學習有道Learning to learn智慧樹知到期末考試答案章節(jié)答案2024年

學習有道Learningtolearn智慧樹知到期末考試答案+章節(jié)答案2024年壓力損害記憶和執(zhí)行能力也會損害運動技能。（）

答案:對自信的表現(xiàn)是按照自己的方式，每一次都贏，通過一系列快速修復技巧技術，鸚鵡學舌，然后炫耀。（）

答案:錯自尊水平會影響許多任務的表現(xiàn)（）

答案:對使用理性思維對事實進行清晰、理性的評估，可以彌補消極思維對自信造成的傷害。（）

答案:對超我：包含了道德標準和理想、從他人那里獲得的對錯意識。（）

答案:對思想意識，理性思考和積極思考并不都是改變消極思考的工具。（）

答案:錯關于及時總結和建立關聯(lián)，表述正確的有Review:（）

Thinkbackovermainpointsthespeakerhasalreadypresentedandseeifyoucanfollowtheconnectionsfromwhattheysaidthentowhattheyaresayingnow.

答案:對爬行動物的大腦是最古老的大腦。（）

答案:對我們的自我感覺來自于我們與他人的溝通。（）

答案:對消極的想法會損害自信，損害表現(xiàn)，麻痹心智技能。（）

答案:對溝通中的障礙包括哪些層面：（）

答案:physicalbarriers###emotionalbarriers###linguisticbarriers###psychologicalbarriers準備演講稿開頭部分要注意的問題有：outlineofyourentirepresentation.Createadetailedplanwiththefollowingheadingsanddetails:（）

答案:Attentiongrabbingopening###Topicstatement###Outlineofmainpoints關于傾聽策略中“調換頻道，認真聽對方講話”，表述是否正確判斷對錯：（）1.Tuneintothespeaker:Stopallnon-relevantactivitiesbeforehandtoorientyourselftothespeaker.2.Reviewwhatyoualreadyknowaboutthetopicbeforethespeakerbegins.

答案:對關于自我Intrapersonal溝通層面的沖突表述正確的有：（）

答案:Intrapersonalcommunicationisconcernedwiththethoughtsandfeelingsofanindividual.###Throughthisdialoguewedevelopourself-concept,inotherwords,ideasaboutwhoweare.Intrapersonalconflict,therefore,isthestruggleapersonhaswithinthemselves.###Itinvolvestheinternaldialogue(conversationswithourselves)throughwhichwebecomeawareofwhatwethinkandwhywethinkit.關于管理沖突的表述正確的有：（）

答案:Conflictisanunavoidable,normalpartoflife.Eventeasingandjokingaredisguisedformsofconflict.Alloursportsandgamesareconflictsituationswhetherweareplayingorsimplybeing‘couchpotatoes’.###Toavoidconflictbecominganissueinteamworkweneedtodevelopaclimateofco-operationandachievementofmutualgoals.###Creatinggoals,objectives,missionstatementsandchartershelpspeopleinmoderateconflicttofocusonwhattheywant.Toomuchconflictdistractsfromtheobjectives,becomesuncontrolledandtakesoffintowiderissueswitholdantagonismsfromthepastbeingdraggedin.###Weneedtobegoodlisteners,bepreparedtoshareinformationandregardtheotherpartyasreasonable.Whentrustispresent,theprospectsofagreementaregreat.Whenoneproblemsolvermeetsanotherthenoftentheproblemisspeedilyresolvedwithbothsidessatisfied.自尊可以分為高自尊和低自尊（）

答案:對當面對沖突的時候，要考慮的兩點內容是：Whenyoubecomeengagedinaconflict,therearetwomajorconcernsyouhavetotakeintoaccount:（）

答案:Keepingagoodrelationshipwiththeotherperson-youmayneedtobeabletointeracteffectivelywiththeotherpersoninthefuture.Therelationshipmaybeveryimportanttoyouoritmaybeoflittleimportance.###Achievingyourpersonalgoals-youareinconflictbecauseyouhaveagoalthatconflictswithanotherperson’sgoal.Yourgoalmaybehighlyimportanttoyouoritmaybeoflittleimportance.關于四種團隊角色的名字和表述正確的是：（）

答案:Doerurgingtheteamtogetonwiththetaskathand###Leadermakingsurethattheobjectivesareclearandagreed,andthateveryoneisinvolvedandcommitted###Carereasingtensionsandmaintainingharmoniousworkingrelationships###Thinkerproducingcarefullyconsideredideas,andweighingupandimprovingideasfromotherpeople團隊成員的角色和責任描述正確的有：Teammembers’rolesandresponsibilities.Eachteammemberneedstobeinchargeofoneareaofresponsibility.Thesemayinclude,butnotberestrictedto:（）

答案:checkingthateverybodyisuptodateandknowstheduedates###combiningtheslideshowpresentations###checkingthatthegroupprofileiscompletedandmeetingminutesarewritten###remindingteammembersofmeetingdates###organizingmeetingsandcheckingthateverybodyknowswhentheyare關于泰迪熊處理沖突動物模型，表述正確的是：TheTeddyBear(Smoothing).泰迪熊(撫平安慰)（）

答案:Theyareafraidthatiftheconflictcontinues,someonewillgethurtandthatwouldruintherelationship.他們放棄了維持關系的目標。###ToTeddyBearstherelationshipisofgreatimportance,whiletheirowngoalsareoflittleimportance.對泰迪熊來說，關系是非常重要的，而他們自己的目標是不重要的。泰迪熊想要被別人喜歡和接受###TeddyBearswanttobelikedandacceptedbyotherpeople.Theythinkthatconflictshouldbeavoidedinfavourofharmonyandbelievethatconflictscannotbediscussedwithoutdamagingrelationships.他們認為為了和諧應該避免沖突，并且認為不破壞關系就不能討論沖突。他們擔心，如果沖突繼續(xù)下去，有人會受傷，這將破壞關系###Theygiveuptheirgoalstopreservetherelationship.TeddyBearssay,'I'llgiveupmygoalsandletyouhavewhatyouwantinorderforyoutolikeme'.TeddyBearstrytosmoothovertheconflictinfearofharmingtherelationship.泰迪熊說:“為了讓你喜歡我，我會放棄我的目標，讓你擁有你想要的。”泰迪熊試圖緩和沖突，因為它們害怕傷害彼此的關系。團隊做出決策的方法有？Thewaytomakedecisionswhenyouareworkinginagroupare:（）

答案:Majorityvotes###Byconsensus演講中音量的控制，說法正確的有（

）

答案:Usealoud,clearvoice.使用響亮、清晰的聲音。###Projectyourvoicetothebackoftheroom.把你的聲音投射到房間的后面。演講的結尾部分要思考的關鍵點有：（）

答案:Howwillyousummariseyourmainideas?###Howwillyouconcludeyourpresentationandthankyouraudience?Isthereaparticularthoughtorpointyouwouldlikethemtotakeaway?Ifso,finishonthis.演講的時候要使用的展示技術有哪些？（）

答案:makinggesture,movement,andfacialexpressionthatsupportandemphasiseyourcontent###usingprops,costume,ordemonstrationmaterials###makingeyecontacttoengageandholdyouraudience’sattention###pausingfordramaticeffectoremphasis###usingastancethatisappropriateforaspeakerinaformalsituation###Useofslideshow.###varyingyourvolume,tone,pace,orstresstoemphasiseapointortogainorholdattention關于沖突有三類，分別是：Therearethreekindsofconflict:（）

答案:Substantive###Intrapersonal###Interpersonal下列屬于溝通中語言障礙的有：（）

答案:Varyingresponsestothemeaningofwords###Notknowingthelanguage如何參與“進入”積極傾聽中去，以下策略，請選擇：Therearefivekeyelementsofactivelistening.Theyallhelpyouensurethatyouheartheotherperson,andthattheotherpersonknowsyouarehearingwhattheyaresaying.（）

答案:RespondAppropriately.恰當回應###Showthatyouarelistening.表現(xiàn)出你在傾聽###Payattention.注意###Showthatyouarelistening.表現(xiàn)出你在傾聽。###Deferjudgment.推遲的判斷。屬于溝通的理論的是（）

答案:Meaning-centredTheory###InteractionalTheory

sometimescalledtheProcessTheory右腦主導功能包括（）（1）冒險（2）安全（3）基于幻想的（4）相信事情

答案:(1)(3)(4)演講中面部表情表述正確有Facialexpression（）

答案:Ifyouarenotinterestedinwhatyouaresayingyouraudiencewillnotbeeither.如果你對你說的話不感興趣，你的聽眾也不會感興趣。###Looklikeyouareinterestedinyourtopic.看起來你對你的主題很感興趣。###Connectwiththemfurtherbylookingatthemfromtimetotime.通過不時地看他們，與他們進一步聯(lián)系。下列屬于溝通中心理障礙的有：（

）

答案:Differingpowerrelationships管理沖突的情緒層面，描述正確的是：（）

答案:Oncetheemotionhasfadedawaythenitispossibletostateviewsandfeelingsconstructively.###Whenfeelingsarestrongwecannotberationalandcalm.Theconflictresolutionmethodismeanttoovercomethisbarrier.###Wemusttreateachotherwithrespect.Thisisconveyedbythewaywelisten,restatingeachother’sviewstoourmutualsatisfaction.Theactualwordsweuseneedtobecarefullymonitored.Ourbodylanguagerevealsourfeelingsthroughourtoneofvoice,facialexpressionsandgestures.Theycaneasilyactas‘roadblocks’toproceedings.演講的開頭部分要思考的關鍵點Introduction（）

答案:Howwillyouintroducethetopichavechosen?###Howwillyououtlinewhatyourpresentationwillcover?###Howwillyougreetandengageyouraudience?下面那個屬于自我概念建立的途徑

答案:反饋評價以下那個不是信念的來源？（）

答案:社會活動以下那個不是態(tài)度影響的因素？（）

答案:心情考慮所有可能合理發(fā)生的事情，并計劃好如何處理所有可能發(fā)生的意外?？梢韵囊环N消極想法（）

答案:對無法控制問題的擔憂準備演講稿第二部分要注意的問題：（）

答案:Createabulletpointedlistofthekeydetailsyouwillincludeforthismainpoint###Youwillneeddetailstoexpandonthismainidea.Copyandpastedetailsyouwanttoincludefromyourresearchlog.###Thislistmustdevelopyourmainpointbyusingexplanationsandexamples.###Youmustincludeagoodbalanceoffacts(comments,details,information),opinionandreflection.非語言溝通層面有：Non-VerbalCommunication（）

答案:Pauses###Eyecontact###Hands###Stance關于停頓和聲調的描述Pitchandtone（）

答案:Raiseandlowerthepitchofyourvoice(naturally!)tomakeyourvoiceinteresting.提高和降低你的聲音的音調(自然!)使你的聲音有趣。###Ifyouspeaklikearobot,inthesameboringtone,chancesarethatyouraudiencewillsoonstoplistening.如果你用同樣無聊的語調像機器人一樣說話，你的聽眾很可能很快就會停止傾聽。###Addexpressiontoaddemotionse.g.sincerity,disbelief,happiness,disappointment.增加表達來增加情緒，例如真誠、懷疑、幸福、失望。關于專注力的表述，正確的有Failingtoseelisteningaswork:（）

答案:Activelisteningneedsyourfullconcentration.###Yourattitudemayaffectyourabilitytolisten.###Itishardwork.Activelisteningcanbeaffectedconsciouslyorunconsciouslybyprejudiceofvariouskinds.關于積極傾聽，需要做到以下幾點：Tutorswillbeobservingyouandlookingforindicationsof:（）

答案:clearandcoherentresponses###appropriateinterjectionsorquestions###verbalacknowledgementthroughfollow-upquestions,feedback,agreementordisagreement###theuseofbodylanguageforexamplenoddingorshakingthehead,leaningtowardsthespeaker###eyecontact###Activeinvolvementbyusingconstructivequestions,answeringquestions,andinvitingtheopinionsandcontributionsofothers.關于傾聽中的障礙，有哪些？（）

答案:LackofInterest:###Physicaldiscomfort:###Distractions###Failingtoseelisteningaswork:###Thoughtspeed:以下那個不屬于會議的三個階段(

)

答案:退場階段管理沖突需要考慮三個層面分別是：ThreeAspectsofConflictThereareessentiallythreeaspectsofconflictthatneedtobefaced:（）

答案:values###emotions###needs處理沖突的類型，以心里面的動物為比喻，有哪幾類？（）

答案:Turtle###Fox###Shark###Teddybear###Owl投票決策的方法有：Votingmethodsmayinclude:（）

答案:raisingyourhand###speakingup(e.g.allthoseinfavourpleasesay‘a(chǎn)ye’)###Secretballot(whereyouwriteyourvoteonapieceofpaper)影響自尊的四個方面的因素有：Argylebelievesthereare4majorfactorsthatinfluenceself-esteem.（）

答案:THEREACTIONOFOTHERS.Ifpeopleadmireus,flatterus,seekoutourcompany,listenattentivelyandagreewithuswetendtodevelopapositiveself-image.Iftheyavoidus,neglectus,tellusthingsaboutourselvesthatwedon’twanttohearwedevelopanegativeself-image.###IDENTIFICATION.Rolesaren’tjust“outthere.”Theyalsobecomepartofourpersonalityi.e.weidentitywiththepositionsweoccupy,therolesweplayandthegroupswebelongto.###SOCIALROLES.Somesocialrolescarryprestigee.g.doctor,airlinepilot,TV.presenter,premiershipfootballerandthispromotesself-esteem.Otherrolescarrystigma.E.g.prisoner,mentalhospitalpatient,refusecollectororunemployedperson.###COMPARISONWITHOTHERS.Ifthepeoplewecompareourselveswith(ourreferencegroup)appeartobemoresuccessful,happier,richer,betterlookingthanourselveswetendtodevelopanegativeself-imageBUTiftheyarelesssuccessfulthanusourimagewillbepositive.關于高自尊的表現(xiàn)，描述正確的有：HIGHSELFESTEEMi.e.wehaveapositiveviewofourselves.Thistendstoleadto（）

答案:Self-acceptance###Confidenceinourownabilities###Optimism###Notworryingaboutwhatothersthink關于我是誰的回答，下面各個層面描述正確的有：Thelistofanswerstothequestion“WhoAmI?”probablyincludeexamplesofeachofthefollowingfourtypesofresponses:（）

答案:SocialRoles:Weareallsocialbeingswhosebehaviorisshapedtosomeextentbytherolesweplay.Suchrolesasstudent,housewife,ormemberofthefootballteamnotonlyhelpotherstorecognizeusbutalsohelpustoknowwhatisexpectedofusinvarioussituations.###PhysicalDescription:I’mtall,haveblueeyes...etc.###PersonalTraits:Theseareathirddimensionofourself-descriptions.“I’mimpulsive...I’mgenerous...Itendtoworryalot”...etc.###ExistentialStatements(abstractones):Thesecanrangefrom"I’machildoftheuniverse"to"I’mahumanbeing"to"I’maspiritualbeing"...etc.關于低自尊的表現(xiàn)，描述正確的有：LOWSELFESTEEMi.e.wehaveanegativeviewofourselves.Thistendstoleadto（）

答案:Pessimism###Alwaysworryingwhatothersmightthink###Lackofconfidence###Wanttobe/looklikesomeoneelse職業(yè)發(fā)展路徑根據(jù)行業(yè)分類，可以分為6類，分別是TheVocationalPathwaysaremadeupofsixsectorsofindustry:（）

答案:ServicesIndustries.###ManufacturingandTechnology###ConstructionandInfrastructure;###CreativeIndustries.###SocialandCommunityServices###PrimaryIndustries關于集中注意力，判斷對錯（）Concentrate:Wecanthinkfasterthanthespeakercanspeaksochallengeyourselftousethetimelapsetoguesswhatthespeakerwillsaynextortoanalysethemessageyouaregettingfromthespeaker’swords.

答案:對關于尋找更深層的意義，判斷對錯（）Lookfordeepermeanings:Challengeyourselftolookfororthinkaboutevidenceforandagainstthekeypointsthatthespeakerismaking.

答案:對動機被認為是畜促使一個人行動的沖動，但是有一個內在的過程是一個人朝著一個目標前進那就是動力。（）

答案:對關于演講中語言特點的術語和定義描述，請判斷對錯（）METAPHOR：Comparingtwothings,sayingthatonethingisanother.

答案:對關于演講中語言特點的術語和定義描述，請判斷對錯（）RHETORICALQUESTIONS：Askingaquestionforeffect,notexpectingorrequiringananswer.

答案:對關于演講中語言特點的術語和定義描述，請判斷對錯（）ASSONANCE：Theuseofrepeatedvowelsoundstocreateinternalrhyming

答案:對haveandexpressfeelingsandopinions是自信的權利。（）

答案:對鍛煉可以增強腦力。（）

答案:對關于演講中語言特點的術語和定義描述，請判斷對錯（）REPETITION：Sayingthesamewordsorphrasesmorethanonceforeffect.

答案:對演講正文的目的是真正要說的內容，主要步驟：TheBodyofyourSpeech:Whatdoyouwanttosay?（）

答案:Find/readsomeusefulbooks,articles,brochures,etc.togetafeelforthesub-topic.找/讀一些有用的書、文章、小冊子等來感受一下這個子主題。###Writethebodyofyourspeech.Themainideasneedtobeseparate(inseparateparagraphs)inyourspeechbuttheydoneedtobelinkedi.e.onemainideaneedstobelinkedtothenext.寫出你演講的主體。在你的演講中，主要思想需要分開(在不同的段落中)，但它們確實需要聯(lián)系在一起，也就是說，一個主要思想需要和下一個聯(lián)系在一起。###Fromyourreadingsyouneedtodevelop‘Mainideas’.TheMainideascouldalsobequestionsthatyouwillresearch.RecordyourMainideasorresearchquestionsonyourIndividualApprovalForm.從你的閱讀中，你需要發(fā)展“主要思想”。主要觀點也可能是你要研究的問題。將你的主要觀點或研究問題記錄在你的個人批準表格上。###ResearchyourMainideasthoroughly.徹底研究你的主要觀點。準備演講稿結尾部分要注意的問題有：（）

答案:Thankingyouraudience###Concludingyourpresentation###Asummaryofyourkeydetailsforeachmainpoint關于就事論事，表述正確的有（）Beobjective:Don’tmakehastyjudgements.Listenfirst,andthenmakedecisions.Don’tletprejudicescolouryourthinking…givethespeakerachance…youmaylearningsomethingworthknowing.

答案:對確定會議議程階段，需要考慮的問題有：Agreedmeetingprocedures.（）

答案:Whowilllead/chairthemeetings?###Howwillthereasonsforandoutcomesofthemeetingberecorded?會議原因和結果###Whatwillteammembersdoiftheycannotattendascheduledmeeting?###Howfrequentlywillyoumeet?Where?關于處理沖突類型和對應表述正確的有：（）

答案:Owl=Collaborating貓頭鷹=合作###Turtle=Avoiding

烏龜=逃避###Fox=Compromising狐貍=妥協(xié)###Shark=Competing

鯊魚=競爭的###Teddy-Bear=Accommodating泰迪熊=通融克服演講緊張的技巧有：Tohelpovercomenervestrythefollowingtips:（）

答案:TipThree:Usingtechnologyforvisualaids###TipOne:Bewellprepared###TipTwo:Don’tleton###TipFour:Intimidatingaudiences求職的時候，招工方對于有效溝通能力的表述有可能有哪些？（）

答案:teamspeaking###interpersonal###writingskills關于溝通中的噪音表述正確的是：（）

答案:Noise(alsocalledinterferenceorbarriers)interruptstheprocessandconfusesthemessagebeingcarried.###Noisemayincludephysical,psychological,emotionalorlinguisticbarriers.###Noiseisanykindofinterferencethatinterruptsorpreventsthesuccessfultransmissionofthemessage關于演說技巧SpeakingTechniques，包括幾個方面：（）

答案:Pace###Pitchandtone###Articulation###Volume###Facialexpression下列屬于溝通中情感障礙的有：（）

答案:Feelingstrongemotions演講開頭的目的是要吸引人，要做到:Whichintroductionwouldyouprefertoheartohear?Why?Thinkabouthowyoucangetyouraudience’sattention.Inyourintroductionyouneedto:（）

答案:Introduceyourself介紹自己###Introduceyoursub-topic.介紹主要議題###Introducethe3-5mainideasyouaregoingtotalkabout.Thisensuresthatyouraudienceknowswhattolistenfor.介紹幾個接下來要談論的主要觀點馬斯洛需求理論層次是指生理的需要，安全的需要，（），尊重的需要，自我實現(xiàn)的需要。

答案:歸屬和愛的需要溝通中的互動模型和意義模型，區(qū)別在于（）

答案:Thefirstlooksattheprocessofcommunication;###thesecondlooksattheoutcome.通過最初的過程來解決由（）所產(chǎn)生的緊張感，這個過程涉及到對所需要的對象形成一種心理意象，作為滿足需求的一種方式。

答案:快樂原則通過什么改變我們的態(tài)度？

答案:思考關于使用積極的身體語言，判斷對錯（）Usepositivebodylanguage:Situp;don’tlieonthedesk.Leanforward,lookawake.

答案:對可以使用喚醒意識的技術挑戰(zhàn)負面想法。（）

答案:對有威望的社會角色有醫(yī)生、飛行員、主持人等；有污名的社會角色有囚犯、精神病人等。（）

答案:對關于演講中語言特點的術語和定義描述，請判斷對錯（）ALLITERATION：Repeatedconsonantsoundsatthestartofwords.

答案:對關于演講中語言特點的術語和定義描述，請判斷對錯（）CLICHé:Acommonplacesayingthatisusedfrequently

答案:對關于清晰發(fā)音的描述：Articulation，Thisissayingwordsclearlyanddistinctly.（）

答案:Practisebysayingdifficultcombinationsofwords.###Alsolearnhowtosayunfamiliarwordscorrectly.###Sayingwordsclearlyandcorrectlymakesitmucheasierforyouraudiencetohearyou.關于溝通的定義：Wecandefinecommunicationas:（）

答案:andthedevelopmentofsharedmeaningbetweentwopeopleorgroupsofpeople.###anexchangeofmessages關于語速的表述.PaceThisishowquicklyorslowlyyouarespeaking.Consider:?Ifyouspeaktooquickly,youraudiencewillbecomeexhaustedlisteningtoyou.?Ifyouspeaktooslowly,youraudiencewillloseinterestandmayevenfallasleep.（）

答案:Varyyourpaceforeffectthroughoutyourspeech.Beawareofhowfastyouarespeaking.在整個演講過程中改變你的語速以達到效果。注意你說得有多快。###Pauseafteraquestionsothatyouraudiencecancontemplatearesponse.提問后停頓一下，以便聽眾能夠思考如何回答。###Pauseafterakeyideaorstatementtogiveyouraudiencetimetothinkaboutwhatyouhavejustsaid.在一個關鍵的觀點或陳述之后暫停，讓你的聽眾有時間思考你剛剛說了什么。為了讓演講更加留給人深刻印象，有體現(xiàn)技術，更加激發(fā)思想，我們的演講必須做到：Aimtomakeyourspeechmemorable,skillfulandthoughtprovoking.Youspeechwillneedtobestructuredinthefollowingway:（）

答案:Abriefconclusion###Abriefintroduction###3-5keypointsinthebodyofyourspeech關于人際Interpersonal溝通層面的沖突表述正確的有：（）

答案:Interpersonalcommunicationisinteractingone-to-onewithotherpeople.Thiscanbeface-to-faceorthrough‘a(chǎn)synchronous’communicationsuchase-mailortelephoneconversations###.Interpersonalconflictisrelatedtodifferencesbetweenpeople-notadifferenceofopinionsuchashowmuchmoneytospend.###Theyaresometimesreferredtoas‘personalityclashes’.達成一致的流程有：consensusTheprocess:（）

答案:Everybodyagreeswiththefinaldecision.###Allparticipantsinthedecision-makingprocessaregivenequalinputintotheprocess.Throughequalinput,participantshavetheopportunitytosuggestorblockideas/proposals.###Compromiseisacommontechniqueusedinconsensusdecision-making,asitemphasisescommonagreementoverdifferences.###Theparticipantshavethewelfareofthewholegroupinmindwhenmakingtheirdecision,ratherthanjustthemajority.###Thosewhowillbeaffectedbythedecisionparticipateinthedecision-makingprocess.關于高效溝通的表述，正確的有:（）

答案:Inordertoachieveeffectivecommunicationwemustworktogethertoconstructsharedmeaning###Intheprocessweencodeanddecodemessageswhicharetransmittedthroughchannels,inacontext,andfilteredbyperception###Theresultissharedmeaningaboutthemessageandtherelationshipbetweenthepeopleinvolved###Yourchallengeistocreateamodelwhichillustratesthistheoryofeffectivecommunication下列屬于溝通中物理障礙的有：（）

答案:Hearingdifficulties下列不屬于服務行業(yè)的是哪一項（）

答案:面點師傅關于傾聽時候身體不舒適的例子Physicaldiscomfort:Youwon’tlistenwellifyouare（）

答案:hot###hasflickeringlightsorifyouareuncomfortableinanyway.###hungry###inaroomthatistoocrowded###tired###cold高自尊有四種表現(xiàn)，對自己的能力有信心、自我接納、不擔心別人怎么想以及（）

答案:樂觀自我概念的基礎是社會文化。（）

答案:對關于演講中語言特點的術語和定義描述，請判斷對錯（）SIMILE：Comparingonethingtoanother,usingthewords‘like’or‘a(chǎn)s’.

答案:對關于演講中語言特點的術語和定義描述，請判斷對錯（）ONOMATOPOEIA:Wordsthatsoundliketheirmeaning.

答案:對態(tài)度是人們在做出導致行為的決定之前,表現(xiàn)出來的對他人和當前環(huán)境的心理傾向。（）

答案:對結交真心朋友有一個前提就是幫助我們建立正確的價值觀、道德觀。（）

答案:對演講前準備什么？（）

答案:Writeyourspeechoutinfullandreaditseveraltimes.Thiswillgiveyouconfidencebecauseyouknowthecontent.###Youwillfeelmoreconfidentandlessnervousifyouarewellprepared.Doyourresearch.Don’t‘wingit’.###Beconfident.Youknowmoreaboutthetopicthananybodyelseintheroomsobeproudofwhatyoucanknow.###Practiceyourperformancebeforetherealthing.Practicewithyourvisualaidssothatyouknowthatyouare100%prepared.###Plancarefullywithyourteamandresearchyourmainideas.Askyourteammembersforhelpifyouneedto.關于互動理論的表述正確的是：（）

答案:Themessageisthentransmittedbyachannel.Thechannelistheroutethroughwhichcommunicationtakesplace,forexampleface-to-faceorbye-mail.###Thereceivergivesfeedbackbysendinganothermessagebacktothesendertoreplyortoacknowledgereceiptofthefirstmessage.###TheSenderhasathoughtorideaandencodesthatthoughttoformamessage.Encodingmayinvolvewords,graphics,writtenlanguage,facialexpressions,spokenwordsandbody-language,forexample.###TheSenderisthepersontransmittingthemessage.TheReceiveristhepersonreceivingthemessage.###Thereceiverreceivesthemessageanddecodesit.Decodinginvolvesthetranslationofwordsorsymbolsintothoughtsorideas.關于團隊成員不同的文化價值觀，需要了解問題有Differingculturalvaluesofteammembers.（）

答案:Howwillyouacknowledgethesedifferingculturalvaluesinyourpresentations?你將如何在你的演講中承認這些不同的文化價值?###Whatistheculturalbackgroundofeachteammember?每個團隊成員的文化背景是什么?###Whataretheculturalvaluesthateachteammemberbringstothegroupregardingpublicspeaking?關于公開演講，每個團隊成員帶給團隊的文化價值是什么?演講中使用技術的策略有：（）

答案:Makesureyoupractisewithyourdisplayequipmentbeforethedayofyourpresentation.###Usingtechnologyforvisualaids###Thisincludescheckingpowersocketsandplugs.Checkthatyouknowhowtousetheequipmentavailabletoyouintheroom.###Standsothatyouraudiencecanseeyourslidesandanyothervisualaids.大腦結構的部分中沒有（）

答案:兩棲動物的大腦猶太企業(yè)家和中國企業(yè)家相比，沒有的特性是（）

答案:猶太企業(yè)家貪圖急功近利左腦主導功能不包括（）

答案:頓悟關于發(fā)表演說時幻燈片制作說法正確的有：（）

答案:Yourpresentationlooksprofessional###Theyarequicktoprepare###Theymakeitcleartoyouraudiencewhatthekeyideasare###Slidesenhanceyourpresentationmakingitmoredynamic###Colouranddesign,picturesandgraphicsaddvisualinterest###Theyarequicktodisplay演講前要思考的關鍵點有：（）

答案:Whatismytopic?###Whatismyworkplace/real-worldcontext?###Whatisthepurposeofmypresentation/whatamIhopingtoachieve?###Whoismyaudience?###WhatcanIdotohelpmyaudienceunderstandthisinformation?Forexample:handoutsorothervisualmedia.###Whatwillmyaudiencewanttoknow?下列屬于自我管理應該達成的學習結果是（）

答案:Youmustidentifyconsequencesofstress.###Youmustidentifyindividualprioritiesthatrequiretimeandfocus.###Youmustcreateapersonaltimetableforoneweekthatshowshowyouwillspendyourtime.Thismustincludesometimeforyourprioritiesandholisticneeds.###Youmustshowunderstandingofholisticwellbeingbyidentifyinghowyourneedsfitintothefollowingdimensions:family/social,physical,emotional/cognitive(mental)andspiritual.###Youmustidentifystrategiestominimisestress.###Youmustidentifyroadblocksthatpreventtheachievementofyourpriorities.###Youmustidentifysymptoms/signsofstress.關于演講中語言特點的術語和定義描述，請判斷對錯（）HYPERBOLE:Thedeliberateuseofexaggeration.

答案:對關于實質層面的沖突表述正確的有SubstantiveThistypeofconflictisrelatedtoissues.Itcanincludeconflictover

答案:Thefactsinasituation,e.g.Thereisanerrorinaperson’sworkortheworkhasnotbeendone.###Valuesandbeliefse.g.Outputsorrelationshipsaremoreimportantthantheprocess.###Endsorgoalse.g.whyIneedtodothisassignment.###Thewaysormeansofachievingthesolutiontoaprobleme.g.Howwewillgettheslidescombinedasoneset.高效的演講應該具有以下特點：Aneffectivepresentationneedsto:（）

答案:Bememorable.Makeyourmessageandyourdeliverymemorable.Canyourecallhearing“Ihaveadream”atsometime?(Think:MartinLutherKing)?是難忘的。讓你的信息和表達令人難忘。你還記得在什么時候聽到“我有一個夢想”嗎?(想想:馬丁·路德·金)###Usethe[English]languagecorrectly.Thisincludesgrammar,sentenceconstructionandpronunciation.Youlookandsoundprofessionalifyouusethelanguagecorrectly.正確使用英語。這包括語法、句子結構和發(fā)音。如果你正確使用語言，你看起來和聽起來都很專業(yè)。###Makepeoplethink.MartinLutherKing’s‘Ihaveadream’speechwaswrittentocampaignforequalrightsforblackAmericans.Itwasdesignedtoinspireandconnectwithhisaudience.讓人們思考。馬丁·路德·金的“我有一個夢想”演講是為爭取美國黑人的平等權利而寫的。它的目的是激勵和聯(lián)系他的觀眾。下列不能通過什么專業(yè)的學習進入生產(chǎn)和技術類的工作的是（）

答案:管理關于避開干擾，判斷對錯（）Avoiddistractions:Seatyourselfnearthespeaker.Don’tsitwithpeopleyouknowwilldistractyou.Turnoffyourphone.

答案:對關于意義中心的溝通理論模型，表述正確的是：（）

答案:Thewaywereceive,understandandinterpretmessagesiscalledourperception.Perceptionactsasafilterthroughwhichweseetheworld.###Thetheorytakesintoaccountpersonaldifferences.Thesemayincludedifferentpersonalities,upbringings,culturesandexperiences.Theseaffectourunderstandingofthemessageswereceive.###Thistheoryviewscommunicationastheoutcomeofaprocess–nottheprocessitself.Inthistheorythecommunicatorsnegotiatemeaningandtheirrelationship.Whentwopeoplesharecommunication,thefocusisonwhatishappeningbetweenthem.準備演講稿第三部分要注意的問題有：（）

答案:Youwillneeddetailstoexpandonthismainidea.Copy