酒店英語智慧樹知到期末考試答案章節(jié)答案2024年?？诮?jīng)濟(jì)學(xué)院

酒店英語智慧樹知到期末考試答案+章節(jié)答案2024年海口經(jīng)濟(jì)學(xué)院Itistheconventionalsaunasthatwarmsobjectsinsteadofair.

答案:錯(cuò)Telephoneserviceisroundtheclockandfreeofchargeinthehotel.

答案:對Nowadays,switchboardsonlyenablegueststodialtheirownlocalcallsthroughthehoteloperator.

答案:錯(cuò)Whenthe3rdbottleisthedifferentwine,newglassesforeverybodyhavetobeprovided.

答案:對Amanagermustbegoodatsettlingtheguests'complaintsnomatterhowbusyheorsheis.

答案:對Undernocircumstances,thewinetastingportionisalwaysofferedtothepersonwhoorderedthewineinthefirstplace.

答案:錯(cuò)Chinesewouldnoteatfour-leganimals.

答案:錯(cuò)Turn-downserviceistomaketheguestroommorecomfortableandinviting.

答案:錯(cuò)Thebellboyneedn'tshowthegueststhebasicfacilitiesintheroomandtelltheguestshowtousethem.

答案:錯(cuò)Westernpeoplewouldliketodrinksometeafirstbeforetheirdinner.

答案:錯(cuò)Thesaunabathcancleanseandhealbody,evensmooththemind.

答案:對Agoodbartendershouldnotbeknowledgeableinhisfield.

答案:錯(cuò)Allusedamenitiesshouldbereplacedwhendoingturn-downservice.

答案:對Theroommaidcandoturn-downserviceforDNDrooms.

答案:錯(cuò)Ahousekeepingstaffshouldreportingavailableroomstothefrontdesk

答案:對Ahousekeepingstaffshouldcleaningguestroomsandpublicareas.

答案:對"Toreservearoom"meanstocheck-inrightnow.

答案:錯(cuò)Hoteltechniciansworkinthemaintenancedepartmentofahotel.

答案:對Foreignersarenotexpectedtousechopsticksproficiently.

答案:對Idon'tknowhowtotellrealjade(

)theimitation.

答案:from(

)referstoaseniorandmoreexperiencedwaiterwhowillsuperviseandhelptrainthestaff.

答案:RestaurantcaptainA:Goodmorning.CanIhelpyou?B:Yes.Iwanttostayhereonemorenight.Q:Whatdoweknowabouttheman?(

)

答案:Hewantstoextendhisstay.A:MayIhaveyourname,sir?B:(

)?

答案:MynameisJohnSmithWineisalwaysservedattheincongruoustemperature.

答案:錯(cuò)Whenglassesareleft1/4full,waitersshouldaskforasecondglass.

答案:對Nowadays,aconciergemustspeakseverallanguages.

答案:錯(cuò)Atthereceptionarea,thereisadoormanwhohelpsthebellboyregisterandassignsthemtheirrooms.

答案:錯(cuò)No,thankyou.Wedon'taccepttips,butthankyou(

).

答案:allthesameThe“bellman”ofahotelisalsocalled“concierge”.

答案:對ABaby-sitterisasmallchairforababytositin.

答案:錯(cuò)Whenanoverbookingoccurs,thehoteldoesnotneedtofindaroominanotherestablishmentfortheguest.

答案:錯(cuò)Thehotelstaffshouldreporttheproblemstothesuperiornomatterwhatitis.

答案:對Agoodbartendershouldworkcleanallthetime.

答案:對It'sthedutyofbartendertokeepthebarclean.

答案:對Customerscanonlycalltocomplain.

答案:錯(cuò)Thehotelwillreviewcustomer'sfeedbackand/orcomplaintsatanytime.

答案:錯(cuò)Roomservicemeanstodoserviceonlyintheguestroom.

答案:錯(cuò)TheforkisthemaintableutensilinChina.

答案:錯(cuò)Maintenanceworkersshouldalsopossesscommunicationskills.

答案:對Wheneveranguestsasksforsomething,clientsshouldpromisetoprovideitrightaway.

答案:錯(cuò)Youneedtohaveadditionalmoneyforatipnomatterwhetherthereisadeliveryservicecharge.

答案:錯(cuò)Ahousekeepingstaffshouldtakingresponsibilityforlostproperty.

答案:對Eyecontactisunnecessarywhenservingguests.

答案:錯(cuò)Ahousekeepingstaffshouldmaintainingandrepairingthefacilities.

答案:錯(cuò)Ifpayingincash,havethemoneyreadytohandtothestewardwhenheknocksonthedoor.

答案:對Roomserviceiseasytouse,andcannotbechargedtotheroom,soyouneedpaycash.

答案:錯(cuò)Themaindutyofthehousekeepingdepartmentstaffisto（）thecleanlinessandgoodorderofallroomsinthehotel.

答案:makesureWhichofthefollowingisnotthetablewarethatusuallyusedinwesternfood?

答案:ChopsticksA:Welcometoourhotel,(

)?

答案:mayIhelpyouResourcesareafundamental(

)

inthedevelopmentoftourism.

答案:componentA:MayIusethephoneinmyroon?B:（

）?

答案:Certainly,sir.Whentherestaurantmakesamiscalculationinthebill,thewaiterhasto（

）.

答案:apologizetotheguestandchangethebillOh,sorry.Let（

）alookagain.

答案:mehaveItmakesnodifferenceforareceptionisttoreceiveaguesteitherwithorwithoutareservation.

答案:錯(cuò)Ahotelmaintenanceworkerisonlyresponsibleforrepairingallkindsofappliances.

答案:錯(cuò)Whenyouarefinishedyourmeal,justcalltheconferenceservicecentertohaveyourtraypickedup.

答案:錯(cuò)Saunascanbedividedintoconventionalsaunasandinfraredsaunas.

答案:對Observe,detect,andwarmlyrespondtosignsofemergencysituationsisoneoftheabilitiesofaconcierge.

答案:對Inordertosellthehotelserviceswell,youshouldknowthehotel'sspecialistsandthedifferentserviceswell.

答案:對Thebellboyshouldbrieflyintroducethefacilitiesavailableinthehoteltotheguestsifitisneeded.

答案:對TheFrontOfficeisusuallynearthemainentrancetothehall.

答案:對Ahousekeepingstaffshouldsafeguardingthepropertiesofguests.

答案:錯(cuò)Afterregistration,thereceptionistshouldwishtheguestanenjoyablestayatthehotel.

答案:對Waitersshouldnotannouncethevintagetotheguest.

答案:錯(cuò)Accessandaccuratelyinputinformationusingamoderatelycomplexcomputersystemisnotoneoftheabilitiesofaconcierge.

答案:錯(cuò)Agoodbartendershouldbepoliteandkindlytohisguests.

答案:對Customerscancomplainonlineinsomehotels.

答案:對Peoplecantakesaunaforalongtimetorelaxthemselves.

答案:錯(cuò)Alwaysencouragetheclientstooffercomments,suggestionsandcomplaints.

答案:對Turn-downserviceisalwaysperformedafter10o'clockintheevening.

答案:錯(cuò)Whenyoumustleaveduringthemeal,youshouldputyournapkinonthechairandfolditcarefully,butnevertakeitawaywithyou

答案:對Don'tcallheratseveno'clock.She（

）dinner.

答案:willbeeatingA:Hello,I'mcallingtoconfirmmyroomreservation.MynameisJohnSmith.B:(

)?

答案:Ofcourse,sir.WhichofthefollowingistheservicethattheFrontDeskoffers?

答案:ReservationA:（

）?B:Yes,I'dliketobookaroomformyfriend,CraySmith.

答案:CanIhelpyouA:Hereistheregistrationform,pleasefillinit.Wouldyoulikeapen?B:(

)?

答案:Yes,thankyouTheworkofamanagerismainly（

）

答案:dealwithpeoplebothinandoutofahotelI’11speak(

)

thepersonandaskhimwhathecando.

答案:toWe'lloffertourguides（

）breakfast.

答案:freeWhichofthefollowingisthereceptionist’swork?

答案:Check-inThefirststepindealingwithcomplaintisusually（

）.

答案:listeningcarefully(

)meansfoodservedinadditiontothemainmealandnotpartofthenormalsetdish.

答案:Sideorders(

)refersttothestronghighlyflavoredsweetliquorusuallydrunkafterameal.

答案:LiqueursLetme(

)

youwithluggage.

答案:helpWeofferyou200yuanRMBpersuitepernight,（

）breakfast.

答案:includingIwouldliketo(

)

aroom,please.

答案:book（

）Chinesefood?

答案:HowdoyoulikeA:I'dliketothankyouformyenjoyablestayinthehotel.B:It'sbeenourpleasuretohaveyouwithus,Mrs.Smith.Q:Whatcanweconcludefromthisconversation?()

答案:Mrs.Smithhashadagoodtimeinthishotel.Ifyoucomeagaintomorrow,I'll（）thattableforyou.

答案:reserveAllofusshouldlearnhowto(

)withdifficultsituationsandpeople.

答案:dealPersonalservicedonotincludethe（

）service.

答案:chamber(

)referstothecustomer,whodoesnotstayinthehotel,butcomestousethehotelservices.

答案:Non-houseguestAnoperatoroffersthebelowservicesexcept(

).

答案:givedirectionA:Whatkindofroomwouldyoulike,sir?B:(

)?

答案:Adoubleroom,pleaseAftergreetinganewguest,thereceptionist'sfirstactionshouldbeto（）.

答案:checktheguest'sreservationThethreedifferentseasonsinhotelsalesare:（

）,theshoulderseasonandthelowseason.

答案:thepeakseason(

)referstolargedinnersandpartiesorganizedbythehotelforcustomerscelebratingspecialoccasions.

答案:BanquetTheword'reservation'equalsto(

).

答案:bookA:Wouldyoushowmeyourpassport,please?B:(

)？

答案:HereyouareA:AnythingelsecanIdoforyou?B:(

)?

答案:No,thanksforyourhelpItisverythoughtful（

）you（

）remindmeofthat.

答案:of……toThefollowingarethecommonmachinesinabusinesscenterEXCEPT:

答案:dryingmachineThemainserviceofferedbyexhibitioncenterusuallyincludes:

答案:AlloftheaboveWhoaresupposedtoassistthegueststofinishtheDepositFormorValuablesDepositForm?

答案:Theclerksintheleft-luggageofficeWhichisinappropriateforaprofessionalconventionstafftodo?

答案:Talkaboutpoliticsandreligiousbelieftoknowtheguests’cultureWhoisthemostimportantroleinconventionservice?

答案:AconventionmanagerWhichoneisNOTlikelytobeinvolvedinnormalhotels:

答案:ConvalescenthomeWhatservicecannotbefoundinthebeautysalon?

答案:MedicatedbathWherecantheguestsfindtheoxygenroomandcardiovascularfitnessequipment?

答案:AtthesaunaWhichequipmentcannotbefoundatthehealthclub:

答案:MassagearmchairWhichofthefollowingisNOTanindoorfacility:

答案:ATVsWhichstatementisNOTusedwhenacquiringdininginformationonreservationcalls:

答案:CanIgetanotherbeerforyou?Whatshouldbedonefirstwhentherearenoavailabletimesfortheguesttomakeareservation:

答案:Asktheguestifanothertimeordatewouldworkforthem.WhichcomesthefirstintheprocedureofofferingChinesestyleF&Bservice:

答案:Showingthegueststothetableandhavethemseated.ItisnecessarytooccasionallyoverbookNOTbecause:

答案:Therestaurantwantstomakeanimpressionofbeingpopularandbusy.WhatistheF&BDepartmentresponsiblefor?

答案:The