客戶反饋信息表

客戶反饋信息表WARRANTYANDCLAIMINFORMATIONFORMROOFMARKETONLYRSRE/04-CS-002-2018編號NO.:1.CUSTOMERCONTACTINFORMATION客戶聯(lián)絡信息CustomerCompanyName*客戶公司名稱*CustomerName客戶姓名EmailAddress*電子郵件地址*Telephone/MobilecontactNo*固定電話/手機號碼*2.PROCUREMENTINFORMATION采購信息Purchasedate(Invoice)*采購日期（發(fā)票）*RisenSalesperson/Distributer*(Contactdetails)日升銷售/經(jīng)銷商*（聯(lián)系方式）Moduleprocurementunitprice(Perwatt):組件采購價格（每瓦）：3.PRODUCTINFORMATION產(chǎn)品信息ProductModel/Itemno*產(chǎn)品型號*TotalQuantity(inPcs)*總數(shù)量（片數(shù)）*Writeproblemidentifieddate*問題發(fā)生日期*DamageQuantity*受損數(shù)量*DefectType*問題類型*4.SYSTEMDESCRIPTION系統(tǒng)描述Location*地理位置*Installationdate*安裝日期*SystemCommissioningdate系統(tǒng)運行開始日期Systemtype(Offgrid/Ongrid)*系統(tǒng)類型（離網(wǎng)/并網(wǎng)）*InverterType逆變器型號5.PRODUCTCLAIMDETAILINFORMATION產(chǎn)品投訴明細Claimedpersonidentity(Installer/Distributer/Enduser)*:投訴人（安裝商/分銷商/終端用戶）*：ModuleSerialNumber組件序列號ModuleType組件型號DefectType(pleaseattachedeachdefectPictures)受損類型（請?zhí)砀绞軗p組件照片）TestingMethod/Procedure測試方法/步驟SolutionPreferred(Puta"tickmark"onit)*意向（在方框內(nèi)打鉤）*Repair維修Replacement更換Refund退貨AnyOtherSuggestion(asanadvice)其他建議DocumentrequiredforClaimmodules*需要提供文件*1)PicturesofEachDefectModulesandidentifywithmoduleserialnumber*1）每塊受損組件照片與識別出組件條碼的照片*2)Photoofinspectionresultandotherconditions(Example-Weather,Voc)*2）檢查結果照片與其他情況（例：天氣，Voc）*3)Powergenerationdata3）發(fā)電量數(shù)據(jù)Notice:(pleasesendthisformtoRisenEnergySalespersonorcustomerservicepersonatyoucontactandemailusto:afterservice@)TermsandConditions:注意：（請發(fā)送此表至與您聯(lián)系的日升銷售人員或客服人員并郵件發(fā)送至afterservice@）條款和條件：1.Allclaimsaresubjecttobereviewedandlimitedbyoriginalwarranty.1.所有索賠都被評估并受限于原始質(zhì)保。2.Beforethecauseoftheproblembecomesclear,RisenEnergywouldnotaffordtheindirectcostreferringtodefectssolving,suchastestingfees,delivery,disassemblingfees,etc.2.在問題原因明確之前，日升不會承擔由解決損失導致的間接費用，例如測試費，運費，拆卸費等。3.Pleaseattachacopyoftheoriginalinvoiceastheproofofpurchase.3.請附上原始發(fā)票的副本作為憑證。4.Risencannotacceptanyunauthorizedreturnshipmentortransportationbyanycustomer.Risenwillnotberesponsibleforsuchcases.4.日升不接受任何客戶的未經(jīng)任何授權的退運或退回。日升不會對此類案件負責。Iagreewithallthesetermsandconditionsareabovementioned我同意以上條款和條件SignatureRISENCUSTOMERSERVICEUSEONLY僅供日升客服部使用CustomerServiceEngineerContactInformation日升客服工程師聯(lián)系信息CaseOwnerName案件處理人EmailAddress電子郵件ContactNumber聯(lián)系電話ScheduletocompleteInvestigation調(diào)查計劃完成進度ForecastCompleteschedule計劃完成時間AnyDelaygivereason如有延遲給出原因ActualCompleteSchedule實際完成時間InvestigationofProblemandSolutiontorecovery:(Ifrequired,alsocanp