湖南英語導游口試題(原)

QuestionsandAnswersonNormalServicesofTourGuides

andonWaysofSolvingSpecialProblems1.Howwouldyourespondtotheincidentthatyourguestandyouhavearrivedattheairportbutthelocalguideisnottheremeetingyou?1.Nationalguidetrytoreachthelocalguideandthelocalagency2.Guidegueststoaproperplacetowaitandapologizefortheinconvenience3.Hirecoachtothedesignatedhotel4.Theexpensesincurredareonthepersonresponsible5.Keeparecord2.YougetanurgentcallforyoutomeetagroupatHongqiaoAirportat3pmandthedriverisalreadythere.Whatwouldyoudowhenyouarriveattheairport?

1.Checkthearrivaltimeoftheguests2.Arriveattheairport30minutesinadvance3.Findthedriverandchecktheparkingplaceandtellthedriverabouttheitinerary4.Checkthearrivaltimeagain.5.Greetthegroup6.Checkthetournumberandthegroupandtheluggage7.Guidethegueststothecoachandhelpthemgetaboard.3.AgroupfromtheUnitedStateshasjustarrivedatPudongInternationalAirport.Whatwouldyoudowhenthetourleadertoldyouthatapieceofluggagewasmissing?

1.Reporttothelost-and-foundofficeandleaveaphonenumberforfurthercontact2.Getdowntheaddressandphonenumberoftheairlineofficeandthenameofthepersonincharge3.Keepcontactwiththepersonconcernedforinformationabouttheluggage4.Helptheguestbuysomeitemsfordailyuse5.Whentheguestmovestothenextdestination,notifythelostandfoundofficeofthiscase.6.Helptheguesttofileaclaimagainsttheairlinecompany4.WhatwouldyoudowhenthetourleaderaskedyoutoaddonanewprogramlikeXintiandi?

1.Explaintheimportanceofkeepingtheagreedschedule2.Grantthespecialrequestontheconditionthatthetourleaderandguestsagree3.Theexpensesincurredareontheguests.4.Keeparecordwiththesignatureofthetourleaderandthenationalguide.5.Arrangeforthenewprogram5.Whatwouldyousaybeforeyoulettheguestsgetoffthecoachforatouroftheattraction?

1.Abriefintroductionto***place.2.Thedurationatthisplace3.Themeetingtimeandplace4.Thenumberofthecoach5.Theprecautionsagainstcertaincases6.Whatwouldyoudototakecareofcarsickguests?

1〕Donoteattoomuchbeforetravelling.2〕Preparesomemedicineforcarsickness.3〕Sitonthemorebalancedseatsorthefrontseats.4〕Askforhelpfromthestewards.

7.Whatwouldyoudowhentheguestsrequestedtomovefroma3-starhoteltoa4-starhotel?

1〕Providingthatthehoteltostayinisinconsistentwiththatintravellingplan,thelocalguideshouldreportittothetouringagency,lookforaappropriatehotelandapologizetotheguests.2〕Infaceofthosewhoinsistonchangingthehotelregardlessoftravellingcontract,thelocalguideshouldmakegoodexplanation,andaskthetourleaderandthenationalguidetohelppersuadethegueststoabidebytheschedule.

8.Howwouldyourespondtothearchitectswhowouldlikeanadd-onvisittoZhujiajiaoforitstraditionalarchitecture?

1〕Ifitisagrouprequest,weshouldconsiderwhetheritisreasonableandpossible.Ifso,weshouldgettheagreementandsignatureofthegroupleader,nationalguideandallthemembersofthegroup,reportittothetravelagencyifnecessary,informthegueststhattheextraexpensesincurredareonthemselves.Afterthat,arrangefortheactivity.2)Ifittherequestisputforwardbyindividualguest,itshouldbedecidedaccordingtoscheduleandsituation.Supposetherequestcanbesatisfied,trytohelpbuytickets,arrangefortaxiesandinformthepointsforattention.Weusuallydonotescortthegueststothescenicspot.9.Howwouldyourespondtotheincidentthataguestfromthegrouphadtocutshorthistourbecauseofurgentcallathome?

1)Makeclearofthepatient’sconditions,andappealtoemergentrescue.Ifonthewayorinahotel,trytofindadoctorandthensendthepatienttoahospitalimmediately.CallAEAorSOSifthepatientisamemberofeitheroftwoorganizations.2)Asktherelativesofthepatient,groupleaderornationalguidetoescortthepatienttothehospital,andtakecareofhim.3)Whilethepatientisstayinginthehospital,thelocalguideoftencomestovisithi4)Helpseparatehisvisaformthecollectivevisa.5)Makearrangementsforsightseeingfortherestofgroup.6)Submitawrittenreporttotheravelagency,statingthedetailsofthecaseandthemeasurestaken.9.Howwouldyourespondtotheincidentthataguestfromthegrouphadtocutshorthistourbecauseofurgentcallathome?

1)Makeclearofthepatient’sconditions,andappealtoemergentrescue.Ifonthewayorinahotel,trytofindadoctorandthensendthepatienttoahospitalimmediately.CallAEAorSOSifthepatientisamemberofeitheroftwoorganizations.2)Asktherelativesofthepatient,groupleaderornationalguidetoescortthepatienttothehospital,andtakecareofhim.3)Whilethepatientisstayinginthehospital,thelocalguideoftencomestovisithi4)Helpseparatehisvisaformthecollectivevisa.5)Makearrangementsforsightseeingfortherestofgroup.6)Submitawrittenreporttotheravelagency,statingthedetailsofthecaseandthemeasurestaken.

10.ThetouristsofagrouprequestsometomebeforethattheWesternfoodmealpreviouslyreservedforthemshouldbechangedtoaChinesefoodmeal,howshouldthelocalguidedealwiththerequest?

1.Iftheirrequest(forsubstitutionofChinesefoodforWesternfood)ismade3hoursbeforethemeal,thelocalguideshouldapproachtherestaurantandtrytomeettheirrequirementasfaraspossible.2.Iftheyaskforthechangejustbeforethemeal.Thelocalguideusuallyrefusesbutmusttellthemwhyitcannotbechanged.3.Iftheystillinsistonmakingthechange,thelocalguidecansuggestthattheyorderthemealthemselvesattheirownexpenses.4.Theirrequestforadditionaldishesandbeverage(inexcessofthesetquota)canbegrantedprovidedtheyagreetocovertheextracharge..5.Howwouldyourespondtotheincidentthataguestfromthegrouphadtocutshorthistourbecauseofurgentcallathome?6.Howwouldyourespondtotheincidentthataguestsuddenlyfellseriouslyillandhadtobehospitalized?7.Howwouldyourespondtotherequestofmovingfromtheassignedroomtoaroomwithariverview?8.HowwouldyourespondtotheincidentthatyougottoknowjustbeforethedinnerthataguestfromthegroupisaMuslim?9.Howwouldyourespondtotherequestofchangingdishesbecauseofsuddenillness?10.Howwouldyourespondtotherequestbyanoldcouplewhochoosetostayoutofthemountain-climbingprogram?11.Howwouldyourespondtotherequestbyaguestwhoaskedyoutobuyapieceofartifactandshiphimafterthetour?12.WhatwouldyoudowhenyoufindaguestfromthegroupismissingafteratourofYuyuanGarden?13.Whatwouldyoudowhenaguestfromthegrouptellsyouthathiswalletwasstolenlastnightandhispassportandsomecashareinit?17.Yougotanitinerary路線

旅程;行程[ai‘ti]ofthetwo-daytourofyourgroup.Howwouldyoumakegooduseoftheplantogetpreparedforthework?18.YougetanurgentcallforyoutomeetagroupatHongqiaoAirportat3pmandthedriverisalreadythere.Whatwouldyoudowhenyouarriveattheairport?19.YouareattheairportexpectingagroupfromSingapore.Whatwouldyoudotomakesurethatyoucouldfindyourgroupeasilyandright?20.Deliverawelcomespeechtothenewlyarrivedguest.21.DeliveraspeechtotheguestwhoareleavingShanghai?22.HowwouldyourespondtotheincidentthatanoverseasChineselosthiswalletwithhispassportinit?23.Whatwouldyoudowhentheprograminyouritineraryisaone-daytourofZhouzhuangandinthetourleader’sisatourofSuzhou?24.Whatwouldyoudowhenyouaretakingthenewlyarrivedguestsonthewaytothe