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文檔簡介
Artificial
Intelligence
intheMiddleEastandNorthAfrica
SraegicGears
Managementconsultancy
CONTENTS
Contents2
TheKeyTakeaways
3
Introduction4
AIandtheWorldofBusiness
5
AIinMENA10
BenchmarkofAIstrategies11
AIMarketPotentialandEconomicValue14
SectorsadoptingAI16
Casestudy:AIinEgypt25
ProgressofAIStrategyinEgypt29
AIforGovernment30
AIforDevelopment32
AIforHumanCapacityBuilding41
AIforInternationalActivities44
InsightsfromCompaniesinEgypt45
Movingforward:LessonsforEgypt47
References49
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|2
KeyTakeaways
TheArtificialIntelligence(AI)intheMiddleEastand
NorthAfrica(MENA)reportreviewsthelandscape
ofAIacrosstheMENAregionandfeaturesacase
studyofEgypt.Thereporthighlightsthepromise
ofAIandhowitisbeingintegratedacrosssectors
inMENAcountriesandassessesEgypt’sprogress
inimplementingthefourpillarsofitsNationalAI
Strategy:AIforgovernmentagencies,developmentalsectors,humancapacity,andinternationalactivities.Belowarethekeytakeaways:
AItechnologyistransformingthewaycompanies
operate,pushingtheboundariesofgrowth.By
leveragingAItoolstomakedecisionsbasedondata,automatetasksusingmachinelearning,tighten
cybersecurity,andstreamlinebusiness-to-customermanagementsystems,businessesareacquiring
productivitygainsandunlockinggreatergrowthprospects.
Thedigitalgapremainsaperennialchallengefor
non-richeconomiesintheMENAregion.WhileGCC
countrieshaveinvestedsizablyinmakinginternet
connectivitymoreaccessible,middleandlower-
incomeonesdonothavethefiscalresourcestodoso,ultimatelyconstrainingthepotentialreturnonAIfortheregion.
MENAeconomiesareprojectedtogenerateUSD
320billioninAIrevenuesby2030.Amongthese
economies,SaudiArabiaissettoreapthegreatestshare,accountingfor42%ofthetotalAIrevenues,followedbytheUAEat30%,andEgyptat13%.
ThepolicyenvironmentforAIinMENAcountriesis
maturing,withninestatesintheregionratifying
nationalAIstrategies.Whilethesophisticationof
AItechnologiesvariesacrosscountriesandsectors,notablestepstowardwiderintegrationinSaudi
Arabia,UAE,Bahrain,Jordan,Qatar,Tunisia,Algeria,Morocco,andEgyptarebeingmade.
EgyptisphasingAItodiversesectorsinalignment
withthefourpillarsoutlinedinitsAIstrategy.The
integrationofAIinEgyptiscoveringgovernment
agenciesandindustrieslikeagriculture,healthcare,manufacturing,andfinance,propellingthecountrytorankfirstinNorthAfrica,secondinAfrica,seventhintheMENAregion,and62ndoutof194countries
globallyintermsofpreparednesstoimplementAI,accordingtotheGovernmentAIReadinessIndex2023.
EgyptisadvancingAIinitspolicyagendawithout
disregardingthecountry’schallengingeconomic
conditions.InadditiontoendorsingtheNationalAIStrategyin2021,Egyptadoptedastructuralreformprogramthatprioritizesprivatesectoractivity,
inclusivegrowth,bettergovernance,anddigital
transformation,echoingacommitmenttoitsVision2030andmacroeconomicstabilization.
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|3
ArtificialIntelligence
intheMiddleEastandNorthAfrica
Introduction
Overthelastdecade,digitaltransformationhasgainedtractionintheagendasofgovernmentsworldwide.Thismomentumwasonlycatalyzed
followingtheCovid-19pandemicandsurfaced
technologieslikeArtificialIntelligence(AI)thatcarrieddisruptivepotentialfortheprivateandpublicsectorsalike.Today,digitaltransformationsitsatthecenter
stageforpolicymakers,withaformidablemandate
ofdesigningregulationsthatallowAItoyieldpositive
welfareeffectsfordevelopedanddevelopingeconomies.
ThepromiseofAI,definedastheabilityofcomputer
softwaretoperformactivitiesthatpreviouslynecessitatedhumancognition,isremarkable.
ProductivitygainsfromtheuseofgenerativeAI
tools,likeChatGPTandCopilot,couldyieldbetween$2.6trillionand$4.4trilliontotheglobaleconomy
everyyearaccordingtorecentestimates.1More
so,largeenterprisesareincreasinglyreceptiveto
automationtechnologies,as42%offirmsindevelopedanddevelopingeconomiesarealreadyadopting
AIintheirbusinessesand40%areconsideringandattemptingtodoso.2
MENAcountriesarenotsittingidleamidthis
transformationanduntappedpotential.TheregionisembracingAI,notonlybykeepingwithglobaltrends,butalsobyaligningitwithitsdomesticagendathatisanchoredineconomicdiversificationandsocietalprogress.Asof2023,nineMENAcountrieshave
alreadyratifiednationalAIstrategies,andtheregionasawholeispoisedtogenerate$320billioninAI
revenuesby2030.
AmongMENAcountries,Egyptismakingstridesin
advancingAIinitspolicyagendawithoutdisregardingthecountry’seconomicchallenges.Inadditionto
committingtoacorrectivemacroeconomicprogramwiththeInternationalMonetaryFund,EgyptendorsedfoundationalbuildingblocksforanAIpolicy,namelythenationalAIcouncil,thenationalAIstrategy,and
thecharterforresponsibleAI.Asitstands,thecountryhasthesecond-highestannualmarketgrowthrate
forAIintheMENA,trailingMorocco,standingat28%comparedtotheregion’saverageof25%.
Thisreportaddressesthreethemes.First,thereportunpackshowAIcanperformbusinessfunctionstogenerateeconomicvalue.Second,ithighlightsAI’sgrowthprospectsforMENAeconomiesandthe
region’sstepstowardintegratingAItechnologies.Andthird,thereportprovidesacasestudyon
Egyptandassessesthecountry’sprogressin
implementingitsNationalAIStrategyacrossitsfourpillars:government,developmentalsectors,humanresources,andinternationalactivities.
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|4
AIandtheWorldofBusiness
Itisamatterofwhen,notwhether,businesseswillintegrateAIintotheirworkflows
ThecontributionofAItoenterprisesispervasivealongthebusinessvaluechain,spanningoperationsand
strategy.ThevaluethatAIbringstobusinessesincludesgeneratingcontent,enhancingefficiency,andanalyzinginsights,whichfreesupmentalspaceandtimeforbusinessleadersandemployeestoperformmorecreativeandproblem-solvingactivities.Simplyput,firmsadoptingAIbenefitfromacompoundingeffectofproductivitygains,ultimatelyendowingthemwithacompetitiveadvantagecomparedtofirmsthatareAI-averse.
ThissectionassessesfivebusinessfunctionsthatAIcanelevateforenterprisesacrossindustries.
1.AI-drivendecision-making
2.Automationusingmachinelearning
3.Productdevelopmentandcustomerexperience
4.Cybersecurity
5.Customerrelationshipmanagement(CRM)systems
:1.AI-drivendecision-making
Traditionally,businessdecisionsweremadebyleadersbasedonintuitionandhuman-
analyzeddata,aprocessinherentlyexposedtocognitivebiasesanddatalimitations.AI
hasthepotentialtoreducebothconstraintsbyprocessinglargedatasetsandmodelingscenarios.Byanalyzinghistoricaldata
quickly,AIcanunlockinsightsthatwouldhaveotherwisebeeninaccessiblefor
businesses,includingsmallones.
a.Fromdata-driventoAI-drivendecisionmaking:AIcanimproveworkflows,reducehumanerrors,andprovidebusinessleaderswithmorethroughputstomakedecisions.3
b.ByleveragingAIinstagesfromproduct
developmenttodigitalmarketing,businessescanimprovestrategydevelopment.
Example
AIRCanadaisharnessingAI-drivenpredictive
modeling,whichstreamlinesintricatesystemsbyremovingunnecessarydetailsandforecaststhe
consequencesofeventswithrapidresponsiveness,allowingforproactivemanagementofdisruptions.
AILabstoimproveforecastinganddecision-making.
Boeing787Dreamlinerwithitspredictive
maintenancesystem,whichassistsindoingregularlyscheduledchecksandpredictingmaintenanceofcomponents.4
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|5
2.Automationusingmachinelearning.
Thebenefitsofmachinelearningcutacrossdifferentindustries,including:5
a.Retail:Machinelearningcanadvancethe
understandingofconsumerbehaviorandanalyzedeterminantsofconsumerpurchasinghabits,
markettrends,andpopularproductsthroughpriceoptimization,demandprediction,andcustomer
segmentation.
Example
b.Finance:Machinelearningcanbeintegratedintofinancialanalysistobetterpredictbusiness
expenses,performcostanalysis,andprocess
complextaskssuchasalgorithmictradingandfrauddetection.
c.Manufacturing:Machinelearningcanandunlockscalabilityandsavetimeduringthemanufacturingstagebyoptimizingthemanufacturingprocesstoidentifyandaddresspainpointspredictably.
Teslautilizesmachinelearningtooffloadsomeof
themonitoringandvulnerabilityassessmenttasksto
anautomatedalgorithm,whichisemployedinthe
developmentofself-drivingcars.Automatedalgorithmsanalyzesensordatatoenhancetheautomotiveindustry
throughAIchipsandAdvancedDriverAssistanceSystems(ADAS).
AIchips&Self-DrivingTechfortrainingmachinelearningmodels(Nvidia-Dojo)
?Helpingtrainmodelstorecognizeavarietyofitemsfromvideofeedscollected.
?Developingautonomousvehiclesoftware.6
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|6
3.ProductDevelopment&CustomerExperience
AIhelpsengineersadoptasystematic
methodologyateachstageoftheproductdevelopmentandlaunchcycles,from
planninganddesigningtotestingandpromoting.7
a.ResourceManagement:UsingAI-poweredtoolstoestimatetheallocationofresourcesandestablishbudgetrequirements.
b.TranslatingStrategytoTasks:AIgathersproject
requirementsandconvertsuserstoriesinto
functionalrequirements,whichhelpsintheproductexecution
Example
Unilevercoordinatedartificialintelligenceasa
featureofproductenhancementattheorganization,withrobotsworkingcooperativelywith250Research
anddevelopmentspecialiststoautomatethedevelopmentofscience-backedproducts.
AI-powereddataanalysis
?Creatingperformance-boostingenzymesforuseinhomecareproducts.
?Helpingidentifyalternativeingredientsthatcanstrengthentheresilienceofthesupplychain.
?Makingformulationsmoresustainableandcost-efficient8
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|7
4.Cybersecurity
Asabyproductofdigitaltransformation,
cyberattackshavebecomeagrowingthreat.ThedevelopmentofpracticalAItoolsand
algorithmsfordigitalsafety,suchassearchenginesandfacialrecognitionsoftware,isaprominentaspectofAI’sintegrationintocybersecurity.9
walmart*
Example
Walmartusessimulatedintelligencetofurtherdevelopitssecuritypostureandprotectitscustomersand
employeesfromcyberattacks.10
a.Duetodifferenthackers’tactics,threatscanbeoverwhelming.Tomitigatethis,companiesrelyonanAI-basedsecurityloganalysis,whichhelpsorganizationsidentifypotentialthreats.
b.AIincybersecuritygoesoverenormousvolumesofdatatofindpossiblerisksbyremovingbehaviorsthatdonotpresentahazard.
GenerativeAIsystems-GrinchBots.
?Findingpatternsandmakingsenseofthetrillionsofpiecesofdatageneratedeachyear.
?Blockinghundredsofmillionsofpotentialattacksannually.
?Allowinganalyststohuntforspecificfactorsthatmightindicatesuspiciouscyberactivity.
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|8
5.CustomerRelationshipManagementSystems
BusinessesincorporateAIintotheirCRM
platformstoimprovecommunicationwith
clients,renderingitmorepersonalized
andpersuasive.Thereturnoninvestment
forintegratingAIinCRMisalsoalready
establishedforfirmsregardlessoftheirsize,estimatedat245%.11
Basedoncustomersegmentationand
spendinghabits,well-integratedAI-
Example
WiththerewardsprogramthatStarbuckslaunched,thecompanystartedusingacloud-basedAIenginetocustomizeexperiencesandenhancecustomeroverallexperiences.12
AIAnalytics
Helpingtobetterpredictwhatcustomersmaybeinthemoodforbyconsideringsuchfactorssuchasweather,location,anduserpreferences.
poweredCRMsystemsassistsbusinessesinexecutingsmartermarketingcampaigns,
whileAI’spredictiveanalyticsalsoimprovescompanies’directinteractionswith
customersviacustomerservice,ultimately
boostingclientretentionandcapitalizingonleads.
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|9
AIinMENA
DigitaltransformationandAIsitcenterstagefortheMENAregion,yetprogresstowardsinclusionisprimarilyledbyGCCeconomies.
AfundamentalstepinunlockingthepotentialofAIandensuringitservesbusinessesandpeoplealike
istomakeitinclusive.13Inthisregard,theMENA
regionisnotahomogenousgroup.14RicheconomiesintheGCCwithamplefiscalcapacity,likeSaudi
ArabiaandQatar,haveinvestedinInformationand
CommunicationsTechnology(ICT)tomakeinternetuseandsubscriptionmoreaffordableandaccessibleto
differentdemographicgroups.Whilemiddleandlower-incomeMENAcountriesstillfacepersistentconstraintslikeundevelopedinfrastructure,largepopulationgroupsvulnerabletodigitalilliteracy,andoutdatedregulations.
Inparallel,AItechnologyisadvancinginMENA’slistof
priorities,withitsgrowthintheregion(45%)outpacing
theglobalaverage.15UnlikesomedevelopedeconomieswheretheAIagendaisdrivenbytheprivatesector,
intheMENAregiongovernmentsaredrivingthe
momentumtoadvanceanAIpolicythatisalignedwithbestpractices.AccordingtorecentglobalrankingsofgovernmentAIstrategies,SaudiArabiaranksfirstin
termsofmostcapableAIstrategy,aheadoftheUnitedStatesandChina,whileEgyptranks23rdandUAE24th,among62countries.16
ThissectionreviewsthelandscapeofAIadoptioninMENAcountriestoidentifythedevelopmentstatusofeachcountry’snationalAIstrategy,AI’sgrowth
prospects,andthesectorsintegratingAI.Morespecifically,thesectionisstructuredasfollows:
1.BenchmarkofAIstrategies
2.AI’smarketpotentialandeconomicvalue
3.ThesectorsadoptingAI
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|10
BenchmarkofAIstrategies
ThepolicyenvironmentforAIinMENAismaturing,championingninenationalAIstrategiesintheregion.
AISTRATEGYRATIFIED
MENAcountrieswithanAIstrategy
SaudiArabia
UAE
Qatar
Bahrain
Jordan
Egypt
Tunisia
Algeria
Morocco
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|11
SaudiArabia
NationalStrategyforData&AI17
?LaunchAIanddata-relatedinitiatives&events
?Implementnationalmulti-tierdata&AIworkforcecertificationprogram.
?Activateregulatoryframeworksfordata&AI
activities&incentiveschemestoattractdata&AIcompanies&talents.
?Buildtargetedfunds&investorsupportprogramstoattract&guidedomestic/foreigninvestmentsindata&AI.
UAE
Qatar
TheUAENationalStrategyforArtificialIntelligence203118
?BuildareputationasanAIdestination.
?IncreasetheUAE?scompetitiveassetsinprioritysectorsthroughthedeploymentofAI.
?DevelopafertileecosystemforAI.
?AdoptAIacrosscustomerservicestoimprovelivesandgovernment.
?AttractandtraintalentforfuturejobsenabledbyAI.
?Bringworld-leadingresearchcapabilitytoworkwithtargetindustries.BecomeatestbedforAI.
?Ensurestronggovernanceandeffectiveregulation.
Qatar’sNationalAIStrategy19
?Developingdatagovernancerulesandguidelinesthatfacilitatebroadaccessandsharingofdata.
?AimingforAItechnologytohaveanimpacton
thefutureofemploymentandoccupationsinthecomingyears.
?UsingAItotransformtheeconomicandbusinesslandscapeinQatar.
?MakingAIeducationanintegralpartofthe
curriculumatalleducationallevelsinalldisciplines.
?IncreasingpervasivenessofAIinQataripersonal
livesandwork,whichposesmanyethicalandpublicpolicyquestions.
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|12
Bahrain
StrategyforArtificialIntelligenceinBahrain20
?BuildingastrongAIecosystemthatfosters
innovationthroughemergingtechnologiesacrossBahrainisociety.
?FosteringAI-driveninnovationthroughglobalpartnershipsandattractingglobaltalent.
?Embeddingnewandemergingtechnologieswithinthegovernment.
?EncouragingeconomicgrowthintheKingdomvialeveragingthepotentialoftheCloudandBigData.
Jordan
StrategyforAIandits2023-2027implementationplan21
?Acceleratethesocialandeconomicdevelopment
ofcitizensinkeyareassuchasHealth,Education,SocialProtection,EmploymentandWell-Being
?Createasupportiveandstimulatingenvironmentforestablishingartificialintelligencesystemsatthenationallevel.
?Develophumanskillsandraisetheefficiencyofeducationatalleducationallevels.
Egypt
NationalArtificialIntelligenceStrategy22
?Attainthecountry’ssustainabledevelopmentgoals.
?FacilitateregionalcooperationwithintheAfricanandArabregions.
?EstablishEgyptasanactiveinternationalplayerinAI.
Tunisia
NationalArtificialIntelligenceStrategy23
?PositionTunisiaasaregionalhubforAIresearchandinnovation
?Focusonseveralareas,includingresearchanddevelopment,andtalentdevelopment.
?PromoteAIstartupsandentrepreneurship.
Algeria
Nationalstrategyonresearchandinnovationinartificialintelligence24
?ImproveAlgerians’skillsinAIthrougheducation,training,andresearch.
?ExploitthepotentialofAIasadevelopmenttoolinkeysocio-economicsectors(e.g.,education,health,transport,energy).
Morrocco
Morrocco’sNationalAIstrategy25
?PromoteexcellenceinAIeducationandresearch.
?Partnerwithuniversitiesandindustrytodriveinnovation.
?BuildAI-enabledsolutionsandupholdtheguiding
principlesofdiversityandinclusion,stewardshipandintegrity,creativity,andinnovation.
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|13
AIMarketPotentialandEconomicValue
TheMENAregionisprovingfertileforAI,representing$320billionofAIrevenuesby2030andgrowingatanannualrateof45%.
353O25
2
15
5
ProjectedAIAnnualAverageMarket
GrowthRatefrom2023to203026
3O
28
28
26
GlobalAvg.25%
24
23
Egyptisprojectedtogrowatanannualaverageof28%from2023to2030,onparwithregionalplayers.Thisisalsohigherthantheprojectedglobalaverageof25%.
16%14%12%IO% 8% 6% 2%O%
ProjectedAI
ContributiontotheEconomyby2030
(%ofGDP)27
16%
15.2%
13.6%
12%
12.5%
IO.2%o%
8.2%
7.7%
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|14
MENA'scontributiontooverallAIrevenueby2030
USD320BOfwhich:
42%30%13.3%
SaudiArabiaisexpectedtobenefitfrom
42%oftheUSD320BAIcontributionintheMiddleEastby2030
=12.5%ofGDP
ThisisalmostequivalenttothecontributionofthemanufacturingindustrytoSaudi’sGDP.
TheUAEisexpectedtobenefitfrom
30%oftheUSD320BAIcontributionintheMiddleEastby2030
=13.6%ofGDP
Thisisalmostequivalenttothecontributionofthewholesale&retailtradeindustrytoUAE’sGDP.
Egyptisexpectedtobenefitfrom
13.3%oftheUSD320BAIcontributionintheMiddle
Eastby2030
=7.7%ofGDP
Thisisalmostequivalenttothecontributionoftheextractionindustryto
Egypt’sGDP.
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|15
Sectors
AdoptingAI
SaudiArabia
.
Finance&Banking
?SaudiCentralBankisutilizingAIintoreducingfraudulenttransactionsby70%.28
Manufacturing
Energy
?SaudiAramcohasbeencuttingthecostofwelldrillingby15%byusingAIinitsoperations.29
?SABICisutilizingAItoenhanceproduction.30
?TheSaudiMinistryofIndustryand
MineralResourceshasinauguratedthe
AICenterforManufacturingandMining,
inpartnershipwithSDAIA,toleveragedataandAI,aimingtotransformtheKingdom
Transportandlogistics
?AramexisutilizingAIandrobotstoenhancethe
intoagloballogisticshubandboostindustrialgrowthandlocalcontent.34
qualityofdeliveryandshippinginSuadiArabia.3132
RetailandECommerce
?PandaRetailCompanyhasutilizedartificial
intelligencetoassistindeterminingthepricing
strategyforitsextensiverangeofproductsavailableinnearly200hypermarketsandsupermarkets.33
Governmentand
publicservices
?AIhasbeenalsointegratedwithhealthservices
throughgovernmentalplatformslikeSaudiHealthInformationExchange.35
L_Education
?SaudiArabiahasusedAItoolsandapplicationstosupportremoteteachingandlearning.36
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|16
Sectors
AdoptingAI
UAE
●
Finance&Banking
?EmiratesIslamicBank,EmiratesNBDandFirstAbuDhabiBankareleadingprovidersofdigitalbankingservicesbyadoptingmoreinnovativeapplicationsofAI.37
Manufacturing
Energy
?DubaiElectricityandWaterAuthority
startedusing‘iService’,todetectservice
interruptionsandinitiaterectification
proceduresautomatically,andenhance
?AIQ,ajointventurecompanybetweenADNOC
andGroup42,aimstodevelopandcommercializeAIproductsandapplicationsfortheoilandgas
industry.38
Transportandlogistics
theefficiencyofoperationsinDubai’swaternetwork.41
?UAE’sAutonomousTransportationStrategyaimstotransform25%ofthetransportationinDubaitoautonomousmodeby2030,usingAI.39
RetailandECommerce
?CarrefourDubaiopenedthefirstautomatedsupermarketpoweredbyartificialintelligencetechnologywithoutcashiers.40
Governmentand
publicservices
?DubaiPaperlessStrategyactsasoneofthe
promisinginitiativeswhichaimtoeliminate
paperworkbyadoptingAI-poweredsolutionsfordigitaltransactionsanddocumentverification.42
Education
?MohamedbinZayedUniversityofArtificial
Intelligence,theworld’sfirstAIuniversity,inAbuDhabiin2019,offersgraduate-levelprogrammesinAIandaimstocreateworldleadersinAIby
fosteringresearchandinnovation.43
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|17
Sectors
AdoptingAI
Qatar
.
Finance&Banking
?CommercialBankofQatarutilizesAItoimprovecustomerrelations,frauddetection,andrisk
management.44
Manufacturing
Energy
?Qatargeneralelectricityandwater
corporationlaunchedaplatformthatis
backedbyAItechnologytoenhancethe
professionalityofoperationsandcustomerexperience.48
?QatarGashaspartneredwithengineersatTexasA&MUniversity’scampusinQatartousemachinelearningtodetectundergroundleaksofcarbon
dioxideandothergassesandfluidsrelatedtooilandgasproduction.45
Transportandlogistics
?TheQatarMobilityInnovationsCenterworkswiththegovernmentinQatartodevelopsmartmobilitysolutionsusingtechnologiessuchasAI.46
RetailandECommerce
?LuluHypermarket,inoneofitsQataribranches,hasbeenusingAItoimproveitsinventorymanagement,pricing,andcustomerservice.47
Governmentand
publicservices
?Qatar’sMinistryofCommunications&Information
TechnologyhascollaboratedwithMicrosofttobetteraddressAIindevelopingadvancedapplicationsviaMicrosoftAzure.49
L_Education
?Qatar’sMinistryofEducation&HigherEducation
hasembarkedonaninitiativetodeveloparobustAIstrategy,inasignificantmovetowardsintegratingAIintotheeducationalsector.50
STRATEGICGEARS|ArtificialIntelligenceintheMiddleEastandNorthAfrica|18
Sectors
AdoptingAI
Bahrain
●
Finance&Banking
?BankABCinitiatedanambitiousdigital
transformationinitiativeaimedatenhancing
customerexperience,resultinginthecreationof
?Fatema?-thefirstemotionallyintelligentAI-
drivendigitalhumanassistantintheMENAregion.51
Manufacturing
Energy
?AluminiumBahrain(Alba)isusingAI
&machinelearningalgorithmstodrivesustainabilityandoptimizetheirpowerplants’performance.54
?TatweerPetroleumdevelopedtheinitialcloud-
basedbigdataplatformbygatheringinformationfromvariousIoTplatformsandutilizingthemin
machinelearningtoproducemaintenancereports
thatforecastissuesinadvance.Additionally,
TatweerPetroleumutilizesAItechnologytoidentifycrudeoilemulsions.52
Transportandlogistics
?TheBahrainAirpor
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