國(guó)開電大本科《管理英語4》機(jī)考真題(第十二套)

國(guó)開電大本科《管理英語4》機(jī)考真題（第十二套）說明：整理于2023年7月170；適用于2024年1月國(guó)開電大期末機(jī)考。第—玄土麥絲用話（單選題）1-5題:選擇正確的語句完成下列對(duì)話。—CouldIborrowyouriPadforafewhours?— .Enjoyyourtime.No,IamsorrySure,hereyouareltdoesn'tmatter偌案］B—Don'tworry.Mum.Thedoctorsaiditwasonlyacommoncold.— !TiltellDadthere'snothingserious.WhatareliefHowsurprisingI'msosorry［答案］A—Ithinkwe'llhavetotalklater.Tvegottogonow.Greatseeingyou. NicemeetingyouGoodideaYoumustbejoking［答案］A—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon't.― .Confidenceisreallyimportant.It'snotmycupofteaIdon'tthinksoIcouldn'tagreemoreI答案1C—Scott,I'dliketohaveyouropinionsaboutmywrittenreport.— .ButIhaveonesuggestion.That'sagoodideaYouaretoomodestltlooksfinetomeI答案］C第二女塁,壺J匯⑤偌構(gòu)（單選題）1?15題:閱讀下面的句子，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng).1It’SaboutmynewroleasprojectcoordinatorthatI'm .takingofftakingontakingaway偌案］B2-Theresponsibilitiesinhandbook thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.implyindicateinterrupt［答案］Bhavenoidea youmean.whatthathow偌案］AMenandwomenintheteamareinterestedindifferentthings,weshouldavoid themsomethingtheydon'twant.givegivingBeingableto［落案］BThedirectorsaystome," arguewithcustomers."DoCan'tDon'tI答案1C fosteracreativeculture,itisimportanttofindtherightemployeesduringtherecruitmentprocessandbringthemintothecompany.WiththepurposeofInorderthatInordertoI答案］CRegularandconcretefeedbackisimportantwhen withaworkerwhoisnotperforminguptoherpotential.todealdealingdealt［答案］B8-Theireconomyisexport .orientedorientatingorientation［答案］APlease yourhandifyouhaveanyquestionatall.raiserisearise［答案］AAtarough ,wewilltakeanotherfourweekstofinishthisplan.estimatevalueamount［答案］A11Greateremployeesatisfaction higherperformance.distributestoattributestocontributestoI答案］Cthinkabigpartofitis weknowhowtohavefunonthejob.thatwhichwhyI答案1A13.ThedemandsandrequirementsplacedontheCEOofSonyaredifferentfrom onthemanagerofyourlocalWendy'srestaurant.thesethosewhichI答案IB14，Theleader atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.exceedsexcellenlexcels［答案］C15.A11the guestsareseatedinthefrontrow.distinguishingextinguishingdistinguished［答案］C第三火敏.閾垓理解(選擇題)1題:閱讀下列短文，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案。l.Themeaningof"communication"goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we'regoingtoadvance.''backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated"tobecome―"Sendthreeandfbur-pence,we'regoingtoadance."Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.?Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbulthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.?Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.?Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.於*441易5個(gè)小4U#羹。L做嵐右邊的涿齢泰健.5小供UK誄*泉徴泰//［選擇題］?Whatdocsthephrase"confirmingreceptionofthesentmessages''meaninParagraph1?Tomakesurethatthemessagesaresenttotherightreceivers.Tomakesurethatthemessagesarefullyunderstood.Tomakesurethatthemessagesarecorrectlyunderstoodbytherightreceivers.［答案］C［選擇題］?InthefamousBritishArmyCommanderstory,whichstepprobablywasrightinthecommunicationchain?Conceiving.Sending.Receiving.I答案1A［選擇題］?WhatisChinesewhispers?WhowhispersinChinese.Agametopassmessagesaroundinawhisper.Chinesepeoplewhodon'tnormallytalkveryloudly.倦案］B［選擇題］.Whendoes'4allocativesuccess',happen?Therightinformationgoestotherightplace.Acompanygathersinformationfromunderstaffingdepartments.Thecorrectinformationwillbesentbytherightdepartment.［答案］A［選擇題］?Accordingtothelastparagraph,whatresultwillbecausedbyhumanfailure?Increasingcreativityacrossdepartments.Inadequatecommunicationbetweendepartments.Increasingcustomercomplaints.偌案］B第四火盟、聞錠理解（判斷題）1題:請(qǐng)根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T,錯(cuò)誤的寫％”。1.PerformanceManagementandPerformanceAppraisalPerformancemanagementaimstoacknowledgeemployeeachievements,supportlheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively.Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothattheycancontributetotheachievementoftheenterprise'sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebelterplacedtomeetcompetitivechallenges.Thisisdoneby:?identifyingthecriticalpositions?determiningthemostimportantcompetenciesfbrthosepositions?providingtheeducation,trainingandfeedbackrequiredbyemployees?holdingeachpersonaccountablefbrtheirresults55Thekeytotheperformancemanagementprocessis'performanceappraisal'.Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee'sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.於引極■/4墓*5個(gè)小4L,*羹?1做很蔑承看it的#做泰建5個(gè)被4LJL承痛皐做本//［判斷題］?Performancemanagementisaveryimponampanofanyqualityhumanresourcesystem.I答案IT［判斷題］?Allenterprise［判斷題］?Theaimofperformancemanagementistopunishunqualifiedemployees［判斷題］?Allenterprisecanbebelterplacedtomeetcompetitivechallengesbyprovidingtheeducation.training,andfeedbackrequiredbyemployees,forexample.［答案］T［判斷題］?Everyenterprise［判斷題］?Everyenterprise［判斷題］?“Performancemanagement”isalsocalled“performanceappraisal”.［答案］F第五女塁、作夂寂Writeanessaywithatleast100wordson'TheImportanceofHavingaSenseofTeamResponsibility''.標(biāo)準(zhǔn)答案一：ThereisnodoubtthatTeamResponsibilityplaysanindispensableroleinpersonaldevelopment,forinstance,intheworkplace.Thereareseveralfactorsaccountingfbrthisperspectiveand(hefollowingarethemosttypicalones.Firstandforemost,astrongsenseofTeamResponsibilityishelpfultodevelopharmoniousinterpersonalrelationships.Asweallknow,weareverylikelytospendmoretimewithourcolleaguesthanourfamiliesafterenteringtheworkplace.Therefore,thesoundworkingatmosphereandinterpersonalrelationshipsamongemployeesarecrucialtobothphysicalandmentalpleasure.Inaddition,TeamResponsibilitycanimproveefficiency.Inthefast-pacedmodernsociety,timeismoneyandefficiencyholdsthekeytosavingtime.Asthesayinggoes,twoheadsarebetterthanone.SogreatimportanceshouldbeattachedtothecultivationofthesenseofTeamResponsibilityandwewilleventuallybenefitfromit.Fromwhathasb