QSB 中英文版(絕對(duì)實(shí)用)

Item,Structure,QSB+,PCPA,NSA,Requirement,"CriteriaofRequirement

要求標(biāo)準(zhǔn)",Lookfor,Comment,Supplierscore,"Original

QSB+",Currentauditscore,"Revised

QSB+"

FastResponse快速反應(yīng),1,,,,,,,,,,,

FR1,,X,,X,"Dailyleadershipmeetingheldwithcross-functional,multilevelattendeestoaddresssignificantexternalandinternalconcerns.

每日召開跨部門、多層次的領(lǐng)導(dǎo)層會(huì)議，關(guān)注內(nèi)外部的重大問題","1)ThereisadailyFastResponse(FR)meetingwithcross-functionalattendeesandledbymanufacturing.

這是一個(gè)由生產(chǎn)部領(lǐng)導(dǎo)，跨部門參與的每日快速反應(yīng)會(huì)議。

2)TheFRmeetingisacommunicationmeetingandtimingisrespected.

快速反應(yīng)會(huì)議是一個(gè)溝通會(huì)，每個(gè)問題的各時(shí)間節(jié)點(diǎn)的變更（遏制、根本原因分析、糾正措施、分層審核、措施驗(yàn)證等的完成時(shí)間）要慎重。

3)Allthesignificantexternalandinternalissuesareaddressed.

所有的內(nèi)外部重大問題都要通過快速反應(yīng)會(huì)議獲得跟蹤。

4)Naturalownersareassignedtoproblems,nextreportoutdateisassigned.

會(huì)議領(lǐng)導(dǎo)需為每一個(gè)問題指定一個(gè)恰當(dāng)?shù)呢?fù)責(zé)人，并規(guī)定好下次匯報(bào)日期。

5)Meetingtakesintoaccounttheproductionforecastandthequantityproduced.

會(huì)議要關(guān)注影響生產(chǎn)，包括產(chǎn)量的事項(xiàng)。

6)Safetyandnearmissaccidentissuesarereportedout.

安全和險(xiǎn)兆事故也要在快速反應(yīng)會(huì)上匯報(bào)。","AttendonFRmeeting.Observe:

-ledbymanufacturingwithcross-functionalattendees,

-howleadercontrolstheFRmeeting(keeptimingmax10-20minutes,focusonsubject,notgoingtothedetails...),

-environmentissuitable(everyonecanhearandseethemeeting),

-howissuesreportedout,

-problemsolvingreportformatisusedforreportoutanddocumentthestatusoftheissue.","應(yīng)做到：

1.成員準(zhǔn)時(shí)參加FR會(huì)議。

2.由生產(chǎn)部主導(dǎo)，跨部門成員參加。

3.會(huì)議控制在10-20分鐘左右。

4.會(huì)議的環(huán)境要適宜，確保每個(gè)人能夠聽到和看到。

5.必須為每一個(gè)問題指定一個(gè)恰當(dāng)?shù)呢?fù)責(zé)人，并規(guī)定好下次匯報(bào)日期。

6.規(guī)定一個(gè)問題解決的報(bào)告格式，用來匯報(bào)，和問題解決的進(jìn)度。",,,,

FR2,,X,,,"FastResponseBoardtracksallmajorconcernswithappropriatetimingandexitcriteria.

對(duì)所有重大問題建立恰當(dāng)?shù)臅r(shí)間節(jié)點(diǎn)和退出標(biāo)準(zhǔn)，并通過快速反應(yīng)看板予以跟蹤。","1)FastResponseboardisusedfortrackingofissues,beingupdatedbeforeFRmeeting(boardcouldbeadryeraseboard,laminatedposter,Excelsheetprojectedbybeameretc.).

用快速反應(yīng)看板跟蹤問題的解決，并在快速反應(yīng)會(huì)議之前予以更新。

2)MethodofcommunicatingproblemstoallKeyStakeholdersisdefined(e.g.QualityAlert,TemporaryWorkInstructions,By-PassProcedureetc.).

溝通問題的方法要明確。如質(zhì)量警報(bào)-NC單。

3)Exitcriteriarepresentthecore6Stepsofproblemsolving(1.Define2.Contain3.Rootcause4.Correct5.Validate6.Institutionalize)includingtimingforeachoftheexitcriteria.

退出標(biāo)準(zhǔn)要包含問題解決的核心6步法，每一個(gè)退出標(biāo)準(zhǔn)要有時(shí)間節(jié)點(diǎn)。

4)Alltheexitcriteriaarestatused(Red,Yellow,Green),reditemshaveaplanneddatetogogreenwithnextsteps.Problemsarenotcloseduntilallcriteriaismet.Overallstatusrepresentstheworstconditionoroverallplannedtiminghasbeenexceeded.

每一個(gè)退出標(biāo)準(zhǔn)要有狀態(tài)標(biāo)識(shí)（紅、黃、綠），紅色項(xiàng)要計(jì)劃一個(gè)日期包括措施使之變綠，所有的退出標(biāo)準(zhǔn)都是綠色，問題才能關(guān)閉，整體狀態(tài)與最差的退出標(biāo)準(zhǔn)項(xiàng)狀態(tài)一致。","-Priortotheauditcheckthelastcustomercomplaintsfocusingtotheopenones.

-PriortotheFRmeetingaskifthereareanysignificantinternalissues.

-Checktheboardifitcontainsabovedescribedexternalandinternalissues.

-FollowanissuefromFRTrackingBoardthroughtheexitcriteriaconfirmingactionsareinplace&alltherelevantdocumentshavebeenupdated.

-Checkfewstatusesiftheyareratedwellbasedontheirtiming,judgefewN/Aitemswhethertheydonotneedtoclosetheissue.","應(yīng)做到：

1.優(yōu)先討論開放的最近的客戶投訴。

2.看板上要包括內(nèi)外部和內(nèi)部的問題。

3.新問題和需要更新的內(nèi)容需在會(huì)議前寫到快速反應(yīng)看板上。

4.問題的狀態(tài)要用顏色標(biāo)識(shí)出來。",,,,

FR3,,X,X,X,"Systemisinplacetoensurefastresponsetooperator'sconcernsandinformationflowbetweenshifts.

建立恰當(dāng)?shù)南到y(tǒng)以確?？焖夙憫?yīng)傳遞到操作員的關(guān)注，并在班次間傳遞這些信息。","1)Systeminplacetosupportrespondtotheconcernsoftheoperator.

要對(duì)操作員的關(guān)注做出快速的反應(yīng)。

2)Escalationprocessisdefinedinordertoensurethatproblemsarequicklycommunicatedtopeoplewhocanhelp.

要定義一個(gè)上報(bào)流程，以確保遇到問題時(shí)能迅速溝通并獲得支持。

3)Allinformationwhichcanaffectthenextshiftshavetobepassedacrossanddocumented.

所有會(huì)影響下一個(gè)班次的信息要通過書面予以傳遞。

4)Manufacturingleadershipreviewsshiftbookdailytoverifypropercontainmentorcorrectiveactiondone,decidesfurtherescalationtoFRmeeting.

每日生產(chǎn)部部門的領(lǐng)導(dǎo)要評(píng)審班組的交接班記錄驗(yàn)證恰當(dāng)?shù)亩糁苹蚣m正措施已實(shí)施，并決定是否上報(bào)到快速反應(yīng)會(huì)議上。","-Askoperatorshowtheycanescalatetheirissues.

-Andonsystemorsimilarinplace,ifapplicable.

-Testandon'sfunctionandresponsetorequest(lightboards,lamps,oraudiosignalswork,supportarrivessoon).

-Participateatshiftchange,checkshiftbookandinformationshared.","應(yīng)做到：

1.操作員要知道如何上報(bào)發(fā)現(xiàn)的問題。

2.要有一個(gè)問題上報(bào)的流程。

3.班次間要有書面的交接班記錄來傳遞生產(chǎn)和質(zhì)量信息。

4.生產(chǎn)部領(lǐng)導(dǎo)要評(píng)審交接班記錄，決定是否將問題上報(bào)到快速反應(yīng)會(huì)議上。",,,,

FR4,,X,X,X,"AdefinedprocessforProblemSolvingincludingastandardfordocumentingthetoolsusedforrootcauseidentification.

定義一個(gè)問題解決流程，包括如何標(biāo)準(zhǔn)化的識(shí)別問題的根本原因。","1)Standardprocess(PPSR,8Dorequivalent)usedwithaformatthatfollowsthecore""6Steps""ofproblemsolving(1.Define,2.Contain,3.RootCause,4.Correct,5.Validate,6.Institutionalize).

采用標(biāo)準(zhǔn)化的問題解決報(bào)告格式（如PPSR\8D或類似的），遵循問題解決的核心六步。（1.定義，2.遏制，3.根本原因，4.糾正，5驗(yàn)證，6.標(biāo)準(zhǔn)化）

2)Analysisprocessisdevelopedandappliedforallthecustomerreturnedparts.

對(duì)所有的客戶退回品，開發(fā)并應(yīng)用分析流程。

3)ProblemSolvingformsusedacrosstheplantforinternal,customerandsupplierissues.

對(duì)內(nèi)部、客戶及供應(yīng)商的問題都采用標(biāo)準(zhǔn)化的問題解決報(bào)告格式。

4)Evidenceofcross-functionalteamapproachforsolvingproblems.

采用跨功能小組的方式開展問題解決。

5)Toolsforidentifyingrootcauseareapplied(7diamonds,3X5whytocorrectsystemicissues,FishboneDiagrametc.).

采用識(shí)別問題根本原因的工具。（7鉆、3*5Why、魚刺圖等）","-Priortotheauditchecklastcustomercomplaintsfocusingtotheissueswhererootcausefoundandcorrectiveactionimplemented.

-Verifythatproblemsolvingusedefficiently,allthecore""6steps""applied,speciallythatrealmainrootcausefoundandactionimplementedagainsttherootcause.

-Ifnocustomercomplaintissuedverifyviaaninternalorsub-supplierissue.

-CheckaDrillDeep(5whys),mainsystematicrootcausesfound.","應(yīng)做到：

1.采用標(biāo)準(zhǔn)化的問題解決報(bào)告格式,包含問題解決的核心六步。

2.分析問題需要采用3*5WHY（生產(chǎn)、質(zhì)量、設(shè)計(jì)）的方法?；蛘?鉆法。

3.采用跨功能小組的方式開展問題解決。",,,,

FR5,,X,X,X,"Asystemtocaptureandinstitutionalizelessonslearned.

建立一個(gè)收集并規(guī)范化經(jīng)驗(yàn)教訓(xùn)的系統(tǒng)。","1)ElectronicformordatabaseisusedtodocumentLessonsLearned.

電子表格或數(shù)據(jù)庫(kù)被用于記錄經(jīng)驗(yàn)教訓(xùn)。

2)Methodwhichassuresimplementationsupportedbyevidenceofreviewdates,distributionlists,orpostedLessonsLearnedaswellasreviewedbyLeadership.

由評(píng)審日期的證據(jù)，分發(fā)清單或張貼經(jīng)驗(yàn)教訓(xùn)以及領(lǐng)導(dǎo)層評(píng)審來支持確保實(shí)施的方法

3)Institutionalization(ReadAcross)isappliedforalltheissueswhereproblemsolvingisdone.

問題解決后，要將經(jīng)驗(yàn)教訓(xùn)橫向應(yīng)用到所有類似問題上。

4)CompletedLessonsLearnedinformationwhichiseasilyretrievablebyallwhoneedtheinformation.(e.g.MasterFMEA,APQPProgramchecklistreviews).

完整的經(jīng)驗(yàn)教訓(xùn)信息要很容易的被需要的人獲取。（如通過主FMEA、APQP項(xiàng)目清單評(píng)審

5)AprocesstocollectsuggestionsofpersonnelisputinplaceandcontributetoLessonsLearnedandprocessimprovement.

建立一個(gè)恰當(dāng)?shù)南到y(tǒng)收集整個(gè)團(tuán)隊(duì)的經(jīng)驗(yàn)教訓(xùn)，以促進(jìn)經(jīng)驗(yàn)教訓(xùn)庫(kù)的完善和工藝改進(jìn)。","-AskpeopleforexampleshowtheyareusingLessonsLearnedsystem.

-Check6thstepofproblemsolving(Institutionalize)viaexamplesofpointFR4.CheckDrillWideMatrixor7&8thstepof8Doflastcustomercomplaints.","應(yīng)做到：

1.建立經(jīng)驗(yàn)教訓(xùn)的數(shù)據(jù)庫(kù)，分享與所有的相關(guān)人員。

2.經(jīng)驗(yàn)教訓(xùn)需要分發(fā)或者張貼，以及經(jīng)過領(lǐng)導(dǎo)層評(píng)審。

3.應(yīng)該將經(jīng)驗(yàn)教訓(xùn)橫向展開。ReadAcross、DDW",,,,

FRE,,X,,,"Targetsaredefinedandfollowedtoensureeffectivenessoffastreactionforexternalandinternalissues.

定義衡量快速反應(yīng)會(huì)議績(jī)效的指標(biāo)，并監(jiān)控這些指標(biāo)。","1)Trackingofsafetyrelatedmetrics(e.g.:accidentwithoutlostworkingdays,distinguishinglosttimeaccident&nolosttimeaccidentetc.).Leadtimetosolvesafetyissues.

安全相關(guān)指標(biāo)的跟蹤（如無事故損失天數(shù)，區(qū)別損失時(shí)間事故&無損失時(shí)間事故等).

2)QualityQorothermethodtotrackFRperformanceispostedanduptodate.

張貼并更新質(zhì)量Q圖或其他跟蹤快遞反應(yīng)績(jī)效方法

3)Trackingoftotalamountofsignificantinternalandcustomercomplaintsbasedontheirtrendandstatuses(notresponded,open,orindelayandclosedintime)andaverageclosingtiming.

根據(jù)他們的趨勢(shì)和狀態(tài)(沒有回應(yīng)、開放、或延遲和關(guān)閉時(shí)間)和平均關(guān)閉時(shí)間跟蹤的重要內(nèi)部和客戶投訴總量。

4)Trackingofallissuesthatreoccurredaftercorrectiveactionhasbeenimplemented.

在糾正行動(dòng)實(shí)施后，跟蹤所有再發(fā)的問題

5)Continuousimprovementdataforlinestoppage/downtimefromAndon.

暗燈系統(tǒng)的停線/故障的持續(xù)改善數(shù)據(jù)

6)Locationwithahighlevelofcustomercomplaints(>24complaintsinlast12months)shallhaveaspecialteamcreatedtoworkoncomplaintsreductions-performanceshallbetrackedatFRmeetingonopenissueslist.

高數(shù)量客戶投訴(>24投訴在去年12個(gè)月)的地方必須有一個(gè)特別小組致力于減少投訴，業(yè)績(jī)必須在快遞反應(yīng)會(huì)議的未關(guān)閉項(xiàng)清單上跟蹤有效性。","-Priortoauditchecknumberoflast12monthPRRs.Ifhigherthan24(donotcountlineaccumulationones)ortrendissignificantlynegative,specialPRRreductionteamhastobeestablished.

-Checklastcustomercomplaintswhetherduedateskept.Ifnotreasonsfordelay,actionsneedtobeaddressed.

-Checkreditemspercentage,evaluateactionsaddressedtoeliminateroadblocks.

-Evidenceofperiodicalreviewofaverageclosingtimeforeachexitcriteriaandsetactionplanforanydeviation.","應(yīng)做到：

1.張貼質(zhì)量Q圖。

2.問題趨勢(shì)和狀態(tài)的跟蹤記錄。

3.一年的投訴>24，必須成立特別小組致力于減少投訴的發(fā)生。",,,,

,1,,,,,,,TotalScore:,#REF!,,#REF!,

,1,,,,,,,Status,#REF!,,#REF!,

ControlofNonconformingProduct,2,,,,,,,,,,,

CNC1,,X,X,X,"TraceabilityrulesareappliedaccordingtotheclassoftraceabilityofthefinishedproductandFIFOiskept.

可追溯性原則的應(yīng)用基于成品的可追溯性級(jí)別，保持FIFO","1)Developmentofprocesseswhichintegratetraceabilityrequirement(includingtierparts)agreedwithcustomerandappliedateachstageofthemanufacturingprocess.整合客戶同意的可追溯性要求（包含分供方零件）的過程開發(fā)，應(yīng)用于制造過程的每個(gè)一個(gè)階段

2)Qualitystatusoftheproduct(physicalordata-processing)areidentifiedinentireprocess.

全過程，產(chǎn)品的質(zhì)量狀態(tài)（物理的或數(shù)據(jù)處理的）有識(shí)別

3)EquipmentandstockareasaredesignedtofacilitateFIFOandallowtoidentifyeasilythenon-compliancewithFIFO.

設(shè)施和存儲(chǔ)區(qū)的設(shè)計(jì)有利于FIFO，并允許易于識(shí)別FIFO的不符合項(xiàng)

4)WhenFIFOcannotbestrictlyrespected(derivativeflows),rulesaredefinedtominimizethedisturbances(e.g.:stockrotation).

當(dāng)FIFO不能嚴(yán)格遵循（差異發(fā)生）時(shí)，要定義最小化干擾的原則(例如：庫(kù)存周轉(zhuǎn))

5)""Quantitative""approachistakenintoaccounttodeterminetheoreticalsuspectedbatchsize.Dilutioncalculationarecarriedoutandrules/proceduresaredefinedtocomplythresholdofDilution.

考慮用“量化”的方法來確定理論懷疑批量大小。運(yùn)用稀釋計(jì)算，定義遵守稀釋的閾值的規(guī)則/程序。","-Checkpartsinprocessandsuspectedmaterialthatlastoperationperformedisidentified.

-Whentraceabilityisrequiredcheckitviaapart.Ifyouhaveunitarytraceabilityonaparameteroracomponent:chooseafinishedproductandaskforthecomponent/process""value""associatedwiththeproduct.

-AssurethatLPAchecksheetisassuringtraceabilityapplication.

-OverallshopfloororganizationallowstorespecttheFIFO(layout,mainmaterialflow).

-DilutionCalculation:checkhowmanyfinishedproductsmustbeverifiedifanincomingpart,aprocessparameterorareworkprocessfailed.","應(yīng)做到：

1.產(chǎn)品的可追溯性應(yīng)用于生產(chǎn)的每一個(gè)階段。

2.生產(chǎn)的全過程應(yīng)該識(shí)別產(chǎn)品的質(zhì)量狀態(tài)。

3.設(shè)備與存儲(chǔ)區(qū)域的設(shè)計(jì)要有利于FIFO，不利的話必須采取整改措施。",,,,

CNC2,,X,X,X,"Nonconforming(NOK)andsuspectmaterialareidentifiedandsegregatedinordertopreventthemfromunintendeduse.

不合格品和可疑原材料有識(shí)別與隔離，以防止他們被誤用","1)Consistenttagging&visualmanagement(footprint,labelsetc.)procedureisdefinedandkeptinentireorganizationtoensurethatidentificationandhandlingofNOKorsuspectedmaterialisinplacetoavoidmixingwithnormalparts.

定義一致性標(biāo)簽&目視化管理（腳印，標(biāo)簽等）程序并在全組織保持，以確保不良品或可疑物料的識(shí)別與搬運(yùn)，避免與正常品混入。

2)Ifsamplechecks(e.g.:,hourlysampleproductaudit)findNOKpart,itisensuredthatallthepartsproducedfromlastknowngoodpartsarehandledassuspected.

如抽樣檢查（如每小時(shí)的樣品審核）發(fā)現(xiàn)不良品，要確保自最后一件己知的良品開始，所有的產(chǎn)品都作為不良品處置

3)Ifredtagsareusedforbothscrapandsuspectmaterial,tagmusthavedisposition.

如果紅標(biāo)簽用于報(bào)廢品和可疑物料，標(biāo)簽必須標(biāo)明處置方法

4)NOKpartsaresegregated,recordedandtheirstorageismanagedincludingQuarantineareawhichhasauthorizedaccessandquantitiesinquarantinearecontrolled.

不良品被隔離，記錄并管理他們的存儲(chǔ)，包含受權(quán)存取的隔離區(qū)及隔離區(qū)的數(shù)量控制

5)Decisionrulesandresponsibilitiesaredefined,escalationprocessisestablished.

定義決策規(guī)則和職責(zé)，設(shè)立升級(jí)程序

6)RiskofmixtureNOKpartswithconformingpartsisanalysedandactionaddressed.

良品中混入不良品的風(fēng)險(xiǎn)有分析，并且有行動(dòng)計(jì)劃。","-Checkinshopfloorthatidentificationtaggingsystemisusedinallareas(checkatincoming,workingstations,controlstations,rework)andvisualmanagement(e.g.:footprint,colourcoding,labelsetc.)isapplied.

-Scrapdataaredocumentedandverified.

-Askoperatorsthateveryoneinshopfloorisunderstandingcolourcodingusedinsidetheorganization.

-Scrapboxessizeshouldmatchwithpartsize.

-Verifyquarantine,accessisdefined,quantityiscontrolledVerifythatavoidanceofmixingNOKpartensurevialayoutofworkplace,handlingandstoringofNCparts.","應(yīng)做到：

1.定義一致性的標(biāo)識(shí)部區(qū)別產(chǎn)品的質(zhì)量狀態(tài)。（綠卡、黃卡、紅卡）。

2.紅黃卡必須寫明報(bào)廢和可疑的內(nèi)容及處置方法。

3.隔離區(qū)的不良品，必須管理和記錄不良品的存儲(chǔ)及數(shù)量控制。

4.隔離區(qū)必須專人管理，有權(quán)限的人員才可進(jìn)入。

5.良品中混入不良品時(shí)，必須采取行動(dòng)計(jì)劃。

6.不良品箱子的容量必須與不良品尺寸相匹配。

7.操作員必須清楚不合格品的處理流程和標(biāo)識(shí)顏色的管理。

",,,,

CNC3,,X,X,X,"Alertisissuedforsignificantissuestoensurecommunicationandactionforstakeholders.

重大問題要發(fā)布警報(bào)，以確保與相關(guān)人員溝通與行動(dòng)","1)Alertprocessisdefinedonthebasisoftheseveritylevelofnon-conformityandappliedforbothexternalandinternalissuesonceproblemoccurredatleastasperFRissues.

基于不合格的嚴(yán)重性級(jí)別定義警報(bào)程序，并問題發(fā)生時(shí)，應(yīng)用于內(nèi)外部問題，至少看作快遞反應(yīng)的問題

2)Alertincludesminimumproblemdefinition,thestandardanddeviationfromstandard,tasks,timeline.

警報(bào)至少包含問題定義，標(biāo)準(zhǔn)和相對(duì)于標(biāo)準(zhǔn)的差異，任務(wù)，進(jìn)度。

3)Escalationprocessisputinplacewithinternal/externaldistributionandnotification(Contactlistforcustomerandtiersuppliersexits).

包含內(nèi)外部分發(fā)及通知的升級(jí)程序（客戶和下級(jí)供應(yīng)商聯(lián)系清單）

4)Thestandarddefinesthecriteriaofwithdrawalofposting.

標(biāo)準(zhǔn)定義了警報(bào)撤消的標(biāo)準(zhǔn)。","-ReviewFRboardandcheckopenissueswhetherqualityalertposted.

-CheckthatAlertisclear,understoodbyteamandpostedinstationsneeded.

-Customerandtiersuppliercontactlistareavailable.","應(yīng)做到：

1.對(duì)不合格的嚴(yán)重性級(jí)別定義逐級(jí)警報(bào)程序。

2.警報(bào)程序要定義警報(bào)撤銷的標(biāo)準(zhǔn)。

3.外部警報(bào)通知的聯(lián)系（客戶和供應(yīng)商聯(lián)系清單）

4.NCF要張貼于對(duì)應(yīng)的生產(chǎn)線。",,,,

CNC4,,X,X,X,"Containmentissegregatedandstandardized,allthepotentialquantityandlocationofsuspectedmaterialareidentified.

遏制是隔離的和標(biāo)準(zhǔn)化的，所有的可疑原材料的數(shù)量和位置都識(shí)別了","1)Containmentworksheetorequivalentcontainsallthepotentiallocationsandquantitiesincludingphysicalquantitiesandstatus(OK/NOK).

遏制工作表或類似表包含所有潛在的位置和數(shù)量，包含實(shí)物數(shù)量及狀態(tài)（OK/NOK)

2)Containmentareaisseparatedfromproductionline,standardizedworkisapplied.

遏制區(qū)與生產(chǎn)線隔離，應(yīng)用標(biāo)準(zhǔn)化作業(yè)

3)Containmentprocesssystematicallyincludessecuringofstockandpipelineinordertoguaranteebreakpoint.

遏制過程系統(tǒng)地包含庫(kù)存和傳輸途徑的安全，以保證斷點(diǎn)

4)Containmentactionsaredefinedforeachcustomerissuesandverifiedinordertopreventfurtherdefects,breakpointaredocumentedandcommunicatedtoallinvolvedparties.

為每個(gè)客戶問題定義并驗(yàn)證遏制行動(dòng)以防止更多的缺陷，記錄斷點(diǎn)并與相關(guān)方溝通

5)Exitcriteriaaredefinedtostopcountermeasures.

定義退出原則來停止措施","-CheckthatContainmentWorksheetisusedbeforeinitiatinganycontainment.

-VerifyContainmentWorksheetcontainsallthepotentiallocations.

-CheckthatcountermeasuresareputinplaceforeachAlerts.

-Askteammemberaboutcontainmentanditsrules.

-AskoneteammemberperformwhocontainmentinanyFRissue,howhedidthecontainmentandhowhefilledtheContainmentWorksheet.","應(yīng)做到：

1.使用標(biāo)準(zhǔn)化的遏制工作表來進(jìn)行圍堵措施。（必須包含所有的潛在區(qū)域與數(shù)量）

2.遏制區(qū)域必須與生產(chǎn)線隔離開來，并采用標(biāo)準(zhǔn)化作業(yè)。

",,,,

CNC5,,X,X,X,"Reworkorrepairisstandardized,performedonlywithnecessaryauthorizationandprocessofreintroducingpartsbacktoline.

返工或修理標(biāo)準(zhǔn)化，僅在有必須的授權(quán)和零件再導(dǎo)入產(chǎn)線的流程下進(jìn)行。","1)Prohibitedorauthorizedreworkoperationclearlydefined.Authorizedreworkoperationshavetobepartofpart/processapproval.Partswaitingforreworkhavetobehandledassuspectedparts.

清晰定義禁止或授權(quán)返工操作。授權(quán)的返工必須作為零件/過程批準(zhǔn)的一部分。等待返工的零件必須作為疑似處理。

2)FailuremodesofreworkareconsideredinPFMEA,identifiedinProcessFlowwithitsreintroductionatorpriorofremovalpoint.

返工的失效模式要考慮進(jìn)PFMEA，在過程流程中在取出點(diǎn)或取出點(diǎn)之前再導(dǎo)入生產(chǎn)線識(shí)別出來

3)Reintroductionofreworkedpartincludesalldownstreamchecksandcolourcodinginordertoensurethatallcontrolplaninspections&teststobeperformed.

返工件的再導(dǎo)入包含所有下游檢查和顏色編碼,以確保進(jìn)行了控制計(jì)劃中所有的檢查和測(cè)試

4)Ifanotapprovedreworkoperationisneeded,theauthorizationandreleaseprocessaredefined(includingcustomerifrequired).

如果需要沒有批準(zhǔn)的返工作業(yè)，那要定義一個(gè)授權(quán)與放行流程（包括客戶，若需要）

5)Re-useofcomponentsisconsideredasareworkoperation.Thecomponentre-usedmustbetracedonthefinishedproduct.

元件的再次使用要作為返工作業(yè)考慮。再使用的元件必須在成品上追蹤。

6)Eachreworkedpartistraceableviaanidentifier,documentedserialnumberetc.

每個(gè)返工件要用識(shí)別碼追蹤，記錄系列號(hào)等。","-ReworkispartofProcessFlow.

-PotentialfailuremodesofreworkaredetailedinPFMEA.

-Checkreworkstation,standardizedworkisapplied.

-Checkifteammembersunderstandreworkidentificationprocessandfollowonereworkedpart,howitishandled,identifiedandreintroducedbacktoline.","應(yīng)做到：

1.必須建立返工作業(yè)指導(dǎo)書。

2.返工的實(shí)效模式必須考慮進(jìn)PFMEA.

3.PFC中必須包含返工過程。

4.返工件導(dǎo)入生產(chǎn)線，必須具有可追溯性。",,,,

CNC6,,X,,,"Partswhichhavedeviations,butapprovedbycustomeraremanaged;traceabilityofconcernedproductsareguaranteed.

管理有偏差但經(jīng)過客戶批準(zhǔn)零件，保證有關(guān)產(chǎn)品的可追溯性","1)Allthepartswhichhavedeviationsarehandledassuspectparts.

所有偏差零件要以可疑品進(jìn)行處理

2)Deviationisapprovedaccordingtocustomerrequirement,deviationsaregrantedforalimitedperiodoradefinedquantityofparts.

依客戶要求批準(zhǔn)偏差，偏差要保證在特定的時(shí)期或確定的零件數(shù)量

3)Traceabilityofthepartsdeliveredunderdeviationisguaranteed.Manufacturingbatchesareidentified.

在保證偏差的前提下，零件發(fā)運(yùn)的可追溯性，標(biāo)識(shí)制造批次

4)Impactofdeviationonprocessandproductisanalysedandbasedonitsresultalltheresponsiblepartieshavetobeincludedtocommunicationanddecisionaboutusabilityofdeviatedparts.

要分析偏差對(duì)過程和產(chǎn)品的影響，基于結(jié)果，所有的責(zé)任方都要溝通和決定偏差零件的使用","-Sitehistoryofrequestsfordeviations.

-Proceduresandformsusedonsite.

-CheckPPAPWSforGM.

-Check'Requesttodelivernon-conformproduct'forPSAandinitialsamplesareavailablefordeviations.

-Multi-disciplinaryapproachforthedecisionforinitiatedeviationrequest.

-Evidenceoftraceability.","應(yīng)做到：

1.有偏差產(chǎn)品的特殊放行，必須有相關(guān)人員的認(rèn)可授權(quán)。

2.有偏差產(chǎn)品須保證其可追溯性。",,,,

CNCE,,X,,,"TargetsaredefinedandfollowedtoreducescrapandincreaseFirstTimeQualityatalllevelsofoperation.

定義目標(biāo)并跟蹤以減少報(bào)廢，在所有運(yùn)營(yíng)的層級(jí)增加一次合格率","1)Dilutioncalculation:affectedbatchsizevs.containmentworksheetincaseofinternalorcustomercomplaint.

稀釋計(jì)算:影響批量大小Vs遏制表，當(dāng)有內(nèi)部和客戶投訴時(shí)。

2)Performancemetricssuchasscraprate(internalppm),reworkpercentage,FTQ,VOC,etc.areestablishedandfollowedatalllevelsoftheoperation.

績(jī)效指標(biāo)如報(bào)廢率（內(nèi)部PPM），返工率，F(xiàn)TQ，VOC等，在所有運(yùn)營(yíng)的層級(jí)建立與跟蹤

3)TrackingofcustomercomplaintscausedbyCNCissues(e.g.:rework,B/Pviolation,knownNOKpartsshipped,etc.).

追蹤所有因不合格控制問題引起的客戶投訴（如返工，斷點(diǎn)錯(cuò)誤，己知的不合件發(fā)運(yùn)等）

4)Costsofpoorquality(includingindirectcosts:sorts,...).

差質(zhì)量的成本（包含間接費(fèi)用：選別等）

5)Trackingofnumberofcontainmentatcustomerandin-house.

在客戶或內(nèi)部遏制數(shù)量的跟蹤

6)Trackingtimeincontainment(e.g.:longlastingCS).

遏制的追蹤時(shí)間（如長(zhǎng)時(shí)間持續(xù)CS）","-PriortoauditcheckControlledShippingandcustomercomplaintslinktocontrolofnonconformingproduct.

-Verifythatcontainmentdrivenbacktothesourceoferror.

-Verificationofcountermeasureaction.","應(yīng)做到：

1.報(bào)廢率（內(nèi)部PPM），返工率，F(xiàn)TQ，VOC等，應(yīng)建立與跟蹤

2.差質(zhì)量成本的統(tǒng)計(jì)。

",,,,

,2,,,,,,,TotalScore:,#REF!,,#REF!,

,2,,,,,,,Status,#REF!,,#REF!,

VerificationStation&ErrorProofVerification,3,,,,,,,,,,,

VS1,,X,,X,"AsysteminplacefocusesonBuildingQualityinStationthroughprevention,detectionandcontainmentofabnormalities.

建立注重在線制造質(zhì)量的體系，通過預(yù)防、探測(cè)及對(duì)異常的圍堵","1)VerificationStationstrategyisdefinedonprocedure/instructionlevelwhichcontainsselectionofVSplace,temporary/permanentVS,guidelineforalarmlimitanddefinitionofescalationprocess.

驗(yàn)證崗位程序/指導(dǎo)書的規(guī)定包括：驗(yàn)證崗位地點(diǎn)的選擇，臨時(shí)/永久性驗(yàn)證崗位，報(bào)警界線的指引，升級(jí)流程的定義。

2)Characteristicschecked100%aredefinedandVerificationStationisdevelopedaccordingtoStandardizedWorkrequirements.

定義需要100%檢查的特性，按照標(biāo)準(zhǔn)化作業(yè)要求開發(fā)驗(yàn)證崗位。

3)Customercomplaintshavetobealwayscoveredinverificationstation.

客戶投訴項(xiàng)目必須始終包括在驗(yàn)證崗位。

4)Allthetemporaryandpermanentverificationstationswhicharerequiredbycustomerareimplemented.

所有客戶要求的臨時(shí)和永久驗(yàn)證崗位都要實(shí)施。

5)ExitcriteriaisdefinedtoremovenonpermanentVerificationStationandapprovedbyQuality.

定義非永久驗(yàn)證崗位的退出標(biāo)準(zhǔn)，并經(jīng)質(zhì)量授權(quán)人批準(zhǔn)。

6)ImpactofVSoncapacityofthelineisverified.

要確認(rèn)驗(yàn)證崗位對(duì)生產(chǎn)線產(chǎn)能的影響。","-AskforsetupaVerificationStationforatheoreticalproblemandcheckthatconditionsaredefinedtoestablishVSinshorttime.

-Checkaverificationstation,isclearlyidentified,developedacc.tostandardizedwork:instructiondeveloped,layoutdefinedtoavoidbypassandmixingofparts,trainingandnecessarycertificationdone.

-GP12isimplementedinLaunchphase.

-C.A.R.EisimplementedforGMPowertrainsuppliers.

-ForPSAsuppliersfinalinspectionimplementedasVerificationStation.

-Ifneeded,VScapacityconfirmationvia""limited""R@R.","應(yīng)做到：

1.建立定義驗(yàn)證崗位的程序文件,規(guī)定要包括驗(yàn)證崗位地點(diǎn)的選擇，臨時(shí)/永久性驗(yàn)證崗位，報(bào)警界線的設(shè)立，升級(jí)流程的定義。

2.建立現(xiàn)有驗(yàn)證崗位的作業(yè)指導(dǎo)書。

3.客戶投訴的項(xiàng)目必須建立驗(yàn)證崗位。

4.客戶要求的臨時(shí)性和永久性驗(yàn)證崗位要實(shí)施。

5.要定義臨時(shí)性驗(yàn)證崗位的退出標(biāo)準(zhǔn)，并得到質(zhì)量授權(quán)人的批準(zhǔn)",,,,

VS2,,X,X,,"Alarmandimmediatereactionsystemdefined;escalationprocessandrecordsestablishedfordefectsenteringintheVerificationStation.

定義報(bào)警和立即響應(yīng)系統(tǒng)；建立缺陷進(jìn)入驗(yàn)證崗位的升級(jí)流程，并記錄","1)Alarmlimitsaresetbasedontypeandnumberofdefectfound.Escalationprocedureisdefinedandfollowedwhenalarmlimitisreached.

報(bào)警界限是根據(jù)發(fā)現(xiàn)缺陷的類型和數(shù)量。當(dāng)達(dá)到報(bào)警界限時(shí)，啟動(dòng)升級(jí)程序并進(jìn)行跟蹤。

2)Resultsofcontrolsarerecorded(recordsthenumberofeachtypeofproblembythehour)andpostedatorneartoVerificationStation.Areal-timefollowupofresultsisapplied.

記錄控制結(jié)果（按小時(shí)記錄每種類型問題的數(shù)量），并張貼在驗(yàn)證崗位處或附近。對(duì)結(jié)果進(jìn)行實(shí)時(shí)跟蹤。

3)Immediatereactionisappliedandrecorded(issues,immediatefix,correctiveactiontakenandbreakpoint).Upstreamreactionprocessisdefined.

實(shí)施立即響應(yīng)，并記錄（問題，立即改正，采取糾正措施和斷點(diǎn)）。定義向上游反應(yīng)的過程

4)Thedecisioncriteriatostopproductionisestablishedandwrittenontheescalationprocedure.

升級(jí)程序應(yīng)規(guī)定停線的決策標(biāo)準(zhǔn)。","-TallySheetpostedatorneartheVerificationStation,filledinproperly.

-AskVSoperatoraboutescalation.Whenandwhotocall,

whorespondedandwhen.

-Checkresultsback,properescalationwasdonewhenalarmlimitreached.

-Alarmlimitsarereasonable:e.g.:1forcustomercomplaint,GP12,ControlledShipping.","應(yīng)做到：

1.要張貼缺陷記錄表并靠近驗(yàn)證崗位。

2.警報(bào)的界限設(shè)定要合理。

3.當(dāng)達(dá)到報(bào)警界限時(shí)，啟動(dòng)升級(jí)程序并進(jìn)行跟蹤。

4.張貼逐級(jí)上報(bào)流程。

5.驗(yàn)證崗位的操作人員要清楚逐級(jí)上報(bào)流程。

",,,,

VS3,,X,X,,"ProblemsolvingprocessisappliedandcorrectiveactionsimplementedasresultofVerificationStationActivities;LeadershipreviewsVerificationStationactivitiesandresults.

問題解決程序的應(yīng)用及整改行動(dòng)的實(shí)施應(yīng)作為驗(yàn)證崗位的結(jié)果。管理層評(píng)審驗(yàn)證崗位的結(jié)果。","1)ProblemsolvingactivitiesisconductedbasedonVerificationStationParetoanalysis.

問題解決活動(dòng)是根據(jù)驗(yàn)證崗位排列圖的分析進(jìn)行的。

2)Groupleaderreviewsinadailybasis(dailymanagementwalkthroughormeetings)VerificationStationactivitiesandresultsandfollowuptheactionplan.

組長(zhǎng)每天評(píng)審驗(yàn)證崗位活動(dòng)和結(jié)果，并跟蹤行動(dòng)計(jì)劃。（通過日常巡檢或會(huì)議）

3)Leadership/supportstaffreviewsinaweeklybasisthestatusofproblemsolvingactivities.

領(lǐng)導(dǎo)/支持人員每周評(píng)審一次問題解決活動(dòng)的狀態(tài)。

4)Incaseoflackofdetectionofnon-conformancepart,verificationstationcontrolshavetobere-evaluatedandimproved.

在缺乏對(duì)不合格品探測(cè)的情況下，必須對(duì)驗(yàn)證崗位的控制進(jìn)行重新評(píng)估和改進(jìn)。","-Checkproblemsolvingwasapplied,correctiveactionsweredefinedagainstmainrootcause(notre-trainingofoperators).

-Verificationstationisownedbymanagement.","應(yīng)做到：

1.線長(zhǎng)每天評(píng)審驗(yàn)證崗位活動(dòng)和結(jié)果，并跟蹤行動(dòng)計(jì)劃。

2.主管每周評(píng)審一次問題解決活動(dòng)的狀態(tài)。

3.需采用問題解決的流程來處理驗(yàn)證崗位的問題。",,,,

EP1,,X,X,X,"TheErrorProofingdevicesareidentified,managedandregularlyverified.

對(duì)防錯(cuò)設(shè)備標(biāo)識(shí)、管理及定期驗(yàn)證。","1)Amasterlistoferror-proofingdevicesisavailableincludingdescriptionofverification(selforwithmastersamples).

應(yīng)有一個(gè)包括驗(yàn)證描述的的防錯(cuò)裝置的主清單（設(shè)備自檢或用標(biāo)準(zhǔn)樣件檢查）。

2)Eacherror-proofingdevice/systemanditsmastersamplesareclearlyidentifiedandmanaged.

每個(gè)防錯(cuò)裝置/系統(tǒng)和標(biāo)準(zhǔn)樣件應(yīng)被清楚地標(biāo)識(shí)和管理。

3)Error-proofingdevicesareverifiedregularlywithmastersampleatleastonceperday,butatallpartnumberchangeandstart-up(includingaftersignificantproductionstop).

至少每天一次用標(biāo)準(zhǔn)樣件對(duì)防錯(cuò)裝置進(jìn)行定期驗(yàn)證。此外，在零件號(hào)變化，設(shè)備啟動(dòng)（包括重大停機(jī)后），也要對(duì)防錯(cuò)裝置進(jìn)行驗(yàn)證。

4)Verificationdocumentedwithsignoff.

帶簽字的驗(yàn)證記錄。

5)Whenitisapplicable,GageR&RarebeenconductedtoconfirmEPefficiency.

適用時(shí)，進(jìn)行量具R＆R以確認(rèn)防錯(cuò)的有效性。","-ParticipateatanErrorProofingverification,checkprocesskeptanddocumentedwell.

-IdentificationofEPdevicesonshopfloor&coherencewiththelist.

-Recordsofverification(controlplan,start-upworkinstructions).

-Checkidentification,conservation,easyaccess,calibrationofmastersamples.

-WorkInstructionsforverification.

-IsGageR&Rresultlessthan10%?","應(yīng)做到：

1.建立帶有驗(yàn)證描述的防錯(cuò)驗(yàn)證裝置清單。

2.防錯(cuò)驗(yàn)證裝置要被清楚的標(biāo)識(shí)出來，并在layout中標(biāo)識(shí)。

3.至少每天一次用標(biāo)準(zhǔn)樣件對(duì)防錯(cuò)裝置進(jìn)行定期驗(yàn)證。

4.建立驗(yàn)證防錯(cuò)裝置的WI.

5.驗(yàn)證的樣件必須是有效的。",,,,

EP2,,X,X,X,"IntheeventofErrorProofingdevicesmalfunction,thesuspectproductsaremanaged.

Reactiontofailures,correctiveactionsandre-verificationaredocumented.

在防錯(cuò)裝置發(fā)生故障時(shí)，要對(duì)可疑品進(jìn)行管理。對(duì)失效的反應(yīng)，糾正措施和重新驗(yàn)證應(yīng)被記錄。","1)AlltheEPfailureshavetobedocumentedandreactionplanincludeswhoisnotifiedandactionstobetaken.

所有的防錯(cuò)失效必須被記錄，反應(yīng)計(jì)劃包括誰被通知及要采取的行動(dòng)。

2)AllthepartsproducedsincethelastOKverificationhavetobehandleassuspectedmaterialandapplycontainment.

自上次確定合格的最后一件起，所有生產(chǎn)的零件都作為可疑品處理，采取遏制措施。

3)CorrectiveactionstofixErrorProofingdevicefailureisdocumented.

解決防錯(cuò)裝置故障的糾正措施應(yīng)被記錄。

4)Intheeventoferrorproofingdevicesmalfunctioningorunavailability,productionisstoppeduntilcapablesubstitutionprocesses/controlareidentifiedandhandledasby-passprocess.

在防錯(cuò)裝置發(fā)生故障或不可用的情況下，停止生產(chǎn)，直到確認(rèn)出可替代過程/控制方法，并按旁路過程進(jìn)行處理。","-AskpeoplewhomakeEPverificationabouthis/herresponsibilityincaseofEPfailureandescalationprocess.

-CheckbackrecordsthatcontainmentweredoneforalltheEPfailures.

-ErrorProofingmalfunctionisescalatedtoshiftbook,FRmeetingetc.","應(yīng)做到：

1.防錯(cuò)失效必須被記錄，需采取反應(yīng)計(jì)劃包括誰被通知及要采取的行動(dòng)。

2.防錯(cuò)裝置失效問題需升級(jí)到FR會(huì)議上。",,,,

VSE&EPE,,X,,,"TargetsaredefinedandfollowedtoevaluateVerificationStation&EPeffectiveness.

定義并跟蹤目標(biāo)，以評(píng)估驗(yàn)證崗位及防錯(cuò)驗(yàn)證的有效性","1)PerformanceGraphic,Qchartorreportcard(i.e.calendardays-red/green,I-chartetc.)showingfeedbackfromdownstreamprocesses.

業(yè)績(jī)表現(xiàn)圖形，Q圖或報(bào)告卡（即日歷的每天-紅/綠，I-chart等）顯示從下游過程反饋的情況。

2)FTQorinternalscrapmetricsshowingimprovementtrend,reductionofevents/defectsovertime.

FTQ或內(nèi)部報(bào)廢指標(biāo)顯示改善趨勢(shì)，隨時(shí)間推移事故/缺陷數(shù)量減少的趨勢(shì)。

3)Verificationstationappliedflexible,alarmlimitsarereviewedcontinuously.

驗(yàn)證崗位應(yīng)靈活應(yīng)用，要對(duì)報(bào)警界限不斷評(píng)審。

4)Trackingoferrorproofingfailures.

防錯(cuò)失效的跟蹤。","-Priortoauditcheckcustomercomplaintscausedbyfailederrorproofingornodetectiononverificationstation.

-AnylonglastingCS,GP12ortemporallyverificationstation.Actionstoclosethem.

-Reviewcharts,verifyactionbroughtexpectedresult.

-Checkhowoftenthealarmlimitreach:noalarm=noimprovement.

-Checkthatverificationstation(s)selectedefficiently:

1.reviewdata:customercomplaints(anymajororrepetitiveissue),CS,GP12,FTQresults,highRPNitemsfromPFMEA,processcapabilitydata.

2.Basedondatareviewed,evaluateifVerificationStation(s)im