洲際員工個(gè)人發(fā)展計(jì)劃指南

PersonalDevelopmentPlanning

個(gè)人發(fā)展計(jì)劃

Youwillhavetheopportunitytodevelopforyourcurrentandfutureroles.你將得到針對當(dāng)前和未來職責(zé)發(fā)展機(jī)會(huì)RoomtoGrow

－成長空間Feb.洲際員工個(gè)人發(fā)展計(jì)劃指南1/35Agenda

日程Reviewfeedbackfromourpeople回顧來自員工反饋提議PDPProcessPDP流程Manager’sResponsibilities上司責(zé)任Employee’sResponsibilities員工責(zé)任DevelopmentPlanningGuidelinesandExamples發(fā)展計(jì)劃指導(dǎo)及實(shí)例Whatthenext?下一步?洲際員工個(gè)人發(fā)展計(jì)劃指南2/35Fromanemployeepointofview,whatarethebiggestchallengesinpreparingtheirPDP?

員工在準(zhǔn)備其PDP時(shí)面臨最大挑戰(zhàn)MyknowledgeandabilitytocompletethePDPform完成PDP表格所需知識和能力Findrightdevelopmentactivitiesformyimprovement尋找針對改進(jìn)恰當(dāng)發(fā)展行動(dòng)MyManager’sgenuineinterestinpeople’sdevelopment上司對員工發(fā)展切實(shí)關(guān)注Lackofopportunitytogrowinmyproperty酒店內(nèi)發(fā)展機(jī)會(huì)欠缺洲際員工個(gè)人發(fā)展計(jì)劃指南3/35Fromamanagerpointofview,whatarethebiggestchallengesinhelpingourpeopletopreparetheirPDP?

上司在幫助員工準(zhǔn)備PDP時(shí)面臨最大挑戰(zhàn)Costoftime,money,andresourcesinpeople’sdevelopment時(shí)間、金錢和員工發(fā)展所需各類資源Manager’sknowledgeandabilitytohelpourpeopleintheprocess上司幫助員工PDP所需知識和能力Managerlackofcommitment上司對PDP缺乏認(rèn)可和投入洲際員工個(gè)人發(fā)展計(jì)劃指南4/35Whyourpeopledon’tfeelwearefocusingontheirdevelopment?

員工為何感受不到我們對其發(fā)展重視?NoPDPMeeting沒有PDP會(huì)談Lackoffollowupforindividual’sPDP對員工PDP缺乏落實(shí)Turnoverofmiddlemanagersbreakstheprocess因中層經(jīng)理流動(dòng)而造成進(jìn)程終止PDPnotlinkwithpeople’spromotioninthehotelPDP和員工升職之間缺乏關(guān)聯(lián)Peoplethoughtpromotionandsalaryincreaseismoreimportantthanpersonaldevelopment相對個(gè)人發(fā)展，員工認(rèn)為升職和加薪更主要PeoplethoughtPDPis“attendingtraining”,butalotoftime,itisnotthemosteffectiveway員工將PDP等同于“參加培訓(xùn)”，其實(shí)很多時(shí)候培訓(xùn)并非最有效路徑洲際員工個(gè)人發(fā)展計(jì)劃指南5/35Whatdoyouliketoseemostinthistraining?

在此次培訓(xùn)中，我們希望看到..?Talkaboutmoreon-the-jobactivities更多討論在崗工作活動(dòng)Waysorapproachestolearntoimprovetheirshortages/weakness.改進(jìn)員工弱項(xiàng)學(xué)習(xí)方法和路徑HavemorerealcasesandexamplesonhowPDPlinktoperformance利用更多真實(shí)案例來闡述PDP與績效之間聯(lián)絡(luò)Howtoreviewtheprogressofemployees’PDPeffectively&conveniently?怎樣方便有效地評定員工PDP進(jìn)程Emphasisontrackingandfollowingup追蹤進(jìn)展，重視落實(shí)洲際員工個(gè)人發(fā)展計(jì)劃指南6/35WhatelsetheCorporateOfficecandotohelpyourhotelimproveinthisarea?/企業(yè)還有哪些事項(xiàng)可幫助酒店提升PDP表現(xiàn)?Structuredpromotion/transferpolicycommittedbyowners標(biāo)準(zhǔn)化升職/調(diào)崗政策且獲業(yè)主認(rèn)可Aplatformforhotelstosharebestpracticeindevelopmentplanning.建立酒店間可分享相關(guān)發(fā)展計(jì)劃最正確做法溝通平臺Adevelopmentresourcesbookletforourpeopletorefertowhenpreparingtheirdevelopmentplansuchas“SuccessfulManagerHandbook”publishedbyPDI提供在準(zhǔn)備發(fā)展計(jì)劃時(shí)用作參考小冊子，如PDI出版“成功經(jīng)理手冊”Tohavemoreintegratedapproachandcommunicationontalentmanagementprocess相關(guān)精英管理流程更為全方面完整方案和溝通資訊MorefocusedandstructuredinHIPOdevelopment在高潛力員工發(fā)展方面更具針對性和系統(tǒng)性洲際員工個(gè)人發(fā)展計(jì)劃指南7/35Process

流程Steps/步驟Who/何人負(fù)責(zé)When/何時(shí)完成HRorganizeandconducttrainingtomanagersandemployeesHR組織開展針對經(jīng)理和員工培訓(xùn)HR人力資源部February/2月EmployeeprepareownPDPbaseonperformancefeedback員工依據(jù)績效反饋結(jié)果，準(zhǔn)備其PDPEmployee員工March/3月ManagerprepareforthePDPmeeting經(jīng)理準(zhǔn)備進(jìn)行PDP會(huì)談Manager經(jīng)理March/3月ConductPDPmeetingandagreeonplan主持PDP會(huì)談并達(dá)成一致Manager&Employee經(jīng)理和員工March/3月ImplementthePlan實(shí)施計(jì)劃Employeewithsupportbymanager員工實(shí)施，經(jīng)理支持Onwards/3月之后Everyonehasdevelopmentneedandshouldhaveadevelopmentplan各人皆有其發(fā)展需求，應(yīng)有對應(yīng)發(fā)展計(jì)劃Employeeownshis/herdevelopment.Managerprovidessupport.員工對其本身發(fā)展負(fù)責(zé)，經(jīng)理則需提供支持洲際員工個(gè)人發(fā)展計(jì)劃指南8/35Employee’sResponsibilities

員工責(zé)任Takeownershipandaccountabilityforyourdevelopment&growth對本身發(fā)展負(fù)擔(dān)責(zé)任和義務(wù)Thinkaboutyourcareeraspiration考慮本身職業(yè)理想Knowyourstrengthandgaps了解本身優(yōu)勢和差距Seekfeedbacksfrommanager,peers,andsubordinate主動(dòng)獲取上司、同僚和下屬反饋PrepareyourPDP準(zhǔn)備自己PDPDiscussyourPDPwithyourManager和上司討論自己PDPImplementyourPDP實(shí)施自己PDPAskforsupportandseekfeedbackcontinuously連續(xù)尋求支持并聽取反饋洲際員工個(gè)人發(fā)展計(jì)劃指南9/35Manager’sResponsibilities

上司責(zé)任Deliverourcommitment–roomtogrow恪守承諾–發(fā)展空間Knowpeople’scareeraspiration了解員工職業(yè)理想Knowpeople’sstrengthandgaps了解員工優(yōu)勢和差距Spendtimetodiscussemployee’sPDP花時(shí)間與員工討論其PDPProvidesuggestionsondevelopmentmethodandactivitiesduringPDPmeeting在PDP會(huì)談中提供關(guān)于發(fā)展方式及活動(dòng)提議Providenecessarysupportforyourpeopletoimplementtheirdevelopmentplan在員工實(shí)施發(fā)展計(jì)劃時(shí)向其提供必要支持Providecontinuousfeedback連續(xù)提供反饋洲際員工個(gè)人發(fā)展計(jì)劃指南10/35Planningforsuccess

為成功計(jì)劃洲際員工個(gè)人發(fā)展計(jì)劃指南11/35MyCareerAspirations

我職業(yè)理想WhatIwanttodointhefuture?我未來想從事什么職位?Timeframe?時(shí)間表？Mobility?是否愿意遷移？Realistic?切合實(shí)際？IfIstayincurrentrole,howIwanttoseemyselfbeingmoreeffective假如依然從事現(xiàn)職位，任何使自己愈加有效？洲際員工個(gè)人發(fā)展計(jì)劃指南12/35MyCareerAspirations–Example

我職業(yè)理想–實(shí)例Tostayincurrentroleinnext12months

在接下來12個(gè)月中依然任現(xiàn)職Openafullservicehotelin1stor2ndtiercitywithinnext2years之后兩年內(nèi)，在1或2線城市籌開一家全功效酒店TobecomeanF&BheadinCPorIChotelsin3years3年內(nèi)成為CP或IC酒店餐飲總監(jiān)TobecomeaGMinHIEXin12months12個(gè)月內(nèi)成為假日快捷酒店總經(jīng)理Tostrengthenmyleadershipincurrentroleinnext12months

之后12個(gè)月里在現(xiàn)職任內(nèi)提升本身領(lǐng)導(dǎo)力ToacquireexposureinRoomsinnext12months

在之后12個(gè)月里涉獵房務(wù)部洲際員工個(gè)人發(fā)展計(jì)劃指南13/35Reflectonperformancereview,other’sfeedback,andyourcareeraspiration反思績效評定結(jié)果和他人反饋，表達(dá)個(gè)人職業(yè)理想Identify2to4areastofocus(strengthanddevelopmentneeds,currentroleandfuturerole)致力于2至4個(gè)關(guān)鍵領(lǐng)域（優(yōu)勢、發(fā)展需求、現(xiàn)職、未來職位）TargetslinktoLeadership/FunctionalCompetencies目標(biāo)專注于領(lǐng)導(dǎo)/專業(yè)能力Focusonyourbehavior,notonbusinessresults關(guān)注本身行為而非經(jīng)營結(jié)果Step1:MyTarget

第一步：我目標(biāo)WhatIamgoingtofocusmydevelopmenton?發(fā)展應(yīng)關(guān)注哪些方面洲際員工個(gè)人發(fā)展計(jì)劃指南14/35DefiningDevelopmentTarget

制訂發(fā)展目標(biāo)Behaviour行為Skill技能Knowledge知識WinningWays制勝之道LeadershipCompetencies領(lǐng)導(dǎo)能力FunctionalCompetencies專業(yè)能力Technicalskills業(yè)務(wù)技能洲際員工個(gè)人發(fā)展計(jì)劃指南15/35ClusterDefinitionCompetenciesTeamFocused

“Workingtogethereffectivelytomeetbusinessgoalsfaster”FosteringCollaborationLeadingandDevelopingPeople&SelfAction-Oriented“Drivingtoachieveambitioustargetsinanefficientway”DriveforResultsTurningVisionintoActionPassionate“Caringpassionatelyaboutourguestsandbusinesspartners,andchangingtomeettheirneeds”Guest/Customer&MarketFocusChampioningChangeSavvy“Knowingwhatittakestobeatourcompetitors,bothnowandinthefuture”ThinksAheadUnderstandingourBusinessIHGLeadershipCompetencies洲際領(lǐng)導(dǎo)能力洲際員工個(gè)人發(fā)展計(jì)劃指南16/35IHGLeadershipCompetencies

洲際領(lǐng)導(dǎo)能力

TeamFocused:LeadingandDevelopingPeople“Workingtogethereffectivelytomeetbusinessgoalsfaster”LevelSummaryHowwebehaveHotelEmployeeCorporateBand8Developsself,andgivescleardirectionsasneededTellspeoplewhattheyneedtodowhereappropriate,inahelpfulwaythatdoesn’tdenttheirconfidenceTrustspeople:Expectspeopletofollowappropriateinstructionswithoutneedingalotofsupervision;rolemodelshowtodoitGivesconstructive,helpfulfeedbackonwhatpeoplearedoingandhowtoimprove;doesn’tturnablindeyetocolleagueperformancethatisn’tgoodenoughandappliesthesamestandardtoselfLooksforopportunitiestodevelopownskillsandwelcomesguidanceandfeedbackonhowtodothisHotelSupervisorCorporateBand7Explains&showswhattodoandwhyCommunicatesgoalsandobjectivesandmakeslinkswithorganizationalgoalsAssignstasks,settingclear,specificperformanceexpectations,objectives,standards,andaccountabilityShowspeoplewhat’stherightandwrongwaytodothings,showingwhat‘good’performancelookslikeReinforcesthisbyregularlyrecognizingandpraisingpeopleforajobwelldone,andhelpingthemimprovewhenajobisnotwelldoneHotelGMs1/2HotelExecteamsanddepartmentheadsCorporateBands5/6EncouragesinputfromtheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemConsidersothers’capabilitiesandpotentialwhenassigningactivitiesandprojectsHoldsselfandothersaccountableforachievingresults:establishesspecificandefficientfollow-upmechanismstotrackprogressProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceReinforcesperformancebyregularlyrecognizingandpraisingindividualsandtheteamforajobwelldoneHelpsothersdeveloptheirskills,usingthelearningprincipleof‘tellme,Iforget,showme,Iremember,involveme,Iunderstand’HotelGMs3/4/5CorporateBands4Leads,developsandactivelyinvolvestheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceUnderstandsandleveragesthemajorstrengthsandweaknessesofteammembers,includingselfMonitorsongoingperformanceandprogressandkeepseveryonefocusedonwhatiscriticaltoteamsuccessAppropriatelyandregularlyrecognizesandrewardsindividualsandtheteam洲際員工個(gè)人發(fā)展計(jì)劃指南17/35MyTarget-Examples

我目標(biāo)－實(shí)例Target目標(biāo)Success成功Action行動(dòng)Tracking追蹤進(jìn)程Workonmyabilitytoempowermyteammembers致力于提升自己授權(quán)下屬能力BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預(yù)定部和客房部建立協(xié)作共贏工作關(guān)系Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對一面談技巧，提升溝通效率Knowingrevenuegenerationprinciplesandmethods了解相關(guān)營收標(biāo)準(zhǔn)和方法Increasepersonaljobaccuracyandattentiontodetails加強(qiáng)對工作細(xì)節(jié)關(guān)注，提升準(zhǔn)確度Strengthenmyleadershipandbuildahighlymotivatedteam提升個(gè)人領(lǐng)導(dǎo)力，建立高成效團(tuán)體Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction學(xué)習(xí)市場/競爭方面知識。計(jì)劃并實(shí)施意在提升賓客滿意度項(xiàng)目洲際員工個(gè)人發(fā)展計(jì)劃指南18/35Step2:MySuccess

第二步：我成功WhatwillIbeableto‘do’,‘see’,‘hear’,‘say’,afterthedevelopmentofmyjobskills,knowledge,behaviourorexperience?Andwhatwillothersbesaying?工作技能、知識、行為或經(jīng)歷發(fā)展會(huì)怎樣表達(dá)在個(gè)人“言行舉止”上？Focuson“you”,notbusinessmeasurement關(guān)注“你”本身改變，而非經(jīng)營業(yè)績提升Bespecific特定明確Whatwillbedifferent?期望改變方面洲際員工個(gè)人發(fā)展計(jì)劃指南19/35MySuccess-Examples

我成功–實(shí)例Target/目標(biāo)Success/成功Workonmyabilitytoempowermyteammembers致力于提升自己授權(quán)下屬能力Iwillspendmoretimetoguideandcoachmyteammembersthandoeverythingonmyown.Myteammemberswillfeelsatisfiedbybeingabletocontribute花更多時(shí)間來引領(lǐng)/輔導(dǎo)我員工，而非萬事親力親為。我員工會(huì)滿意其能作出貢獻(xiàn)BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預(yù)定部和客房部建立協(xié)作共贏工作關(guān)系Iwillunderstandtheprocessandchallengesinthesedepartmentsandworkbetterwitheachother.了解這些部門工作流程和主要困難，從而與其愈加好合作Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對一面談技巧，提升溝通效率Peoplewillbemorewillingtocometomeforadviseandsuggestion他人樂于征求我提議和想法Knowingrevenuegenerationprinciplesandmethods了解相關(guān)營收標(biāo)準(zhǔn)和方法Iwillbeabletoimplementrevenuegenerationstrategiestoensurerevenuetargetsareachieved.具備落實(shí)營收戰(zhàn)略從而確保抵達(dá)營收目標(biāo)能力Increasepersonaljobaccuracyandattentiontodetails加強(qiáng)對工作細(xì)節(jié)關(guān)注，提升準(zhǔn)確度Mymanagerwillspendlesstime“checking”mywork.Iwillbetrustedandgivenmoreopportunitiestodoandlearnnewthings.上司降低檢驗(yàn)我工作時(shí)間。他人信任我，給我更多學(xué)習(xí)新事物機(jī)會(huì)Strengthenmyleadershipandbuildahighlymotivatedteam提升個(gè)人領(lǐng)導(dǎo)力，建立高成效團(tuán)體Peoplewillasktojoinmyteam.Betterproductivity.Iwillbeseenasasuccessfulleader.他人希望加入我團(tuán)體，工作效率提升，被人視我為成功領(lǐng)導(dǎo)Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction學(xué)習(xí)市場/競爭方面知識。計(jì)劃并實(shí)施意在提升賓客滿意度項(xiàng)目Iwillmanagesomesuccessfulprojectsandincreasecustomersatisfaction成功管理項(xiàng)目，提升用戶滿意度洲際員工個(gè)人發(fā)展計(jì)劃指南20/35Step3:MyAction

第三步：我行動(dòng)WhatIwilldo?Whoelseneedstobeinvolved?Whenthelearningwillhappen?Whatsupportorresourcesareneeded?我要做什么？誰需要參加？何時(shí)學(xué)有成效？需要何支持或資源？About70%ofactionsarebasedonon-the-joblearning70％左右行動(dòng)應(yīng)專注于在工作中學(xué)習(xí)Theactionscanbepracticedonaregular/dailybasis行動(dòng)能在日常工作中經(jīng)常實(shí)踐Listspecificactionsthatwilltakentoensureyouachieveeachofyourtargets.列出將實(shí)施特定行動(dòng)，從而確保到達(dá)各項(xiàng)目標(biāo)洲際員工個(gè)人發(fā)展計(jì)劃指南21/35StrategiesForGrowingSkills技能提升策略Strategiespeople

typically

usefor

development慣用發(fā)展策略80%Training/培訓(xùn)10%Books

&Research書籍和研究10%On

The

Job/工作活動(dòng)Strategiespeople

SHOULDusefor

development該用發(fā)展策略10%Training/培訓(xùn)20%Books&Research書籍和研究70%OnTheJob/工作活動(dòng)洲際員工個(gè)人發(fā)展計(jì)劃指南22/35LearningandDevelopmentSolutions

學(xué)習(xí)和發(fā)展方式ManylowcostsolutionsareavailablewithintheDevelopmentPlanToolkit,someofthemare:ProcessesandMethods/流程和方法EducationLearningthroughResources/經(jīng)過各項(xiàng)資源，從教育中學(xué)習(xí)ExperienceLearningthroughDoing/經(jīng)過實(shí)踐操作，從經(jīng)歷中學(xué)習(xí)ExposureLearningthroughOthers/經(jīng)過他人經(jīng)歷，從涉獵中學(xué)習(xí)Activitiessuchas:活動(dòng)實(shí)例Activitiessuchas:活動(dòng)實(shí)例Activitiessuchas:活動(dòng)實(shí)例Instructor-ledcourses講師現(xiàn)場培訓(xùn)On-the-jobtasks&projects在崗工作任務(wù)和項(xiàng)目Feedback&Coaching反饋和輔導(dǎo)Web-basedLearning

Programs網(wǎng)絡(luò)學(xué)習(xí)課程JobChanges&Rotations工作變換和輪換Mentors&RoleModels導(dǎo)師和榜樣IndependentLearning/SelectedReadings獨(dú)立學(xué)習(xí)/選擇性閱讀SpecialAssignments特定工作分配Visibilityopportunitiesfromkeyindividuals,leadersandteams觀察關(guān)鍵個(gè)人、領(lǐng)導(dǎo)和團(tuán)體，總結(jié)成功經(jīng)驗(yàn)Industry/CareerConferences&Seminars行業(yè)/職業(yè)會(huì)議和論壇Practice&Reflection實(shí)踐并反思CertificationsProgram(s)各項(xiàng)認(rèn)證課程GivingPresentations宣講洲際員工個(gè)人發(fā)展計(jì)劃指南23/35MyAction-Examples

我行動(dòng)－實(shí)例Target/目標(biāo)MyAction/我行動(dòng)Workonmyabilitytoempowermyteammembers致力于提升自己授權(quán)下屬能力Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning網(wǎng)站上完成授權(quán)知識和技能e-larning課程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每七天最少實(shí)踐兩次學(xué)得技能，統(tǒng)計(jì)下有效作法和需改進(jìn)方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每個(gè)月一次聽取員工反饋（使用檢驗(yàn)清單）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/終評定終獲取上司反饋BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預(yù)定部和客房部建立協(xié)作共贏工作關(guān)系StartacrosstrainingplaninReservationandHousekeepingfromApril15.從4月15日起開啟預(yù)定部和客房部交叉培訓(xùn)計(jì)劃HaveinformalluncheswithEHandRSVNMgr.onceamonth每個(gè)月一次和行政管家和預(yù)定部經(jīng)理共進(jìn)非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和團(tuán)體共同討論與其它部門協(xié)作共贏計(jì)劃，并在四月底之前實(shí)施該計(jì)劃洲際員工個(gè)人發(fā)展計(jì)劃指南24/35MyAction-Examples

我行動(dòng)–實(shí)例Target/目標(biāo)MyAction/我行動(dòng)Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對一面談技巧，提升溝通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一對一會(huì)談中不打斷他人，妥善分配聽和說時(shí)間Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一對一會(huì)談中主動(dòng)問詢，傾聽他人觀點(diǎn)和提議Knowingrevenuegenerationprinciplesandmethods了解相關(guān)營收標(biāo)準(zhǔn)和方法ParticipateintheweeklyRevenueReview.參加每七天營收會(huì)議?AttendRevenueAcademyinAugust8月份參加營收培訓(xùn)VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主動(dòng)參加最少一次酒店?duì)I收方面項(xiàng)目Getcoachedfrommymanager從上司處得到輔導(dǎo)?Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每個(gè)月分析營收最大化機(jī)會(huì)，并準(zhǔn)備行動(dòng)方案以改進(jìn)結(jié)果洲際員工個(gè)人發(fā)展計(jì)劃指南25/35MyAction-Examples

我行動(dòng)－實(shí)例Target/目標(biāo)MyAction/我行動(dòng)Strengthenmyleadershipandbuildahighlymotivatedteam提升個(gè)人領(lǐng)導(dǎo)力，建立高成效團(tuán)體EverytimeIspendtimewithmysupervisors,Iwillaskthemtodescribe3thingsthattheyhavedonetobuildteamworkwiththeirdirectreports每次與我主管見面，我會(huì)要求他們描述其與下屬建立團(tuán)體精神3個(gè)案例EverytimeIhaveafullstaffmeetingIwillcelebratepublicly2thingstheteamdidwellandalsoexplainoneareathatwewillfocusonasateamforthenextmonthandreviewhowwellwewentwithlastmonths每次召開員工會(huì)議時(shí)，我要公開慶賀團(tuán)體兩個(gè)做得非常棒事例，解釋次月大家需要關(guān)注方面，還要回顧上月進(jìn)展情況Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction學(xué)習(xí)市場/競爭方面知識。計(jì)劃并實(shí)施意在提升賓客滿意度項(xiàng)目Readthebook“DrivingChange”&“Trends”byMarch31.3月底之前閱讀“DrivingChang”和“Trends”。ExplorebestpracticesinideaslibrarybyMay315月31日前在IdeaLibrary里探尋到最正確事例Implement2projectsintheyear.年內(nèi)實(shí)施兩個(gè)項(xiàng)目洲際員工個(gè)人發(fā)展計(jì)劃指南26/35?Methodsfortrackingincludingseekingfeedback,conductreviewmeeting,checkcompletionofactions,checkwhether“mysuccess”isachieved(qualitativeand/orquantitative)追蹤方式包含獲取反饋、回顧會(huì)談、檢驗(yàn)行動(dòng)完成和“我成功”是否達(dá)成（定性和/或定量）Feedbackfrommorethanonesourcesisrequired.從各個(gè)渠道獲取反饋Bespecificondatesandpeoplewhomwillbeinvolved明確完成日期和參加人選Step4:KeepingMyselfonTrack

第四步:追蹤本身進(jìn)展Listhowtoensurethattargetsarebeingreached.列出確保達(dá)成目標(biāo)方法和指標(biāo)洲際員工個(gè)人發(fā)展計(jì)劃指南27/35KeepingMyselfonTrack-Examples

追蹤本身進(jìn)展–實(shí)例Target目標(biāo)MyAction我行動(dòng)KeepMyselfonTrack追蹤本身進(jìn)展Strengthenmyleadershipandbuildahighlymotivatedteam提升個(gè)人領(lǐng)導(dǎo)力，建立高成效團(tuán)體Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning網(wǎng)站上完成授權(quán)知識和技能e-larning課程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每七天最少實(shí)踐兩次學(xué)得技能，統(tǒng)計(jì)下有效作法和需改進(jìn)方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每個(gè)月一次聽取員工反饋（使用檢驗(yàn)清單）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/終評定終獲取上司反饋Learningacquiredtimely按時(shí)學(xué)習(xí)Achieve80%practicetarget達(dá)成80%實(shí)踐目標(biāo)Feedbackfromsubordinatesandmanager從上司和下屬處取得反饋ReflectinESresult在ES結(jié)果中得以表示BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預(yù)定部和客房部建立協(xié)作共贏工作關(guān)系StartacrosstrainingplaninReservationandHousekeepingfromApril15.從4月15日起開啟預(yù)定部和客房部交叉培訓(xùn)計(jì)劃HaveinformalluncheswithEHandRSVNMgr.onceamonth每個(gè)月一次和行政管家和預(yù)定部經(jīng)理共進(jìn)非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和團(tuán)體共同討論與其它部門協(xié)作共贏計(jì)劃，并在四月底之前實(shí)施該計(jì)劃Completetrainingaccordingtoplan按計(jì)劃完成培訓(xùn)Achievesetobjectivesintheplan達(dá)成計(jì)劃中設(shè)定目標(biāo)洲際員工個(gè)人發(fā)展計(jì)劃指南28/35KeepingMyselfonTrack-Examples

追蹤本身進(jìn)展–實(shí)例Target目標(biāo)MyAction我行動(dòng)KeepMyselfonTrack追蹤本身進(jìn)展Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對一面談技巧，提升溝通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一對一會(huì)談中不打斷他人，妥善分配聽和說時(shí)間Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一對一會(huì)談中主動(dòng)問詢，傾聽他人觀點(diǎn)和提議Reviewmylearningwithmymanagerquarterly每季度與上司回顧學(xué)習(xí)所得Mymanagerandmyselfwillelicitfeedbackinthisareaduringmid-yearreviewandyear-endperformancereview在年中/終評定中上司和我共同對此給予反饋Knowingrevenuegenerationprinciplesandmethods了解相關(guān)營收標(biāo)準(zhǔn)和方法ParticipateintheweeklyRevenueReview.參加每七天營收會(huì)議?AttendRevenueAcademyinAugust8月份參加營收培訓(xùn)VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主動(dòng)參加最少一次酒店?duì)I收方面項(xiàng)目Getcoachedfrommymanager從上司處得到輔導(dǎo)?Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每個(gè)月分析營收最大化機(jī)會(huì)，并準(zhǔn)備行動(dòng)方案以改進(jìn)結(jié)果PasstheRevenueAcademy完成營收培訓(xùn)Achievegoalssetinrevenuegenerationprojects達(dá)成在營收項(xiàng)目中設(shè)定目標(biāo)洲際員工個(gè)人發(fā)展計(jì)劃指南29/35KeepingMyselfonTrack-Examples

追蹤本身進(jìn)展–實(shí)例Target目標(biāo)MyAction我行動(dòng)KeepMyselfonTrack追蹤本身進(jìn)展Strengthenmyleadershipandbuildahighl