communication-教學講解課件

BusinesscommunicationBusinesscommunicationCONTENTSPAGE—*—

Whatiscommunication1FormsofCommunication2TypesofCommunication3Improvementofcommunication4CONTENTSPAGE—*—Whatisco—*—

LOGO1.1Whatiscommunication溝通是“思想及信息的傳遞”?！陡鐐惐葋啺倏迫珪窚贤ㄊ恰皩⒂^念或思想由一個人傳遞給另一個人的過程，或者是一個人自身內的傳遞，其目的是使接受溝通的人獲得思想上的了解”。美國學者布農溝通是“互相交換信息的行為”?！洞笥倏迫珪窚贤ㄊ恰叭嘶驁F體主要通過符號向其它個人或團體傳遞信息、觀念、態(tài)度或情感的過程”。英國學者丹尼斯.麥奎爾溝通—*—LOGO1.1WhatiscommuniToPersuadeotherpeopletothinkoractinthewaywedo

溝通從心開始中國移動Makeyourselfheard理解就是溝通愛立信CommunicationUnlimited!溝通無極限摩托羅拉ToPersuadeotherpeopletoth—*—

LOGO1.2Theimportanceofcommunication1.2.2Managementiscommunication管理就是溝通、溝通再溝通?！芸恕ろf爾奇最好的想法，最有創(chuàng)見的建議，最優(yōu)秀的計劃，不通過溝通都無法實現(xiàn)?！沟俜?P?羅賓斯企業(yè)管理過去是溝通，現(xiàn)在是溝通，將來還是溝通。——松下幸之助—*—LOGO1.2Theimportance—*—

LOGOFormsofcommunication語言溝通和非語言溝通—*—LOGOFormsofcommunicat—*—

LOGO溝通知識概述TypesofCommunication正式溝通非正式溝通—*—LOGO溝通知識概述TypesofComm—*—

LOGO1.3溝通的類別單向溝通雙向溝通—*—LOGO1.3溝通的類別單向溝通雙向溝通—*—

LOGO會議溝通個別交談—*—LOGO會議溝通個別交談—*—

LOGOImprovementofcommunication

1.Expressideasclearly—*—LOGOImprovementofcomm—*—

LOGO2.Keepthemessageconciseatthispointoftimenowhavethecapacityofcaninviewofthefactthat…because—*—LOGO2.Keepthemessage—*—

LOGO溝通能力提升3.Adoptareader-focusedapproachWehavetoraisethepricesofourgoodsbecauseofthesharpincreaseinthepriceofrawmaterials.Asthepricesofrawmaterialshavesharplyincreased,wehavetoraisethepriceofourgoods.YourorderwillbedelayedforthreeweeksYourorderwillbeshippedinthreeweeks.—*—LOGO溝通能力提升3.Adoptare—*—

LOGO溝通能力提升4.

GettherighttoneandstyleActivev.s.PassiveVoiceEmphasi