麗思卡爾頓服務(wù)理念培訓(xùn)

ServiceValue#1效勞信念#1

IbuildstrongrelationshipsandcreateRitz-Carltonguestsforlife.

我與他人建立良好的關(guān)系并為Ritz-Carlton創(chuàng)造終生客人。Clue:One-on-onerelationships

一對一的賓客關(guān)系ServiceValue#2效勞信念#2

Iamalwaysresponsivetotheexpressedandunexpressed

wishesandneedsofourguests.

我能及時對客人表達和未表達的愿望和需求作出反響。Clue:Two,guestwishescometrue

二，顧客愿望得以實現(xiàn)ServiceValue#3效勞信念#3

Iamempoweredtocreateunique,memorableandpersonalexperiencesforourguests.

我得到授權(quán)來為我們的客人提供獨特、難忘和個人化的體驗。Clue:Three,setyourpowerfree

三，權(quán)利行使自由

ServiceValue#4效勞信念#4IunderstandmyroleinachievingtheKeySuccessFactors,embracingCommunityFootprintsandcreatingTheRitz-CarltonMystique.我能及時對客人表達和未表達的Clue:IamthekeytoTheRitz-CarltonMystique

四，我是麗思卡爾頓成功秘訣的關(guān)鍵

ServiceValue#5效勞信念#5

Icontinuouslyseekopportunitiestoinnovateandimprove

TheRitz-Carltonexperience.

我不斷尋找時機去改革和改進我們提供給客人的Ritz-Carlton體驗。Clue:HighFive,InnovationisAlive

五，堅持不斷創(chuàng)新ServiceValue#6效勞信念#6

Iownandimmediatelyresolveguestproblems.我為客人所遇到的問題負責(zé)并立刻解決。Clue:Six,Iamwillingtofix

六，我致力于解決問題ServiceValue#7效勞信念#7

Icreateaworkenvironmentofteamworkandlateralservicesothattheneedsofourguestsandeachotheraremet.我致力于創(chuàng)造團隊合作和互相支持的工作環(huán)境以滿足客人和同事的需求。Clue:Seven,ourteamworkmakesitheaven

七，偉大的團隊精神ServiceValue#8效勞信念#8

Ihavetheopportunitytocontinuouslylearnandgrow.我有不斷學(xué)習(xí)和成長的時機。Clue:Eight,Ishapemyfate

八，我的前途，我創(chuàng)造ServiceValue#9效勞信念#9

Iaminvolvedintheplanningoftheworkthataffectsme.

我參與制定與我相關(guān)的工作方案。Clue:Nine,Iplanwhatismine

九，我對自己的工作方案負責(zé)ServiceValue#10效勞信念#10

Iamproudofmyprofessionalappearance,languageandbehavior.

我為自己的專業(yè)形象、語言和行為而自豪。Clue:Ilookandactlikeaperfect10

十，我致力于創(chuàng)造完美的表現(xiàn)ServiceValue#11效勞信念#11

Iprotecttheprivacyandsecurityofourguests,myfellowemployeesandthecompany’sconfidentialinformationandassets.

我致力于保護客人、同事和公司的機密信息和財產(chǎn)的隱私和平安。Clue:Informationshouldremain1-on-1

十一，信息資料嚴格保密xServiceValue#12效勞信念#12

Iamresponsibleforuncompromisinglevelsofcleanlinessandcreatingasafeandaccid