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Leadership
Vision
for
2023EnterpriseApplicationsLeadersApril2023?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.oritsaffiliates.
Thispresentation,includingallsupportingmaterials,isproprietarytoGartner,Inc.and/oritsaffiliatesandisforthesoleinternaluseoftheintendedrecipients.Becausethispresentationmaycontaininformationthatisconfidential,proprietaryorotherwiselegallyprotected,itmaynotbefurthercopied,distributedorpubliclydisplayedwithouttheexpresswrittenpermissionofGartner,Inc.oritsaffiliates.ImprovingBusinessOutcomesIsParamountTo
p
Three
Objectives
for
Enterprise
Applications
Leaders68%
66%
59%ImproveBusinessOutcomesSupportingInternalProcessDesignReducingCostsn=302:
All
ApplicationPortfolioLeadersC00.Whatareyourtopthreeprioritiesforthe'PORTFOLIO'atyourorganizationinthenexttwoyears?
AllportfoliosSource:Gartner2022Enterprise
ApplicationsGovernanceResourcesRESTRICTED
DISTRIBUTION2?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Your
abilitytomeetyour
organization’sbusinessobjectives
willdependuponthree
interrelated
trends:businesstechnologists,low-code
platfor
ms,andintelligentapplications.RESTRICTED
DISTRIBUTION?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.3Drive
BusinessOutcomesbyEvolving
YourEnterprise
ApplicationProgramPeopleHow
IATpEpxlipcearttisons
Are
D
eBlivues
irneeds
s&EMxapnear
tgsedBusiness
TechnologistsLow-Code
ApplicationsComponentizedAHpopwlictahtieo
nS
oSluuittei
osn
Architecture
ChangesApplicationsTechnologyProcessHowBIInPslai
gtfohrtms
s&
ProcessesAAIrPel
aAtuf
otrommsatedIntelligent
ApplicationsSource:GartnerRESTRICTED
DISTRIBUTION4?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Ke
yIssues1.
WhatarethemajortrendsimpactingEnterprise
ApplicationsLeaders?2.
WhatarethetopprioritiesimpactingEnterprise
ApplicationsLeaders?3.
WhatactionsshouldEnterprise
ApplicationsLeaderstake?RESTRICTED
DISTRIBUTION5?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Tr
end1:BusinessTechnologists
Have
aLargeRole
inTechnolog
yDeliver
yDistribution
of
Business
TechnologistsAcross
the
Enterprise10%CorporateandBusinessUnitIT
StaffGartner’s
Definitionof
BusinessTechnologists:EmployeeswhoreportoutsideofITdepartmentsandcreatetechnologyoranalyticscapabilitiesforwork.41%BusinessTechnologists49%Technology
EndUsersn=14,097Employees
AcrosstheEntireWorkforceSource:2020GartnerDigitalFrictionSurvey;2021GartnerReimagining
Technology
WorkSurvey;2021Gartner
Technology
SkillsOutsideofIT
SurveyRESTRICTED
DISTRIBUTION6?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Tr
end2:Low-CodeApplicationDevelopment
IsAlsoMainstreamQ:WhatProportionof
Your
Organization’sCurrent
ApplicationDevelopmentNeedsDo
You
ExpectWouldBeSatisfiedbyLowCodeDevelopment
Tools?5%18%None,wedon’tplantodoso75%ormore12%50%toless75%14%25%tolessthan50%51%1%tolessthan25%n=94
AllRespondents;Excluding‘Notsure’Q05.Whatproportionofyourorganization’scurrentapplicationdevelopmentneedsdoyouexpectwouldbesatisfiedbylow-codedevelopmenttools?Source:Gartner2020Futureof
Applications;GartnerResearchCirclemembers(OneCircle)RESTRICTED
DISTRIBUTION7?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Tr
end3:IntelligentApplicationsAre
MainstreamQ:Is
AI
AlreadyEmbeddedinExistingEnterprise
ApplicationsorIs
Your
OrganizationUsingaSeparate
AIPlatformto
Augment
Them?54%
haveaformofintelligentapplicationsintheirenterpriseapplicationportfolios.n=620;Leadersinvolvedin
AI,excluding‘NotSure’Q12.Is
AIalreadyembeddedinexistingenterpriseapplications(e.g.,CRM,ERP)orisyourorganizationusingaseparate
AIplatformtoaugmentthem?Source:2022Gartner
AIUse-CaseROISurveyRESTRICTED
DISTRIBUTION8?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Ke
yIssues1.
WhatarethemajortrendsimpactingEnterprise
ApplicationsLeaders?2.
WhatarethetopprioritiesimpactingEnterprise
ApplicationsLeaders?3.
WhatactionsshouldEnterprise
ApplicationsLeadertake?RESTRICTED
DISTRIBUTION9?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Priority1:BusinessTechnologists
Wor
kWithinEnterprise
ApplicationFusionTeamsBusiness
InnovationBusinessInnovationFusionTeamsFusionTeamsTechnicalBusinessBusinessProfessionalTechnologistProfessionalTechnology
InnovationSource:GartnerRESTRICTED
DISTRIBUTION10
?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Priority2:Low-CodeApplicationsAutomateBusinessProcessesFront-EndUserExperienceEmail/SMSNativeMobileUXFormsWebChatWearablesProcessBusiness
LogicHumanWorkflowCaseHandlingDataBPARulesDecisionServicesProcess
&BusinessLogicIntegrationMasterDataManagementAPI/RESTRPAEventsMarket/StoreBack-endIntegration&
DataUnstructuredDataRelationalDataDocuments/ContentCustomIn-HouseSaaSAI/MLSource:GartnerRESTRICTED
DISTRIBUTION11
?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Priority3:IntelligentApplicationsOptimizeProcess
ExecutionOperationalized
AIandMultimodalFoundationModelsAutomatedExecutionTargetedBusinessValueGenerativeEngagementProbabilisticInputsProcess-CentricIndustry-CentricSource:GartnerRESTRICTED
DISTRIBUTION12
?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Ke
yIssues1.
WhatarethemajortrendsimpactingEnterprise
ApplicationsLeaders?2.
WhatarethetopprioritiesimpactingEnterprise
ApplicationsLeaders?3.
WhatactionsshouldtheEnterprise
ApplicationsLeadertake?RESTRICTED
DISTRIBUTION13
?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Action1:AlignBusinessTechnologists’
Wor
ktotheType
of
BusinessOutcomeBusinessTechnologistTypeSystemAdministratorConfiguratorCustom
AppsConfiguratorLow-CodeSpecialistCitizenDataScientistAutomationTypeApplicationExtensionsTaskOptimizationProcessAccelerationInsightGenerationAutomationMethodConfigurationandLow-CodeAIandIntelligentApplicationsConfigurationLow-CodeRPAOutcomeProcess
AutomationOperational
ScaleAutomated
InsightsSource:GartnerRESTRICTED
DISTRIBUTION14
?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Action2:Widen
theDomainof
Low-CodeApplicationsBuiltbyYour
BusinessTechnologistsGartner’s
To
p
5
Use
Cases
for
Low-Code
Application
PlatformsBusinesstechnologistsSimpledepartment-levelappsbuilt
by
business
technologists1arebestplacedtoscope,design,testanddeliverlimited-scopeto2
Personalappsbuiltby
business
technologists3
Complexappsbuiltbyprodevelopersmoderately-complexcustomapplications.4
Complexworkgrouporteamappsbuiltbyprodevelopers5
SimpleappsforcustomersbybusinesstechnologistsSource:GartnerRESTRICTED
DISTRIBUTION15
?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Action3:BusinessTechnologists
DeliverIntelligentApplicationsTraditionalAnalytics
DeliveryIntelligent
ApplicationsDataScientistReportingSpecialistsBusiness
TechnologistPredictive
ApplicationForecasting
CapabilityPredictiveModelsIntelligentAnalyticsCapabilityConver-sational
AIDocumentProcessingPredictiveNext
BestActionApplicationCapabilityReportingOLAP
DashboardsSource:GartnerRESTRICTED
DISTRIBUTION16
?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.BusinessOutcomes:Cheaper,
Faster,
BetterBusiness
Technologists
ObjectivesQ:Whatwerethemainobjectivesforyourtechnologyoranalyticswork?82%68%63%HadanEfficacy-Related
ObjectiveHadanEfficiency-Related
ObjectiveHadaBusinessAgility-RelatedObjectiven=558respondents,excludingDon’tKnow;multipleresponses(upto3)Q.Foryourinvolvementinproducinganalyticsortechnologycapabilitiesinthepast12months,whatarethemainobjectivesforwhyyouperformedthiswork?Source:Gartner2021HyperautomationSurveyP-21006RESTRICTED
DISTRIBUTION17
?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.RecommendedGar
tnerResearch?
Business-Led
Cloud
Enterprise
Application
Portfolios
Produce
HigherBusiness
Value
(G00779831)?
What
should
I
know
about
Enterprise
Low-Code
Application
Platforms??
Quick
Answer:
Who
Are
Business
Technologists?
(G00775517)?
Artificial
Intelligence
Primer
for
2023
(G00779177)?
Harness
the
Disruptive
Powers
of
Low
Code:
A
Gartner
Trend
InsightReport
(G00762640)Forinformation,pleasecontactyourGartnerrepresentative.RESTRICTED
DISTRIBUTION18
?2023Gartner,Inc.and/oritsaffiliates.
Allrightsreserved.Actionable,objectiveinsightPositionyourorganizationforsuccess.ExploretheseadditionalcomplimentaryresourcesandtoolsforIT
leaders:ArticleWhatisaSuperapp?ResearchInfographicWebinarApplicationSecurityPracticesforModernDevOpsPredicts2023:ComposableApplications
AccelerateBusinessInnovationBenchmarkingfor
ApplicationsLeaders:WhatMatureOrganizationsDoDifferentlyFindouthowtoreplacemultipleappsforcustomeroremployeeuseandsupportacomposablebusiness
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