民航客艙服務(wù)實(shí)用英語(yǔ)教程 課件 project07 Landing Service and Post-flight Commentary

PracticalEnglishForCivilAviationCabinService民航客艙服務(wù)實(shí)用英語(yǔ)教程Project7LandingServiceandPost-flightCommentaryLandingServiceandPost-flightCommentaryProject7

BackgroundAstheaircrafttomakeitsfinaldescent,thecaptainwillswitchontheseatbeltsign.Theflightattendantwillusuallymakeanannouncementtoinformpassengersoftheaircraftlanding.Flightattendantswillcheckthroughoutthecabintomakesurethateverythingisreadyforlanding.

TasksPart1PreparationsBeforeLandingTask7.1AnnouncementTask7.2ConductingPre-landingSafetyCheckPart2LandingServiceTask7.3AnnouncementTask7.4OfferingPost-landingServicePart3Post-flightCommentaryTask7.5ConductingPost-flightCommentary

LearningObjectivesKnowledgeandSkills:toknowtheproceduresofpre-landingchecksandpost-flightcommentary;tobeabletomakeannouncementsforlandingservice;tobeabletocommunicateinEnglishwhileofferinglandingservice.ProcessandMethods:tolearnaboutworkflowsandworkcontentthroughTypicalTask;toacquirethecoreskillsoflandingserviceandpost-flightcommentarythroughLearningandDoing,FurtherTaskandInnovativeTask;toevaluatelearningoutcomesthroughclassroomexercisesandpost-classassessments,forminglearningreflections.EmotionalAttitudesandValues:tocultivatetheawarenessofserviceandteam-work;tocultivatetheawarenessofregulationandsafety.

ExpectedLearningOutcomesOutcomePresentation:Workingasflightattendants,studentsaresupposedtoofferpassengerslandingserviceinaprofessional,secureandconsideratewaybyusingEnglishasaworkinglanguage.OutcomeAssessment:EnglishProficiencyTestforFlightAttendants(Listening,Oral&WrittenTest);1+XAviationEducationTest.LearningSuggestions:LearnfromTypicalTask;doasTypicalTaskdoes;solveproblemscreatively.

Part1PreparationsBeforeLanding“準(zhǔn)備著陸”產(chǎn)出任務(wù)單TasksAnnouncementTypicalTaskFurtherTaskInnovativeTaskTaskDescription播報(bào)準(zhǔn)備著陸的廣播詞實(shí)施著陸前安全檢查協(xié)助特殊旅客做好著陸前安全準(zhǔn)備協(xié)助旅客填寫出入境表格Task

Requirements用英語(yǔ)播報(bào)準(zhǔn)備著陸的廣播詞；2.在線音頻展示；3.獨(dú)立完成。1.用英語(yǔ)實(shí)施著陸前安全檢查；2.線下課堂展示；3.小組協(xié)作完成。用英語(yǔ)協(xié)助特殊旅客做好著陸前安全準(zhǔn)備；在線音頻展示；小組協(xié)作完成。用英語(yǔ)協(xié)助旅客填寫出入境表格等資料；線下課堂展示；獨(dú)立完成。

KnowledgeObjectives

熟悉準(zhǔn)備著陸的廣播詞1.掌握實(shí)施著陸前安全檢查的流程；2.掌握實(shí)施著陸前安全檢查的常用表達(dá)。1.掌握協(xié)助特殊旅客做好著陸前安全準(zhǔn)備的注意事項(xiàng)；2.掌握協(xié)助特殊旅客做好著陸前安全準(zhǔn)備的常用表達(dá)。掌握協(xié)助旅客填寫出入境表格等資料的流程；掌握協(xié)助旅客填寫出入境表格等資料的常用表達(dá)。AbilityObjectives能準(zhǔn)確、熟練地播報(bào)準(zhǔn)備著陸的廣播詞能規(guī)范、熟練地實(shí)施著陸前安全檢查能規(guī)范、熟練地協(xié)助特殊旅客做好著陸前安全準(zhǔn)備能規(guī)范、熟練地幫助旅客填寫出入境表格Quality

Objectives1.內(nèi)化勞動(dòng)精神；2.培養(yǎng)認(rèn)真踏實(shí)的工作品質(zhì)。1.樹立道路自信;2.培養(yǎng)團(tuán)結(jié)協(xié)作的工作作風(fēng)。1.培育嚴(yán)謹(jǐn)科學(xué)的專業(yè)精神；2.提升溝通協(xié)調(diào)能力。1.內(nèi)化工匠精神；2.培養(yǎng)耐心細(xì)致的工作品質(zhì)。UsefulExpressionsSingaporeChangiAirport新加坡樟宜機(jī)場(chǎng)timedifference時(shí)差Celsius攝氏度Fahrenheit華氏度laptop筆記本電腦tablet平板portable便攜式的insert插入buckle鎖扣brand品牌inboundandoutboundpassenger出入境旅客escort護(hù)送disembarkationform入境卡cigarette香煙duty稅liquor酒declare申報(bào)（應(yīng)納稅物品）taxable應(yīng)納稅的declarationform申報(bào)表fine罰款、罰金

Part1PreparationsBeforeLandingPreparingforLandingLadiesandgentlemen,

WewillbearrivingatSingaporeChangiAirportin30minutes.ThereisnotimedifferencebetweenChongqingandSingapore.Thetemperatureis26degreesCelsius,78.8degreesFahrenheit.Pleaseputyourseatbackupright,secureyourtraytable(footrest)andputdownyourarmrest.Pleaseensureyourseatbeltissecurelyfastened,andyourwindowshadesarefullyopen.Inordernottointerferewithourflightsystems,yourmobilephonesshouldbeswitchedofforsettoairplanemode.Alllaptops,tabletsandotherportableelectronicdevicesshouldbepoweredoffandstowedproperly.Asyourpurserofthisflight,onbehalfofthecaptainandentirecrew,wewouldliketothankyouforyoursupportandcooperationduringtheflight.Thankyou!Cabincrew,pleasestartsafetycheck.Task7.1AnnouncementTask7.2ConductingPre-landingSafetyCheck7.2.1TypicalTask:ConductingPre-landingSafetyCheckThepurserismakingpre-langdingannouncement.FA1andFA2arecheckinggalleysandturningoffthepower.FA1andFA2arecheckinglavatoriestomakesurethatnobodyisinitandclosedoors.Theotherattendantsarecheckingotherpartsofthecabin,includingpassengers.Task7.2ConductingPre-landingSafetyCheck7.2.1TypicalTask:ConductingPre-landingSafetyCheckFA:Excuseme,Sir.We’llbelandingsoon.Sowouldyoupleasereturnyourseatbacktotheuprightpositionandfastenyourseatbelt?PAX:ButIdon’tfeelcomfortablewiththeseatbeltfastened.FA:Icanunderstand,butforyoursafety,pleasewaituntiltheplanecomestoacompletestop.PAX:Allright,butcouldyoutellmehowtodoit?FA:Letmehelpyou.Justinsertthemetaltipintothebuckleandtightenbypullingthelooseendofthestrap.PAX:Thankyou.FA:Mypleasure.FA:Cabinready.Purser:OK.Task7.2ConductingPre-landingSafetyCheck7.2.1TypicalTask:ConductingPre-landingSafetyCheckTheProcedureforConductingPre-landingSafetyCheckStepsActionsStep1Makethepre-landingannouncementStep2(1)ConductthegalleycheckStep2(2)ConductthelavatorycheckStep2(3)Conductthecheckofotherpartsofthecabin,includingpassengersStep3ReportTask7.2ConductingPre-landingSafetyCheck7.2.2LearningandDoing:SimulatingConductingPre-landingSafetyCheckSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Itisafewminutesbeforelanding.Nowyouareprovidingthepre-landingsafetycheck.Butamandoesn’treturnhisseatbacktotheuprightposition.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.(1)Aflightattendantchecksthelavatorytoconfirmnobodyinitandclosesthedoor.(2)FA:Wouldyoupleasereturnyourseatbacktotheuprightposition?PAX:Allright.ButIdon’tknowhowtoreturnmyseatbacktotheuprightposition.FA:Letmehelpyou.Justputituprightandturnthisknobtightly.Nowitisstowedproperly.PAX:Thanks.FA:Mypleasure.(3)Aflightattendantchecksthegalleyandturnsoffthepower.(4)FA:Cabinready.Purser:OK.(5)Aflightattendantismakingpre-landingannouncement.Task7.2ConductingPre-landingSafetyCheck2.Makeadialogueaccordingtothesituationgivenabove.ConductingPre-landingSafetyCheckStepsActionsExpressionsStep1Makethepre-landingannouncement

Step2(1)Conductthegalleycheck

Step2(2)Conductthelavatorycheck

Step2(3)Conductthecheckofotherpartsofthecabin,includingpassengersStep3Report7.2.2LearningandDoing:SimulatingConductingPre-landingSafetyCheckTask7.2ConductingPre-landingSafetyCheck7.2.3FurtherTask:ConductingPre-landingSafetyCheckforaSpecialPassenger(Aflightattendantisservinga6-year-oldunaccompaniedminor.)FA:Hi,Kangkang.Theflightwillbelandingsoon,soyouwillseeyourmomanddadsoon.PAX:Thankyou,Sir.WhatshouldIprepareforlanding?FA:Don’tworry,Kangkang.Iwillhelpyou.PAX:Thankyousomuch.FA:First,Iwillfinishthepre-landingsafetycheckforyou.Youshouldbeseatedandfastentheseatbelt.Putyourseatbackupright,secureyourtraytableandfootrests,andputyourarmrestsdown.Yourwindowshadesshouldbefullyopened.Task7.2ConductingPre-landingSafetyCheck7.2.3FurtherTask:ConductingPre-landingSafetyCheckforaSpecialPassengerPAX:OK,thankyou.FA:Yourtraveldocumentsareinthisfilepocket.Pleasetakecareofit.PAX:OK,Iwillbecareful.FA:Afterlanding,ourgroundcrewwillescortyoutoyourmotherassoonaspossible.PAX:OK,thankyouverymuch.FA:Mypleasure.Task7.2ConductingPre-landingSafetyCheck7.2.3FurtherTask:ConductingPre-landingSafetyCheckforaSpecialPassengerTask7.2ConductingPre-landingSafetyCheck7.2.4InnovativeTask:HelpingPassengersFillintheDisembarkationForm(Theflightwillbearrivingsoon.AflightattendantishelpingapassengertofillintheDisembarkationForm.)PAX:Excuseme,Madam.FA:Sir,whatcanIdoforyou?PAX:CouldyoutellmehowmanycigarettesIcantakeintoChina?FA:200cigarettesor50cigarsor250gramoftobaccoarefreeofduty,andyouhavetopaydutyontherest.PAX:Whataboutliquor?Task7.2ConductingPre-landingSafetyCheck7.2.4InnovativeTask:HelpingPassengersFillintheDisembarkationFormFA:Onlyonebottleof500mlisallowed.Ifyouareunsureaboutanythingelse,pleasereadcarefullythelistofarticlesthatneedtobedeclaredonthebackoftheform.PAX:ShouldIlistalltaxableitems?FA:I’mafraidyou’dbetterdo.Alltaxableitemsmustbelisted.Those,whicharenotfoundonthedeclarationform,maysubjecttheownertoheavyfines.PAX:Oh,Isee.Thankyouverymuch.FA:Mypleasure.Task7.2ConductingPre-landingSafetyCheckThedisembarkationformisshownasfollows.7.2.4InnovativeTask:HelpingPassengersFillintheDisembarkationFormPart2LandingService“提供飛機(jī)著陸后服務(wù)”產(chǎn)出任務(wù)單TasksAnnouncementTypicalTaskTaskDescription播報(bào)飛機(jī)著陸的廣播詞提供飛機(jī)著陸后的服務(wù)

TaskRequirements1.用英語(yǔ)播報(bào)飛機(jī)著陸的廣播詞；2.在線音頻展示；3.獨(dú)立完成。1.用英語(yǔ)提供飛機(jī)著陸后的服務(wù)；2.線下課堂展示；3.小組協(xié)作完成。KnowledgeObjectives

熟悉飛機(jī)著陸的廣播詞1.掌握提供飛機(jī)著陸后服務(wù)的流程；2.掌握提供飛機(jī)著陸后服務(wù)的常用表達(dá)。AbilityObjectives能準(zhǔn)確、熟練地播報(bào)飛機(jī)著陸的廣播詞能規(guī)范、熟練地提供飛機(jī)著陸后的服務(wù)QualityObjectives1.樹立“旅客至上”的服務(wù)理念；2.培養(yǎng)嚴(yán)謹(jǐn)?shù)墓ぷ髌焚|(zhì)。1.內(nèi)化偉大建黨精神，樹立理論自信；2.培養(yǎng)恪盡職守的工作品質(zhì)。Part2LandingServiceUsefulExpressionsEnglishChineseEnglishChinesetaxi滑行release松開gooff停止運(yùn)行，（電燈）熄滅deplane下飛機(jī)terminal終點(diǎn)站，航站樓transitpassenger中轉(zhuǎn)、過境旅客proceed行進(jìn)，前往departurehall候機(jī)室connectingflight轉(zhuǎn)機(jī)valuable貴重物品disarmyourdoors解除艙門預(yù)位sendoff歡送LandingLadiesandgentlemen,

Wehavelandedattheairport.It’srainingoutside.Theplaneisnowstilltaxiing;pleasedonotreleaseyourseat-beltuntilthe“FastenSeat-belt”signgoesoff.Pleasedonotturnonyourmobilephonebeforeyoudeplane.Takecarewhenopeningtheoverheadcompartment.Yourcheckedbaggagemaybeclaimedintheterminal.Transitpassengers,pleaseproceedtothedeparturehallintheterminalbuildingtoarrangeforyourconnectingflight.Passengerscontinuingtheflightwithus,pleasetakeyourflightticketandboardingpasswithyoutoobtainyourtransitboardingpassintheterminalbuildinglater.Yourhandbaggagecanbeleftinthecompartment,butvaluablesshouldbetakenwithyou.Pleasepayattentiontotheannouncementintheterminal.ThanksforchoosingChongqingAirlines,andwearelookingforwardtoservingyouagain.Thankyou!

Task7.3AnnouncementTask7.4OfferingAfter-landingService7.4.1TypicalTask:OfferingAfter-landingServicePurser:Ladiesandgentlemen,wehavelandedattheairport.Theplaneisnowstilltaxiing.Pleasedonotreleaseyourseat-beltuntiltheplanecomestoacompletestop.(Aflightattendantswitchesthelighttothebrightest.)Purser:Disarmyourdoors.FAs:OK.Task7.4OfferingAfter-landingService7.4.1TypicalTask:OfferingAfter-landingService(Landingmusicgoesoff.FAsopenthecabindoor.FAssendoffpassengers.)FA:OurflighthascometoacompletestopatSingaporeChangiAirport.PAX:Great!CanIstandupnow?FA:Yes.Followotherpassengerstogothroughthefrontdoor.PAX:Allright.FA:ThankyouforflyingwithusandI’mlookingforwardtoseeingyouagain.PAX:Bye.(FAscheckthecabin.)Task7.4OfferingAfter-landingServiceTheProcedureforOfferingAfter-landingServiceStepsActionsStep1Pursermakesthelandingannouncement.Step2Switchthelighttothebrightest.Step3Disarmyourdoors.Step4Playlandingmusic.Step5Openthecabindoor.Step6Sendoffpassengers.Step7Checkthecabin.7.4.1TypicalTask:OfferingAfter-landingServiceTask7.4OfferingAfter-landingService

Supposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouaresendingoffpassengers.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.(1)FAscheckthecabin.(2)Aflightattendantswitchesthelighttothebrightest.(3)Landingmusicgoesoff.(4)FAssendoffpassengers.FA:ThankyouforflyingwithusandI’mlookingforwardtoseeingyouagain.PAX:Bye.(5)FAsopenthecabindoor.(6)Purser:Ladiesandgentlemen,wehavelandedattheairport.Theplaneisnowstilltaxiing.Pleasedonotreleaseyourseatbeltuntiltheplanecomestoacompletestop.(7)Purser:Disarmyourdoors.FAs:OK.7.4.2LearningandDoing:SimulatingOfferingAfter-landingServiceTask7.4OfferingAfter-landingService7.4.2LearningandDoing:SimulatingOfferingAfter-landingService

Supposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouaresendingoffpassengers.2.Makeadialogueaccordingtothesituationgivenabove.OfferingAfter-landingServiceStepsActionsExpressionsStep1Pursermakesthelandingannouncement.

Step2Switchthelighttothebrightest.

Step3Disarmyourdoors.

Step4Playlandingmusic.Step5Openthecabindoor.Step6Sendoffpassengers.Step7Checkthecabin.Part3Post-flightCommentary“召開航后講評(píng)會(huì)”產(chǎn)出任務(wù)單TasksTypicalTaskTaskDescription召開航后講評(píng)會(huì)TaskRequirements1.用英語(yǔ)召開航后講評(píng)會(huì)；2.填寫航后講評(píng)表；3.線下課堂展示；4.小組協(xié)作完成。

KnowledgeObjectives

1.掌握召開航后講評(píng)會(huì)的流程；2.掌握召開航后講評(píng)的常用表達(dá)；3.熟悉航后講評(píng)表的內(nèi)容。AbilityObjectives1.能規(guī)范、熟練地召開航后講評(píng)會(huì)；2.能準(zhǔn)確、熟練地填寫航后講評(píng)表。QualityObjectives1.樹立文化自信；2