酒店行業(yè)英語(yǔ)口語(yǔ)客房預(yù)訂經(jīng)典對(duì)話

酒店行業(yè)英語(yǔ)口語(yǔ)客房預(yù)訂經(jīng)典對(duì)話酒店行業(yè)英語(yǔ)口語(yǔ)客房預(yù)訂經(jīng)典對(duì)話導(dǎo)語(yǔ)：下面是整理的關(guān)于酒店行業(yè)英語(yǔ)經(jīng)典對(duì)話，希望對(duì)大家有幫助。RoomReservations客房預(yù)訂經(jīng)典對(duì)話R=ReservationClerk預(yù)定員G=Guest顧客R：Goodmorning.RoomReservations.MayIhelpyou?您早，客房預(yù)訂部，請(qǐng)問(wèn)有什么可以幫助您?G：Yes,Idliketobookaroom.我想預(yù)訂一個(gè)房間。R：Thankyou,sir.Forwhichdateandhowmanyguestswilltherebeinyourparty?謝謝您。要訂在什么時(shí)候?您一行有多少人?G：FromApril16thto20th.Justmywifeandmyself.4月16日到20日。只有我和我太太。R：FromApril16thto20th.Andwhichkindofroomwouldyouprefer,sir?4月16日到20日。請(qǐng)問(wèn)您想預(yù)訂哪種房間。G:ATwin，please.R：Couldyouholdthelineplease?Illcheckourroomavailability.(Afterawhile)Thankyouforwaiting,sir.WehaveatwinroomatUS$180pernight,willthatbeallright?請(qǐng)別掛斷好嗎?我來(lái)檢查一下是否有空房間。(過(guò)來(lái)一會(huì)兒)讓您久等了，先生。我們有空余的雙床間，現(xiàn)在價(jià)格是每晚180美元，這樣可以嗎?G：Ok,Illtakeit.好的，我訂了。R：Thankyou,sir.MayIhaveyournameandphonenumber,please?謝謝您，先生。您能告訴我您的姓名和號(hào)碼嗎?G：Sure.MaynameisAaronJohnson,andmyphonenumberis3242-5827.沒(méi)問(wèn)題。我叫艾倫.約翰遜，是3242-5827.R：Mr.AaronJohnson,phonenumberis3242-5827.Excuseme,howdoyouspellyourfirstname?艾倫.約翰遜，是3242-5827。請(qǐng)問(wèn)怎么拼寫您的名字?G：ItsdoubleA,R,O,N.兩個(gè)A,R,O,N。R：DoubleA,R,O,N.Thankyou,Mr.Johnson.MayIhaveyourarrivaltimeonApril16th?兩個(gè)A,R,O,N。謝謝您，約翰遜先生。請(qǐng)問(wèn)您4月16日大概什么時(shí)候到酒店?G：Around9p.m.大約晚上9點(diǎn)。R：Mr.Johnson,fortheunguaranteedreservation,wecanonlyholdtheroomby6p.m.,becauseitisthepeakseasonnow.Ifyoumakeaguaranteedreservation,wecanholdtheroomovernight.Wouldyoulikemetomakeaguaranteedreservationbycreditcard?約翰遜先生，因?yàn)楝F(xiàn)在是旺季，我們酒店的非擔(dān)保預(yù)訂只能保留到下午6點(diǎn)。您假設(shè)做了擔(dān)保預(yù)訂，我們可以整夜都保留您的預(yù)訂。您愿意用信用卡做擔(dān)保預(yù)訂嗎?G：Fine.DoyouacceptAmericanExpress?好的。你們酒店接受美國(guó)運(yùn)通卡嗎?R：Yes.MayIknowthenumber?接受，請(qǐng)問(wèn)信用卡號(hào)是多少?G：Its134986號(hào)碼是134986.R：Thankyou,Mr.Johnson.YouvemadeaguaranteedreservationattheGuangzhouxxHotel,fromApril16thto20thfor5nights.Ifyoucantarriveasschedule,pleaseinformusbefore6p.m.onApril16th.Thankyouforcallingandwelookforwardtoservingyou.謝謝您，約翰遜先生。您已經(jīng)在廣州xx酒店辦理了擔(dān)保預(yù)訂，從4月16日到20日，預(yù)住5天。您假設(shè)不能如其到達(dá)，請(qǐng)務(wù)必在16日下午6點(diǎn)前通知我們。感謝您的，我們期待能為您服務(wù)。常用句型百寶箱1.預(yù)訂基本應(yīng)對(duì)1)Doyouhaveonesingleroomfortwonights?我想預(yù)訂兩個(gè)晚上的單人房一間，行嗎?2)Reservations.CanIhelpyou?客房預(yù)訂部，可以為您效勞嗎?3)Idliketoreservearoom.我想訂個(gè)房間。4)Howmanynightsdoyouwishtostay?您希望住幾晚?5)Howmachistheroom?房租是多少?6)Whichdatewouldthatbe?要訂在什么時(shí)候?7)Howmanyguestwilltherebeinyourparty?您一行有多少人?8)MayIknowyourname/phonenumber/Email?能告訴我您的姓名/號(hào)碼/電子郵件嗎?9)Howdoyouspellthat?請(qǐng)問(wèn)怎么拼寫?10)Couldholdtheline,please?Illcheckourroomavailability.請(qǐng)別掛斷好嗎?我來(lái)檢查一下是否有空房。11)Thankyouforwaiting,sir/maam.讓您久等了，先生/女士。12)Illarrivelate,butpleasekeepmyreservation.我會(huì)晚一點(diǎn)到，請(qǐng)保留所預(yù)訂的房間。13)Wouldyoulikemetomakeaguaranteedreservationbycreditcard?您愿意用信用卡來(lái)?yè)?dān)保預(yù)訂嗎?14)Idliketoconfirmyourreservation.我想確認(rèn)一下您的預(yù)訂。2.海外預(yù)訂1)MayIhaveyourairlineandflightnumber,please?請(qǐng)告訴我您搭乘的航空公司和班機(jī)號(hào)好嗎?2)Weofferfreetransportationtoandfromairport.我們提供免費(fèi)的機(jī)場(chǎng)迎送服務(wù)。3)Wehaveacounterattheairportwhereourrepresentativewillescortyoutothecar.我們?cè)跈C(jī)場(chǎng)設(shè)有柜臺(tái)，到時(shí)將有機(jī)場(chǎng)代表護(hù)送您上車。4)Doyouknowarrivaltimeatxxairport,sir?您知道您抵達(dá)xx機(jī)場(chǎng)的時(shí)間嗎?5)Doyoumeanlocaltime?您指的是當(dāng)?shù)貢r(shí)間嗎?6)WherecanwecontactyouinGuangzhou?在廣州我們可以經(jīng)由哪個(gè)單位跟您聯(lián)系?7)Careofxxcompany,thenumberis可以由xx公司轉(zhuǎn)告我，號(hào)碼是8)Welookforwardtoservingyou.Haveasafetrip.我們期待能為您服務(wù)。祝一路平安。3.對(duì)房間和床具的偏好1)Whatkindofroomwouldyouprefer?您想要什么樣的房間?2)Idliketoreservearoomwithasea/mountainview.我想要一個(gè)可以看到海/山的`房間。3)Idlikearoomwithverylargebed/balcony.我想要一間有大床/陽(yáng)臺(tái)的房間。4)Certainly,sir.WellbookyouintoaroomwithaQueen-size/King-sizebed.好的，先生。我們會(huì)為您等級(jí)一間有大號(hào)床/特大號(hào)床的房間。4.房?jī)r(jià)和付款事項(xiàng)1)AsingleroomisUS$180pernight,with10%taxand10%servicecharge.單人房每晚80美元，外加10%的稅金和10%的服務(wù)費(fèi)。2)WehaveadoubleatKH$800andHK$1000available.Whichonewouldyouprefer?我們有價(jià)位在800員和1000員港幣的大床間，您喜愛(ài)哪一種?3)Doesthepriceincludebreakfast?這個(gè)價(jià)錢包括早餐嗎?4)Imafraidwehavenocreditarrangementswithyourcompany.Wewillneedanadvancedepositbybankdraftorincashbeforethereservationdate.恐怕我們和貴公司沒(méi)有信用貸款的協(xié)定，您得在預(yù)訂得日期之前，預(yù)先送了銀行匯票和先進(jìn)，座位訂金。5)Weofferspecialratesforyourcompany,sir.Forasingleroom,thereisa15%discount.我們酒店為貴公司提供特價(jià)，先生。單人房可以打8.5折。6)Shallwechargethistoyourcompany?我們是向貴公司收費(fèi)嗎?7)Whichdepartment(ofyourcompany)shouldthebillmadeoutto?我說(shuō)門應(yīng)該將賬單送到(貴公司)哪個(gè)部門?8)Doyouacceptcreditcards/travelscheck?你們酒店接受信用卡/旅行支票嗎?5.指定的房間沒(méi)空缺或房間客滿1)Imafraidwehavenotwinroomsavailable,butwecanofferadoubleroom.我們恐怕沒(méi)有空余的雙床間了，但可以提供給你一個(gè)大床間。2)Imafraidwehavenosuitesavailable.Wouldyoumindatwininstead?我們恐怕沒(méi)有空余的套間了。您介意改訂雙床間嗎?3)Imsorry,butwearefullybookedforthosedaysasitisthepeakseason.很抱歉，因?yàn)槭峭荆嵌螘r(shí)間的客房都被預(yù)訂光了。4)Isitpossibleforyoutochangeyourreservationdate?您可不可以改變預(yù)訂日期呢?5)Thisisthebusiestseason.Imverysorry,butcouldyoucallusagainlaterthisweek?Wemayhavesomecancellations.現(xiàn)在是旺季，非常抱歉，但是請(qǐng)您這個(gè)周末再打來(lái)好嗎?可能會(huì)有人取消預(yù)訂。6)Canyoubookmeintoanotherinthearea?可不可以在當(dāng)?shù)貫槲翌A(yù)訂另外一家旅館呢?7)Wehopewellhaveanotheropportunitytoserveryou.我們期待下次能再為您效勞。6.確認(rèn)預(yù)訂1)Isthisanewreservationoraconfirmationcall?您這個(gè)是新的預(yù)訂，還是確認(rèn)預(yù)訂呢?2)Idliketoconfirmareservation.我要確認(rèn)一下預(yù)訂。3)Yourroomisconfirmed.您的預(yù)訂已經(jīng)得到確認(rèn)。4)Imafraidthatwehavenorecordofareservation(forthatdate)inyourname.恐怕我們沒(méi)有您那天預(yù)訂的記錄。5)ShallImakeareservationforyounow?我現(xiàn)在為您預(yù)訂好嗎?6)Whendidyoumakethereservation?您什么時(shí)候預(yù)訂的?7)Inwhosenamewasthereservationmake?這預(yù)訂是用誰(shuí)的名字訂的?7.為客人更改/取消/延長(zhǎng)預(yù)訂1)Idliketoextendmyreservationforonemorenight.我想將預(yù)訂再延長(zhǎng)一晚上。2)Wellextendthereservationforyou.我們會(huì)為您延長(zhǎng)預(yù)訂的。3)Idliketochange/cancelareservation.我要更改/取消一項(xiàng)預(yù)訂。4)Certainly,sir.Wellmakethechange/cancellationfiryou.當(dāng)然可以，先生。我們會(huì)為您更改/取消預(yù)訂的。職場(chǎng)英語(yǔ)預(yù)訂客房對(duì)話職場(chǎng)英語(yǔ)預(yù)訂客房對(duì)話職場(chǎng)出差必需要留宿要提前預(yù)訂客房，下面就來(lái)看看職場(chǎng)英語(yǔ)預(yù)訂客房對(duì)話吧。Conversation1對(duì)話一Receptionist:EleganceHotel,isthereanythingIcandoforyou?接待處：這里是雅致賓館，有什么可以為您做的嗎?Janice:Hello,Iwouldliketomakeareservationforfournightsinnextweek,fromTuesdaytoFriday.賈尼斯：你好，我想預(yù)訂一間貴賓館的房間。預(yù)訂4天晚上，從下周周二到周五。Receptionist:Allright,singleordoubleroom?接待處：好的，是單人間還是雙人間?Janice:Singleonewithabathroom,please.Iwouldlikearoomwithaviewofthewholecity.賈尼斯：?jiǎn)稳碎g，并配有浴室。我想要一間可以俯視全城的房間。Receptionist:Allright.Wehaveasingleroomavailablerightnow.接待處：好的。我們正好有一間單人間空著。Janice:Whatstherate,please?賈尼斯：那么如何收費(fèi)呢?Receptionist:578yuananight,plusVAT,includingair-conditionerandTV.接待處：每晚578元，并包涵增值稅，還有空調(diào)和電視。Janice:Doesthatincludebreakfast?CanImakecallsonoutsideline?賈尼斯：這費(fèi)用中包涵早餐嗎?我可以打外線嗎?Receptionist:Yes,itincludesEnglishbreakfast.Forthephone,Iamafraidyoucannot.接待處：是的，它包涵英式早餐。