飯店服務(wù)類(lèi)-英語(yǔ)unit-3-Lesson-3.4

HotelEnglishMrsLiuGoal1.Showguestsaroundtheroomandintroducetheroomfacilities.2.Knowhowtocommunicatewithguestswhencleaningtheroom.3.Learnhowtodealwithlaundryserviceandturn-downservice.4.Learnhowtoaskguestsaboutthemaintenanceproblems.Unit3TheHousekeepingDepartmentLesson1IntroductiontotheRoomFacilitiesLesson2RoomCleaningLesson3LaundryServiceandTurn-downServiceLesson4MaintenanceServiceUnit3TheHousekeepingDepartmentLesson3LaundryServiceandTurn-downServicequilt[kw?lt]

n.被子carpet[‘kɑ?p?t]n.地毯slippers[?sl?p?(r)s]n.拖鞋comb[k??m]n.梳子dry-cleanedv.干洗express[?k‘spres]v.快捷的messy[‘mes?]adj.混亂的pillowcase[‘p?l??ke?s]n.枕頭套

Wordsspill[sp?l]v.溢出，潑出

eg.1.tospillthesoupoutdownthetable

把湯灑到了餐桌上

2.Turnoffthegaswhenthemilkboils.Otherwiseitwillbespilt.

牛奶煮沸后就關(guān)上煤氣，不然牛奶就會(huì)溢出來(lái)。reasonable[‘ri:zn?bl]adj.合理的fulfill[ful‘fil]v.完成

eg.Theseillustrationsfulfilthetext.這些插圖使正文臻于完整。Wordsslippersquit

LookandLearnLookandLearnCombserviceguideLookandLearnPillowcarpetAnyreasonablerequestsfromtheguestsmustbefulfilled.Moreover,wheneverthereisanopportunityto“selltheservice〞,thestaffshouldcatchthechancetomakeapropersuggestion.Theyshouldmakesurethattheyaresellingwhattheguestsreallywanttobuy.應(yīng)盡量滿足客人提出的合理要求。一旦有時(shí)機(jī)推銷(xiāo)飯店的效勞，客房部員工應(yīng)抓住時(shí)機(jī)提出恰當(dāng)?shù)慕ㄗh。當(dāng)然，應(yīng)確保推銷(xiāo)的效勞正是客人所需要的。Reading恰當(dāng)銷(xiāo)售A1.Reasonable2.fulfill3.opportunity4.suggestion5.sellB1.Thestaffshouldfulfilltheguest’srequestifitareasonableone.2.Thestaffshouldcatchthechangetomakethechancetomakeapropersuggestion.ReadingA.Whenwedotheturn-downservice,weusually:1.switchonfloorlamp(開(kāi)地?zé)?2.tidyslippers(擺拖鞋)3.checkthemini-bar(檢查小酒吧)4.cleanuptheroom(清潔房間)5.emptythewastebin(倒垃圾)6.makethebed(鋪床)7.cleanthebathroom(清潔衛(wèi)生間)8.replacethelinens(換布件)9.drawthecurtains(拉窗簾)LearnMoreB.WeusuallyreplenishthefollowingforVIP:1.freshfruits(水果)2.refreshments(小食品)3.bathrobes(浴袍)4.newspapers(報(bào)紙)LearnMoreLesson4MaintenanceService

[‘me?nt?n?ns]n.維修，維修部LookandLearnrefrigeratorairconditionerrefrigerator[r?‘fr?d??re?t?]n.冰箱LookandLearnsinkshowerunitsink[s??k]n.洗手臺(tái)LookandLearntaptoilet

tap[t?p]n.水龍頭toilet[?t??l?t]n.廁所，座便器basin[‘beisn]n.臉盆loose[lu?s]adj.松的，不牢固的indeed[in‘di?d]adv.確實(shí)，真是，實(shí)在electrician[i‘lek’tri??n]n.電工employ[im‘pl?i]v.雇用supervise[‘sju?p?va?z]v.監(jiān)督，管理refrigeration[r?,fr?d??‘re???n]n.制冷breakdown[‘bre?kda?n]n.損壞WordsEmploy

1.雇用；為…提供職業(yè):Thisfactoryemploysthousandsofpeople.這家工廠雇用數(shù)千人。2.受雇:Shewasemployedasaprogrammer.她受雇為節(jié)目編排員(或程序編制員)。3.[employoneself]使忙于,使從事于,使專(zhuān)心于:Sheemploysherselfbyreadingafterwork.工作之余，她忙于讀書(shū)。WordsEmploy

toemployoneselfinstudy專(zhuān)心學(xué)習(xí)4.用，使用，應(yīng)用，利用(時(shí)間、精力、東西、工具、手段等):toemployahammertodriveanail用釘錘敲釘子toemployeverythinginone'spower千方百計(jì)Wordssupervisev.監(jiān)督；管理，指導(dǎo)：tobesupervisedbythegovernment在政府的監(jiān)管下Shewantstosupervisethecosmeticsshop.她想自己管理那間化裝品店。變形：vt.

supervised

.

supervisingWordsA.1.figureout2.somethingwrongwith3.repair4.helpmewith5.havealookB.1.Thereissomethingwiththeair-conditioningandMr.Pearsoncan’tgetanycoolair.2.AwireislooseinMissThomson’sroom.DialoguesLargehotelsusuallyemployachiefengineertosuperviseheating,airconditioning,refrigeration,lightingandelevatorsystem.B