MOOC 商務(wù)英語(yǔ)-深圳信息職業(yè)技術(shù)學(xué)院 中國(guó)大學(xué)慕課答案

MOOC商務(wù)英語(yǔ)-深圳信息職業(yè)技術(shù)學(xué)院中國(guó)大學(xué)慕課答案Unit1單元測(cè)試1、問題：Asabusinessassistant,youneedgood_________skills.選項(xiàng)：A、speakingB、communicationC、writingD、listening正確答案:【communication】2、問題：Asateaching/trainingassistant,youneedthe_________andplanningskills.選項(xiàng)：A、writingB、readingC、instructionalD、customerservice正確答案:【instructional】3、問題：Asabusinessassistant,youneed_______.選項(xiàng)：A、astrongcustomerserviceorientationB、subjectknowledgeC、planningskillsD、instructionalskills正確答案:【astrongcustomerserviceorientation】4、問題：Asateaching/trainingassistant,youneed_______.選項(xiàng)：A、astrongcustomerserviceorientationB、subjectknowledgeC、flexibilityD、excellentandactivelisteningskills正確答案:【subjectknowledge】5、問題：Asabusinessassistant,youneed_______.選項(xiàng)：A、instructionalskillsB、subjectknowledgeC、planningskillsD、excellentandactivelisteningskills正確答案:【excellentandactivelisteningskills】6、問題：Thepurposeofaresumeis_________.選項(xiàng)：A、totellthereaderbrieflyaboutanumberofpointsofyourselfB、tolisteverycourseyoutookC、tolisteverypart-timejobyoudidD、tolisteveryextra-curricularactivityyoudid正確答案:【totellthereaderbrieflyaboutanumberofpointsofyourself】7、問題：Youneeda_________inyourresumetoholdyourreader’sattention.選項(xiàng)：A、trainingB、referenceC、previousworkhistoryD、profile正確答案:【profile】8、問題：Theprofileusuallyconsistsof30to50wordstohighlightyourmain______andexperience.選項(xiàng)：A、skillsB、meritsC、ideasD、personalities正確答案:【skills】9、問題：Togetreadyforthejobinterview,youneed_______.選項(xiàng)：A、readnewspapersB、researchthecompanybeforethejobinterviewC、watchTVD、attendlectures正確答案:【researchthecompanybeforethejobinterview】10、問題：It'simportanttoalwayshaveonegood________towear.選項(xiàng)：A、pairofjeansB、pairofglovesC、suitD、scarf正確答案:【suit】11、問題：UsetheInternettofindinformationaboutthecompany,its___________,andthejobsthecompanytypicallyhiresfor.選項(xiàng)：A、managementB、profitsC、historyD、location正確答案:【management】12、問題：Thesafestandardinterviewclothingformenis___________.選項(xiàng)：A、jeansB、sportssuitC、jacketD、theclassicdarkbusinesssuit正確答案:【theclassicdarkbusinesssuit】13、問題：Inajobinterview,thesuitcanbewornwith_______.選項(xiàng)：A、awhitedressshirtB、ablackdressshirtC、ayellowdressshirtD、areddressshirt正確答案:【awhitedressshirt】14、問題：Forwomen,classic_________orneutralcolorpumpsareappropriateforanyjobinterview.選項(xiàng)：A、purpleB、pinkC、blackD、red正確答案:【black】15、問題：Duringtheinterview,alwaysfocusyourvisionon_________toshowyourrespectandattention.選項(xiàng)：A、theresumeB、theinterviewerC、thegroundD、thewindow正確答案:【theinterviewer】16、問題：Asabusinessassistant,yourjobresposibilitiesincludetheusual_________（辦公室事務(wù)）anddealingwiththe________（消費(fèi)者需求）.選項(xiàng)：A、officeworkB、meetingsC、customers’needsD、seller'sneeds正確答案:【officework#customers’needs】17、問題：Theskillsandqualitiesabusinessassistantneedsare:good_________（溝通）skills,_________（靈活性）,astrongcustomerserviceorientation,excellentandactivelisteningskills,andtheabilitytorespondtothecustomerinaconciseandeasilyunderstoodmanner.選項(xiàng)：A、communicationB、flexibilityC、personalityD、consumer正確答案:【communication#flexibility】18、問題：Asateaching/trainingassistant,thefollowingskillsandqualitiesarewhatyouneed:theinstructionaland________（備課）skills,theabilitytomanagetheclassroom,introducediscipline,andbuildgoodrelationshipswithboththestudentsandparents,andthe_________（學(xué)科）knowledgeandtheskilltointegratetechnologyintothelessontoenhancelearning.選項(xiàng)：A、learningB、planningC、courseD、subject正確答案:【planning#subject】19、問題：Thecoreteachercompetenciesrequiredforsuccessfulteachingalsoincludecompetenciesorbehaviorssuchas__________（解決問題能力）andjudgment,__________（適應(yīng)能力）andhighenergylevels.選項(xiàng)：A、solutionsB、problem-solvingC、adaptD、adaptability正確答案:【problem-solving#adaptability】20、問題：Thegoalofaresumeisnottogetyouajobortowinyoua_________（合同）,buttogetyouan__________（面試）ormeeting.選項(xiàng)：A、orderB、meetingC、contractD、interview正確答案:【contract#interview】21、問題：Aprofileisthebanner_________（標(biāo)題）ofyourresume,whichsummarizesyourmain_________（賣點(diǎn)）.選項(xiàng)：A、topicB、headlineC、advantagesD、sellingpoints正確答案:【headline#sellingpoints】22、問題：Practiceinterviewingbyhavingafriendorfamilymemberrunthrough_________________（典型的問題）withyou.選項(xiàng)：A、typicalB、questionsC、importantD、problems正確答案:【typical#questions】23、問題：Printoutextracopiesofyour_________（簡(jiǎn)歷）andanyother___________（證書）youwanttoshowtotheemployer.選項(xiàng)：A、briefB、introductionC、resumeD、certifications正確答案:【resume#certifications】24、問題：Inajobinterview,thecolorofyourtieshouldbe________（更暗）thanthecolorofyourshirtandavoidatiethatistoo________（鮮艷的）.選項(xiàng)：A、paleB、darkerC、brightD、light正確答案:【darker#bright】25、問題：Avoid_________（短的）skirts.Thehemofyourskirtshouldfalljustaboveoronyour_______（膝蓋）soyoucansitcomfortably.選項(xiàng)：A、ankleB、shortC、tightD、knees正確答案:【short#knees】Unit2單元測(cè)試1、問題：Exhibitionsareveryimportant_____opportunitiesforcompanies.選項(xiàng)：A、promotionB、promotionalC、promoteD、promoting正確答案:【promotional】2、問題：WhichofthefollowingisNOTthebenefitsofattendingatradeshowsforacompany?選項(xiàng)：A、FindnewmarketsandopportunitiesB、GetsuggestionsabouttheproductandserviceC、KeepintouchwiththeexistingbusinesspartnersD、Travelaroundtheworldtobroadenone’shorizon正確答案:【Travelaroundtheworldtobroadenone’shorizon】3、問題：IfbabytoysareyourmajorproductsandyourcompanywantstoexplorethemarketintheUnitedStates,whichofthefollowingtradeshowisthemostsuitableonetoattend?選項(xiàng)：A、BigBoysToysNewZealandB、HongKongToysGamesFairC、NewYorkBabyShowD、KidsIndia正確答案:【NewYorkBabyShow】4、問題：Organizingyourparticipationforatradefairisveryimportantto___thatthetradefairisasuccess.選項(xiàng)：A、sureB、ensureC、besureofD、assure正確答案:【ensure】5、問題：WhichofthefollowingisNOTtrueasforthepreparationsforattendingatradeshow?選項(xiàng)：A、Oneshouldsettheobjectivesbeforehand.B、Allthepresentationandpromotionalmaterialsshouldbeprofessionallydesigned.C、Alltheexhibitorsshouldpreparesamplestobetakentothefair.D、Oneneedtoarrangeforthedesignandconstructionofthebooth.正確答案:【Alltheexhibitorsshouldpreparesamplestobetakentothefair.】6、問題：Makesureallthepromotionalmaterialsfortradeshowsshouldbe_____designed.選項(xiàng)：A、professionB、professionalC、professionallyD、professor正確答案:【professionally】7、問題：Whichofthefollowingshouldbepreparedbeforeattendingatradeshow?選項(xiàng)：A、Howtohandlecustomers’queries?B、Howtoattractcustomersintothestand?C、Howtoanswercustomers’questions?D、Howtohandabrochureand/orsampletoeveryvisitorofthestand?正確答案:【Howtohandabrochureand/orsampletoeveryvisitorofthestand?】8、問題：Thequalifiedtradeshowstaffshouldbeknowledgeableaboutthecompanyandtheproducts,______proactiveand______aboutattendingthetradeshow.選項(xiàng)：A、motivating;enthusiasmB、motivating;enthusiasticC、motivated;enthusiasticD、motivated;enthusiasm正確答案:【motivated;enthusiastic】9、問題：WhichofthefollowingisNOTtheappropriatetradeshowetiquettes?選項(xiàng)：A、GreetingthevisitorswarmlyB、WearprofessionaluniformC、ChatwithotherboothstaffandignorethecomingvisitorsD、Engagingthetradeshowvisitors正確答案:【Chatwithotherboothstaffandignorethecomingvisitors】10、問題：______bodylanguagelikeslouchingorleaningondisplaysandcrossingarmsarenotallowedinatradeshow.選項(xiàng)：A、ProperB、AppropriateC、InvitingD、Uninviting正確答案:【Uninviting】11、問題：Whichofthefollowingboothtypeissuperiorinlocationandcanattractmostofthevisitors?選項(xiàng)：A、PeninsularboothB、IslandboothC、StandardboothD、Perimeterbooth正確答案:【Islandbooth】12、問題：WhichofthefollowingisNOTtrueasforthepreparationofproductsbeforeattendingatradeshow?選項(xiàng)：A、Oneshouldbeknowledgeableabouttheproducts.B、Oneshouldbepreparedtoanswerthevisitors’questionsabouttheproducts.C、Oneshouldbepreparedtomakeaproductpresentationtothepotentialcustomers.D、Oneshouldprepareaformalsuit.正確答案:【Oneshouldprepareaformalsuit.】13、問題：WhichofthefollowingisNOTthepromotionalmaterialsforatradeshow?選項(xiàng)：A、flyersB、postersC、brochuresD、businesscards正確答案:【businesscards】14、問題：Arrange____freightforwarding,deliveryandclearanceofthesamplesandpromotionalmaterialsarealsoimportant.選項(xiàng)：A、forB、toC、withD、in正確答案:【for】15、問題：Don’tforgetto____flightticketsandothertravelarrangements.選項(xiàng)：A、bookB、bookingC、buyingD、arranging正確答案:【book】16、問題：Tradeshowsbringthousandsofbuyersandsellersinoneplaceinashortspanoftime,thusitisaverypowerful_____________(營(yíng)銷手段).選項(xiàng)：A、marketingB、marketC、mediumD、ways正確答案:【marketing#medium】17、問題：Youneedtopreparethepromotionalmaterialssuchasbrochure,______(產(chǎn)品目錄冊(cè)),flyers,__________(價(jià)格表)andpostersetc.選項(xiàng)：A、catalogueB、posterC、advertisementD、pricelist正確答案:【catalogue#pricelist】18、問題：Preparefor________________(與客戶互動(dòng))isalsothekeytothesuccessofattendingatradeshow.選項(xiàng)：A、customB、communicationC、customerD、interaction正確答案:【customer#interaction】19、問題：Theboothstaffarethebrandfaceofthecompany,whattheydo,sayorevenconveywiththeir_____________(肢體語(yǔ)言)canreflectbackontheentirecompanyasawhole.選項(xiàng)：A、oralB、bodyC、gestureD、language正確答案:【body#language】20、問題：______(態(tài)度)isoneofthemostimportanttradeshow_______(禮儀).選項(xiàng)：A、PersonalityB、politenessC、AttitudeD、etiquettes正確答案:【Attitude#etiquettes】21、問題：Professionalpersonalgroomingcanhelptoleaveagood___________(第一印象)onthetradeshowvisitors.選項(xiàng)：A、firstB、impressionC、2ndD、impress正確答案:【first#impression】22、問題：Goodpersonalqualityandprofessionalbehavioratthetradeshowhelpstoattractmorevisitorsandmakethe________(展會(huì))a_______（成功）.選項(xiàng)：A、exhibitionB、exhibitC、successfulD、success正確答案:【exhibition#success】23、問題：Before__________(申請(qǐng))abooth,weneedtodecideontheobjectivefirst.選項(xiàng)：A、applyingB、forC、applyD、with正確答案:【applying#for】24、問題：Inpreparingforanexhibition,weneedtobeclearofthe__________(核心信息)thatwehopetocarryoverthestandvisitors.選項(xiàng)：A、topB、ideasC、coreD、message正確答案:【core#message】25、問題：Preparea________(演講、展示)isalsoveryimportantbefore_______(會(huì)見)thecustomers.選項(xiàng)：A、presentationB、conversationC、meetingD、group正確答案:【presentation#meeting】Unit3單元測(cè)試1、問題：Theroastbeeflooksgood.Letmehavea().選項(xiàng)：A、sliceB、dishC、chopD、fillet正確答案:【slice】2、問題：AsaChinesetradition,youcannot()afishduringameal.選項(xiàng)：A、eatB、flipC、lookD、smell正確答案:【flip】3、問題：Haveyoufinalizedthe()fortomorrow’smeeting?選項(xiàng)：A、agendaB、minutesC、faxmachineD、computer正確答案:【agenda】4、問題：whydotheyalways()meetingsforFridayafternoon?Itistheworsttime.選項(xiàng)：A、checkB、runC、holdD、arrange正確答案:【check】5、問題：OK,that’sallfortoday.Thenext()meetingwillbethefirstweekofthemonth,asusual.選項(xiàng)：A、crisisB、punctualC、departmentalD、urgent正確答案:【urgent】6、問題：who’sgongingtotake()fortoday’smeeting?選項(xiàng)：A、actionB、busC、minutesD、shower正確答案:【minutes】7、問題：I’msorryIcan’t()themeetingtomorrow;I’moutoftheofficeallday.選項(xiàng)：A、attendB、leaveC、missD、remember正確答案:【attend】8、問題：Wecan’t()themeetinginthisroom;it’snotbigenough.選項(xiàng)：A、arrangeB、denyC、holdD、participate正確答案:【hold】9、問題：Theproblemisn’treallyour().選項(xiàng)：A、aimB、denialC、purposeD、fault正確答案:【fault】10、問題：Thedelayis()toproductionproblemsatthefactory.選項(xiàng)：A、becauseB、dueC、aimD、for正確答案:【due】11、問題：YourbikewasorderedthelastweekinMarch,and()wasexpectedthelastweekinMarch.選項(xiàng)：A、orderB、deliveryC、oproblemD、customer正確答案:【delivery】12、問題：Iwouldliketo()thereservationofonedoubleroomfor21st-22ndApril.選項(xiàng)：A、bookB、callC、missD、confirm正確答案:【confirm】13、問題：Slurping()isconsideredacourtesyinJapanbutnotinothercountries.選項(xiàng)：A、silentlyB、excitedlyC、cheerfullyD、aloud正確答案:【aloud】14、問題：Pleasenotethatyoumustpresentthesame()cardonarrivalatthehotel.選項(xiàng)：A、bankB、campusC、creditD、rent正確答案:【credit】15、問題：Thepersonwhocleansyourroomiscalleda()maid.選項(xiàng)：A、chamberB、roomC、hotelD、personal正確答案:【chamber】16、問題：Pleasefastenyourseatbeltsfor______________（起飛）.選項(xiàng)：A、takeB、awayC、offD、up正確答案:【take#off】17、問題：Passengersin______________（商務(wù)艙）canboardnow.選項(xiàng)：A、economicB、businessC、classD、seat正確答案:【business#class】18、問題：Pleaseshowyour____________（登機(jī)牌）onrequest.選項(xiàng)：A、onlineB、tagC、boardingD、pass正確答案:【boarding#pass】19、問題：Tocalla____________（空乘）,pleasepressthebuttonaboveyourhead.選項(xiàng)：A、flightB、flyC、serviceD、attendant正確答案:【flight#attendant】20、問題：FlightstoLondon:please_____________（辦理登機(jī)手續(xù)）atdesks12-16.選項(xiàng)：A、checkB、outC、inD、of正確答案:【check#in】21、問題：Youmust____（不）leaveyour_______（行李）unattendedatanytime.選項(xiàng)：A、noB、notC、luggageD、bag正確答案:【not#luggage】22、問題：Youcanreceivearefundofthe___________（機(jī)票價(jià)格）.選項(xiàng)：A、ticketB、flightC、priceD、prize正確答案:【ticket#price】23、問題：Couldyou_____（發(fā)）mean_____（電郵）withthebookingdetails?選項(xiàng)：A、giveB、sendC、letterD、email正確答案:【send#email】24、問題：You’retoolatetocheckinnow.The______（航班）isalready______（登機(jī)）.選項(xiàng)：A、airplaneB、boardC、flightD、boarding正確答案:【flight#boarding】25、問題：Youcan____（預(yù)定）inadvanceoryoucan____（購(gòu)買）aticketontheday.選項(xiàng)：A、callB、sellC、bookD、buy正確答案:【book#buy】Unit4單元測(cè)試1、問題：_______istheprocessoflettingconsumersknowwhytheyshouldchooseyourproductorserviceoverthoseofyourcompetitors’.選項(xiàng)：A、SalesB、MarketingC、SellingD、Market正確答案:【Marketing】2、問題：Toeffectivelymarketaproductorservice,it'simportanttoidentifywhat_____itfromcompetingproductsorservices.選項(xiàng)：A、showsB、decidesC、makesD、differentiates正確答案:【differentiates】3、問題：_______isimportanttoconsiderwhendeterminingareasofdistribution.選項(xiàng)：A、ThetypeofproductsoldB、TheexhibitionC、ThecompanyculturesD、Thetradeterms正確答案:【Thetypeofproductsold】4、問題：Thesalepriceoftheproductreflectswhatconsumersare____topayforit.選項(xiàng)：A、sureB、willingC、tryingD、refusing正確答案:【willing】5、問題：Determinationofthebestmediumstocommunicatethemessageanddecisionsaboutthe______ofthecommunicationalsoareimportant.選項(xiàng)：A、salesB、chancesC、materialsD、frequency正確答案:【frequency】6、問題：______istheprocessofactuallyconvincingsomeonetobuyfromyourbusiness.選項(xiàng)：A、ChattingB、PproductionC、SalesD、Marketing正確答案:【Sales】7、問題：Salesofteninvolvessomelevelofinterpersonal______thatpersuadesaleadtobecomeacustomer.選項(xiàng)：A、preparationB、presentationC、questionsD、interaction正確答案:【interaction】8、問題：Toconvinceprospectivebuyers,customers,andinvestors,youneedtomakeyourpresentationsoundmore________.選項(xiàng)：A、motivatingB、enthusiasticC、professionalD、appropriate正確答案:【professional】9、問題：EachyearNikesponsorsmanyexcellentathletesandsportsteamsaroundtheworld,withthehighly_______trademarksof“Justdoit”andtheswooshlogo.選項(xiàng)：A、greetedB、recommendedC、recognizedD、engaged正確答案:【recognized】10、問題：Ourfactorycoversatotalareaof20000_______with5000staffmembers.選項(xiàng)：A、cubicmetersB、metersC、kilometersD、squaremeters正確答案:【squaremeters】11、問題：Ourdishwashersareapprovedasbeingsoundefficient-helpingtoreduceunnecessary________.選項(xiàng)：A、smellpollutionB、noisepollutionC、earthpollutionD、naturalpollution正確答案:【noisepollution】12、問題：Bepreparedtolistentothe_______andtakenotesofcommentssoyoucanusetheirfeedbacktoimproveorrefinefuturepresentations.選項(xiàng)：A、audienceB、productC、passengersD、sellers正確答案:【audience】13、問題：It'sworthhiringsomeonetocreateawebsitethatismodern,attention-grabbing,and_______.選項(xiàng)：A、loudB、colorfulC、brightD、mobilefriendly正確答案:【mobilefriendly】14、問題：Youwillwanttoconsidervariousemailliststhat______tothespecificneedsofeachindividual.選項(xiàng)：A、caterB、objectC、talkD、read正確答案:【cater】15、問題：Ifyou_____these5digitalstrategies,youcouldbeonyourwaytocreatingaconcreteinternetmarketingstrategythathelpsyoubringsinmorecustomersandretainnewones.選項(xiàng)：A、bookB、employC、buyingD、arranging正確答案:【employ】16、問題：Forabusinessto“sellssomethingtosomeone”thebusinessmusthavetheright___,intherightplace,andfortheright____.選項(xiàng)：A、productB、placeC、priceD、promotion正確答案:【product#price】17、問題：Marketingprofessionalsneedtoconsidercostsrelatedtoresearchanddevelopment,_______,marketing,and________—otherwiseknownascost-basedpricing.選項(xiàng)：A、budgetsB、manufacturingC、distributionD、bonus正確答案:【manufacturing#distribution】18、問題：Jointmarketingcampaignsalsoarecalledapromotionalmix.Activitiesmightinclude_______,salespromotion,________,andpublicrelations.選項(xiàng)：A、advertisingB、developmentC、researchD、personalselling正確答案:【advertising#personalselling】19、問題：Strongsalestechniquesarevitaltodrivingbusiness___and____.選項(xiàng)：A、budgetsB、marketC、revenueD、growth正確答案:【revenue#growth】20、問題：Ourmainproductsaresilkgarments,forboth_____and______markets.選項(xiàng)：A、domesticB、overseasC、ChineseD、other正確答案:【domestic#overseas】21、問題：Thesellerprovidesfreedoor-to-doorinstallation,one-yearwarrantyfor________andthree-yearwarrantyfor_________.選項(xiàng)：A、customersB、thewholemachineC、themainpartsD、buyers正確答案:【thewholemachine#themainparts】22、問題：Onceasalespersongetanideaofwhatcustomersarelookingforina___or____,he/shecanadjusthis/hersalespitchaccordingly.選項(xiàng)：A、sellerB、companyC、productD、service正確答案:【product#service】23、問題：TheSAFCOdeskis48incheswide，27inches____andabout30inches____.選項(xiàng)：A、deepB、depthC、highD、height正確答案:【deep#high】24、問題：Searchengine_____and______arepartofwhathelpsmakeyourbusinessappearhigheronalistofsearchengineresults.選項(xiàng)：A、layoutB、presentationC、marketingD、optimization正確答案:【marketing#optimization】25、問題：Yourblogbecomessomewhereyoucanoffer______,sharebitsofinformation,andreally____withyourcustomers.選項(xiàng)：A、adviceB、connectC、adviseD、write正確答案:【advice#connect】Unit5單元測(cè)試1、問題：InUnit5,wewilldealwith4majorstepsinthebusinessnegotiation:pricenegotiation,paymentterms,shipmentandthe__________.選項(xiàng)：A、packagingB、insuranceC、inspectionD、contract正確答案:【contract】2、問題：Whatstrategyisadoptedbytheexporter?__________“IfIwereinyourplace,Iwouldconsidernotonlythepricebutalsothequality.Wehadaclosestudyofthelatestmarketandfoundthattherawmaterialofourskirts-silkissuperiortothatofotherbrands.”選項(xiàng)：A、Qualityisthebestpolicy.B、Thelowerpriceisofferedforthelargerquantity.C、Emphasizetherisingcost.D、Changethepackagingmethod.正確答案:【Qualityisthebestpolicy.】3、問題：Whatstrategyisadoptedbytheexporter?__________“Thepriceisbasedonthenumberofunitsthatyouorder.ThebestwecandoistoofferyouaunitpriceofUSD1.85ifyoucanincreasethequantityupto3,000units.”選項(xiàng)：A、Qualityisthebestpolicy.B、Thelowerpriceisofferedforthelargerquantity.C、Emphasizetherisingcost.D、Changethepackagingmethod.正確答案:【Thelowerpriceisofferedforthelargerquantity.】4、問題：Whatstrategyisadoptedbytheexporter?__________“PleasenotethatthepriceofrawmaterialshasrisensharplyfromUSD100peryardtoUSD130recently.”選項(xiàng)：A、Qualityisthebestpolicy.B、Thelowerpriceisofferedforthelargerquantity.C、Emphasizetherisingcost.D、Changethepackagingmethod.正確答案:【Emphasizetherisingcost.】5、問題：Whatstrategyisadoptedbytheexporter?__________“Sorry!Weareunabletocutthepricebecausethereislittleprofitmarginleft.However,wewillprocessthedeliveryasearlyaspossibletomakesuretheproductsarrivebeforetheChristmasshoppingseasonstarts.”選項(xiàng)：A、Qualityisthebestpolicy.B、Meeteachotherhalfway.C、Emphasizetherisingcost.D、Changethepackagingmethod.正確答案:【Meeteachotherhalfway.】6、問題：WhichtypeofT/Tfollowstheprincipleofpaymentfirstandshipmentafterwards?__________選項(xiàng)：A、fullpaymentagainstB/LB、fullpaymentinadvanceC、fullpaymentwithin3daysafterthereceiptofgoodsD、fullpaymentagainstthecopyofB/L正確答案:【fullpaymentinadvance】7、問題：Whichofthepaymenttermsisthesafestone?__________選項(xiàng)：A、T/TB、D/PC、D/AD、L/C正確答案:【L/C】8、問題：Whichofthefollowingpaymenttermsistheeasiesttohandle?__________選項(xiàng)：A、T/TB、D/PC、D/AD、L/C正確答案:【T/T】9、問題：Intermsoffee,whichofthefollowingpaymenttermsisthecheapest?__________選項(xiàng)：A、T/TB、D/PC、D/AD、L/C正確答案:【T/T】10、問題：Whichshippingdocumentistheofficialcontractbetweentheshipperorownerofgoodsandthefreightcarrier?__________選項(xiàng)：A、billofladingB、packinglistC、commercialinvoiceD、insurancepolicy正確答案:【billoflading】11、問題：Whichshippingdocumentisalistofgoodsinformationdetailneededfortransportationpurpose?__________選項(xiàng)：A、billofladingB、commercialinvoiceC、packinglistD、thecertificateoforigin正確答案:【packinglist】12、問題：Whichshippingdocumentisadocumentrequiredbycustomstodeterminetruevalueoftheimportedgoods,forassessmentofdutiesandtaxes?選項(xiàng)：A、insurancepolicyB、commercialinvoiceC、packinglistD、commercialinvoice正確答案:【commercialinvoice】13、問題：Inbusinessnegotiation,whichofthefollowingsentencecanbeusedtocheckthecontractclauses?__________選項(xiàng)：A、Wouldyoupleasecheckitandseeifitcontainsallthemainpointswehaveagreeduponduringnegotiations?B、Itmustbeaclericalmistake.Let’scorrectit.C、Thenwecansignthecontractinafewminutes.I’llhavethecontractmodifiedatonce.D、commercialinvoice正確答案:【W(wǎng)ouldyoupleasecheckitandseeifitcontainsallthemainpointswehaveagreeduponduringnegotiations?】14、問題：Inbusinessnegotiation,whichofthefollowingsentencecanbeusedtoconfirmothertermslikepaymentterms?__________選項(xiàng)：A、Wouldyoupleasecheckitandseeifitcontainsallthemainpointswehaveagreeduponduringnegotiations?B、Itmustbeaclericalmistake.Let’scorrectit.C、Ithinkalltheotheritemsarestrictlyinconformitywiththetermsweagreedon.D、thecertificateoforigin正確答案:【Ithinkalltheotheritemsarestrictlyinconformitywiththetermsweagreedon.】15、問題：Whichofthefollowingdocumentsisnottobepreparedbytheseller?__________選項(xiàng)：A、S/CB、POC、PID、T/T正確答案:【PO】16、問題：Beforesigningthecontract,boththeexporterandtheimporterwillnegotiateonthespecifictradetermssuchas__________（價(jià)格）,quantity,__________（支付條款）,packaging,shipment,insurance,inspectionandsoon.選項(xiàng)：A、pricesB、priceC、paymenttermsD、payterms正確答案:【prices#paymentterms】17、問題：The5strategiesforbusinessnegotiationsincludethe__________（好質(zhì)量）,lowerpriceforthelargerquantity,emphasisontherisingcost,changingthe__________（包裝方式）andmakingconcessions.選項(xiàng)：A、goodquantityB、goodqualityC、packagemethodD、packagingmethod正確答案:【goodquality#packagingmethod】18、問題：Wehavetomakethepreparationsinadvance.Forexample,weshouldfullyunderstandthe__________（優(yōu)勢(shì)和劣勢(shì)）ofthecustomer,hisneeds,thepricewecanoffer,__________（競(jìng)爭(zhēng)對(duì)手價(jià)格）inthesamelineofbusiness.選項(xiàng)：A、quotationB、thepriceofthecustomersC、advantagesanddisadvantagesD、thepriceofthecompetitors正確答案:【advantagesanddisadvantages#thepriceofthecompetitors】19、問題：Fourmethodsofpaymentarepopularintheinternationaltrade:__________（電匯），D/P,D/Aand__________（信用證）.選項(xiàng)：A、T/TB、L/CC、CIFD、CFR正確答案:【T/T#L/C】20、問題：Forsmallorders,__________（電匯）istheprimarychoicewhileforthebigorders,__________（信用證）isthefirstchoice.選項(xiàng)：A、D/DB、T/TC、L/CD、I/C正確答案:【T/T#L/C】21、問題：Fornewcustomers,__________（信用證）isthebetterchoicewhileforoldones,__________（電匯）isthebestchoicefollowedbyD/PorD/A.選項(xiàng)：A、L/CB、D/DC、D/CD、T/T正確答案:【L/C#T/T】22、問題：Thereare5majortypesofshippingdocumentsyouneedforinternationalshipping:__________（提單）,packinglist,commercialinvoice,__________（保險(xiǎn)單）andcertificateoforigin.選項(xiàng)：A、letterofcreditB、confirmationC、billofladingD、insurancepolicy正確答案:【billoflading#insurancepolicy】23、問題：Thebillofladingusuallyincludesthebasicinformationoftheshipperandtherecipient,a__________（描述）ofthegoodsalongwithquantitiesand__________（總重量）.選項(xiàng)：A、instructionB、descriptionC、totalweightD、totalamount正確答案:【description#totalweight】24、問題：Both__________（銷售合同）and__________（形式發(fā)票）functionasthedocumentstoconfirmtheorder.選項(xiàng)：A、S/CB、PIC、PED、C/C正確答案:【S/C#PI】25、問題：Generallyspeaking,7kindsofinformationareincludedinatypicalS/C:exporter'sinformation,importer'sinformation,S/Cinformation,__________（產(chǎn)品細(xì)節(jié)）,bankaccountinformation,notesforimporterand__________（簽名）.選項(xiàng)：A、productdetailsB、productiondetailsC、signsD、signatures正確答案:【productdetails#signatures】Unit6單元測(cè)試1、問題：Thefirststeptodealwithcustomer’scomplaintisto______.選項(xiàng)：A、listenB、apologizeC、solveD、thank正確答案:【listen】2、問題：Youcan______backtothecustomerwhatthey'resayingtoshowthatyoureallyunderstandwhattheysaid.選項(xiàng)：A、fightB、repeatC、counterD、argue正確答案:【repeat】3、問題：Youcanusethestructure“_______________”torepeatthecustomer’squestions.選項(xiàng)：A、ExcusemeB、ThanksalotC、Whatyou’resayingD、Pardon正確答案:【W(wǎng)hatyou’resaying】4、問題：Whatisthebestwaytoapologize?選項(xiàng)：A、I’mterriblysorry.B、It’smyfault.C、Ipromiseitwillneverhappenagain.D、I'msorryyou'vehadabadexperience.正確答案:【I'msorryyou'vehadabadexperience.】5、問題：Whatistheappropriatewaytosaythankyou?選項(xiàng)：A、Wegotit.B、Weloveit.C、Weappreciateit.D、Wefindit.正確答案:【W(wǎng)eappreciateit.】6、問題：HowtodealwithMr.Know-it-all?選項(xiàng)：A、Stayput.B、Staycool.C、Stayprofessional.D、Stayhungry.正確答案:【Stayprofessional.】7、問題：VacationatDisneyWorldisgoingtobeaonce-in-a-lifetime__________forus.選項(xiàng)：A、exerciseB、tripC、journeyD、experience正確答案:【experience】8、問題：Whenthecustomergetsveryangry,andmaybetheystartswearing.Don'tget______.選項(xiàng)：A、downB、upsetC、earlyD、up正確答案:【upset】9、問題：Iamreallysorry.Iunderstandyoursituationisvery__________rightnow.選項(xiàng)：A、stillB、stableC、toughD、tired正確答案:【tough】10、問題：Thebestwaytohandleanangrycustomeristoletthem______out.選項(xiàng)：A、doB、makeC、changeD、vent正確答案:【vent】11、問題：Remember,angrycustomersarenotblamingyou;theyareblamingthecompanysodonottakeanything____________.選項(xiàng)：A、grantedB、personallyC、angrilyD、easily正確答案:【personally】12、問題：Inthisageofautomationandinstantgratification,alittle______________goesalongway.選項(xiàng)：A、actualizationB、personalizationC、differenceD、prayer正確答案:【personalization】13、問題：You'retellingcustomersthatyoucarethattheyknowhowtouseyourproductandtheycanalsolearnsomethingnewby______.選項(xiàng)：A、tutorialsB、giftsC、discountD、cards正確答案:【tutorials】14、問題：Delightingyourcustomersisa__________aspectofyourbusinessgrowingbetter.選項(xiàng)：A、beautifulB、criticalC、respectiveD、prosperous正確答案:【critical】15、問題：Everyoneloves__________.選項(xiàng)：A、chocolateB、sneakerC、movieD、freestuff.正確答案:【freestuff.】16、問題：WhatdoesLASTstandforincustomerservice?L:ListenA:__________S:____________T:Thank選項(xiàng)：A、ApologizeB、ApologyC、SolutionD、Solve正確答案:【Apologize#Solve】17、問題：Ifyoudon’tknowwhattodo,youcantellthembysaying: