnelgreetedyou?當(dāng)您進(jìn)入這家經(jīng)銷商處時(shí),多久后才有業(yè)務(wù)人員或其他工作人員來招待您?謝謝閱讀Minutes分鐘Q27.WhichofthefollowingbestdescribesthewayyouweregreetedwhenyouFIRSTarrivedatyourdealership?當(dāng)您去的時(shí)候,下列哪一項(xiàng)可最好的表述他們對您的接待方式?謝謝閱讀1.Tooklongtofindasalesperson花很長時(shí)間才找到一個(gè)業(yè)務(wù)人員2.Wasgreetedinrightamountoftime在恰當(dāng)?shù)臅r(shí)間內(nèi)得到接待3.Feltlikesalespersonwasreadyto“pounce”thesecondIarrived到達(dá)時(shí),感覺好像銷售人員突然襲來Q28.Didthesalespersonofferyouatestdrive?業(yè)務(wù)人員讓您試開車子了嗎?精品文檔放心下載1.Yes2.No有沒有Q29.Didyoutestdrivethevehicleyoubought(oronelikeit)fromthesellingdealer?您是否在經(jīng)銷商哪兒試開過您買的哪部車(或同類型的車)?謝謝閱讀1.Yes2.No(GOTOQ30)試過沒試過(跳至Q30)謝謝閱讀Ifyes...如試了...Howlongwasthetestdrive?Q29a1..hoursQ29a2.minutes

試開時(shí)間有多長?小時(shí)分鐘精品文檔放心下載RatingYourSellingDealer(continued)評價(jià)您的銷售商(繼續(xù))精品文檔放心下載ThefollowingsectionaskedyoutoratetheDEALERSHIPWHEREYOUPURCHASEDyournewvehicleusingascaleof1to10.Thissectioni感謝閱讀sdividedintofiveparts:下面的部分,將讓您為您購得您車的經(jīng)銷商評分,評分范圍是1到10分.這部分被分為五部分.精品文檔放心下載1.Dealershipfacility經(jīng)銷商設(shè)施(地點(diǎn),外觀等)3.WorkingwithyourSalesperson銷售人員(選車,議價(jià)等)5.Deliveryprocess交貨過程2.Yourdeal交易條件4.Paperwork/Purchase/FinanceProcess財(cái)務(wù)過程Usingtheabovescaleof1to10where1isUNACCEPTABLE,10isOUTSTANDING,5isAVERAGE,pleaseratethefollowing:用上面的1到10的評分標(biāo)準(zhǔn),1是無法接受,10是非常好,5是一般,給下面的選項(xiàng)打分:謝謝閱讀Q30.DEALERSHIPFACILITY經(jīng)銷商設(shè)施謝謝閱讀R1.Convenienceoflocation位置便利/10R2.Selectionofvehicles(carriedwideselectionofcolors,options,etc.)感謝閱讀汽車可選擇的范圍(包括:多種可選擇的顏色,車子種類等.)/10精品文檔放心下載R3.Hoursofoperation(evening,weekends,etc.)精品文檔放心下載營業(yè)時(shí)間(晚上,周末,等)/10R4.Appearanceandcleanlinessoffacility精品文檔放心下載整個(gè)經(jīng)銷處的外觀和整潔情況/10R5.Neighborhood(safe,clean,etc.)精品文檔放心下載周圍的環(huán)境(安全,整潔,等)/10R6.Comfortoftheareaorofficewhereyouandyoursalespersoncompletedthesalestransaction精品文檔放心下載您和業(yè)務(wù)人員完成交易的場所或辦公室里,那兒的舒適程度/10感謝閱讀R7.Easeoflookingatvehicles(vehicleparkedforeasyaccess,wellorganized,etc.)謝謝閱讀看車的方便與否(汽車停放有序,取車方便等)/10R8.Availabilityofproductinformation感謝閱讀產(chǎn)品信息的提供/10R9.Pressure-freeenvironment感謝閱讀輕松的氛圍/10R10.Layoutinvitingandfriendly感謝閱讀展示間的環(huán)境怡人/10R11.Overallratingofthedealershipfacility感謝閱讀對整個(gè)經(jīng)銷設(shè)施的總體評價(jià)/10Q31.YOURDEAL交易條件R1.Pricepaidrelativetoexpectations謝謝閱讀最終付出的價(jià)格同您的期望相比較/10R2.Degreetowhichyouhadinfluenceonthecontractterms精品文檔放心下載您對合同條款的影響程度/10R3.Overallratingoffairnessofdeal精品文檔放心下載請給整個(gè)交易條件的公平性打分/10RatingYourSellingDealer(continued)評價(jià)您的銷售商(繼續(xù))感謝閱讀AVERAGEUsingtheabovescaleof1to10where1isUNACCEPTABLE,10isAVERAGE,pleaseratethefollowing:精品文檔放心下載一般用上面的1到10的評分標(biāo)準(zhǔn),1是無法接受,10是非常好,5是一般,給下面的選項(xiàng)打分:謝謝閱讀Q32.WORKINGWITHYOUPE業(yè)的相01020304050607080910UNACCEPTABLE無法接受R1.Salesperson’sknowledgeaboutvehiclesOUTSTANDING非常好銷售人員的汽車知識/10R2.Salesperson’sexplanationoffeatures,advantages,andbenefitsofvehicle感謝閱讀銷售人員對車的特性,優(yōu)點(diǎn),以及好處的解釋/10R3.Salesperson’sappearance(clothes,grooming,etc.)謝謝閱讀銷售人員的儀表(衣著,打扮,等)/10R4.Salesperson’sattentionfocusedonyou(notothercustomers)謝謝閱讀銷售人員專心接待您(而不是其它顧客)/10R5.Concernyoupurchasedthebestvehicleforyourneeds感謝閱讀考慮到最適合您需要的車子/10R6.Courtesyandfriendlinessofsalesperson感謝閱讀銷售人員禮貌親切/10R7.Honestyofsalesperson銷售人員的誠實(shí)態(tài)度/10R8.Fulfilledallpromises/commitmentsmadeduringthesale精品文檔放心下載兌現(xiàn)所有在銷售過程中的承諾和義務(wù)/10R9.Madethenegotiationprocessclearandunderstandable感謝閱讀使購車定價(jià)過程清楚明了/10R10.Concernforyourbudget為您的預(yù)算著想/10R11.Abilitytoprovidecompleteanswerstoyourquestions精品文檔放心下載有能力對您提出的問題作全面的回答/10R12.Allowedsufficienttimeforyoutomakeadecision精品文檔放心下載給您足夠的時(shí)間作決定/10R13.Provideahassle-freesalesexperience謝謝閱讀給您了一次沒有爭執(zhí)的購車經(jīng)歷/10R14.Howquicklyyouwereabletoselectyourvehicle精品文檔放心下載您挑選汽車有多快/10R15.Howquicklyyounegotiated/setyourprice謝謝閱讀您協(xié)商/確定價(jià)格有多快/10R16.Amountofpressureduringpurchaseprocess精品文檔放心下載在整個(gè)購買過程中,您的壓力有多大/10R17.Overallratingofworkingwithyoursalesperson感謝閱讀對您與業(yè)務(wù)員相處的整體感受打分/10RatingYourSellingDealer(continued)評價(jià)您的銷售商(繼續(xù))精品文檔放心下載Usingtheabovescaleof1to10where1isUNACCEPTABLE,10isOUTSTANDING,5isAVERAGE,pleaseratethefollowing:用上面的1到10的評分標(biāo)準(zhǔn),1是無法接受,10是非常好,5是一般,給下面的選項(xiàng)打分:謝謝閱讀Q33.PAPERWORK/PURCHASE/FINANCEPROCESS書面文件/購買/付款過程精品文檔放心下載R1.Clearlyexplainedalldocuments謝謝閱讀詳細(xì)解說所有文件/10R2.Honestyofthepersonwhohandledyourpaperwork/purchase/financeprocess謝謝閱讀處理您書面文件/購買/付款過程的人的誠實(shí)度/10R3.Easeofcompletingloan/finance/lease/purchaseapplication謝謝閱讀完成貸款/付款/租賃/購買申請的順利程度/10R4.Providedahassle-freepaperwork/purchase/financeprocess精品文檔放心下載提供了一個(gè)沒有爭執(zhí)簽訂文件/協(xié)議/購買/付款過程/10感謝閱讀R5.Abilitytoprovidecompleteanswerstoyourpaperwork/purchase/financerelatedquestion謝謝閱讀全面回答與書面文件/購買/付款過程相關(guān)問題的能力/10感謝閱讀R6.Courtesyandfriendlinessofthepersonwhohandledyourpaperwork/purchase/financeprocess感謝閱讀處理您這份書面文件/購買/付款過程的人的禮貌和友好程度/10精品文檔放心下載R7.Knowledgeofloan/finance/lease/purchase/paymentoptions感謝閱讀具有貸款/付款/租賃/購買/付款方式的知識/10R8.Howquicklyyoucompletedthefinalpaperworkprocess(includinganytimeyouwaitedtobeginthe謝謝閱讀paperworkprocess)完成最終書面文件的速度(包括期間的等候時(shí)間)/10感謝閱讀R9.Overallratingofhowyourdealerhandledthepaperwork/purchase/financeprocess精品文檔放心下載對經(jīng)銷商整個(gè)書面文件/購買/付款過程的評價(jià)/10Q34.DELIVERYPROCESS交貨過程R1.Abilitytodelivervehicleatpromisedtime有能力在承諾的時(shí)間送貨/10精品文檔放心下載R2.Lengthoftimeneededtodeliveryourvehicle送貨所需時(shí)間/10感謝閱讀R3.Overallratingofdeliverytiming送貨時(shí)間的總體評價(jià)/10精品文檔放心下載R4.Abilitytoansweryourquestionsduringthedeliveryprocess在送貨過程中答復(fù)您提出疑問的能力/10謝謝閱讀R5.Courtesyandfriendlinessduringdelivery送貨中的禮貌和友好態(tài)度/10謝謝閱讀R6.Attentionfocusedonyou(notothercustomers)duringdelivery送貨中對您(而不是其他顧客)的關(guān)注程感謝閱讀/10度R7.Conditionofyourvehicle(freefromdings,scratches,etc.)交車時(shí)的車況(無臟污,劃痕,等)/10感謝閱讀R8.Cleanlinessofyourvehicle(washed,freefromstains,etc.)車的整潔程度(洗過,無污點(diǎn),等)/10謝謝閱讀R9.Howcompletelyyourowner’smanualwasexplainedtoyou向您完整解釋用戶手冊的程度/10感謝閱讀R10.Howcompletelyyourvehicle’sfeatureswereexplainedtoyou如何向您完整解釋車的特性/10謝謝閱讀R11.Howcompletelyyourvehicle’sservicerequirementwasexplained如何向您完整解釋車的服務(wù)要求/10精品文檔放心下載R12.Howcompletelyyourvehicle’swarrantywasexplained如何向您完整解釋車的保修期/10感謝閱讀R13.Lengthoftimerequiredtocompletedeliveryprocess(goingoverfeatures,owner’smanual,etc.)感謝閱讀整個(gè)送貨所需時(shí)間(包括檢查車的性能,用戶手冊,等)/10謝謝閱讀R14.Overallratingofhowyourdealerdeliveredyourvehicletoyou對經(jīng)銷商整個(gè)送貨過程的總體評價(jià)/10精品文檔放心下載RatingYourSellingDealer(continued)評價(jià)您的銷售商(繼續(xù))精品文檔放心下載Q35.UponDELIVERYofyournewvehicle,whichoftheactivitieslistedbelowtookplace?在您新車的交車過程中,下列那些情況是曾經(jīng)發(fā)生的?感謝閱讀(MARKONEANSWERFOREACHACTIVITYLISTED)(針對每一項(xiàng)選出一個(gè)答案)謝謝閱讀Yes是No不是R1.Wasyourvehicledeliveredatthepromisedtime?12精品文檔放心下載準(zhǔn)時(shí)交車?R2.Wasyourvehicledeliveredwithallfeaturespromisedatthetimeofsale?12精品文檔放心下載交車時(shí),是否具有所有購買是承諾的特點(diǎn)?R3.Wastheexteriorofyournewvehiclecleanandundamaged?12謝謝閱讀車子外觀是干凈而無損的嗎?R4.Wastheinteriorofyournewvehiclecleanandundamaged?12感謝閱讀車子內(nèi)部是干凈而無損的嗎?R5.Wastheowner’smanualexplainedtoyou?12感謝閱讀有沒有向您解說用戶手冊?R6.Werethetermsofthewarrantyexplainedtoyou?12精品文檔放心下載有沒有向您解釋保修方案?R7.Werealltheoperatingcontrolsofyourvehicleexplainedtoyou?12精品文檔放心下載有沒有向您解說所有的操縱方式?R8.Wasthevehiclemaintenancescheduleexplainedtoyou?12感謝閱讀有沒有向您解說汽車保養(yǎng)維修時(shí)間表?R9.Wereyouintroducedtosomeoneintheservicedepartment?12謝謝閱讀有沒有向您介紹一位維修中心的服務(wù)代表?R10.Didthesalespersonspendenoughtimewithyouatthetimeofdelivery?12精品文檔放心下載交車時(shí),銷售人員與您花的時(shí)間是否足夠長?R11.Wereallyourquestionsansweredatthetimeofdelivery?12精品文檔放心下載交車時(shí),您所有的疑問都得到解答了嗎?R12.Wereyoucontactedafterdeliverytoensureeverythingwassatisfactory?12感謝閱讀交車后,是否有人和您聯(lián)系,確保您很滿意?R13.Wereyoupersonallythankedforyourvehiclepurchase/lease?12感謝閱讀是否有人感謝您購買/租賃該車?R14.Wasthenewvehicleprovidedwithatleast1/4tankoffuel?12精品文檔放心下載交車時(shí),汽油箱內(nèi)是否有至少1/4的燃料?Q36.Whoatthedealershipdeliveredyourvehicletoyou?是誰將車交給您的?感謝閱讀1.Mysalesperson2.Anotheremployee感謝閱讀我這部車的銷售員其他的員工Q37.Fromthemomentyoucompletedsigningthecontractforyourvehicle,howlongdidittakethedealershiptodeliverthevehic感謝閱讀le?從您簽下購買車合同時(shí)算起,經(jīng)銷商花了多久才把車交到您手中?感謝閱讀Days天Q38.Wasthisdeliverytime...謝謝閱讀這樣的交車時(shí)間是否...1.Betterthanexpected2.Aboutasexpected3.Worsethanexpected比預(yù)計(jì)的短差不多是預(yù)計(jì)時(shí)間比預(yù)計(jì)時(shí)間長精品文檔放心下載Q39.Whichofthefollowingstatementsdescribeyourpreviousexperience(ifany)withthedealershipwhere感謝閱讀youpurchasedyournewvehicle?(MARKONLYONEANSWER)下列種哪一項(xiàng)可恰當(dāng)?shù)拿枋瞿c購得新車的經(jīng)銷商以前的經(jīng)驗(yàn)(若有的話)?(只選一項(xiàng))謝謝閱讀1.Acquiredlastvehiclefromdealership上一部車也是在這家經(jīng)銷商處購得4.Haveshoppedatbutnotacquiredfromdealership曾經(jīng)參觀過,但沒有購買車2.Acquiredotherthanlastvehiclefromdealership以前曾在這家買過車,但不是上一部車3.Haveuesdthedealership’sservicedepartment曾在這家經(jīng)銷商處接受過維修或保養(yǎng)服務(wù)5.Noperviousexperiencewiththedealership從來沒有和該經(jīng)銷商打過交道RatingYourSellingDealer(continued)評價(jià)您的銷售商(繼續(xù))精品文檔放心下載Q40.WhydidyouchoosetoPURCHASEfromTHISdealer,insteadofotherdealerssellingyoursamemake?(MARKALLTHATAPPLY)為何您要選這一家經(jīng)銷商,而不是其它相同廠家的經(jīng)銷商?(復(fù)選)精品文檔放心下載R1.Offeredmethebestdeal/lowestpricecomparedtootherdealers與其他經(jīng)銷商相比提供給我最好的交易條件/最低的價(jià)格R7.Favorablefinance/leaseterms理想的貸款/租賃方案R2.WantedtopurchasefromthedealerIwoulduseforservice想從利于接受服務(wù)的角度選經(jīng)銷商R8.Dealer’sreputation經(jīng)銷商的信譽(yù)R3.Dealerwasabletogetmefinanced經(jīng)銷商能幫我貸到款R9.Priorexperiencewithdealership先前與此經(jīng)銷商往來的經(jīng)驗(yàn)R4.Dealertalked/pressuredmeintobuying經(jīng)銷商說服/迫使我買的R10.ClosestdealerwithbrandIwanted有我想要的品牌且離我最近R5.DealerhadtheexactvehicleIwanted此經(jīng)銷商確實(shí)有我想要的車R11.Immediatedelivery當(dāng)場可取車R6.Hassle-freenegotiation/mademefeelcomfortable沒有爭議的議價(jià)經(jīng)驗(yàn)/使我感到輕松R12.Noparticularreason-alldealersarebasicallythesame沒特別原因所有經(jīng)銷商都一樣R13.Other,pleasespecify(Q40R13v)感謝閱讀其它(請注明Q40R13v):_____________________精品文檔放心下載Q41.Fromthechoicesabove,whichreasonmostinfluencedyoutoPURCHASEfromthisdealer:上面的選項(xiàng)中,哪一個(gè)是影響您從此經(jīng)銷商處買車的最主要因素:謝謝閱讀RAVERAGEQ42.Takingeverythingintoconsideration,howwouldyoLEXPERIENCEbuyingyourvehiclefromthisdealershi精品文檔放心下載一般p?考慮所有因素,對您01經(jīng)銷02新03體04評價(jià)050607080910UNACCEPTABLE/1無法接受0OUTSTANDING非常好Q43.Howdidyouroverallexperiencewiththisdealershipcomparetoyourexpectation?與您的預(yù)期相比,您從此經(jīng)銷商處購車的經(jīng)驗(yàn)如何?精品文檔放心下載1.Betterthanexpected2.Aboutasexpected3.Worsethanexpected比預(yù)期的好和預(yù)期的差不多比預(yù)期的差感謝閱讀Q44.DefiniteProbablyProbablyDefinitely感謝閱讀lywould一定會would可能wouldnot可能不會wouldnot一定不會R1.Wouldyourecommendyourpurchasedealertoafriendorrelative?1234謝謝閱讀您會給您朋友或親戚推薦此經(jīng)銷商嗎?R2.Wouldyouconsideracquiringanothervehiclefromyourpurchasedealer?1234感謝閱讀您會考慮從此經(jīng)銷商處購買另一輛車嗎?R3.Wouldyouserviceyourvehicleatyourpurchasedealer?1234感謝閱讀您會在您購車的經(jīng)銷商處維修或保養(yǎng)車子嗎?HowYouPaidForYourNEWVehicle您如何支付您的新車精品文檔放心下載Q45.Whatwasthetotalpriceyoupaidforyourvehicleincludingtax(excludingtrade-in)?加上稅款后,您為您的新車付的總款項(xiàng)是多少(不包括車的折價(jià))精品文檔放心下載RMB人民幣，,000.00Q46.Didyoupaytheoriginalsticker(MSRP)price?1.Yes2.No您買的是不是原價(jià)(廠商建議售價(jià))?是不是精品文檔放心下載HowYouPaidForYourNEWVehicle(continued)您如何支付您的新車(繼續(xù))謝謝閱讀Q47.Whichofthefollowingstatementsbestexpressesyouropinionregardingpricenegotiationforanewvehicle?下列哪一項(xiàng)最能表述您對新車協(xié)議價(jià)的意見?精品文檔放心下載1.Ienjoynegotiatingthepriceofanewvehicle我喜歡為新車議價(jià)謝謝閱讀2.Idonotenjoynegotiatingthepriceofanewvehicle,butfeelthatitisnecessarytoensurethatIgetthe感謝閱讀lowestprice.Thus,IwouldnotpurchaseatadealershipwhereIcouldnotnegotiate.謝謝閱讀我不喜歡為新車議價(jià),但重要的是要確定是以最低價(jià)買來的,因此我不會在不能議價(jià)的一家經(jīng)銷商處買車精品文檔放心下載3.Idonotenjoynegotiatingthepriceofanewvehicleandwouldconsiderpurchasingatano-negotiationdealership.我不喜歡為新車議價(jià),因此會考慮在一家定價(jià)的經(jīng)銷商處買車感謝閱讀4.Idreadtheprocessofnegotiatingthepriceofanewvehicle.我討厭新車的議價(jià)過程.謝謝閱讀Q48.HowdoestheamountofmoneyyoupaidforyourvehiclecomparetohowmuchyouexpectedtopaywhenyouFIRSTbegan感謝閱讀shoppingforavehicle?與您最先開始購車時(shí)的預(yù)算相比，您為新車多付出或少付出多少錢？感謝閱讀1Morethanyouexpected比預(yù)期的多Q48a.Howmuchmoreorless多或少多少錢感謝閱讀.2Lessthanyouexpected比預(yù)期的少RMB人民幣,謝謝閱讀.3

.Exactlythesameasyouexpected與預(yù)期的一樣謝謝閱讀多Q49.Howdidyouacquireyournewvehicle,excludinganydepositortrade-in?(MARKONLYONE)您是怎樣獲得這輛新車的,不包括有存款付費(fèi)或舊車折價(jià)?(只選一個(gè))感謝閱讀1.Loan貸款2.Lease租賃3.Paidcashforentireamount(GotoQ50)全部付現(xiàn)金(跳至Q50)4.Companypaid(GotoQ50)公司付錢(跳至Q50)a.Didyouconsideralease?您考慮過租賃嗎?b.Didconsideraloan?您考慮過貸款嗎?1.Yes有2.No沒有1.Yes有2.No沒有精品文檔放心下載Q49c.Whatisthetermofyourloanorlease?Months月謝謝閱讀您的貸款或租賃期限是多少?Q49d.Whatistheinterestrate?(donotanswerifyouleasedyourvehicle)，%精品文檔放心下載利息是多少?(如是租賃的車就不用回答)Q49e.Amountofdownpayment(amountdueatsigningifleased)RMB人民幣,000.00感謝閱讀首付的數(shù)目?(若是租賃,數(shù)目決定于合約規(guī)定)Q49f.AmountofyourmonthlypaymentRMB人民幣,000.00謝謝閱讀您每月付的數(shù)目OtherDealerExperience其他經(jīng)銷商處的經(jīng)歷謝謝閱讀Q50.Otherthanatthedealershipfromwhichyouhavepurchasedyournewcar,didyouseriouslyshopatanotherdealership?除您買新車的經(jīng)銷商外,您曾慎重的在其它經(jīng)銷商處買過車嗎?感謝閱讀1.Yes2.No（GotoQ51)有過沒有過(跳至Q51〕Q50a.Whatmakeofvehiclewereyouconsidering?哪個(gè)汽車廠牌是您考慮過的?精品文檔放心下載Q50b.Whichactivitiesdidyouperformatthisdealer?(MARKALLTHATAPPLY)您在此經(jīng)銷商處作過什么?(復(fù)選)感謝閱讀1.Spoketoasalesperson與銷售員談過話3.Gatheredinformation收集信息5.Triedtonegotiateadeal試圖對一輛車議價(jià)2.Lookedatvehicles看了看車4.Testdroveavehicle試開一輛車6.Filledoutacreditapplication填寫信用卡申請OtherDealerExperience(continued)其他經(jīng)銷商處的經(jīng)歷(繼續(xù))精品文檔放心下載Q50c.Whydidn’tyoupurchaseyourvehiclefromthisdealer?(MARKALLTHATAPPLY)為什么您沒有在此經(jīng)銷商處購車?(復(fù)選)謝謝閱讀R1.DealerdidnothavetheexactvehicleIwanted沒有我確實(shí)想要的車R7.Dissatisfiedwithdealer’sservice對他們的服務(wù)不滿R2.Preferredanothermake/mode更喜歡另一家廠商/車型R8.Inconvenientlocation地點(diǎn)不方便R3.Vehicledidnotmeetmyneeds車子不符合我的需要R9.Dealerdidnotofferenoughformytrade-in沒有以舊車折價(jià)購買新車的業(yè)務(wù)R4.Ijustwasn'treadytobuywhenIwasatthisdealer只是當(dāng)時(shí)并沒有準(zhǔn)備好要買R10.Dealer’spricewastoohigh價(jià)格太高R5.Dealerappliedtoomuchpressuretobuy給予太大的壓力R11.Loan/leasetermnotsatisfying對貸款/租賃方案不滿R6.Didn’tlikesalesperson’sapproach不喜歡銷售員的銷售方式R12.Other其它Q50d.Amongthechoicesabove,whichoneMOSTinfluencedyouNOTTOPURCHASEfromthisdealer?(e.g.,R9,R11)謝謝閱讀上面的選項(xiàng)中,哪一項(xiàng)是影響您不在那兒買車的最主要因素?(例如R9,R11)R精品文檔放心下載Q50e.Overall,pleaserateyourexperienceatthisdealershipusingthescaleof1to10youusedbefore:where1isUnacceptable,謝謝閱讀10isOutstanding,and5isAverage.精品文檔放心下載請根據(jù)您在該家經(jīng)銷商的總體經(jīng)驗(yàn)打分.10分制.1分表示無法接受,10分表示非

常好,5分表示一般.精品文檔放心下載/10ThingsGoneWrong故障情況Q51.Doesyourvehiclehaveanyofthesefeaturesandifso,weretheyfactory/dealerinstalledoraftermarket?您的車有沒有以下設(shè)備?如果有的話,是買來就有的功能,還是您自己以后裝的?感謝閱讀A.Doesyourvehiclehaveit?您的車有嗎?B.Howwasitfitted?如何安裝的?No否Yes是Factory/dealer工廠/經(jīng)銷商Aftermarket買后自己裝Notsure不清楚R1.Cassetteplayer盒式錄音機(jī)21123

R2.CDplayerCD音響21123

R3.Remotekeylessentrysystem遙控車門控制系統(tǒng)21123

R4.Security/Alarmsystem安全/警報(bào)系統(tǒng)21123

R5.AirConditioning空調(diào)21123精品文檔放心下載ThingsGoneWrong(continued)故障情況(繼續(xù))謝謝閱讀Youhavedrivenyourvehicleforatleast3monthsnow-感謝閱讀longenoughthatsomethingmayhavegonewrong.Pleasetelluswhatproblemsyouhaveexperienced.您的車目前開了至少有3個(gè)月了。車子或許出現(xiàn)過什么毛病。請告訴我都是什么樣的毛病。感謝閱讀*Ifyouhavenotexperiencedaproblemwithaparticularitem,pleaseskipthatquestion對于某些項(xiàng)目,如果您沒有遇到過任何問題,可以跳過謝謝閱讀Q52.Ride,Handling&BrakingProblems駕駛及剎車狀況問題精品文檔放心下載(Firstcolumnisquestion,righthandcolumnsarepossibleanswers.)(第一欄是問題,右邊幾欄是可能的回答)謝謝閱讀Vehiclepulls(S)行駛時(shí),車身會(單選)R1.Totheleft向左偏R2.Totheright向右偏Brakespulls(S)剎車時(shí),車身會(單選)R3.Totheleft向左偏R4.Totheright向右偏Brakesarenoisy(M)剎車有噪聲(多選)R5.Squeak/squeal尖銳雜音R6.Groan低沉雜音R7.Grind與地面摩擦的雜音Brakepedal(M)剎車踏板(多選)R8.Requirestoomucheffort太費(fèi)力R9.Feelstoomushy/soft感覺太松Brakevibrate/shudder(M)剎車晃動(dòng)(多選)R10.Atlowspeeds低速剎車時(shí)R11.Athighspeeds高速剎車時(shí)R12.Inpanicstops急剎車時(shí)Rideis(S)駕車時(shí)懸掛(單選)R13.Toostiff太硬R14.Toosoft太軟Steeringsystem(M)方向盤會(多選)R15.Istoostiff/heavy太重/太硬R16.Hastoomuchplay太輕/太軟R17.Leaks漏油R18.Noises(pleasespecify)噪聲(請注明R18v):Anyotherride,handling&brakingproblems?(MARKALLTHATAPPLY)有沒有其它這些方面的問題?請標(biāo)出所有以及.(復(fù)選)精品文檔放心下載R19.Steeringwheelisnotcentered方向盤無法置中R25.Unusualsuspensionnoises懸掛有不正常的噪音R20.Steeringwheelvibratesexcessivelyatidle在靜止時(shí),方向盤會抖動(dòng)R26.TractioncontrolsystemproblemTCS牽引控制系統(tǒng)有問題R21.Steeringwheelvibrateswhendriving在行駛時(shí),方向盤會抖動(dòng)R27.Brakesdon’thaveenoughstoppingpower剎車不靈活R22.ABSlightindicatedaproblemABS(防抱死剎車系統(tǒng))指示燈會閃爍R28.Poorhandlingstability控制不穩(wěn)定R23.Parkingbrakeproblem手剎車有問題R29.Otherride/handling/brakingproblems(R29v)其它操控及剎車方面的問題(R29v)R24.Excessivetireroadnoise輪胎磨地雜音過大(Pleasespecify)請注明Q52.Features&ControlsProblems配件及操控設(shè)備問題精品文檔放心下載Circlewhereappropriate(Eithernotworkingproperlyorhardtooperate)請?jiān)诤线m的答案上劃圈(不能正常行駛或操作困難)精品文檔放心下載Notworkingproperly無法正常工作Hardtooperate操控困難Notworkingproperly無法正常工作Hardtooperate操控困難Windshieldwipers前雨刷C1C2Dome/maplight車內(nèi)燈/閱讀燈C17C18Rearwindowwiper后雨刷C3C4Remotekeylessentrysystem遙控瑣C19C20Windshieldwashers雨水刷C5C6Securitysystem防盜系統(tǒng)C21C22Turnsignals方向燈C7C8Cruisecontrolsystem定速控制C23C24Exteriorlights車外燈C9C10Tripcomputer/navigationsystem導(dǎo)航系統(tǒng)/旅游電腦C25C26Sunroof天窗C11C12Mirrors后視鏡C27C28Sidewindow車窗C13C14Cupholder(s)置杯架C29C30Doorlocks門瑣C15C16Cigarettelighter/poweroutlet點(diǎn)煙器C31C32C33Otherfeaturesandcontrolsproblem?有其它該方面的問題嗎?(C33v)(pleasespecify請注明)精品文檔放心下載ThingsGoneWrong(continued)故障情況(繼續(xù))謝謝閱讀Q52.SeatProblems座椅問題(MARKALLTHATAPPLY)(復(fù)選)FrontPassengerMiddleRow中排感謝閱讀Driver駕駛座前排乘客Vans面包車型RearSeat后座感謝閱讀Forward/backwardadjustmentproblem前后移動(dòng)時(shí)有問題S1S2XXReclineradjustmentproblem調(diào)整椅子背部傾度時(shí)有問題S3S4S5S6Poor/uncomfortablelumbarsupport腰部支撐力差S7S8S9S10Heightadjustmentdoesn’twork無法調(diào)整座椅高度S11S12XXHeadrestnotworkingproperly頭枕調(diào)整有問題S13S14S15S16Seatbeltbucklewon’t/difficulttolatch安全帶無法或很難扣上S17S18S19S20Seatbeltdoesn’tretract安全帶無法彈回S21S22S23S24Seatsqueaksorrattles座椅發(fā)出嘎嘎聲S25S26S27S28Materialsags/loose/partingseams座椅材質(zhì)不良/凹陷/車縫線脫落S29S30S31S32Seatdirty/damagedatdelivery交車時(shí)座椅骯臟/損壞S33S34S35S36Foldingrearseathardtooperate后椅折疊不易xxxS37S38.Otherseatproblems?其它有關(guān)座椅的問題?(S38v)(pleasespecify請注明)感謝閱讀Q52.Heating,CoolingandVentilation(HVAC)Problems空調(diào)系統(tǒng)問題精品文檔放心下載(MARKALLTHATAPPLY)(復(fù)選)NotworkingOtherproblems感謝閱讀properlyNoisy其他問題功能無法正常運(yùn)作有噪音Airconditioner…AC冷氣H1H2H3Doesnotgetcoldenough不夠冷……謝謝閱讀Heater..暖氣H4XH5Doesnotgethotenough不夠熱……精品文檔放心下載Fan/blower通風(fēng)扇H6H7XAnyotherheating,coolingandventilationproblems?(MARKALLTHATAPPLY)還有其它有關(guān)方面的問題嗎?(復(fù)選)精品文檔放心下載H8.Frontdefrosterproblem擋風(fēng)玻璃除霧有問題H12.Cannotmaintaindesiredtemperature無法維持所需溫度謝謝閱讀H9.Reardefrosterproblem后窗除霧有問題H13.HVACcontrolsdon’tworkproperly空調(diào)系統(tǒng)控制無法正常運(yùn)作謝謝閱讀H10.Heater/airconditionersmellsmoldy/stale冷/暖氣有異味/霉H14.HAVCcontrolshardtooperate空調(diào)系統(tǒng)控制器操作不易感謝閱讀味H11.Windowsfogupalot窗戶易起霧H15.Otherheating/cooling/ventilationproblems(H15v)

其他制熱/制冷/風(fēng)扇問題(H15v請注明:)謝謝閱讀ThingsGoneWrong(continued)故障情況(繼續(xù))感謝閱讀Q52.SoundSystemProblems聲音系統(tǒng)問題精品文檔放心下載Radiowon’tstayon/poorreception(S)Z1AMZ2FMZ3Both感謝閱讀收音機(jī)無法/很難收到(單選)AM頻道FM頻道以上兩者都會謝謝閱讀Cassette(M)Z4Drags/SkipsZ5Won’tejectZ6Eatstapes感謝閱讀錄音機(jī)(卡帶機(jī))(復(fù)選)跳帶無法退帶吃帶CDplayer(M)Z7Won’tloadCDZ8Jumps/SkipsZ9Won’teject謝謝閱讀CD唱盤(復(fù)選)無法放進(jìn)CD跳針無法取出CD精品文檔放心下載Staticorpoppingnoiseinspeakers(S)Z10RadioZ11Cassette/CDZ12Both精品文檔放心下載喇叭會有靜電或共鳴聲(單選)收聽廣播時(shí)聽錄音帶或CD時(shí)以上兩者都會精品文檔放心下載Speakers..(M)Z13Vibrate/RattleZ14Cutin/Out感謝閱讀喇叭會(復(fù)選)有不正常雜音聲音忽大忽小(MARKALLTHATAPPLY)(復(fù)選)Anyothersoundsystemproblems?還有其它音響系統(tǒng)問題嗎?謝謝閱讀Z15CDchangerdoesn’tworkproperlyCD唱盤無法正確選碟Z17Soundsystemcontrolshardtooperate音響系統(tǒng)按鍵不易操作Z16Soundsystemcontrolsdon’tworkproperly按鍵無法正常運(yùn)作Z18Othersoundsystemproblems:(Z18v)(pleasespecify)其他音響問題:(Z18v)(請注明)Q52.VehicleExteriorProblems車身外觀問題感謝閱讀(MARKALLTHATAPPLY)(復(fù)選)DriversidePassengerside與駕駛座同側(cè)非與駕駛座同側(cè)Windnoise風(fēng)切聲X1X2X3X4X5X6X7X8X9--X10感謝閱讀WaterLeak漏水X11X12X13X14X15X16X17X18X19-X20X21謝謝閱讀Moldingloose板金烤漆脫落X22X23X24X25X26X27X28X29X30--X31感謝閱讀Gaps/poorfit組裝間隙無法密合X32X33X34X35X36X37X38X39X40X41-X42精品文檔放心下載Hardtoopen/close開關(guān)不易X43X44--X45X46--X47X48-X49感謝閱讀Paintchip/scratchatdelivery精品文檔放心下載X50X51X52X53X54X55X56X57X58X59X60X61感謝閱讀交車時(shí)烤漆刮落PaintblemishatdeliveryX62X63X64X65X66X67X68X69X70X71X72X73感謝閱讀交車時(shí),車面有污點(diǎn),損傷Dents/dingsatdeliveryX74X75X76X77X78X79X80X81X82X83X84X85感謝閱讀交車時(shí)外殼凹凸不平Fog/condensationinexteriorlightle精品文檔放心下載--X86X87--X88X89X90---謝謝閱讀nses車外燈會起霧Anyotherv