2019年10月自考00888電子商務英語試題及答案含解析

電子商務英語年月真題

00888201910

1、【單選題】Thisnewsoftwareprovidesamoreefficientwayfortheclientto

（）dataandinformationfromthesystem.

receive

return

A:

retrieve

B:

repeat

C:

答D:案：A

解析：receive收到，接收；return歸還；retrieve取回，重新得到；repeat重復。句

意：這種新軟件為客戶端從系統(tǒng)接收數據和信息提供了一種更有效的方式。

2、【單選題】E-businessisatermusedtodescribebusiness（）ontheInternet,

orutilizingInternettechnologiestoimprovetheproductivityorprofitabilityof

abusiness.

runs

ran

A:

run

B:

running

C:

答D:案：D

解析：or意為ie”或者“，表示并列，前后連接兩個相同的結構，根據后面的or

utilizing可知，前面應該填動詞的ing形式，故選D。

3、【單選題】Ane-businessisabletoreachamuchwiderconsumer（）thanany

traditionalbrick-and-mortarstorecouldeverhopefor.

basis

base

A:

basic

B:

basics

C:

答D:案：B

解析：basis基礎；base基底，基本成分，consumerbase消費群；basic基本的，基本要

素；basics基本要素。句意：電子商務能夠接觸到比傳統(tǒng)實體店所能期望的更廣泛的消費

者群體。

4、【單選題】Business-to-consumer（B2C）includes（）transactionsofproducts

orservicesfrombusinessestoindividualshoppers.

wholesales

purchase

A:

large

B:

retail

C:

答D:案：D

解析：wholesales批發(fā)；purchase購買；large多數的；retail零售。句意：企業(yè)對消

費者(B2C)包括從企業(yè)到個人消費者的產品或服務的零售交易。

5、【單選題】Businessplanswill（）fromcompanytocompanyreflectingtheir

differentneeds.

differ

change

A:

vary

B:

exchange

C:

答D:案：C

解析：differ不同于；意見有分歧；change改變；vary（使）不同，（使）呈現差異；

（根據情況而）變化；exchange交換。根據后面的different可知此處說的是每個公司的

商業(yè)計劃都不一樣。句意：各公司需求不同，其商業(yè)計劃也迥異。因此選C項。

6、【單選題】Theareaofyoure-businessplanincludesalookathowyour（）

storeandonlinestorefittogether.

physical

virtual

A:

practical

B:

special

C:

答D:案：A

解析：physical物質的，物體的，physicalstore實體店；virtual虛擬的；practical

實用的；special特別的。電子商務計劃的領域包括查看實體店和在線商店如何結合在一

起。

7、【單選題】Theprospectivebusinessownerseesagapbetweenwhatpeoplewant

andwhatis（）.

necessary

possible

A:

needed

B:

available

C:

答D:案：D

解析：necessary必要的；possible可能的；needed需要的；available可獲得的。句

意：未來的企業(yè)主看到了人們想要的和可以得到的之間的差距。

8、【單選題】Somecompaniesmovefromone（）modeltoanothertoachieve

success.

revenue

money

A:

tax

B:

security

C:

答D:案：A

解析：revenue收入，revenuemodel盈利模式；money錢，貨幣；tax稅；security安

全。句意：有些公司從一種盈利模式轉向另一種盈利模式以獲得成功。

9、【單選題】Internettradingtakesplacewithoutborders,sowhywouldyou

limityourbusinessstrategyto（）customersalone?

foreign

international

A:

domestic

B:

overseas

C:

答D:案：D

解析：foreign外國的，外交的；international國際的；domestic國內的；overseas海

外的。句意：互聯網交易是無國界的，那么你為什么要把你的商業(yè)戰(zhàn)略局限于海外客戶呢?

10、【單選題】Governmentshaveinvestedconsiderablyinpoliciestoboosttheir

（）economyasaroutetofutureprosperity.

digit

number

A:

figure

B:

digital

C:

D:

答案：D

解析：digit數字；number數字；figure數字；digital數字的，digitaleconomy數字經

濟。句意：各國政府已經在政策上投入了大量資金，以提振數字經濟，將其作為通向未來

繁榮的一條道路。

11、【單選題】Virusescanwormtheirwayintoyourcomputerfromavarietyof

sourcesthatcontainviruses.Oncevirusesgetintoyouronlinebusinesscomputer,

itcanwreakhavocinavarietyofwaysthatrangefromsendingspamemailsout

toyourdatabaseofcustomerstocompletelyshuttingdownyourcomputer.The

bestwaytopreventviruses,wormsandotherproblemsfrominfectingyour

computerandyouronlinebusinessistoinstallanti-virussoftware.Alsobesure

tokeeptheantivirussoftwareup-to-date.Hackersandotherunauthorized

individualsaccessinginformationonyourcustomersandpersonalandbusiness

financialinformationcancreateamyriadofproblemsincludingidentitytheft.In

ordertoprohibitunauthorizedsourcesfromaccessingallofthispertinent

information,youshouldinstallafirewall,whichblocksunauthorizedaccessto

yourcomputer.Itisjustasimportanttomaintainyourfirewallbyupdatingit

regularlytofurtherprotectyourcomputer.Alossofyourbusinessdatacan

occurfromavirusoranothermalfunctionwithyourcomputer.It'simperativethat

youinstituteabackupprotocoltoensurethatyouhavearecentcopyofthedata

andprogramsonyourcomputer.Notonlydoesbackupdataprotectyoufromaloss

fromvirusinfection,butitalsoensuresyoucanrecoveryourbusiness

informationonbusinesswebsiteifthereisafireortheft.11\.Online

intrudersincludeallofthefollowingEXCEPT________.

viruses

hackers

A:

administrators

B:

otherunauthorizedindividuals

C:

答D:案：C

解析：文章中提到電腦可能會被病毒、黑客和其他未經授權的個體入侵，選項C意為”管

理員“，文中并沒有提到，故選C。

12、【單選題】Virusescanwormtheirwayintoyourcomputerfromavarietyof

sourcesthatcontainviruses.Oncevirusesgetintoyouronlinebusinesscomputer,

itcanwreakhavocinavarietyofwaysthatrangefromsendingspamemailsout

toyourdatabaseofcustomerstocompletelyshuttingdownyourcomputer.The

bestwaytopreventviruses,wormsandotherproblemsfrominfectingyour

computerandyouronlinebusinessistoinstallanti-virussoftware.Alsobesure

tokeeptheantivirussoftwareup-to-date.Hackersandotherunauthorized

individualsaccessinginformationonyourcustomersandpersonalandbusiness

financialinformationcancreateamyriadofproblemsincludingidentitytheft.In

ordertoprohibitunauthorizedsourcesfromaccessingallofthispertinent

information,youshouldinstallafirewall,whichblocksunauthorizedaccessto

yourcomputer.Itisjustasimportanttomaintainyourfirewallbyupdatingit

regularlytofurtherprotectyourcomputer.Alossofyourbusinessdatacan

occurfromavirusoranothermalfunctionwithyourcomputer.It'simperativethat

youinstituteabackupprotocoltoensurethatyouhavearecentcopyofthedata

andprogramsonyourcomputer.Notonlydoesbackupdataprotectyoufromaloss

fromvirusinfection,butitalsoensuresyoucanrecoveryourbusiness

informationonbusinesswebsiteifthereisafireortheft.12\."Worm"inthe

firstparagraphindicatesthatviruses______.

nobones

workslowlyandsecretly

A:

workdifficultly

B:

havenolegs

C:

答D:案：B

解析：分析該句的句子成份可知worm在這里做動詞，worm名詞意為”蠕蟲“，動詞意

為”慢慢前行“。選項A沒有骨頭，不符句意；選項B秘密而緩慢地工作；選項C艱難

地工作；選項D沒有腿，不符句意。綜合所有選項只有選項B與之意思相近，故選B。

13、【單選題】Virusescanwormtheirwayintoyourcomputerfromavarietyof

sourcesthatcontainviruses.Oncevirusesgetintoyouronlinebusinesscomputer,

itcanwreakhavocinavarietyofwaysthatrangefromsendingspamemailsout

toyourdatabaseofcustomerstocompletelyshuttingdownyourcomputer.The

bestwaytopreventviruses,wormsandotherproblemsfrominfectingyour

computerandyouronlinebusinessistoinstallanti-virussoftware.Alsobesure

tokeeptheantivirussoftwareup-to-date.Hackersandotherunauthorized

individualsaccessinginformationonyourcustomersandpersonalandbusiness

financialinformationcancreateamyriadofproblemsincludingidentitytheft.In

ordertoprohibitunauthorizedsourcesfromaccessingallofthispertinent

information,youshouldinstallafirewall,whichblocksunauthorizedaccessto

yourcomputer.Itisjustasimportanttomaintainyourfirewallbyupdatingit

regularlytofurtherprotectyourcomputer.Alossofyourbusinessdatacan

occurfromavirusoranothermalfunctionwithyourcomputer.It'simperativethat

youinstituteabackupprotocoltoensurethatyouhavearecentcopyofthedata

andprogramsonyourcomputer.Notonlydoesbackupdataprotectyoufromaloss

fromvirusinfection,butitalsoensuresyoucanrecoveryourbusiness

informationonbusinesswebsiteifthereisafireortheft.13\.Onceyou

installananti-virussoftwareorfirewall,itisalsonecessarytoregularly

_______.

updatethem

blockthem

A:

controlthem

B:

shutthemdown

C:

答D:案：A

解析：題目問的是一旦安裝了殺毒軟件或防火墻，也有必要定期，根據文章第二段

的最后一句Itisjustasimportanttomaintainyourfirewallbyupdatingit

regularlytofurtherprotectyourcomputer.通過定期更新來維護您的防火墻，以進一

步保護您的計算機，這一點同樣重要。選項A更新；選項B限制；選項C控制；選項D

關閉。所以只有選項A與文章內容相符，故選A。

14、【單選題】Virusescanwormtheirwayintoyourcomputerfromavarietyof

sourcesthatcontainviruses.Oncevirusesgetintoyouronlinebusinesscomputer,

itcanwreakhavocinavarietyofwaysthatrangefromsendingspamemailsout

toyourdatabaseofcustomerstocompletelyshuttingdownyourcomputer.The

bestwaytopreventviruses,wormsandotherproblemsfrominfectingyour

computerandyouronlinebusinessistoinstallanti-virussoftware.Alsobesure

tokeeptheantivirussoftwareup-to-date.Hackersandotherunauthorized

individualsaccessinginformationonyourcustomersandpersonalandbusiness

financialinformationcancreateamyriadofproblemsincludingidentitytheft.In

ordertoprohibitunauthorizedsourcesfromaccessingallofthispertinent

information,youshouldinstallafirewall,whichblocksunauthorizedaccessto

yourcomputer.Itisjustasimportanttomaintainyourfirewallbyupdatingit

regularlytofurtherprotectyourcomputer.Alossofyourbusinessdatacan

occurfromavirusoranothermalfunctionwithyourcomputer.It'simperativethat

youinstituteabackupprotocoltoensurethatyouhavearecentcopyofthedata

andprogramsonyourcomputer.Notonlydoesbackupdataprotectyoufromaloss

fromvirusinfection,butitalsoensuresyoucanrecoveryourbusiness

informationonbusinesswebsiteifthereisafireortheft.14\.Accordingto

thepassage,whichissuemayleadtoidentitytheft?

Changingdata

Lossofdata

A:

Financialinformation

B:

Unauthorizedaccess

C:

D:

答案：D

解析：題目問的是根據文章內容什么可能會導致身份盜竊，從而可定位至文章第二段的第

一句Hackersandotherunauthorizedindividualsaccessinginformationonyour

customersandpersonalandbusinessfinancialinformationcancreateamyriad

ofproblemsincludingidentitytheft.黑客和其他未經授權的個人訪問您的客戶和個

人及企業(yè)財務信息的信息，可以造成無數的問題，包括身份盜竊。選項A變化的數據，文

章中沒有提到；選項B丟失數據，文章也沒有提到；選項C財務信息，該選項最容易混

淆，文章中說的是未經授權的個人訪問財務信息能導致身份盜竊，句中作主語的是

unauthorizedindividualsaccessinginformation未經授權的個人訪問信息，而不是財

務信息，選項C錯誤；選項D未經授權的訪問，符合文章內容，故選D。

15、【單選題】Virusescanwormtheirwayintoyourcomputerfromavarietyof

sourcesthatcontainviruses.Oncevirusesgetintoyouronlinebusinesscomputer,

itcanwreakhavocinavarietyofwaysthatrangefromsendingspamemailsout

toyourdatabaseofcustomerstocompletelyshuttingdownyourcomputer.The

bestwaytopreventviruses,wormsandotherproblemsfrominfectingyour

computerandyouronlinebusinessistoinstallanti-virussoftware.Alsobesure

tokeeptheantivirussoftwareup-to-date.Hackersandotherunauthorized

individualsaccessinginformationonyourcustomersandpersonalandbusiness

financialinformationcancreateamyriadofproblemsincludingidentitytheft.In

ordertoprohibitunauthorizedsourcesfromaccessingallofthispertinent

information,youshouldinstallafirewall,whichblocksunauthorizedaccessto

yourcomputer.Itisjustasimportanttomaintainyourfirewallbyupdatingit

regularlytofurtherprotectyourcomputer.Alossofyourbusinessdatacan

occurfromavirusoranothermalfunctionwithyourcomputer.It'simperativethat

youinstituteabackupprotocoltoensurethatyouhavearecentcopyofthedata

andprogramsonyourcomputer.Notonlydoesbackupdataprotectyoufromaloss

fromvirusinfection,butitalsoensuresyoucanrecoveryourbusiness

informationonbusinesswebsiteifthereisafireortheft.15\.Computer

malfunctionmayresultin_______.

lossofdata

denialofservice

A:

changedfinancialinformation

B:

viruses

C:

答D:案：A

解析：題目問的是電腦故障可能會導致什么，從而可定位至文章最后一段的第一句Aloss

ofyourbusinessdatacanoccurfromavirusoranothermalfunctionwithyour

computer.由于病毒或其他計算機故障，您的業(yè)務數據可能會丟失。選項A丟失數據；選

項B拒絕服務；選項C改變財務信息；選項D病毒。只有選項A符合文章內容，故選

A。

16、【單選題】Theoutbreakofinternationaltradeonline,SoLoMo（sociale-

commerce,locationservices,mobilee-commerce）andthecombinationofdigitaland

reale-commerce,wouldbetheimportanttrendsofe-businessinthefuture.

SoLoMoisgoingtochangepeople'sconsumptionhabitsandlifestyles.Many

Chineseconsumersareinterestedinthehigh-qualitydailycommoditiesfrom

Europe,U.S.andothercountries,whichresultsinalotofpurchasingsites.And

therecomesintobeingaveryinterestinglogisticsbusinessmodel.Thatisto

rentawarehouseintheUnitedStates.WhentheChineseconsumersbuythingson

theUnitedStateswebsitesandhavepaidforthem,thewarehousecanhelpreceive

goods,checkthemandtakephotosfortheconsumers.Iftheyarenotsatisfied

withthegoods,itcanalsohelpthemtoreturnandchangethegoodsuntilthey

meettheirrequirement.16.SoLoMoreferstosociale-commerce,locationservice

and.

e-commerce

purchase

A:

mobilee-commerce

B:

internet

C:

答D:案：C

17、【單選題】Theoutbreakofinternationaltradeonline,SoLoMo（sociale-

commerce,locationservices,mobilee-commerce）andthecombinationofdigitaland

reale-commerce,wouldbetheimportanttrendsofe-businessinthefuture.

SoLoMoisgoingtochangepeople'sconsumptionhabitsandlifestyles.Many

Chineseconsumersareinterestedinthehigh-qualitydailycommoditiesfrom

Europe,U.S.andothercountries,whichresultsinalotofpurchasingsites.And

therecomesintobeingaveryinterestinglogisticsbusinessmodel.Thatisto

rentawarehouseintheUnitedStates.WhentheChineseconsumersbuythingson

theUnitedStateswebsitesandhavepaidforthem,thewarehousecanhelpreceive

goods,checkthemandtakephotosfortheconsumers.Iftheyarenotsatisfied

withthegoods,itcanalsohelpthemtoreturnandchangethegoodsuntilthey

meettheirrequirement.17.WhenChineseconsumersbuythingsontheU.S.

websitesandhavepaidforthem,theintheU.S.canhelpthemreceivethegoods.

warehouse

network

A:

store

B:

website

C:

D:

答案：A

18、【單選題】Manye-commercesiteseitherprovidealonglistofproductsor

lumpthembehindasearchbutton,makingitdifficulttofindthem.Arrange

yourproductsintologicalcategoriesandsubcategories,butdonotoverdo

it.Researchsaysitthatmostpeoplegetoverwhelmedwithmorethan7

categories.Thecustomermustbeabletoeasilysearchanyproductwithouthelp.

Yourproductshouldhaveaclearandhigh-qualitypicture,shortand

detailedspecifications.Ifnecessaryaddvideoorpicturesofdifferent

viewpoints（topangle,sideview）alongwiththeproductspecifications.Keep

allkindsofpaymentoptionsavailabletoyourcustomers.Noteveryonefeels

comfortablebuyingthroughacreditcard,orhasone.Allowfordebitcards,fax,

telephone,snailmail,paperandelectroniccheques.Andsignupforfraud

checkingfacility,withoutwhichyoucouldeasilyenduplosingentireday'ssales

withinminutes.Provideacurrencyconverterifyouofferproductsorpaymentin

othercurrencies.Includingatelephonenumberforcustomersupportontheorder

isamust.Itgivesthebuyerssomeextrafeelingsofsecuritythattheycan

alwaystalktoalivepersonifanythinggoeswrongwiththebuyingpreprocess.

18."Peoplegetoverwhelmedwithmorethan7categories"means.

peoplehavetroubledealingwithmorethansevencategories

peoplearecompletelystruckdownbymorethansevencategories

A:

peoplegetexcitedwithmorethansevencategories

B:

morethansevencategoriesgaincompletecontrolofpeople

C:

答D:案：A

19、【單選題】Manye-commercesiteseitherprovidealonglistofproductsor

lumpthembehindasearchbutton,makingitdifficulttofindthem.Arrange

yourproductsintologicalcategoriesandsubcategories,butdonotoverdo

it.Researchsaysitthatmostpeoplegetoverwhelmedwithmorethan7

categories.Thecustomermustbeabletoeasilysearchanyproductwithouthelp.

Yourproductshouldhaveaclearandhigh-qualitypicture,shortand

detailedspecifications.Ifnecessaryaddvideoorpicturesofdifferent

viewpoints（topangle,sideview）alongwiththeproductspecifications.Keep

allkindsofpaymentoptionsavailabletoyourcustomers.Noteveryonefeels

comfortablebuyingthroughacreditcard,orhasone.Allowfordebitcards,fax,

telephone,snailmail,paperandelectroniccheques.Andsignupforfraud

checkingfacility,withoutwhichyoucouldeasilyenduplosingentireday'ssales

withinminutes.Provideacurrencyconverterifyouofferproductsorpaymentin

othercurrencies.Includingatelephonenumberforcustomersupportontheorder

isamust.Itgivesthebuyerssomeextrafeelingsofsecuritythattheycan

alwaystalktoalivepersonifanythinggoeswrongwiththebuyingpreprocess.

19.E-commercewebsitesshould.

providealonglistofproductsorlumpthembehindasearchbutton

havelogicalcategorieswithproperlyarrangedproductsinthem

A:

letcustomersdothesearchwithoutthehelpofcategories

B:

arrangetheirproductsintomorethansevencategories

C:

答D:案：B

20、【單選題】Manye-commercesiteseitherprovidealonglistofproductsor

lumpthembehindasearchbutton,makingitdifficulttofindthem.Arrange

yourproductsintologicalcategoriesandsubcategories,butdonotoverdo

it.Researchsaysitthatmostpeoplegetoverwhelmedwithmorethan7

categories.Thecustomermustbeabletoeasilysearchanyproductwithouthelp.

Yourproductshouldhaveaclearandhigh-qualitypicture,shortand

detailedspecifications.Ifnecessaryaddvideoorpicturesofdifferent

viewpoints（topangle,sideview）alongwiththeproductspecifications.Keep

allkindsofpaymentoptionsavailabletoyourcustomers.Noteveryonefeels

comfortablebuyingthroughacreditcard,orhasone.Allowfordebitcards,fax,

telephone,snailmail,paperandelectroniccheques.Andsignupforfraud

checkingfacility,withoutwhichyoucouldeasilyenduplosingentireday'ssales

withinminutes.Provideacurrencyconverterifyouofferproductsorpaymentin

othercurrencies.Includingatelephonenumberforcustomersupportontheorder

isamust.Itgivesthebuyerssomeextrafeelingsofsecuritythattheycan

alwaystalktoalivepersonifanythinggoeswrongwiththebuyingpreprocess.

20.E-commercewebsitessignupforfraudcheckingfacilityforthepurposeof.

earningmoremoney

protectingtheircustomers

A:

providingacurrencyconverter

B:

thesafetyofpayment

C:

答D:案：D

21、【單選題】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（補充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.21.

Beside

Inaddtion

A:

Inaddtionto

B:

Aswell

C:

答D:案：C

解析：beside在旁邊；Inaddtion此外，另外，后面常用逗號隔開；Inaddtionto除

了，其后接名詞短語；aswell也。根據句意這里應該是說除了買賣產品，故選C。

22、【單選題】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（補充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.22.

deal

handle

A:

care

B:

manage

C:

答D:案：B

解析：deal處理，常與with連用；handle處理；care關心，照顧；manage管理。句

意：電子商務還可以處理其他傳統(tǒng)業(yè)務方面。

23、【單選題】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（補充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.23.

example

case

A:

sample

B:

model

C:

答D:案：A

解析：example例子；case案件；sample樣品；model模型，榜樣。句意：使用電子聊天

作為技術和客戶支持的一種形式就是一個很好的例子。

24、【單選題】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（補充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.24.

takes

costs

A:

wastes

B:

saves

C:

答D:案：D

解析：take拿走；cost花費；waste浪費；save節(jié)省。句意：電子商務使用聊天來補充

找到的傳統(tǒng)電話支持系統(tǒng)，節(jié)省大量的時間，同時提供機會。

25、【單選題】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（補充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.25.

specific

possible

A:

necessary

B:

unavailble

C:

答D:案：D

解析：specific具體的；possible可能的；necessary必要的；unavailble難以獲得

的。句意：提供傳統(tǒng)支持無法提供的機會。

26、【單選題】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（補充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.26.

physical

virtual

A:

invisible

B:

virtuous

C:

答D:案：B

解析：physical物理的；virtual虛擬的；invisible看不見的；virtuous善良的。根據

語境可推測這里說的應該是虛擬的電腦系統(tǒng)。

27、【單選題】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（補充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.27.

access

accessto

A:

enterinto

B:

assess

C:

答D:案：A

解析：access訪問，接近；accessto通向的入口；enterinto進入；assess評

估。句意：技術支持操作員可以遠程訪問客戶的計算機。

28、【單選題】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（補充）itstraditionalphonesupportfindsasystem

which（24）incredibleamountsoftimewhileprovidingopportunities（25）

throughtraditionalsupport.Byusing（26）computersystems,forexample,

technicalsupportoperatorscanremotely（27）acustomer'scomputerand（28）

themincorrectinga（29）.Andwiththedownloadofasmallprogram,all

pertinentinformationaboutthehardwareandsoftwarespecificationsfora

user'scomputermayberelayedtothesupportoperatordirectly,withouthaving

towalkacustomerthroughpersonally（30）thedata.28.

assist

make

A:

force

B:

ask

C:

答D:案：A

解析：assist協助；make制作；force促使，推動；ask詢問。根據語境可知可以應該是

說協助他們校正問題。

29、【單選題】（21）buyingandsellingproducts,e-businessmayalso（22）

othertraditionalbusinessaspects.Theuseofelectronicchatasaformof

technicalandcustomersupportisanexcellent（23）ofthis.Ane-businesswhich

useschattosupplement（補充）itstraditionalphonesupportfindsasystem

which（2