人本驅(qū)動的工作場所：激發(fā)團隊與個人的最佳潛能+The+People-Powered+Workplace：Empowering+People+and+Teams+to+be+Their+Best

ThePeople-

Powered

Workplace

Empoweringpeopleandteamstobetheirbest

Empowering

peopletoreach

theirfullpotential

withtechnology

Weareenteringaneraofrapidworkplace

transformationandgainingtheability

tomaximizehumanpotentialasnever

before.Multigenerationalworkplaces,newpatternsofteamworkandcollaboration,andhybridworkmodelsarebecoming

thenorminmanyindustries.Location

mattersless.Workisbecomingmore

digital—andeverythingmovesfaster.

Technologypushesusharderasthepaceofinnovationaccelerates,andbusinessesarenowfocusedonfindingtherighttoolstosupporttheseneeds—insidethenaturalflowofwork.

Thise-bookwillcoverhowemployee

experienceplatforms(EXPs)arehelping

tomodernizehumanresource(HR)

processesbyprovidingafoundationfrom

whichpeopleandteamscanreachtheir

fullpotential.ItwilldetailhowEXPscan

helporganizationsfosteramoreinclusiveculturebuiltaroundhumanconnection,

insight,purpose,andgrowth—anddiscusshowMicrosoftandourpartnersareleadingthewayinbringingthisvisiontolife.

Contents

4

Whenemployeesthrive,

organizationsflourish

9

Amovetowardemployee

experienceplatforms

11

Fourelementstoagreatemployee

experience

12Connection

15Insight

18

Purpose

21

Growth

25

Empoweringpeopleandteamsto

accomplishmoretogether

SomeMicrosoft365andOffice365suitesintheEuropeanEconomicAreaandSwitzerlanddonotincludeMicrosoftTeams.

Learnmoreonourlicensingpage

.

Whenemployeesthrive,organizationsflourish

Whenemployeesthrive,5

organizationsflourish

“Thrivingemployees

arewhatwillgive

organizationsa

competitiveadvantageintoday’sdynamic

economicenvironment.”

SatyaNadella

ChairmanandCEO,Microsoft

Foremployeestothrivewithhybridwork,leadersneedtobuildacultureoftrust

andflexibilitythatenablespeopleand

organizationstocontinuouslyadaptto

what’snext.Thisrequirestransforming

traditionalmodelsofworkandculturewithtoolsthatguideustodomore,bemore,andachievegreateroutcomesthroughanempoweredworkforce.

Astechnologybecomesthenew

mechanismtoimprovethelived

experienceofemployees,thechangesaredrivinghomethelessonthathumanproductivityisnotsolelymeasuredbyengagementorefficiency.

Forward-thinkingcompaniesareinvestinginnewemployeeexperience(EX)strategieswherewell-being,teamcohesion,and

trustbecomethelinchpinsofsuccessandthecatalystsforcreativity,innovation,

andresilience.

Thechallengeishowtobringtoolsandcapabilitiestogethernaturally,intheflowofeverydaywork,foranemployee-firstexperience.

Whenemployeesthrive,6

organizationsflourish

Therearethreeareasofopportunityfor

leaderslookingtobuildouttheirown

integratedemployeeexperience:

1.Itstartswiththeneeds

ofindividualsandteams1

Employeeexperience(EX)strategies

empowerindividualsandteamstotake

ownershipoftheirfulfillment,growth,

andsuccess,andelevatetheimpactof

managersthroughlearning,support,

andprivacy-protectedinsights.EXbuilds

simple,repeatablehabitsandroutines

atalllevelsoftheorganizationthatlead

toengagementandsuccessatwork.EX

isabouttrust,transparency,caring,and

empathy.It’saboutleadership,culture,

growth,communities,andequity.1

ThebestleaderswilluseEXto:

?Createbetterconnectionpoints,wherever,whenever,andhoweverpeoplework

?Prioritizelearninganddevelopmenttomakeiteasierforemployeestofindtheirnextgrowthopportunity

?Buildsimple,repeatablehabitsand

routinesatalllevelsoftheorganizationthatleadtoengagementandsuccessatwork

2.Consistent,mission-firstpeopleinvestmentsimprovebusiness

performance1

Asupportivecultureplaysabigrolein

transformingEXintoanexerciseofculturechange.Prioritizinginvestmentsinpeople,irrespectiveofthebusinessenvironment,iswhatbringsmoreprofit,moresatisfiedcustomers,andmoreengagedemployees.

Focusontrust,transparency,inclusion,andcaretoleadwithmissionandpurpose.

%

Organizationswithhighlyengagedemployeeshave23percentgreaterprofitability.2

3.ExcellenceinEX

directlyleadstobusiness

outcomes

Therearetwopivotstoconsiderforleaderslookingtobalanceemployeeinterestswiththesuccessoftheirorganizations:

?Endproductivityparanoia:

85percentofleaderssaytheshiftto

hybridworkhasmadeitchallengingtofeelconfidentthatemployeesarebeingproductive.3Thismindsettricklesdownasanewformof“digitaloverwhelm,”andstresshassoaredunderthe

pressureofemployeestryingtoprovetheyareworking.

Tobridgetheparanoia,leadersneedtopivotfromworryingaboutwhetherpeopleareworkingenoughtohelpingthemfocusontheworkthat’smost

important.

Whenemployeesthrive,7

organizationsflourish

%

Employeesreporttheyareproductiveatwork.

12%

Leaderssaytheyhavefullconfidence

theirteamisproductive.

Surveyrespondentswereasked,“Onatypical

day,howmuchdoyouagreeordisagreewiththefollowing?‘IfeelproductivewhenIwork.’”Surveyrespondentsinaleadershiprolewereasked,

“Howmuchofachallengeisthefollowingwhenthinkingaboutnewchangesbroughtaboutbytheshifttohybridwork?‘Havingconfidencethatmyemployeesarebeingproductive.’”

Source:

HybridWorkIsJustWork.AreWeDoing

ItWrong?,

MicrosoftWorkTrendIndexSpecialReport,September22,2022.

Whenemployeesthrive,8

organizationsflourish

.Re-recruityouremployees:

76percentofemployeessaythey’dstayattheircompanylongeriftheycouldbenefitmorefromlearning

anddevelopmentsupport—andthenumbersriseevenhigherforbusinessdecisionmakers(+7).3Prioritizing

employeelearningandgrowth

presentsawinningretentionformulafororganizations—or,alternately,ifneglected,couldposeanexistentialthreat..

Ultimately,EXisnotabouttools,processes,systems,orefficiencies;rather,it’sabout

thecultureandthemissionofacompany.Itallowsorganizationstotakeownershipoftheirgrowthandsuccess,andelevatesemployeesandteamsthroughlearning,support,andculture-driveninsights.

1

TheDefinitiveGuide:EmployeeExperience.

Bersin,Josh,2021.

2

ThePowerfulRelationshipBetweenEmployeeEngagementandTeam

Performance

,Gallup2020.

3

HybridWorkIsJustWork.AreWeDoingItWrong?

,MicrosoftWorkTrendIndexSpecialReport,September22,2022.

Amovetoward

employeeexperience

platforms

Amovetowardemployee10

experienceplatforms

MicrosoftVivaisthefirstintegratedemployeeexperienceplatform(EXP)thathelpseverypersoninanorganizationconnect,engage,learn,andgrownomatterhoworwheretheywork.Vivabringstogetherallthetoolsemployeesneedtobesuccessfulintoday’sworldofworkintooneunified

solutionthatenablesconnection,insight,purpose,andgrowth.

IntegratedEXPslikeVivabuildonleadingEXstrategiestosparkmeaningfulconnectionsbetweenpeopleatworkandcreateworkenvironmentsthataremoresatisfyingandsustainable,and

ultimatelyhigherperforming.VivaexpandstheEXmissiontoincludebalance,growth,andwell-being,andcreatesvirtuouscycleswherethesuccessoftheindividualfuelsthesuccessofthe

organization.Itcreatesasystemwherecompaniesflourish,whenpeoplethrive.

WhatmakesMicrosoftVivaunique?

Personalized,

Data-DrivenInsights

TrustedPlatform

In-Flow

Vivaistheonlyemployee

Viva’sunique,integrated

BuiltontheMicrosoft365

experienceplatformthatfully

experiencesworkacross

Cloud,Vivaisasecure,

tapsthepoweroftheMicrosoft

Microsoft365,MicrosoftTeams,

extensibleplatformfor

Graphtohelpyouturn

andthird-partyapps,soyou

developingcustomsolutions

workplacedataandinsights

canengagepeoplenaturally

foryourbusiness.

intocompetitiveadvantage.

withintheflowoftheirwork.

VivaisbuiltrightintoMicrosoftTeamsandexperiencedthroughMicrosoft365,soemployeescanfindwhattheyneed,whentheyneedit.Vivaiseasilycustomizableandextensible,accessiblefromanywhere,andintegrateswiththetoolsthatorganizationsalreadyuse.

Fourelementsto

agreatemployee

experience

CONNECTION

Fourelementstoagreat12

employeeexperience

Creatingagreatemployeeexperiencehasbecomemorechallengingthanever,andinthishybridworldpeoplearefeeling

stressed,disconnected,ordisengaged.

Anewapproachisrequiredwherecultureandemployeeexperiencecanmeettheneedsofthisdistributedworkforce.

IntegratedEXPslikeMicrosoftVivahave

steppedintopromoteamorevibrant,

connected,andinclusiveworkplaceculturewhereinformationandknowledgeflow

freely,andeveryonebelongs.EXPskeep

everyoneincludedandcollaboratingmore,todeliverresultsthathelptheorganizationgrowandflourish.

Vivacanstrengthenworkplaceconnectionsbybuildingacommunicationsand

communityplatform,withanincreasein

employeeretentionemergingasoneofthekeybusinessoutcomes.

Fourelementstoagreat13

employeeexperience

MicrosoftVivacan:

?Helppeoplediscoverrelevantand

personalizedinformation,news,and

resourcesthroughtheappstheyuse

everyday—contentpoweredbyAIandMicrosoftGraph,aswellasinformationfromVivaGoalsandVivaTopics,acrossMicrosoft365

?Createcommunitiesandplacesto

connect,whereanyonecanexchangeideastokeepemployeesinformed,invested,andinspired

?Facilitateatwo-waydialoguebetweenemployeesandleadersandfosteropendiscussionandknowledgesharing

amongemployeesacrossdepartments,geographies,andlanguages

?Connectandengageworkerswiththerighttools,people,andinformationtheyneedtodotheirbestwork

Organizationswithafocusonconnectionare87percentmorelikelytomakebetterdecisions1and75percentfasteratbringingproductstomarket.1

Fourelementstoagreat14

employeeexperience

TaketheexampleofBlum2—afamily-

runfurniturefittingcompanyusingViva

tocentralizecompanynews,tasks,and

conversations,togiveworkersaconsistent

brandconnectionthattheycanaccess

fromanywhere.“Thisisn’tjustaboutone-

waycommunication,”saysSarahBlum,

employerbrandingandrecruitingspecialistatBlum.“Wethinkaboutthedirectionwewanttogotogether,[and]we’rebetter[at]engagingemployeesandshowingthem

thatthey’reworkingtogetheraspartof

somethingbig.”2

MicrosoftVivaallowsdecisionmakers

toconsideranewsetofleadershiptools

toengagedirectlywiththeiremployees,

andcancreateplacesofconnectionthat

supportthemergingofperspectivesand

deepeningofrelationships.

Vivacansimplifyanemployee’sdaywithanintegratedandpersonalizeddashboard,andcantailortheexperiencetospecific

employeegroups,roles,orgeographies,

sothatindividualsandorganizationscan

becomebetterversionsofthemselves.

1

"TheImportanceofInclusionintheWorkplace

,"KornFerry.

2

"Blum:ATrustedCompanyinaNewEra

,"MicrosoftCustomerStories,November23,2021.

INSIGHT

Fourelementstoagreat15

employeeexperience

Theabilitytounlockreal-timeinsights

andactionablerecommendationscan

helpeveryoneintheorganizationtoworksmarterandstayfocused—especiallyinahybridworldthathasmadeitdifficultformanagersandleaderstogaugehowemployeesaredoing.

Andthisbecomesbusinesscriticalinthequestforincreasedproductivity,employeeengagement,andemployeeretention.

TheMicrosoftWorkTrendIndexreport

showsthatonly43percentofemployeesconfidentlysaytheircompanysolicits

employeefeedbackatleastonceayear—meaningoverhalfofcompanies(57

percent)mayrarely,ifever,askandhear

abouttheiremployees’experienceatwork.1

Datacanalsohelpleadersaugment

knowledgeabouthowpeoplefeel,

withinsightsabouthowpeoplework.ThisholisticviewontheoverallEX

givesmanagersgreatervisibilityinto

organizationalhealth,whichcanhelp

seniorleadersaddresscomplexculturalchallenges.Managerscanusethedatatoidentifytheimpactofhybridworkonpeopleandtheirbusiness,tosetupnewteamplansforhealthierworkhabits.

Fourelementstoagreat16

employeeexperience

Strong,actionableinsightscanleadtoahealthybalanceofproductivityandwell-being.For

example,PayPal—poweredbyMicrosoftVivaandwiththecommitmentoftheirleadership—was

abletouseadvancedtoolsandintegrationstoperformdeeperanalysis,addresscomplexchallenges,andrespondquicklytochange.

“Ithinkapproachingthedeep

questionsthatshapehowwerunourbusinessopenedthedoorforustoadoptVivaInsightstogetabetterunderstandingofemployeebehavior,”saysDanTorunian,vicepresidentofemployeetechnologyandexperiencesatPayPal.“Beingabletogetthatquantifiablepulseontheworkforceallowsustopivotquicklyandmakeappropriate

accommodations.”2

MicrosoftVivaallowsmanagersandleaderstoharnessthepowerofworkplaceanalyticsand

listeningtoolstounderstandwhatprogramsareworkingwellandidentifyareasforimprovement.Inadditiontogettingemployeefeedbackfromorganization-widesurveys,managerscannowseekquick,ongoingfeedbackontheirteam’sexperiencewithresearch-backedtemplatesdesignedtodriveteamsuccess.

Managerscanusedatatoidentifyteamcollaborationnormsthatcanleadtoburnoutandtransformthatdataintoactionforlastingimpact,settingupteamplanstohelpfosterhealthyworkhabits.

Fourelementstoagreat17

employeeexperience

MicrosoftVivacan:

?Giveindividualspersonalizedinsightsandnudgestohelpthemstayfocused,productive,andmindfulthroughouttheday

?Helpmanagersidentifyandaddressopportunitiestoreduceburnoutandincreaseproductivity

?Understandtheimpactofhybridworkonpeopleandthebusiness

?Addressthechallengesimportanttobusinesseswithadvancedtoolsandcustominsights

Vivaensuresthatdecisionsaredrivenby

themostup-to-dateinformationandallowsleaderstoconsistentlytakeapulseonhowtheiremployeesaredoing,withtimely,

actionableinsightscrucialtomaintainingacompetitiveedge.

1

HybridWorkIsJustWork.AreWeDoingItWrong?

,WorkTrendIndex

SpecialReport,September22,2022.

2

"PayPalUnlocksWorkplaceData,ImprovesEmployeeWell-Beingwith

MicrosoftVivaInsights

,"MicrosoftCustomerStories,January31,2022.

PURPOSE

Fourelementstoagreat18

employeeexperience

Recenteventshavepermanentlyalteredwhatpeopleexpectfromtheirjobs.

Flexibility,inclusion,andaclearsenseofpurposearenownon-negotiables,andemployeesarehungryforamorehumandeal.

Today,withprovenvalueandbuy-infromseniorleadership,teamsacrossMicrosoftarerealizingvaluefromEXtoolslike

objectivesandkeyresults(OKRs).

OKRsofferaprovengoal-setting

frameworkforcreatingalignment,

sharpeningfocus,andbuildingahighlyproductiveandengagedworkculture.

“Especiallyattheindividual

contributorlevel,OKRshavehelpedpeopleseehowtheworkthatwedodirectly

impactsourbusinessstrategyandourbusinessobjectives.”

MaryleenEmericLeal

ChiefofStaff,MicrosoftModernWorkmarketingorganization1

Fourelementstoagreat19

employeeexperience

EXPslikeMicrosoftVivaarebringing

greatergoalclarityandalignmentat

scale,aswellasprovidingemployeeswithincreasedvisibilityintoorganizationalgoalsandpriorities.

Vivacan:

?Clarifyandaligngoalsacrossthe

organizationsopeopleknowhowtosucceedtogether

?Boostindividualandteamperformanceineverydepartmentwithpersonalizedlearningandrole-basedtargeted

training

?Givepeoplesimple,intuitivewaystofindandshareknowledgeandbestpractices

?Increasecollaborationandmeetingeffectiveness

Notsurprisingly,Viva’seffectonemployeeretentioncanbesignificant,withemployeeshavinggreaterroleorworkclarity:

?3.95xaslikelytosaytheyplantostayatthecompanyforatleasttwoyears2

?7.1xaslikelytosaytheyrarelythinkaboutlookingforanewjob2

?4.5xaslikelytosaythey’rehappyattheircurrentcompany2

Fourelementstoagreat20

employeeexperience

MicrosoftVivahelpstobetterunderstandindividualimpactbysettingobjectives

andkeyresultsthatfunnelintocore

culturalpriorities.Vivaimprovesonakey

productivityinsightbyhelpingprepare

forthedayandweekahead,withvaluablesignalsthatimproveworkpatternsviaa

personalizeddailybriefingemail.Vivahelpstoalignpeopleandprojectstostrategic

businesspriorities,setcleargoals,and

empowerpeopleandteamstoaccomplishmoretogether.

OKRsallowanyoneintheorganization

toseethebiggerpicturethroughclear

objectivesandprioritizingkeyresultstoimproveemployeeexperience.Theybreakdownsilosthroughsharedobjectives,

balanceflexibilityandconsistency,andserveasasourceofempowermentforteamsandindividuals.

1

HybridWorkIsJustWork.AreWeDoingItWrong?

,WorkTrendIndex

SpecialReport,September22,2022.

2

"FocusandAlignment:HowMicrosoftUsesOKRstoAchieveBusiness

Goals

,"MicrosoftCustomerStories,May16,2022.

GROWTH

Fourelementstoagreat

employeeexperience

Investinginlearningandknowledgehasbecomeacorepartofthestrategyto

retainandcultivatethebesttalent,whichisespeciallyimportantinacompetitive

marketthathasacceleratedsincethe

pandemic.EXPslikeMicrosoftVivacan

developandretaintoptalentbygiving

peopletherightcontent,information,andconnectionstheyneedtogrowateverystageoftheircareer.

Companiesandleadersthatprovide

cutting-edgedevelopmenttools

demonstratetheirinterestinattractingandnurturingtalentfromwithin,andforthem,it’saboutempoweringtheiremployeestochoosetheirownpathswiththerightcontent,information,andconnectionstoexpandimpactateverystageofthecareermap.

21

Fourelementstoagreat22

employeeexperience

76%

61%

Thereare,however,clearbarrierstothegrowth/learningpotential:ashortageoftime,difficultyinprioritization,andthelackofhigh-qualitylearningcontent.Thesearekeyblockersaffectingbothonboardingandretention.AndthisishighlightedbytheMicrosoftWorkTrendIndexreport,1whichshowsthat:

56%

56percentofemployees

76percentofemployeessay

61percentofemployees

and68percentofbusiness

they’dstayattheircompany

wouldbemoreengagedwith

decisionmakerssaythere

longeriftheycouldbenefit

learningifitwasintertwined

arenotenoughgrowth

frommorelearningand

throughouttheirwork

opportunitiesintheir

developmentsupport

platforms

companytomakethem

wanttostaylongterm

Fourelementstoagreat23

employeeexperience

“Tostaycompetitive,

wemustbeamore

responsiveorganizationthat’sknownforlisteningtoandsupporting

employees.”2

LornaStubbs

ChiefHumanResourcesOfficer,MusicTribe

MicrosoftVivaisuniquelysetupto

contributetoeverystageoftheemployeelifecycle:

?Streamliningnew-hireandnew-to-roleonboardingsopeoplecanrampup

quicklyandthrive

?Inspiringlearningandgrowthby

offeringcuratedcoursesandreskillingassignments—makingiteasytolearnonthejobbyhelpingemployeeseasilyfindtheknowledge,resources,and

expertisetheyneedtosucceed

?Boostingindividualandteam

performanceineverydepartmentwithpersonalizedlearningandrole-basedtargetedtraining

?Fosteringindividualandorganizationalgrowththroughnetworking,

mentorships,andcommunities

Fourelementstoagreat24

employeeexperience

WithfeatureslikeAnswersinMicrosoftVivaandOrganizationalKnowledgeGraph,VivatapsintothepowerofAItoreasonover

organizationalcontentandautomaticallyidentify,process,andorganizeinformationintoeasilyaccessibleknowledge.Viva

canprovidereal-timeanswersto

criticalquestionsthatmatchemployee

questionstoanswersandexpertsacross

theorganization,tohelpputcollective

knowledgetoworkforallemployees.

Vivaenablesexpertstoshareandrefine

knowledgethroughcuratedtopicpagesandtopiccards,whichareautomatically

generatedandupdatedbyAIandsurfacedacrossMicrosoft365.

Ultimately,byaligningpeopleandprojectstostrategicbusinesspriorities,Vivacanhelporganizationalleaderssetcleargoals,andempowerpeopleandteamstoaccomplishmoretogether.

1

HybridWorkIsJustWork.AreWeDoingItWrong?

,WorkTrendIndex

SpecialReport,September22,2022.

2

"MusicTribeTunesIntoaCultureofLearningwith