新職業(yè)英語(yǔ)1-基礎(chǔ)篇-Unit 7

Unit7新職業(yè)英語(yǔ)職業(yè)綜合英語(yǔ)1第2版ContentsListening&Speaking4Warming-up1ReadingA2ReadingB3LanguageLab7LanguageLab7Writing5Mini-project6Warm-1-1Task1Completethefollowingsurveyformaboutcampuscanteens.Warm-1-2Task2SupposeyouaretheCEOoftheCampusCanteenCorporation.Accordingtothecompletedsurveyabove,areyourcustomerssatisfied?Howcouldyoumakeimprovements?ReadingAReadingATextTask1Task2BusinessKnow-howTextA-1IReallyWanttoKnow

FridaynightIwentoffmydiet.IdaresayIdeservedagoodmealafterlosingthetwentypoundsIgainedfromtoomanytripstoManhattanrestaurantslastyear.MywifeandIwenttooneofourfavoriteHoustonrestaurantstocelebratethesuccessfulconclusionofmydiet.ReadingATextA-2Thefood,asalways,waswonderful.Theservicewasevenbetterthanusual.Ireallywouldhavegiventherestauranttopmarksoneveryitem—butIdidn't.Why?We'llseeinamoment.ReadingATextA-3

Itisadmirableforanorganizationtowanttomeasurecustomersatisfaction.However,todosocorrectly,theentiremeasurementprocessmustbeproperlydesignedandimplementedfromstarttofinish.Properquestionnairedesignisjustthefirststepintheprocess.Equallyasimportantisestablishingaprocessofgatheringdatawhichwillobtainarepresentativesampleofcustomers,andwhichkeepsbiastoaminimum.Thisiswheremanyorganizationsfail.Thisiswherethisparticularrestaurantfailed.ReadingATextA-4Afterwehadfinishedourcoffee,thewaiterbroughtoverthecheck.Withthecheckwasabriefcustomersatisfactionsurvey.Onesideofthequestionnairecontainedanotefromtheowner,beginningwiththewords“Ireallywanttoknow〞.Theothersideofthequestionnairecontainedafewstandardmeasurementitemsandroomforcomments.Whatwasalittledifferentaboutthissurveywasthatthequestionnairehadalreadybeenfilledoutbythewaiter.Onascaleof“excellent〞,“good〞,and“needsimprovement〞,thewaiterhaddrawnalinethroughallthe“excellent〞boxes.ReadingATextA-5AsmuchasIenjoyedtheservice,Iwasnotabouttodepositaquestionnairethatsomebodyelsehadcompletedintoaballotbox.However,manypeoplewouldreturnsuchaquestionnairewithoutthinkingtwice.ReadingATextA-6Theowneroftherestaurantisonlyfoolinghimselfbykeepingthecurrentcustomersatisfactionmeasurementprograminplace.Ifhe“reallywantstoknow〞,hewouldbebetteroffaskingsomeonetohandoutpostage-paidquestionnairestopeopleastheylefttherestaurant.ReadingATextA-7Ifyouhaveacustomersatisfactionmeasurementprograminplace,orifyouarethinkingofimplementingone,weurgeyoutogiveasmuchattentiontothedistributionandcollectionprocessasyoudotothequestionnairedesign.ReadingAA-Trans-1ReadingA我真的很想知道周五晚上我結(jié)束了節(jié)食。把去年因常去曼哈頓的餐館吃飯而增加的20磅減掉之后，我敢說(shuō)我該理直氣壯地美餐一頓了。為了慶祝節(jié)食成功，我和太太去了休斯頓一家我們最喜歡的餐館。A-Trans-2飯菜與往常一樣，味道好極了，效勞比平常還要好。我真想給這家餐館的每個(gè)工程都打最高分，但我沒(méi)有。為什么？一會(huì)兒我們就知道了。ReadingAA-Trans-3一家公司想度量一下顧客滿(mǎn)意度是件好事。但是，要想把這件事做好，整個(gè)度量過(guò)程必須妥善設(shè)計(jì)，并自始至終完整地實(shí)施。合理設(shè)計(jì)調(diào)查問(wèn)卷僅僅是這個(gè)過(guò)程的第一步。為了能夠從顧客那里獲得代表性的數(shù)據(jù)樣本，并將偏見(jiàn)降到最低，建立數(shù)據(jù)搜集程序也同樣重要。許多公司卻未能做到這一點(diǎn)，而這也正是這家餐館的失敗之處。ReadingAA-Trans-4話(huà)說(shuō)我們喝完咖啡之后，侍者拿來(lái)了賬單。與賬單附在一起的，還有一份簡(jiǎn)要的顧客滿(mǎn)意度調(diào)查問(wèn)卷。問(wèn)卷的一面是餐館老板的一份說(shuō)明，開(kāi)頭寫(xiě)著“我真的很想知道〞；另一面是一些標(biāo)準(zhǔn)的測(cè)量工程，以及顧客填寫(xiě)意見(jiàn)的空白處。有一點(diǎn)不同的是，這份調(diào)查問(wèn)卷已經(jīng)由侍者填完了。在“很好〞、“好〞和“有待提高〞三個(gè)級(jí)別上，侍者已經(jīng)在所有“很好〞的方框內(nèi)劃了一條線(xiàn)。ReadingAA-Trans-5盡管我很滿(mǎn)意這家餐館的效勞，我也不打算把一份已由別人完成了的調(diào)查問(wèn)卷放到意見(jiàn)箱里。然而，很多人卻會(huì)不假思索就將這種問(wèn)卷交回。ReadingAA-Trans-6如此進(jìn)行顧客滿(mǎn)意度調(diào)查，這家餐館的老板只是在愚弄自己罷了。如果他“真的很想知道〞，在顧客離開(kāi)時(shí)，讓人給他們分發(fā)一些郵資已付的調(diào)查問(wèn)卷，會(huì)對(duì)他更有好處。ReadingAA-Trans-7如果你正在進(jìn)行或者正打算進(jìn)行顧客滿(mǎn)意度調(diào)查，我們強(qiáng)烈建議你除了注重問(wèn)卷的設(shè)計(jì)外，也要特別注意問(wèn)卷的發(fā)放和回收過(guò)程。ReadingAtostopReadingAgooffe.g.

Hewentoffdrivingaftertheaccident.e.g.

You’vebeenworkingallthemorning—Ithinkyoudeservearest.ReadingAdeservev.tohaveearnedsomethingbygoodorbadactionsorbehaviore.g.LastweekIgainedanotherfivepounds.ReadingAgainv.toincreaseinweight,speed,heightorvaluee.g.

Thisessayisadmirableinallrespects.ReadingAadmirablea.havingmanygoodqualitiesthatpeoplerespectandadmiree.g.Educationshouldn’tbemeasuredonlyby

examinationresults.ReadingAmeasurev.tojudgetheimportanceorvalueofsomethinge.g.

Itwastheworstdayinmyentirelife.ReadingAentirea.whole;completee.g.

Wehavedecidedtoimplementthepresident’s

suggestioninfull.ReadingAimplementv.totakeactionorputintopracticee.g.

1.Mygrandfatherestablishedthefamilybusiness

in1938.2.Therelationshipsbetweenthetwocompanies

wereestablishedtwoyearsago.ReadingAestablishv.tostart;tosetupv.togetsomethingespeciallybymeansofeffortReadingAobtaine.g.

Wewishtoobtainfirst-handinformation.e.g.

Theyhaveconductedaresearchinthisparticular

field.ReadingAparticulara.

unusual,singleanddifferentfromothersn.ageneralexaminationorstudy(ofconditions,opinions,etc.),especiallycarriedoutbyaskingpeoplequestionsReadingAsurveye.g.

Arecentsurveyshowsthatmanyteenagersspendthreehoursadayplayingcomputer

games.n.opiniongivenbrieflyinspeechorwritingaboutsomethingorsomeoneReadingAcommente.g.

Doyouhaveanycommentstomakeuponmy

story?tocomplete(aform)byansweringthequestionsinthespacesprovidedReadingAfilloute.g.

Couldyoufilloutthisapplicationformquickly?v.toputsomethingdowninaparticularplace;toputmoneyorsomethingvaluableinabankorotherplaceswhereitwillbesafeReadingAdeposite.g.

1.Shedepositedhercaseinthecorner.2.Youareadvisedtodeposityourvaluablesin

thehotelsafe.tothinkverycarefullyaboutsomethingReadingAthinktwicee.g.

Theteacheradvisedhimtothinktwicebefore

decidingtoquitschool.inexistenceandreadytobeusedReadingAinplacee.g.

Thenewregulationsarenowinplace.togivesomethingtoeachmemberofagroupReadingAhandoute.g.

Couldyoustarthandingthesebooksout,please?v.tostronglyadvisesomeonetodosomethingReadingAurgee.g.

Brownurgedhertoreconsiderhisdecision.n.theactofsharingthingsamongalargegroupofpeopleinaplannedwayReadingAdistributione.g.Thedistributionofthefoodsuppliesinthe

earthquakeareabegantwodaysago.A-Task1-1Task1

Answerthefollowingquestionsaccordingtothepassage.Wheredoesthewritermostprobablylive?2.Whydidthemanandhiswifegototheirfavoriterestaurantfordinner?3.Whyistheprocessofgatheringdataimportantforcustomersatisfactionmeasurement?Houston.Becausetheywantedtocelebratethesuccessfulconclusionofhisdiet.Becauseithelpstoobtainarepresentativesampleofcustomersandkeepbiastoaminimum.ReadingAA-Task1-24.Whatdidtheowner’snoteinthequestionnairebeginwith?5.Inordertosuccessfullymeasurecustomersatisfaction,whatshouldanorganizationpaymuchattentionto?Itbeganwiththewords“Ireallywanttoknow〞.Itshouldpaymuchattentiontothedistributionandcollectionprocess.ReadingAA-Task2Task2

Decidewhetherthefollowingstatementsaretrue(T)orfalse(F)accordingtothepassage.ReadingA()1.Thewriterwasnotsatisfiedwiththemealoftherestaurant.()2.Establishingaprocessofgatheringdataisasimportantasproperquestionnairedesignforcustomersatisfactionmeasurement.()3.Theowneroftherestaurantdidn’treallywanttomeasurecustomersatisfaction.()4.Thewriterhadn’tintendedtofillintheblankquestionnaire.()

5.Thewriterthoughtpostage-paidquestionnaireswouldbeagoodwaytomeasurecustomersatisfaction.FTTFTBusinessKnow-howConductingaSurvey●

Establishthegoalsoftheproject—whattolearn;●Determinewhatpeoplearetargetedand

howmanyaretobeinterviewed;●Choosehowtointerview(facetoface,

telephone,etc.);●

Designthequestionnaire;●

Pretestthequestionnaire,ifpractical;●

Conductinterviewsandcollectdata;●

Analyzethedata—producethefindings.

ReadingBReadingBTextTask1Task2TextB-1ReadingBAppleCare+foriPhoneEveryiPhonecomeswithayear’swarranty.Thewarrantyguaranteesthehardwareforafullyearandincludesupto90days’support.AppleCare+extendsthewarrantytotwoyearsfromtheoriginaldateofpurchaseandincludestwoincidentsofaccidentaldamage,eachsubjecttoa$79servicefeeplusapplicabletax.

TextB-2ReadingBOnestopfortechnicalsupportAppleCare+providesone-stopserviceandsupportfromAppleexpertsincluding:?DirectaccesstoAppleexperts;?Repairsbymail:mailinyouriPhoneusingaprepaidshippingboxprovidedbyApple;?Repairsinstore:TakeyouriPhonetoanAppleRetailStoreorotherAppleAuthorizedServiceProvider;?ExpressReplacementService.TextB-2ReadingBSoftwaresupportincludedWithAppleCare+,AppleexpertscanhelpissueswithyouriPhoneincluding:?Connectingtowirelessnetworks;?UsingApple-brandediPhoneappssuchasMailandCalendar.ApplehardwarecoverAppleCare+providesrepairorreplacementcover,bothpartsandlabor,fromApple-authorizedtechnicians,including:?iPhone;?Battery;?Includedearphonesandaccessories.TextB-2ReadingBImportant

notes1.AppleCare+shouldbepurchasedwithin30daysofthedateyouboughtyournewiPhone.After30days,AppleCare+maybepurchasedatanAppleRetailStoreorthroughanAppleCareContactCenter.2.TobuyAppleCare+atanAppleRetailStore,aspecialistwillfirstneedtoverifyyouriPhonepurchasedateandconfirmthatyouriPhonehasnopre-existingdamage.3.TobuyAppleCare+fromanAppleCareContactCenter,youwillberequiredtoverifyyourpurchasedateandrunadiagnostictoconfirmthatyouriPhonehasnopre-existingdamage.B-Trans-1ReadingB蘋(píng)果延保效勞

每部蘋(píng)果均可享有一年的硬件保修效勞和長(zhǎng)達(dá)90天的免費(fèi)技術(shù)支持。購(gòu)置了蘋(píng)果延保效勞的可以將保修時(shí)限延長(zhǎng)到購(gòu)機(jī)起兩年之內(nèi)，還可獲得多達(dá)兩次的意外損壞保修效勞。該項(xiàng)維修每次需要收取79美元和相應(yīng)的稅金。B-Trans-1ReadingB一站式技術(shù)支持蘋(píng)果延保效勞可以提供蘋(píng)果公司技術(shù)專(zhuān)家一站式效勞和技術(shù)支持，包括：?直接獲得蘋(píng)果公司技術(shù)專(zhuān)家的幫助；?郵寄維修：用蘋(píng)果公司提供的郵資已付郵包將你的報(bào)修郵寄給蘋(píng)果公司維修；?用戶(hù)送修：將你的蘋(píng)果帶至蘋(píng)果零售店或蘋(píng)果授權(quán)效勞提供商處維修；?特快更換效勞。B-Trans-2ReadingB蘋(píng)果硬件保修蘋(píng)果延保效勞提供由蘋(píng)果公司授權(quán)技術(shù)人員進(jìn)行的維修或更換效勞，涵蓋部件和人工費(fèi)，包括：?；?電池；?原配耳機(jī)和配件。

蘋(píng)果自帶軟件技術(shù)支持在蘋(píng)果延保效勞條件下，蘋(píng)果公司技術(shù)專(zhuān)家可以幫你解決的疑難問(wèn)題，包括：?連接到無(wú)線(xiàn)網(wǎng)絡(luò)；?使用郵件和日歷等蘋(píng)果品牌的應(yīng)用程序。B-Trans-2ReadingB重要提示1．蘋(píng)果延保效勞須在購(gòu)置之日起30天內(nèi)購(gòu)置。如果在購(gòu)置時(shí)沒(méi)有選購(gòu)蘋(píng)果延保效勞，你仍可前往蘋(píng)果零售店或致電蘋(píng)果延保效勞聯(lián)系中心進(jìn)行購(gòu)置。2．在蘋(píng)果零售店購(gòu)置蘋(píng)果延保效勞，專(zhuān)家需要先核實(shí)你的購(gòu)機(jī)日期，并確認(rèn)之前無(wú)任何損壞。3．如果致電蘋(píng)果延保效勞聯(lián)系中心進(jìn)行購(gòu)置，你需要先通過(guò)購(gòu)置日期驗(yàn)證，并運(yùn)行診斷程序以確認(rèn)你的之前無(wú)任何損壞。TrueFalse1.ApplewarrantsitsiPhonesandsoftware,excludingitsaccessories.2.ThelimitedwarrantyonnewiPhonehardwareendsafteroneyearfromthedateofpurchase.3.YoucansendyouriPhonetoanAppleRetailStoreforrepairinashippingboxprovidedbyAppleandtheywillpayallthecharges.4.WithAppleCare+,AppleexpertscansolveallthesoftwareproblemsinyouriPhone.5.AppleCare+mustbepurchasedwhenyoubuyyournewiPhoneatanAppleRetailStore.B-Task1ReadingBTask1Decidewhetherthefollowingstatementsaretrue(T)orfalse(F)accordingtothewarranty.★★★★★B-Task2ReadingBTask2SurftheofficialwebsiteofAppleandfindanswerstothefollowingcustomers’questions.

Howmuchwillmyin-warrantyservicecost?Answer:Warrantyserviceforeligiblerepairsisavailable___________for___________monthsfromthedateofpurchase.

Whattypesofdamagearenotcoveredbymywarranty?Answer:Apple’sLimitedWarrantyforiPhoneexcludescoveragefordamageresultingfrom___________,disassembly,unauthorized___________andunauthorizedmodifications.

CanIextendservicecoverageonmyiPhonebeyondthewarranty?Answer:AppleCare+extendsthewarrantyto___________yearsfromtheoriginaldateofpurchaseandincludes___________incidentsofaccidentaldamagefromhandling,eachsubjecttoa___________servicefeeplusapplicabletax.ABCatnochargetwelveaccidentservice

twotwo$79ListeningTask1Task2Task3Task4Task5Listening&SpeakingL-Task1Task1EllaBlackistalkingaboutthedelayofanorderwithThomasCook.Listentotheconversationandfillintheblankswithwhatyouhear.W:We’vecheckedtheorder,anditlastFriday.I’msosorryaboutthat.M:Youknowweareadesigncompany;ourworkcannotbedonewithoutcomputers.Ourworkhasbeenaffected.W:Sorry,sir.Wepromise.M:Whatifwedon’tgetitbythen?Ourmanageryourservice.Thisisourfirstorder,andthingslikethisshouldn’thavehappened.W:Ifullyunderstandyourpositionatthismoment..Idohopethisincidentwon’taffectourfuturebusinessrelations.M:Well,Ihopeso.shouldhavereachedyoubecauseofthedelayyou’llgetitnextMondayisn’tsatisfiedwithThiswillneverhappenagainListening&SpeakingL-Task2Task2

LisaisMr.Haywood’ssecretary.SheistalkingwithRobertRowley,abusinesspartnerofthecompany.Listentotheconversationandchoosethebestanswertoeachquestionyouhear.Script1.A.Becausehe’soutonbusiness.B.Becausehedidn’treceiveMr.Rowley’smessages.C.BecauseLisadidn’ttellhim.D.Becausehehasbeenverybusyrecently.2.A.Twotimes.B.Threetimes.C.Fourtimes.D.Fivetimes.3.A.Nextweek.B.Bytheendoftheweek.C.Tomorrow.D.Thisafternoon.Listening&SpeakingL-2-ScriptTask2

Script

Listening&SpeakingL-Task3Listening&SpeakingScript1.Thewomanboughtaboxofprintingpaperlastweek.TrueFalse2.OntheboxoftheprintingpaperitsaysB5.TrueFalse3.Thewomandemandedarefundof20.35pounds.TrueFalse4.Theassistantwouldcalltheirotherbranchtoseeiftheyhaveany.TrueFalse√√√√yesterday12.35poundsTask3

Acustomeriscomplainingtoashopassistantaboutaboxofprintingpapershebought.Listentotheconversationanddecidewhetherthefollowingstatementsaretrueorfalse.Thenwritekeywordstosupportyouranswers.L-3-ScriptTask3

Script

Listening&SpeakingL-Task4Listening&SpeakingTask4

Sophiaisreceivingaphonecallfromacustomer.CompletetheCustomerServiceHelpFormwithwhatyouhear.Script

CustomerServiceHelpFormNameofcustomerEddieEdwards__________Address28TwyfordAvenue______PhoneNo.1.()_Product 2.aSONY()ProblemItwon’trecord.______Whenpurchased 3.()Lengthofguarantee 4.()years_Customerhasreceipt? Yes□/No□__________Customerhasguaranteecertificate?5.Yes□/No□__________077008865378DVDplayeroneweekagothree√√L-4-ScriptTask4

Script

Listening&Speaking

Tobettercommunicatewithacomplainingcustomer,usethefollowingstepstohelpyouhandleandsolvetheproblem.Firstly,__________________.Writedownanynames,dates,andmajorpointsofthecomplaint.Secondly,thinktwicebefore______________.Expressyourregretforhisorherdissatisfactionandanyinconvenienceheorshemayhaveexperienced,butthinkbeforeyougiveanypromise—becausenothingannoyscustomersmorethanabrokenpromise.L-Task5-1Listening&SpeakingTask5

Listentothepassagetwiceandfillintheblankswithwhatyouhear.

listenandtakenotesmakingpromisesL-Task5-2Listening&Speaking

Thirdly,checkthefacts.Makesurethecustomerhasgivenyouiscorrectandworkoutsolutionsbyyourself.Thelaststepistooffersolutions.Whenthecustomercomplains,youshouldalwaysofferhimasolutiontotheproblem.Ifyoucannotdirectlyfixtheproblem,offerhimsomethingelsetotryandkeephimsatisfied.Therearemanydifferenttypesofsolutionswhichcouldturnadisappointedcustomerintoahappyone,suchas,to,refundthemoney,offerarepair,offeradiscountonthenextpurchase,and theinconveniencecaused.theinformationofferareplacementapologizeforWritingWritingTask1Task2DearMr.Benson,ofMarch12.thecomputeryouboughtfromusarrivedinsuchpoorcondition.Itmighthavebeendamagedduringshipment.anewcomputerassoonaspossible.Toensureitreachesyousafely,itwillbedouble-packedthistime.fortheinconvenienceithascaused.Yourssincerely,EmilyWatsonEmilyWatsonCustomerServiceManagerW-Task1WritingTask1

Completethefollowingletterofadjustmentwiththegivenexpressions.Wewillsendyou PleaseacceptourapologyThankyouforyourletter WearesosorrythatThankyouforyourletterWearesosorrythatWewillsendyouPleaseacceptourapologyDearMr.Walters,ThankyouforyourletterofNovember15.Wearesosorrythatthegoodsyoureceivedhavenotbeensuppliedcorrectly.Itmighthavebeenanerrorduringshipment.Wewillmakeuptheshortfallassoonaspossible,andpromisethatsuchthingswillneverhappenagain.Pleaseacceptourapologyfortheinconvenienceithascaused.Yourssincerely,WangYiWangYiCustomerServiceManagerW-Task2WritingTask2

Supposeyouarethecustomerservicemanagerofyour company.Writealetterofadjustmenttotheletterofcomplaint inTask1onPage90.SampleMiniWorkingroups.Eachgroupaskstenstudentstofillinthequestionnairebelowabouttheiruseofmobilephonesandthendraftasummaryofthesurveyresults.Mini-project●Workingroups;●RefertothesampleonPage106;●

Todoaresearchandthenanalyzethedata

collected;●

In-classpresentation.

LanguageLabLanguageLabTask1Task2Task3Task4Task5LL-Task1LanguageLabTask1

Matchthewordsorphrasesontheleftwiththeirmeaningsontheright.A.haveanincreaseinB.inexistenceandreadytobeusedC.haveearnedsomethingbygoodorbadactionsorbehaviorD.stronglyadvisesomeonetodosomethingE.takeactionorputintopracticeF.opiniongivenbrieflyinspeechorwritingaboutsomethingorsomeoneG.setup;startH.ageneralexaminationorstudy(ofconditions,opinions,etc.),especiallycarriedoutbyaskingpeoplequestionsI.unusual,singleanddifferentfromothersJ.whole;complete()1.deserve()2.entire()3.survey()4.gain()5.particular()6.urge()7.comment()8.implement()9.establish()10.inplaceCJHAIDFEGBLL-Task2LanguageLabTask2

Completethesentenceswiththefollowingwordsorphrases.Changetheformifnecessary.AfterTompassedhisdrivingtest,he________anapplicationforhisdriver’slicense.2.MaryandIhave__________cooking,soweliveonsaladsthesedays.3.IfIwereyou,I’d__________beforeinvestingthemoneyinthatbusiness.4.Hehadreadthenovelhimself,andmadequiteafew__________onit.5.Thecommittee’ssuggestionwillbe_________oncethepresidentgivesthepermission.filledoutgoneoffthinktwicecommentsimplementedcommentthinktwiceimplementgoofffilloutLL-Task3-1LanguageLabTask3

Rewritethefollowingsentencesafterthemodels.

Model1:Anorganizationwantstomeasurecustomersatisfaction.Thatisadmirable.

Itisadmirableforanorganizationtowanttomeasurecustomersatisfaction.1.Iwilltranslatethisarticle.Thatwillbedifficult.Itwillbedifficultformetotranslatethisarticle.2.Thepolicemanhasexplainedtohimwhathadhappened.Thatisnecessary.

Itisnecessaryforthepolicemantohaveexplainedtohimwhathadhappened.3.Thelostchildrenwillfindtheirwayhome.Thatwon’tbepossible.Itwon’tbepossibleforthelostchildrentofindtheirwayhome.LL-Task3-2LanguageLabModel2:Onesideofthequestionnairecontainedanotefromtheowner.Thenotebeganwiththewords“Ireallywanttoknow〞.Onesideofthequestionnairecontainedanotefromtheowner,beginningwiththewords“Ireallywanttoknow〞.

Itrainedfortwoweekscontinuously.Thatcompletelyruinedourholiday.Itrainedfortwoweekscontinuously,completelyruiningour

holiday.2.Theycameintotheoffice.Theyweresingingandlaughing.Theycameintotheoffice,singingandlaughing.3.Thesecretaryworkedlateintothenight.Shewaspreparingalongspeechforthemanager.Thesecretaryworkedlateintothenight,preparingalong

speechforthemanager.LL-Task4-1LanguageLabTask4

Choosethebestanswerstocompletethefollowingpassage.Whowasitthatsaid—“Thecustomerisalwaysright〞?Maybethecustomerisn’talwaysright,butifyouwanttokeepthem,makesuretheylikeyou.Runyoureyesdownthefollowinglistandseehowmanyyoucantickoff:*Wealwayshavea1smileforeverycustomer.*Wearewarmand2toallcustomers.*