飯店英語unit01-Room-Reservation課件

飯店英語unit01RoomReservationUnitOneRoomReservationRoomReservationIDiscoveringLanguageI’msorry.Whichsound?/f/or/v/?/s/or/z/?發(fā)音方法I.DiscoveringLanguageWhichsoundcanyouhear?1./f/or/v/?haveto①DoIhavetogo?②Shedoesn’thavetoparkthere.③Wehavetoturnhere.④Theyhavetousethecarpark.ReadandExplore/f/or/v/phoneviolin發(fā)音方法2./s/or/z/?hasto

①Shehastomovehercar.②Hehastodohisjob.③Shehastoshopnow.④Therehastobearule.ReadandExplore/s/or/z/snakezebraRoomReservationIIIntroductionWordsReferenceIntroductionWordReference:

theFrontDesk前臺theReception接待處peakseason旺季slackseason淡季earnestn.定金notificationn.通知，告知SalesDepartment銷售部confirmationn.確認tendencyn.趨勢，趨向conveniencen.方便，便利RoomReservationDepartment客房預訂部Hotelisanimportantpartinthewholeprocessofbusinessandleisuretravel,whiletheroomreservationisusuallythefirstconnectionbetweenguestsandthehotel.Introduction

Roomreservationscanbemadefacetofaceoverthephone,bygueststhemselvesorathirdparty.Letters,whichusedtobeapopularwaytomakereservations,arenowoutofdate,andarebeinggraduallyreplacedbysomeprompterways,likee-mailsorfaxes,whichareconsideredmuchmoresecure.

RoomreservationsareusuallyoperatedbytheFrontDesk(thereception),theRoomReservationDepartmentorSalesDepartment.Guestscanchoosewhattheyneedorfavor,andshouldbeinformedoftheprice,standard,thefloor,thewindowview,etc.Priceisrelativelyhigherinthepeakseasonanddiscountisusuallyfoundintheslackseason.$999pernight?Ican’tbelieveit.Goodmorning,CanIhelpyou…Oncearoomreservationisrequested,theclerkshouldfirstchecktheroomavailabilityfortherequireddays;ifavailable,areservationformismade,withallrelevantinformationtakendown.Confirmationisnecessary,andrequired.Roomreservationscanbechangedorcancelledwithadvancednotification.Theroomiscrystalclean,Iassureyou…Withthedevelopmentoftheinternet,thereisatendencytobuildanetworkconnectinghotels,airlinesaswellassometravelagencies,sothatguestscanarrangetheirtravelwellatoneplaceofthewholenet.Suchanetworkwilloffergreatconvenienceinaroomreservation.RoomReservationIIILead-inActivitiesDoyouknow?Letmeexplainittoyou…Canyougivetheanswerstothem?1.Haveyoueverbeeninafive-starhotel?Ifso,howdidyoubookyourroomthere?2.Whichwaydoyouthinkisthemostefficientwaytomakearoomreservation?3.Whichdepartmentofahotelwilldealwithcustomers’reservations?4.Oncearoomreservationisrequested,whatshouldtheclerkdonext?5.Doyouthinkthatservingguestsisindeedanart?Whyorwhynot?ClassactivityteamworkRoomReservationIVTopicextensionWordsandExpressionsListentothefollowingdialogues.Wordsandexpressions:

reservationn.預定receptionistn.接待員，傳達員suite:n.套房，隨員occupancyn.占有cancellationn.取消Deluxesuitesn.豪華套房adoubleroom雙人間reservationrecord預定記SheratonHotel喜來登酒店DialogueI

R:

SheratonHotel,ReservationDesk.CanIhelpyou?

G:

IamcallingfromTianjin.I’dliketoreservearoom,please.

R:

Whatkindofroomwouldyoulike?Wehavesinglerooms,doublerooms,suitesanddeluxesuites.

IVTopicExtensionMakingReservationsoverPhone

Ms.Green(G)callsSheratonHotel.TheTelephoneringsandareceptionist(R)answersthephone.

pairworkG:

Asingleroom,please.Bytheway,canIhavetwobedsinit?Myfriendsmaycometovisitme.

R:

Ofcourse.

G: Doyouchargeextrasforthetwobeds?

R:No.

Wouldyoulikeonewithafrontvieworwitharearview,ma’am?IVTopicExtensionG:

Withafrontview,please.R:

Forhowlong?G:

5nights,fromMay3rdtoMay7th.

R:

MayIknowyourname,Miss?

G:

RachelGreen,R-A-C-H-E-LG-R-E-E-N.

IVTopicExtensionR:

Thankyou.Ms.Green,whenwillyouarrive?G:

OnMay3rd,Ithink.

R:

Verywell,asingleroomfromMay3rdtoMay7th.AmIcorrect?IVTopicExtensionG:

Yes,thankyou.

R:

Onemorething,mayIhaveyourphonenumber,please?

G:

Yes,it’/p>

R:

Thankyou,Ms.Green.MynameisMonica,andwearelookingforwardtoservingyou.

IVTopicExtensionDialogueIIIVTopicExtensionAFacetoFaceReservation

C:

I’dliketobookadoubleroomformyfriends,theGreens.Theyarearrivingonthe10thofthismonth.

R:

Howlongdotheyplantostay?

C:

Fourdays.

R:

Pleasewaitamoment,I’llcheckourreservationrecord.Iamafraidwearefullybookedonthatday.Weusuallyhavehighoccupanciesinthepeakseasons.Wemighthaveacancellationlater,soyoucouldcallusback.

C-ClientR-ReceptionistIVTopicExtensionC:

Oh.Myfriendwouldliketostayinahotelinthecitycenter.Couldyourecommendanotherhotelnearby?

R:

Yes,ofcourse.IsuggestSheratonHotel:ahotelwithfive-stars.Itislocatedinthecenterofthecity.

C:

Whatistherateforadoubleroomthere?

R:

400yuananightwithbreakfast.

IVTopicExtensionC:

Great.Doyouhavetheirtelephonenumber?

R:

Sorry,wedon’t.C:

HowcanIgetthere?

R:

YoucangotherebyRoute870.Itusuallytakes20minutes,butduringtherushhouritisbettertobealittleearlier.

C: Thankyouverymuch.

DialogueIIIIVTopicExtensionConfirmationandCancellationC-ClientR-ReceptionistR:

Hello!SheratonHotel.CanIhelpyou?C:

Yes.ThisisAndreiRomanov.TheRussianOlympicGamesExpertsDelegationwillbecominghereattheendofthismonth.IamcallingtoconfirmmyreservationoftheroomsIhavebookedinyourhotel.

R:

Couldyouspellyourname?

C: A-N-D-R-E-I,Andrei,R-O-M-A-N-O-V,Romanov.

IVTopicExtensionR:

Thankyou.Waitamoment,please.(Checksthecomputer)Youhavebookedfivedoublerooms,twosingleroomsandonesuite.ThetimeisfromJuly25toAugust15.Isthatright?C:

Yes.AndI’dliketomakesurethatallthedoubleroomsandsingleroomswillbeavailableonthedaytheexpertsarrive.R:

Ibegyourpardon.Youhavesaidthatthedoubleroomsandsinglerooms?Inourrecord,Ifoundthatyouhadalsobookedonesuiteinyourreservation.C: Yes,that’sright.Butnowthereisnoneedforthatroomnow.MayIcancelit?IVTopicExtensionR:

Ofcourse.Iwilldoitforyou.(Revisesthereservation)Ok,Mr.Romanov,yournewreservationisfivedoubleroomsandtwosinglerooms,fromJuly25toAugust15,forTheRussianOlympicGamesExpertsDelegation,isthatright?C:

Exactly!

R:

Iwillmakesurethatalltheroomsyouneedwillbereadyasyourrequest.C:

Good!Thankyousomuch!I’msorrytohavetakensomuchofyourtime.IVTopicExtensionR:It’smypleasure,sir.AndisthereanythingelseIcandotohelp?

C:

No,thankyou.R:

SeeyouonJuly25then.

C:

Goodbye.

RoomReservationVOralTimeTranslatethefollowingsentences,please.ActitoutCompletethedialogue.Fillintheform,please.

SituationA:

You’reanassistantofJenniferAnniston，Louise.You’dliketobookadeluxesuiteforherfromMarch8thtoApril9th,anddecidetotryanotherhotelafteryouknowthatthehotelisfullyoccupied.

I’dliketobook…Actitout

SituationB:

Youanswerthephoneandtelltheclienttherearen’tanysingleroomsleftandrecommendtheclienttohaveadoubleroominstead. Therearen’tanysingleroomsleft……ActitoutMini-DialogueCheckupA:Reservation.___________?B:Yes.I’dliketobookaroomformyfriends,theBrowns.A:_____________________________?B:Adoubleroomwith________._______________?A:200yuananight.____________________?B:8days.A:_______________?B:OnSundaythisweekend,thatisJuly1st.A:__________________?B:Yes,it’s87653216.A:87653216,_______________?B:That’sright.Thankyou.A:____________________.Reservation，mayIhelpyou…Yes,I’dliketobookaroomfor…A:Reservation.CanIhelpyou?

B:Yes.I’dliketobookaroomformyfriends,theBrowns.A:Whatkindofroomwouldyoulike?

B:Adoubleroomwithbreakfast.Whatistherateforthat?

A:200yuananight.Forhowlong?

B:8days.A:Whenwillyouarrive?B:OnSundaythisweekend,thatisJuly1st.A:MayIknowyourphonenumber?B:Yes,it’s87653216.A:87653216,amIcorrect?B:That’sright.Thankyou.A:Notatall.Wearelookingforwardtoservingyou.DialogueCheckup我想預定兩個豪華套間、五個雙人間及十個單間。2)對不起，現(xiàn)在飯店沒有空房，我們不再接受預定了。3)我們要收50元的預定金。4)現(xiàn)在是旅游旺季，我們不能保證那天肯定有空房。5)你們的標準間房價是多少？6)我想取消昨天預定的兩個標準間。Translation1)I’dliketobooktwodeluxesuites,fivedoubleroomsand10singlerooms.2)I’msorry.Thereisnoroomavailablerightnow.Wecannotacceptanymorereservations.3)Wewillneedadepositof50yuan.4)Thisisthebusiestseason.Wecannotguaranteeyouaroomforthatdate.5)Whatistherateforastandardroom?6)I’dliketocancelthetwostandardroomsIhavebookedyesterday.SurnameFirstNameSexNationalityPassportNo.DateofArrival(From)DateofDeparture(To)RoomNo.ClerkYouwouldn’tbelieve…CheckupSurnameLiFirstNameAihuaSexFemaleNationalityChinaPassportNo.DateofArrival(From)September192008DateofDeparture(To)September282008RoomNo.Room305Cl