英本王敏電子商務作業(yè)課件

SarahWongJanuary2nd,2013EMAILETIQUETTEoverviewAGENDAA.EmailBasicsB.EmailManagementC.EmailWritingI.EMAILCOMPONENTSII.BEFORESENDINGOUTIII.KNOWYOURAUDIENCEA.I.1.SUBJECTSubjectLinesareHeadlinesSubject:MeetingHiJim,Ijustwantedtoremindyouaboutthemeetingwehaveschedulednextweek.Doletmeknowifyouhaveanyquestions!Bestwishes,Mark Whyisthisabadheadline?A.I.1SUBJECT(CONTINUE)Anyproblemsyouspottedbelow?!specific

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A.I.2.RECIPIENTSendyouremailtotherightpersonToCcBccOrderofrecipientsinTo&CcfieldsEntertherecipientlastA.I.3.BODY-STRUCTUREA.I.3.<1>GREETINGA.I.3.<2>&<4>OPENING&CLOSINGA.I.3.<3>BODYTEXT(CONTINUE)FormatAvoidoneparagraphAvoidlongsentencesAvoidallcapitallettersAvoidtoomanyabbreviationsUsebulletpoints,numberedlistswhenappropriateHighlightkeywords(boldoritalic)foremphasisBeawareofdate,timeandnumberformatfordifferentcountriesReadabilityA.I.3.<3>BODYTEXT(CONTINUE)FontONEFont(e.g.Arial),NOFancyFontsONESize(e.g.10),NEITHERtoosmallNORtoolargeONEcolor(e.g.black),NObackgroundClearA.I.3.<5>SIGN-OFFA.I.4.SIGNATUREJingTaoSeniorSoftwareEngineerInsigmaHengtianSoftwareLtd.|Tel:+86-57189980000|Cell:+86-|Fax:+86-57189989999Email:BuildingJ1,InsigmaSoftwarePark,1Xiyuan8Road,WestLakeDistrictA.I.4.SIGNATURE(CONTINUE)ConfidentialityNotice:Thise-mailandanyattachmentsareintendedforthesoleuseoftheindividualorentitytowhichitisaddressedandmaycontaininformationwhichisprivileged,confidentialandprohibitedfromdisclosureorunauthorizeduseunderapplicablelaw.

Ifyouarenottheintendedrecipientofthisemail,youareherebynotifiedthatanyuse,dissemination,distribution,orcopyingofthisemailortheinformationcontainedinthisemailisstrictlyprohibitedbythesender.Ifyouhavereceivedthistransmissioninerror,pleasenotifythesenderbyreturnemailanddeleteallcopiesfromyoursystem.Thankyouforyourcooperation.A.I.4.SIGNATURE(CONTINUE)Tools->Options->MailFormat->SignaturesA.I.5.ATTACHMENTBecarefulaboutwhatyouattach…AvoiditifpossibleIfyouhavetouseitAsfewaspossibleAssmallaspossibleWHY?A.II.BEFORESENDINGOUTALWAYScheckyourspellingsUseOutlookautospellingcheck.Don'tmisspellrecipient'sname,NEVER,EVER!ALWAYSreadcarefullySetmessagepriorityFlagmessagetofollowup“Shouldhavepaidcloserattentiontomye-mail.”A.III.KNOWYOURAUDIENCEThinkhowpeoplewillfeelafterreadingyouremail.Happy

Confused Annoyed WasteoftimeDon’tsendamessagewhenyouareangry.YOU’VEGOTMAILSwitchoffyourmessagealertWhen?B.I.EMAILPROCESSINGFLOWCHARTYou’vegotmailYou’rebusywithanimportanttaskYoucantakeamomentCarryonScanmessagesSaveDeleteForwardReplylaterB.II.RESPONDINGTwoWaystoRespondMaintainthe“thread”CreateanewmessageThreeOptionstoRespondReplyReplytoAllForwardThinkbeforeyoureplytoall: Doeseveryoneneedtoknowit?Thinkbeforeyouforward: Doyouhavethesender’spermission?B.III.AUTO-REPLYMESSAGESActivateoutofofficemessagewhenyouareaway.E.g.Thanksforyourmessage.I'mawayfromtheofficeonashortvacationfrom24to28July.Forurgentmatters,pleasecontactJingat.OtherwiseIwillrespondtoyouwhenIreturntotheofficeon29July.

Manythanks,Shirley

B.IV.OUT-OF-OFFICEMESSAGESETUPTools->OutofOfficeAssistantB.V.ORGANIZINGMAILFoldersandSub-foldersRulesandAlertsB.V.ORGANIZINGMAIL-DEMOStartdoingitnow. You’llseethedifference!AGENDAA.EmailBasicsB.EmailManagementC.EmailWritingC.I.GREETINGMESSAGE

Howareyou?Howistheprojectgoingon?Hopeyouhaveagoodtripback.C.II.INITIATEAMEETINGLet'smakeameetingnextMondayat5:30pm.We'dliketohavethemeetingonThuOct30.Sametime.IwouldliketoholdameetingintheafternoonaboutourdevelopmentplanningfortheprojectA.IwanttotalktoyouoverthephoneregardingissuesaboutreportdevelopmentfortheXXproject.Isuggestwehaveacalltonightat9:30pmwithyouandBrown.Pleaseletmeknowifthetimeisokay.C.III.POINTLISTINGThecurrentstatusisasfollowing:1…….2…….Someknownissuesinthisrelease:1…….2…….Someitemsneedyourattention:1…….2…….Herearesomequestionsforyourteam:1…….2…….Todaywewouldliketofinishfollowingtasks:1…….2…….OurteamherereviewedthenewestSCMpolicyandhasfollowingconcerns:1…….2…….C.IV.PROPOSALForthenextstepofplatformimplementation,Iamproposing…Isuggestwehaveaweeklyprojectmeetingoverthephonecallinthenearfuture.XYZteamsuggestsadoptingoptionAtosolveoutstandingissues.C.V.SEEKFORINFORMATIONWhatdoyouthinkaboutthis?Whatisyouropinionontheschedule?Anyproblem,pleasedon‘thesitatetocontactme.Pleaseletmeknowifyouhaveanyquestions.Yourcommentsandsuggestionsarewelcomed.Lookforwardtoyourfeedbacksandsuggestions.C.VI.GIVEFEEDBACKPleaseseecommentsbelow.Myanswersareinbluebelow.Iaddedsomecommentstothedocumentforyourreference.C.VII.ATTACHMENTIenclosedtheevaluationreportforyourreference.Attachedpleasefindtoday'smeetingnotes.Attachedisthedesigndocument,pleasereviewit.Forotherissues,pleaseseeattachedreleasenotes.C.VIII.THA