輔助人力資本

EmploymentMode:contractwork雇傭方式：合同工EmploymentRelationship:transactional雇傭關(guān)系：交易Examples:

assemblers(Nike)裝配工人 clericalworkers(Halliburton)辦事員 payroll(Continental)薪水單 catering(ARAMARK)籌辦人員HighValueHighValueLowValueLowValueUniqueGenericGenericCoreCoreIdiosyncraticIdiosyncraticCompulsoryCompulsoryHumanCapitalArchitectureHumanCapitalArchitectureAncillaryAncillary

AncillaryHumanCapital輔助人力資本

LowStrategicValue:Operationalrole低戰(zhàn)略價(jià)值：操作性角色LowUniqueness:Genericknowledgeandskills普遍性：普遍性知識(shí)和技能第一頁(yè)，共十七頁(yè)。EmploymentMode:partnership雇傭方式：伙伴EmploymentRelationship:collaborative雇傭關(guān)系：合作Examples:

“wildducks”(IBM)野鴨 designengineers(w/Boeing)設(shè)計(jì)工程師 trainers(Merck/Forum)培訓(xùn)師 authors(McGraw-Hill)作者

HighValueHighValueLowValueLowValueUniqueGenericGenericCoreCoreIdiosyncraticIdiosyncraticAncillaryAncillaryCompulsoryCompulsoryHumanCapitalArchitectureHumanCapitalArchitecture

IdiosyncraticHumanCapital獨(dú)特的人力資本

LowStrategicValue:Intermittentlinktocompetence低戰(zhàn)略價(jià)值：與核心價(jià)值間接聯(lián)系HighUniqueness:Specializedknowledgeandskills獨(dú)一無(wú)二：特殊的知識(shí)和技能第二頁(yè)，共十七頁(yè)。TRADITIONALJOB-BASEDEMPLOYMENT傳統(tǒng)的以工作為基礎(chǔ)的雇傭ALLIANCE/PARTNER聯(lián)盟/伙伴CONTRACTWORK合同工KNOWLEDGEWORK知識(shí)性工作S-specificjob特殊工作T&D-short-term短期研發(fā)T&D-currentjob現(xiàn)在的工作T&D-external外部$-internalequity內(nèi)部公平S-immediateperform直接行為$-group群體Job-narrow/simple工作范圍小、簡(jiǎn)單$-short-term短期PA-quality質(zhì)量Job-customized用戶化的工作$-bonus$-performance績(jī)效$-industryexperience工業(yè)經(jīng)驗(yàn)S-strategycontribute戰(zhàn)略捐贈(zèng)$-salary薪酬Job-rotation工作輪換S-solveproblems解決問(wèn)題S-best最好Job-security安全$-high高級(jí)Job-empower授權(quán)PA-strategycontribute戰(zhàn)略性捐贈(zèng)T&D-investment技術(shù)培訓(xùn)投資PA-workw/othersT&D-OJT在職培訓(xùn)T&D-team技術(shù)研發(fā)團(tuán)隊(duì)T&D-continuous持續(xù)性S-potential潛力S-promotew/in提升PA-develop培訓(xùn)Job-dynamic工作動(dòng)力Job-standardized標(biāo)準(zhǔn)化$-hourly小時(shí)KEY

Jobdesign工作設(shè)計(jì)Staffing人員供給Training培訓(xùn)Appraisal評(píng)價(jià)Compensation補(bǔ)貼LowVALUEhighLowUNIQUEhighPlottingHRPractices人力資源實(shí)踐策略STUDY:152multi-productfirms>200employeesCEO,VPHR,lineexecsLepak&Snell,2001唯一性價(jià)值高高研究：152家超過(guò)200雇員的多元產(chǎn)品公司的CEO,資深人力專員，一線經(jīng)理第三頁(yè)，共十七頁(yè)。Rewards報(bào)酬Appraisal評(píng)價(jià)Development培訓(xùn)Staffing員工供給JobDesign工作設(shè)計(jì)

enriched&empowered授權(quán)、提供資源customized用戶導(dǎo)向

aptitude(abletolearn)才能（學(xué)習(xí)能力）promotefromwithin提升

continuouson-the-job現(xiàn)場(chǎng)培訓(xùn)firm-specific公司特色

focusonstrategiccontribution關(guān)注對(duì)戰(zhàn)略的貢獻(xiàn)developmental培訓(xùn)

externalequity(highwages)外部公平（高工資）payforknowledge,experience,seniority為知識(shí)，經(jīng)驗(yàn)、資歷付薪ownershipandperks持股COMMITMENT-BASEDHRMSYSTEM以責(zé)任為基礎(chǔ)的人力資源管理系統(tǒng)HighValueHighValueLowValueLowValueUniqueGenericGenericIdiosyncraticIdiosyncraticAncillaryAncillaryCompulsoryCompulsoryHumanCapitalArchitectureCoreCoreHumanCapital核心人力資本EmploymentMode:knowledgework雇傭方式：知識(shí)工作EmploymentRelationship:organization-focused雇傭關(guān)系：組織為核心第四頁(yè)，共十七頁(yè)。

clearlydefined清晰定義moderatelyempowered適度授權(quán)

externalrecruitment外部招募achievement成就HighValueHighValueLowValueLowValueUniqueGenericGenericCoreCoreIdiosyncraticIdiosyncraticAncillaryAncillaryHumanCapitalArchitectureHumanCapitalArchitectureCompulsoryPRODUCTIVTY-BASEDHRMSYSTEM生產(chǎn)率為基礎(chǔ)的人力資源管理系統(tǒng)EmploymentMode:traditionaljob雇傭方式：傳統(tǒng)工作EmploymentRelationship:jobfocused雇傭關(guān)系：工作為核心CompulsoryHumanCapital公用型人力資本Rewards報(bào)酬Appraisal評(píng)價(jià)Development培訓(xùn)Staffing員工供給JobDesign工作設(shè)計(jì)

limitedtofirm-specific局限于公司的具體情況short-termfocus關(guān)注短期

developmental培訓(xùn)focusonperformance關(guān)注績(jī)效

externalequity(marketrate)外部公平（市場(chǎng)比例）payforperformance為績(jī)效付薪第五頁(yè)，共十七頁(yè)。

well-defined準(zhǔn)確定義limitedscope范圍有限

outsourced(perhaps)外部資源（也許）contractforaspecifictask為特別的任務(wù)招聘

limitedtorules&procedures局限于規(guī)章、流程

administrative行政管理

hourlyorcontract-contingent按小時(shí)或臨時(shí)工作付薪HighValueHighValueLowValueLowValueUniqueGenericGenericCoreCoreIdiosyncraticIdiosyncraticCompulsoryCompulsoryHumanCapitalArchitectureHumanCapitalArchitectureAncillaryAncillaryCOMPLIANCE-BASEDHRMSYSTEM服從為基礎(chǔ)的人力資源管理系統(tǒng)EmploymentMode:contractwork雇傭方式：合同工EmploymentRelationship:transactional雇傭關(guān)系：交易AncillaryHumanCapital輔助性人力資本Rewards報(bào)酬Appraisal評(píng)價(jià)Development培訓(xùn)Staffing員工供給JobDesign工作設(shè)計(jì)第六頁(yè)，共十七頁(yè)。

team-based團(tuán)隊(duì)為基礎(chǔ)enriched&autonomous資源豐富/自主

abilitytocollaborate能夠合作achievement成就

continuouson-the-job持續(xù)在工作中培訓(xùn)firm-specific公司具體情況

team-oriented團(tuán)隊(duì)為核心goalaccomplishment完成目標(biāo)

group-basedincentives團(tuán)隊(duì)為基礎(chǔ)的激勵(lì)contract,salary,pay-for-knowledge合同，薪酬，為知識(shí)付薪HighValueHighValueLowValueLowValueUniqueGenericGenericCoreCoreIdiosyncraticIdiosyncraticAncillaryAncillaryCompulsoryCompulsoryHumanCapitalArchitectureHumanCapitalArchitectureCOLLABORATIVEHRMSYSTEM合作的人力資源管理系統(tǒng)EmploymentMode:partnership雇傭方式：伙伴EmploymentRelationship:collaborative雇傭關(guān)系：合作IdiosyncraticHumanCapital獨(dú)特的人力資本Rewards報(bào)酬Appraisal評(píng)價(jià)Development培訓(xùn)Staffing員工供給JobDesign工作設(shè)計(jì)第七頁(yè)，共十七頁(yè)。HumanCapitalArchitecture人力資本架構(gòu)low Uniqueness highlow StrategicValue high

HumanCapitaluniquevalue

HRMSystem

EmployModeRelationalExchange相關(guān)交流Transactional交易Internalization內(nèi)部化Externalization外部化IdiosyncraticHC獨(dú)特的人資

Mode:Partnership方式:伙伴HR:Collaborative人資：合作-selectonpastexperience依賴過(guò)去的經(jīng)驗(yàn)選擇-developtherelationship發(fā)展關(guān)系-evolvingscope擴(kuò)大范圍-rewardsforideas獎(jiǎng)勵(lì)好主意

CoreHC核心人資

Mode:Knowledgework方式：知識(shí)工作HR:Commitment-based人資：責(zé)任為基礎(chǔ)-staffbasedonpotential基于潛力的雇員-develop(firm-specific)培訓(xùn)（公司實(shí)際）-extensivepay&benefits增加薪水、利潤(rùn)-autonomy/self-direction自主-mistakesareimportant犯錯(cuò)是必要的CompulsoryHC公用型人資Mode:Traditionaljob方式：培訓(xùn)工作HR:Productivity-based人資：生產(chǎn)率為基礎(chǔ)

-staffbasedoncurrentskill基于現(xiàn)在的技能雇傭-lessdevelopment培訓(xùn)少-marketwage市場(chǎng)工資-focusonSTperformance關(guān)注即刻的績(jī)效-mistakesabovethewaterline流水線上的錯(cuò)誤

AncillaryHC輔助性人資

Mode:Contractwork方式：合同工HR:Compliance-based人資：服從

-standardize/simple(outsource)標(biāo)準(zhǔn)化/簡(jiǎn)單（外部資源）-focusonrules&procedures關(guān)注制度和流程-narrowscope范圍窄-erroravoiding避免錯(cuò)誤-hourlypay按小時(shí)付薪人力資本唯一性有價(jià)值人力資源管理系統(tǒng)雇傭方式唯一性戰(zhàn)略價(jià)值高高第八頁(yè)，共十七頁(yè)。Oneflawinknowledgemanagementisthatitoftenneglectstoaskwhatknowledgetomanageandtowardwhatend.

知識(shí)管理的一個(gè)錯(cuò)誤是經(jīng)常忽視什么樣的知識(shí)應(yīng)該管理以及何時(shí)結(jié)束。Knowledgeshouldbemanagedwithinthecontextwherevalueiscreated.應(yīng)當(dāng)管理能夠創(chuàng)造價(jià)值的知識(shí)。 --TomStewart…LinkBackToCoreCompetence.在返回到核心能力第九頁(yè)，共十七頁(yè)。FOCUSON關(guān)注:

Governance控制TMT技術(shù)管理團(tuán)隊(duì)Culture文化ValueChain價(jià)值鏈TaskEnvironment任務(wù)導(dǎo)向Stakeholders持股RemoteEnvironment外部環(huán)境低價(jià)值高低唯一性高社會(huì)資本圖技術(shù)管理團(tuán)隊(duì)快速診斷&外部伙伴研發(fā)&政府質(zhì)量小組產(chǎn)品&

技術(shù)管理團(tuán)隊(duì)市場(chǎng)&銷售生產(chǎn)&原材料供應(yīng)研發(fā)&供應(yīng)商研發(fā)&產(chǎn)品技術(shù)支持&消費(fèi)者研發(fā)&消費(fèi)者研發(fā)&質(zhì)量技術(shù)管理團(tuán)隊(duì)&研發(fā)&管理客戶服務(wù)&消費(fèi)者文化(技術(shù)管理團(tuán)隊(duì))技術(shù)管理團(tuán)隊(duì)&研發(fā)技術(shù)管理團(tuán)隊(duì)&研發(fā)技術(shù)管理團(tuán)隊(duì)&研發(fā)&制造人員技術(shù)管理團(tuán)隊(duì)&研發(fā)技術(shù)管理團(tuán)隊(duì)&消費(fèi)者內(nèi)部&外部研發(fā)支配市場(chǎng)&消費(fèi)者研發(fā)團(tuán)隊(duì)生產(chǎn)&銷售管理信息系統(tǒng)&研發(fā)生產(chǎn)團(tuán)隊(duì)生產(chǎn)&質(zhì)量研發(fā)&銷售銷售/質(zhì)量管理團(tuán)隊(duì)&送貨ScottA.Snell,CornellUniversityPATTERNS:

模型Explicit清楚---------Tacit技巧Transactional透明----------Relational相關(guān)Effectiveness效果----------Efficiency效率第十頁(yè)，共十七頁(yè)。FOCUSON關(guān)注:

Governance控制TMT技術(shù)管理團(tuán)隊(duì)Culture文化ValueChain價(jià)值鏈TaskEnvironment任務(wù)導(dǎo)向Stakeholders持股RemoteEnvironment外部環(huán)境低價(jià)值高低唯一性高BIOTECHINC:MappingSocialCapital社會(huì)資本圖TMTRapids&Ext.PartnerR&D&GovernmentQualityTeamProduction&TMTMarketing&SalesProduction&RawMatSupR&D&SuppliersR&D&ProductionTechSupport&CustomerR&D&CustomerR&D&QualityTMT/R&D&U.S.RegulatoryCust.Service&CustomerCulture(TMT)TMT&U.S.R&D*TMT&U.S.R&D*TMT/R&D&U.S.Mfg.TMT&U.S.R&DTMT&CustomerR&D&ExternalR&DGovernanceMarketing&CustomerR&DTeamProduction&SalesMIS&R&DProductionTeamProduction&QualityR&D&SalesSales/TMT&DistributorsScottA.Snell,CornellUniversityPATTERNS:

模型Explicit清楚---------Tacit技巧Transactional透明----------Relational相關(guān)Effectiveness效果----------Efficiency效率第十一頁(yè)，共十七頁(yè)。FOCUSON關(guān)注:

Databases數(shù)據(jù)庫(kù)Patents專利Processes過(guò)程Systems系統(tǒng)Manuals手冊(cè)低價(jià)值高低唯一性高組織資本圖LN:感情L(zhǎng)N:性別(建議)LN:基因新聞LN:連接數(shù)據(jù)庫(kù)LN:研究數(shù)據(jù)庫(kù)(20+)研發(fā)過(guò)程生產(chǎn)保護(hù)膜LN:新產(chǎn)品產(chǎn)品改進(jìn)LN:消費(fèi)者協(xié)會(huì)新聞生產(chǎn)過(guò)程質(zhì)量裝運(yùn)消費(fèi)者服務(wù)管理信息系統(tǒng)專利ScottA.Snell,CornellUniversityBiotech,Inc.核心CORE能力ENABLINGSUPPORTING支持LINKING相關(guān)第十二頁(yè)，共十七頁(yè)。LowVALUEhighLowUNIQUEhighMappingOrganizationalCapital組織資本圖FOCUSON關(guān)注:

Databases數(shù)據(jù)庫(kù)Patents專利Processes過(guò)程Systems系統(tǒng)Manuals手冊(cè)LN:FeelingsLN:Sexions(Suggestions)LN:GenNews基因新聞LN:ContactDatabaseLN:ResearchDatabases(20+)R&DProcessProductionPlateCoatingLN:NewProductsProductImprovementLN:CustomerIndustryNewsProductionProcessesQualityShippingCustomerServiceManagementInfo.SystemPatents專利ScottA.Snell,CornellUniversityBiotech,Inc.核心CORE能力ENABLINGSUPPORTING支持LINKING相關(guān)唯一性高價(jià)值高研發(fā)過(guò)程第十三頁(yè)，共十七頁(yè)。

SummaryPoints總結(jié)Mappinghumancapitalhelpsstructuretheconversation.人力資本圖有助于組織會(huì)談Differenttypesofhumancapitalare(shouldbe)managedindifferentways.不同類型的人力資本應(yīng)當(dāng)以不同的方式管理InadditiontoHC,therearesocialandorganizationaldimensionsofIC.除了人力資本，還有社會(huì)資本和組織資本Thearchitectureoftheseknoweldge-basedassetsunderliesafirm’scorecompetence.這些以知識(shí)為基礎(chǔ)的資本架構(gòu)組成了公司的核心能力Checkpoint第十四頁(yè)，共十七頁(yè)。中國(guó)在職教育網(wǎng)服務(wù)指南4、人力資源管理人員、心理咨詢師、秘書、物業(yè)管理人員、公關(guān)員、項(xiàng)目管理師、推銷員、企業(yè)信息管理師、營(yíng)銷師、電子商務(wù)師、職業(yè)指導(dǎo)人員考前培訓(xùn)課程，為您提供多種職業(yè)資格考試培訓(xùn)信息，通過(guò)面授輔導(dǎo)，網(wǎng)上學(xué)習(xí)等形式幫助您提高職業(yè)技能，獲得職業(yè)資格證書。5、收費(fèi)資料有行業(yè)報(bào)告、市場(chǎng)研究、學(xué)術(shù)論文、企業(yè)數(shù)據(jù)，是企業(yè)投