員工意識調(diào)查EmployeeSatisfactionSu

員工意識調(diào)查EmployeeSatisfactionSu目錄(catalog)調(diào)查目的Purpose方法說明MethodologyESI意識維度Dimension職級差異分析SeniorityGapAnalysisA&R差異分析A&RGapAnalysis部門差異分析DepartmentGapAnalysis員工建議和意見Suggestions&Opinions調(diào)查概述GeneralIntroduction提高員工滿意度行動ActiononES一、調(diào)查目的(Purpose)員工滿意EmployeeSatisfaction員工敬業(yè)EmployeeEngagement經(jīng)銷商滿意DealerSatisfaction顧客滿意CustomerSatisfaction返回目錄Catalog二、調(diào)查概述(GeneralIntroduction)調(diào)查對象：課長及以下職全體員工Respondent:AllthestaffincludingKezhangandlowerseniorities調(diào)查方式：不記名Anonymous調(diào)查時間：2004年11月30日-12月6日Time:Nov.30,2004-Dec.6,2004返回目錄Catalog二、調(diào)查概述(GeneralIntroduction)問卷題型QuestionMode單選題：36道題

36Options問答題：5道題5EssayQuestions有效答卷率:68%ResponseRate:68%返回目錄Catalog二、調(diào)查概述(GeneralIntroduction)填寫問卷Question-naire統(tǒng)計分析S&A改善提案KaizenProposal提交報告ReleaseReport返回目錄Catalog方法說明(Methodology)分析維度(AnalysisDimension)統(tǒng)計分組(GroupClassification)分析角度(Perspective)滿意度(InterpretationofESI)返回目錄Catalog分析維度(Dimension)經(jīng)營策略BusinessStrategy溝通Communication管理Management報酬Compensation職業(yè)發(fā)展CareerDevelopment基本意識Generalattitude工作Work返回目錄Catalog統(tǒng)計分組(Group)業(yè)務(wù)職/一般職/技能職clerk專2職Specialist專1/上專/課長Supervisor職級Seniority目前忠誠度CurrentA&R部門Department財務(wù)部Financial管理/廣報Admin./PR車輛/達(dá)路MPD/Dario網(wǎng)絡(luò)部DDD售后服務(wù)部ASD分支機構(gòu)Branches留PlantoStay不確定NotDecided離PlantoLeave三年忠誠度3YA&R返回目錄Catalog分析角度(AnalysisPerspective)職級差異分析SeniorityGapAnalysis忠誠度差異分析Attraction&RetainGAPAnalysis部門差異分析DepartmentGapAnalysis返回目錄Catalog員工滿意度測量(SatisfactionScale)非常同意Stronglyagree5基本同意Agree4部分同意NeitherAgreeNorDisagree3基本不同意Disagree2非常不同意StronglyDisagree1返回目錄Catalog滿意度計算(ESIInterpretation)員工滿意度ＥＳＩ職業(yè)發(fā)展Development溝通Communication薪酬Compensation工作Work管理Management++++======T14(T16+T17+T18+T20)/4(T21+T23+T24)/3(T27+T28)/2T34返回目錄Catalog總體員工滿意度(OverallESI)：3.26返回目錄Catalog意識維度-基本意識

(Dimension-Generalattitude)HonorConfidencePossibilityofStay返回目錄Catalog意識維度-公司策略認(rèn)識度

(Dimension-Businessstrategy)3year’sStrategyGoalDepartmentStrategy返回目錄Catalog意識維度-管理滿意度

Dimension-Management*有56.3%的員工認(rèn)為”責(zé)任不明確，部門間互相推卸“是開展跨部門工作最多的問題點*提高決策速度最難的方面：財務(wù)部有50.0%、售后服務(wù)部有51.2%的員工選擇“信息溝通不完備”;車輛/達(dá)路有59.5%的員工選擇”關(guān)聯(lián)領(lǐng)導(dǎo)太多”;網(wǎng)絡(luò)部有52.6%的員工選擇“環(huán)境變化，組織對應(yīng)不及時“管理/廣報有58.8%的員工選擇”合資雙方的文化差異”Satisfiedwithyoursupervisor返回目錄Catalog意識維度-工作滿意度

Dimension-Workworkloadachievementexpertiseapplicationimprovement返回目錄Catalog意識維度-薪酬滿意度

Dimension-CompensationPromotionSalary&BonusFringeBenefit返回目錄Catalog意識維度-職業(yè)發(fā)展?jié)M意度

Dimension-CareerDevelopment對于職業(yè)生涯發(fā)展,全員有53%的員工選擇”提供更多的培訓(xùn)機會”,46.1%的員工選擇”提供更多的發(fā)展空間”CareerDevelopmentCareerGoalAchievement返回目錄Catalog意識維度-溝通滿意度

Dimension-CommunicationQ31：外語溝通是否是影響您工作效率的主要原因嗎？部門差異：財務(wù)部44.4%的員工回答“是”;管理/廣報17.6%的員工回答“是”communication返回目錄Catalog差異分析

GapAnalysis職級差異分析SeniorityGapAnalysis:忠誠度差異分析A&RGapAnalysis部門差異分析DepartmentGapAnalysis返回目錄Catalog職級差異

SeniorityGapAnalysisClerkSpecialistSupervisor返回目錄Catalog職級差異分析-北京總部

SeniorityGapAnalysis-BeijingClerkSpecialistSupervisor返回目錄Catalog職級差異分析

SeniorityGapAnalysis22.5%27.9%28.8%13.5%7.2%17.1%25.7%41.4%41.4%4.3%26.3%31.6%36.8%5.3%ClerkSpecialistSupervisor返回目錄Catalog職級差異分析

SeniorityGapAnalysis20.7%31.5%30.6%11.7%5.4%17.1%47.1%24.3%7.1%4.3%15.8%73.7%10.5%ClerkSpecialistSupervisor返回目錄Catalog職級差異分析

SeniorityGapAnalysis5.1%13.6%13.6%40.7%27.0%5.6%37.0%25.9%22.2%9.3%5.6%44.4%44.4%5.6%ClerkSpecialistSupervisor返回目錄Catalog職級差異分析

SeniorityGapAnalysis42.3%57.7%34.3%65.7%21.1%78.9%ClerkSpecialistSupervisor返回目錄Catalog目前忠誠度差異分析

CurrentA&RGapAnalysis返回目錄CatalogPlantoStayNotDecidedPlantoLeave目前忠誠度差異分析

CurrentA&RGapAnalysisPlantoStayNotDecidedPlantoLeave返回目錄Catalog目前忠誠度差異分析

CurrentA&RGapAnalysisPlantoStayNotDecidedPlantoleave返回目錄Catalog目前忠誠度差異分析

CurrentA&RGapAnalysisPlantoStayNotDecidedPlantoleave返回目錄Catalog目前忠誠度差異分析

CurrentA&RGapAnalysisPlantoStayNotDecidedPlantoleave返回目錄Catalog目前忠誠度差異分析

CurrentA&RGapAnalysisPlantoStayNotDecidedPlantoleave返回目錄Catalog目前忠誠度差異分析

CurrentA&RGapAnalysisPlantoStayNotDecidedPlantoleave返回目錄Catalog部門差異分析

DepartmentGapAnalysisFinanceMPD/DARIODDDASDBranches返回目錄CatalogAdmin.&PR部門差異分析

DepartmentGapAnalysisFinanceMPD/DARIODDDASDBranches返回目錄CatalogAdmin.&PR部門差異分析

DepartmentGapAnalysisFinanceMPD/DARIODDDASDBranches返回目錄CatalogAdmin.&PR部門差異分析

DepartmentGapAnalysisFinanceMPD/DARIODDDASDBranches返回目錄CatalogAdmin.&PR部門差異分析

DepartmentGapAnalysisFinanceMPD/DARIODDDASDBranches返回目錄CatalogAdmin.&PR部門差異分析

DepartmentGapAnalysisFinanceMPD/DARIODDDASDBranches返回目錄CatalogAdmin.&PR部門差異分析

DepartmentGapAnalysisFinanceMPD/DARIODDDASDAdmin.&PRBranches返回目錄Catalog部門差異分析

DepartmentGapAnalysisFinanceMPD/DARIODDDASDBranches返回目錄CatalogAdmin.&PR部門差異分析

DepartmentGapAnalysisFinanceMPD/DARIODDDASDAdmin.&PRBranches返回目錄Catalog員工建議和意見

Suggestionsandcomments返回目錄Catalog團(tuán)隊合作Teamwork溝通communication員工激勵I(lǐng)ncentive