商業(yè)英語郵件格式培訓資料市公開課獲獎課件

ENGLISHWRITINGFORMATDec.1,ByStella第1頁第1頁FigureNameCapitalandSmallLetterParallelStructureBusinessEmailFormat第2頁第2頁Figure:WordorNumeral第3頁第3頁Figure:WordSingle-Digit(one-ten)e.g.morethan5people

morethanfivepeopleBeginningofaSentencee.g.14employeesareinthedepartment.Fourteenemployeesareinthedepartment.Notice:假如數(shù)值很大，應避免用數(shù)字起頭。e.g.Fourthousandtwenty-sevencustomerscamethroughthedoorsonopeningday.Onopeningday,4,027customerscamethroughthedoors.

第4頁第4頁Figure:NumeralBigFigure:numeralwithcommae.g.1,00013,533426,385Million/Billione.g.morethan$7millioneconomygrowthof14billion

第5頁第5頁Coherence（一致性）Coherence（一致性）：即一句話中數(shù)字表示方式要一致e.g.Thereportshowedthat14storesreportedseven

incidentsofdelay,whiletheremainingsix

storesreportedanaverageof20incidents.×Thereportshowedthat14storesreported7incidentsofdelay,whiletheremaining6storesreportedanaverageof20incidents第6頁第6頁FigureWord文字Numeral阿拉伯數(shù)字個位數(shù)句子開頭十以上數(shù)字,每三位數(shù)字用逗號隔開單位是百萬以上(million/billion)一致性原則第7頁第7頁Name-外國人姓名外國人名字普通是名在前，姓氏在后。e.g.GeorgeWalkerBush/GeorgeW.Bush當把個人姓置于名之前時，中間要用逗號分隔.

e.g.Bush,GeorgeW.**先生/夫人/女士：Mr./Mrs./Ms.

WhiteMessrs/Mmes頭銜:Professor-Pro.專家Doctor-Doc.博士President總裁Manager經(jīng)理LineManager部門經(jīng)理第8頁第8頁DengXiaoPingDengXiaoPing

中國人姓名-漢語拼音姓名順序保留漢語習慣，姓在前，名在后姓和名作為兩個組合分開書寫，名部分不要再分開注意專有名詞首字母大寫規(guī)則，也能夠所有大寫，但不宜所有小寫

e.g.DengXiaopingDENGXIAOPING第9頁第9頁中國人姓名-英文名起一個英文名，再與漢語拼音姓組合

e.g.CharlesZhangJulietWu第10頁第10頁CapitalandSmallLetter第11頁第11頁CapitalLettersinTitleCapitalizethefirstandthelastworde.g.TheTexttoLookForCapitalizeallnouns,pronouns,adjectives,verbs,adverbs,andsubordinateconjunction(including“its/this/that/am/is/are/be/after…”)e.g.Enclosedtruckanalysiswithorder&carton

EnclosedTruckAnalysiswithOrder&CartonCapitalizethesecondwordincompoundwordse.g.

Cross-Reference,Pre-MicrosoftSoftware,Read/WriteAccess,Run-Time

Donotcapitalizethesecondwordifitisanotherpartofspeechoraparticiplemodifyingthefirstword

(How-to,Take-off)第12頁第12頁CapitalLettersinTitleLowercaseallarticles(a,an,the)Lowercaseallcoordinateconjunction("and","or","nor","for","but"),Lowercaseprepositions.

Exceptfor:1.Wordswithmorethanfiveletters,suchas“between"2.Prepositionsthatarepartofaverbalphrase,suchas"BackingUpYourDisk”.第13頁第13頁ParallelStructure平行結構用相近格式作陳說一個辦法提升表示清楚度及力度使用平行的詞類第14頁第14頁ParallelStructure1.Identifythelist2.Listinginsequence3.Writeoutthelist4.Makingthepresentation1.Identifythelist2.Listinsequence3.Writeoutthelist4.Makethepresentation平行動詞第15頁第15頁ParallelStructure1.Followingup2.Communicate3.Makingchanges1.Followingup2.Communicating3.Makingchanges平行動名詞第16頁第16頁ParallelStructure1.Communicating2.Ofimprovingmethods3.Executivelevel1.Incommunication2.Ofimprovingmethods3.Atexecutivelevel平行介詞短語第17頁第17頁3．PODontimereturn

3.1PODontimereturnsummary（baseon091110trackingreport）

3.2PODReturnDelaybyCarrier

3.3PercentageoftotalPODsbyCarrier

3.4PODreturnon-timeratebyCarrier

4．Customercomplains

5.Abnormaldeliverytracking

6.TTLShippableUnitanalysisbyBU

3．PODOn-TimeReturn

3.1PODon-timereturnsummary（baseon091110trackingreport）

3.2PODreturndelaybycarrier

3.3PercentageoftotalPODsbycarrier

3.4PODreturnon-timeratebycarrier

4．CustomerComplains

5.AbnormalDeliveryTracking

6.TTLShippableUnitAnalysisbyBU

格式平行第18頁第18頁BusinessEmailFormatLearnmoreatRecommendedbySophy第19頁第19頁6.較常使用有DearSirs,DearMadam,DearMr.XX,。稱呼后面標點，普通使用逗號。7.正文齊頭式，每行均從左邊頂格寫，段落之間隔一行。8.結束語寫在結尾語下隔一至兩行，后加逗號。名字后不加任何標點符號。如：BestRegards,LilyWu10.齊頭式結束語和署名應當靠左邊空白排列。5.以簡短詞組總括信主題。第20頁第20頁Well-Structured1.INTRODUCTION(BackgroundandBasics)2.DETAILS(FactsandFigures)3.RESPONSEorACTION(Conclusion)4.CLOSE(Asimpleone-liner)第21頁第21頁TipsforEmail:NetiquetteNeverleavearesponsetoolong.簡練E-mail

addressesmustbecorrect.準確Takeoffthecapslock.DON‘TSHOUT!規(guī)范InformalityisOKine-mails.自然Questionyoursubjectheading.主題Use

shortsentencesand