酒店英語(yǔ)閱讀全套課件

Slide1of15HotelEnglish

Reading&KnowledgeUnit1HotelandCareersSlide2of15ScopePre-readingQuestionsBackgroundInformationReadingandFindingPhraseTranslationUsefulWordsandExpressionsGlobalReadingQuestionsExploringHotelKnowledgeVideoWatchingSlide3of15Pre-readingQuestionsHowwouldyoudefineahotel?Whatdoyouthinkofthecharacteristicsofhotelindustry?Doyouwanttogointothehotelindustry?Giveyourreasons.Whichpositiondoyoulikebest?Why?Slide4of15BackgroundInformationAhotelisanestablishmentthatprovidespaidlodgingonashort-termbasis.Theprovisionofbasicaccommodation,intimespast

,consistingonlyofaroomwithabed,acupboard,asmalltableandawashstandhaslargelybeenreplacedbyroomswithmodernfacilities,includingen-suitebathroomsandairconditioningorclimatecontrol.Slide5of15Additionalcommonfeaturesfoundinhotelroomsareatelephone,analarmclock,atelevision,asafe,amini-barwithsnackfoodsanddrinks,andfacilitiesformakingteaandcoffee.Luxuryfeatures

includebathrobesandslippers,apillowmenu,twin-sinkvanities,andjacuzzibathtubs.Largerhotels

mayprovideadditionalguestfacilitiessuchasaswimmingpool,fitnesscenter,businesscenter,childcare,conferencefacilitiesandsocialfunctionservices.Slide6of15ReadingandFindingPhraseTranslation

TextA客房狹義上講全服務(wù)酒店有限服務(wù)酒店休閑旅客全套房酒店延時(shí)居住酒店不過(guò)是

TextB圍繞基本必需品漲落起伏唯一能夠確定的是

TextC加入?yún)⑴c到廣泛的促銷活動(dòng)在強(qiáng)壓之下與……相比Slide7of15UsefulWordsandExpressions

outletn.1.ashopororganizationwhichsellsthegoodsmadebyaparticularmanufactureroratadiscountprice,oftendirectfromthemanufacturer.專賣店;直銷店e.g.Atthefactoryoutletyou'llfinddiscounteditemsatupto75%offregularprices.2.Ifsomeonehasanoutletfortheirfeelingsorideas,theyhaveameansofexpressingandreleasingthem.(感情的)發(fā)泄途徑;(思想的)表達(dá)途徑e.g.Herfatherhadfoundanoutletforhisambitioninhiswork.Slide8of15

citev.quoteormention引用e.g.ShecitesafavouritepoembyGeorgeHerbert.citeanexample舉例e.g.You'dbetterciteanexampletoproveyouropinion.

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nothingmorethan不過(guò)是e.g.Headdsthathisworkisnothingmorethananotherformofcommunityservice.floodv.Ifyousaythatpeopleorthingsfloodintoaplace,youareemphasizingthattheyarrivethereinlargenumbers.涌入e.g.Largenumbersofimmigrantsfloodedintothearea.Slide10of15dinev.havedinner吃飯dineindineoutdinetogethere.g.HedinesalonemostnightsSlide11of15GlobalReadingQuestionsWhatisahotelinitsnarrowestsense?Whatservicescanahoteloffertoday?Howtodistinguishfull-servicehotelfromlimited-servicehotel?Canyoutellsomeexamplesofuniquehotels?Whatarethecharacteristicsofhotelindustry?Whatdoesthehospitalityindustrymailyemcompass?Whataretheadvantagesanddisadvantagesofworkinginahotelindustry?Slide12of15BurjAlArabHotel

7星由來(lái)56復(fù)式客房總統(tǒng)套房專車接送停機(jī)坪ExploringHotelKnowledge

Slide13of15Pictures

Slide14of15VideoWatchingAboutHotelIndustrySlide15of15Thankyou!Slide16of15HotelEnglish

Reading&KnowledgeUnit2HotelClassificationScopePre-readingQuestionsBackgroundInformationReadingandFindingPhraseTranslationUsefulWordsandExpressionsGlobalReadingQuestionsExploringHotelKnowledgeVideoWatchingSlide17of15Pre-readingQuestionsSlide18of15Howdoyouclassifythehotels?Whatdoyouthinkofthecharacteristicsoftheresorthotels?Whattypeofhotelisyourfirstprioritywhenselectingahoteltostay?BackgroundInformationSlide19of15不同規(guī)模的酒店自身定位不同、目標(biāo)市場(chǎng)不同，硬件設(shè)施及軟件服務(wù)都存在差異化，因此消費(fèi)者的入住體驗(yàn)可能會(huì)大相徑庭。所以，具體了解消費(fèi)者對(duì)不同類型酒店的入住體驗(yàn)差異，酒店經(jīng)營(yíng)者才能更精準(zhǔn)地改善酒店硬件和服務(wù)，以最大化契合消費(fèi)者需求。

1、豪華型消費(fèi)者更愿意分享自己的入住體驗(yàn)；

2、餐飲和服務(wù)更多地被中高檔酒店消費(fèi)者所關(guān)注，對(duì)其滿意度也很高；

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3、酒店檔次越高，消費(fèi)者對(duì)其價(jià)格滿意度越低，對(duì)其設(shè)施滿意度越高；

4、經(jīng)濟(jì)型酒店消費(fèi)者非常關(guān)注酒店衛(wèi)生和位置；5、豪華型和高端型消費(fèi)者對(duì)酒店整體滿意度較高，舒適型和經(jīng)濟(jì)型對(duì)具體的設(shè)施和服務(wù)亮點(diǎn)印象很深；

6、豪華型酒店消費(fèi)者最不能忍受洗浴間排水出問(wèn)題和噪音，舒適型和經(jīng)濟(jì)型消費(fèi)者希望酒店電梯更加便捷。ReadingandFindingPhraseTranslation

TextA如以下各項(xiàng)目標(biāo)市場(chǎng)購(gòu)物商場(chǎng)歸類于基于……趨于做……迎合、投合Slide21of15

TextB主要原因度假市場(chǎng)把重點(diǎn)……放在客戶滿意度

TextC性價(jià)比采購(gòu)成本投幣式電視進(jìn)入一個(gè)時(shí)代拓展市場(chǎng)UsefulWordsandExpressions

categoryn.classorgroupofthingsinacompletesystemofgrouping種類;類別；范疇placethingsincategories分門別類

e.g.“Culturalmetropolis”isanewcategoryofmetropolitanculturestudy.

Slide22of15occupancy

n.1.actionorfactofoccupyingahouse,land,etc(房屋、土地等)占有，占領(lǐng)，占用，占據(jù)achangeofoccupancy

2.periodofoccupyingahouse,etcasanowneroratenant(房子等的)占有期，占用期

e.g.

Duringheroccupancythegardenwastransformed.

Slide23of15primaryadj.

1.earliestintimeororderofdevelopment(在時(shí)間或發(fā)展順序上)初始的，最早的，起步階段的

e.g.

Thediseaseisstillinitsprimarystage.

2.mostimportant,fundamental首要的；基礎(chǔ)性的；根本的

e.g.Theprimaryreasonforadvertisingistosellmoregoods.

allocatev.

allotorassignsth.(tosb./sth.)foraspecialpurpose(為某目的)配給，分配某事物（給某人/某事物）e.g.Heallocatedeachofusourtasks/allocatedtaskstoeachofus.

Slide24of15accessoryn.thingthatisausefulordecorativeextrabutthatisnotessential;minorfittingorattachment附屬品；配件；附件bicycleaccessories

respectivelyadv.separatelyorinreturn,intheordermentioned各自地；分別地；輪流地

e.g.GermanandItaliancoursesareheldinMunichandRomerespectively.

Slide25of15GlobalReadingQuestions

Whatarethegeneralfactorsinfluencingtheclassificationofhotels?Whatisthebenchmarkforthecategorizationofhotelinthefactorofpropertysize?Couldyougiveussomeexamplesofhotelsfallingintodifferenttypesbasedonthefourgeneralfactors?Whatarethecharacteristicsoftheresorthotel?Whatarethechallengestheresorthotelfacingtoandthesolutionstosolvethem?Whatarethecharacteristicsofthebudgethotel?WhatisthecurrentsituationofbudgethotelinChina?Slide26of15TheVenetianLasVegas

Casino24-HourIn-SuiteDining

LuxurySuitesNightlife

Slide27of15ExploringHotelKnowledge

Pictures

Slide28of15VideoWatchingAboutDifferentTypesofHotelsSlide29of15Thankyou!Slide30of15Slide31of14HotelEnglish

Reading&KnowledgeUnit3UniqueHotelsScopePre-readingQuestionsBackgroundInformationReadingandFindingPhraseTranslationUsefulWordsandExpressionsGlobalReadingQuestionsExploringHotelKnowledgeVideoWatchingSlide32of14Pre-readingQuestionsSlide33of14Howwouldyoudefineauniquehotel?Whatdoyouthinkofthecharacteristicsofuniquehotels?Whatkindsofuniquehotelsdoyouknow?Whichkindofhotelwouldyouliketogofor?Why?BackgroundInformationSlide34of14特色酒店是指通過(guò)引入獨(dú)特的自然、文化資源以及現(xiàn)代科技成果賦予酒店外型、氛圍或者服務(wù)產(chǎn)品某種與傳統(tǒng)酒店相區(qū)別，能夠給消費(fèi)者帶來(lái)獨(dú)特感受的酒店。

Slide35of14特色酒店的特點(diǎn)：1，環(huán)境獨(dú)特：許多特色酒店位于相當(dāng)獨(dú)特的地域環(huán)境中，如海底酒店，山頂酒店，冰雪酒店，洞穴酒店等。2，設(shè)施獨(dú)特：特色酒店往往裝配獨(dú)特的設(shè)施讓客人體會(huì)其與眾不同。3，服務(wù)獨(dú)特：海底餐廳，冰雪婚禮等等，每一特色酒店都有特色的服務(wù)讓客人下享受不盡。4，文化獨(dú)特：特色的酒店通常具有自己的獨(dú)特文化活動(dòng)和氛圍。ReadingandFindingPhraseTranslation

TextA海底度假村與……互動(dòng)充分利用晝夜高爾夫球場(chǎng)健身中心Slide36of14

TextB水晶宮殿藝術(shù)館推倒夢(mèng)想婚禮地

TextC原始之美配備有……連接到……懸掛滑翔隨季節(jié)變化充分擁抱自然UsefulWordsandExpressions

interactvt.Interactwith互相影響,作用;互動(dòng)，相互交往1.Whenpeople

interact

with

eachotheror

interact,theycommunicateastheyworkorspendtimetogether.相互交往e.g.Heshouldinteractmorewithhiscolleaguesandstudents.2.Whenonething

interacts

with

anotherortwothings

interact,thetwothingsaffecteachother‘sbehaviourorcondition.相互作用，影響e.g.Wedon’tknowveryclearlyhowcellsinteractwitheachother.Slide37of14

fitnessn.goodphysicalcondition;beinginshapeorincondition.健康e.g.You’dbetterwatchyourfitnessasyouarealittlebitoverweight.fitnesscenterfitnessequipmentfitnessclubfitnesstraining

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hookupto連接到e.g.Ican’treceivepictureswithouthookingmycellphoneuptoWiFi.placev.putintoacertainplaceorabstractlocation

放置e.g.Heplacedthecaseintothecabinetsoftly.Slide39of14glimpse

n.aquicklook

一瞥，一看have/catch/stealaglimpseof……e.g.I

hada

glimpse

of

his

true

feelingstothefull充分地e.g.Wecanutilizetheresourcestothefull.Slide40of14GlobalReadingQuestionsTextAWhatisthefeatureofPoseidonUnderseaResorts?Whatservicescanitoffer?Whatsepcialexperiencecanguestsenjoythere?TextBWhenisthehotelopen?Howistheicehotelbuilteveryyear?Whatarethecharacteristicsoftheicehotel?TextCWhatisthefeatureoftheconstructionsofthehotel?Whatsepcialexperiencecanitoffertotheguests?Howdoesitmakeitselfaenvironment-friendlyhotel?Slide41of14LuxorHotel拉斯維加斯金字塔神秘娛樂(lè)3.75億美元2256間Slide42of14ExploringHotelKnowledge

Pictures

Slide43of14VideoWatchingClubMedBaliSlide44of14Thankyou!Slide45of14Slide46of15HotelEnglish

Reading&KnowledgeUnit4HotelRatingsScopePre-readingQuestionsBackgroundInformationReadingandFindingPhraseTranslationUsefulWordsandExpressionsGlobalReadingQuestionsExploringHotelKnowledgeVideoWatchingSlide47of15Pre-readingQuestionsSlide48of15Howmanykindsofstarhotelsdowehave?Whatisthehotelratingsystem?HowdowedefineafivestarhotelinChina?BackgroundInformationSlide49of15Hotelratingsareoftenusedtoclassifyhotelsaccordingtotheirquality.Fromtheinitialpurposeofinformingtravelersonbasicfacilitiesthatcanbeexpected,theobjectivesofhotelratinghasexpandedintoafocusonthehotelexperienceasawhole.Todaytheterms'grading','rating',and'classification'areusedtogenerallyrefertothesameconcept,thatistocategorizehotels.Slide50of15There

areawidevarietyofratingschemesusedbydifferentorganizationsaroundtheworld.Manyhaveasysteminvolvingstars,withagreaternumberofstarsindicatinggreaterluxury.ForbesTravelGuide,formerlyMobilTravelGuide,launcheditsstarratingsystemin1958.TheAAAandtheiraffiliatedbodiesusediamondsinsteadofstarstoexpresshotelandrestaurantratingslevels.ReadingandFindingPhraseTranslation

TextA服務(wù)質(zhì)量中國(guó)國(guó)家旅游局不同于酒店大堂恒溫泳池客房送餐服務(wù)禮賓服務(wù)Slide51of15

TextB派遣經(jīng)濟(jì)型酒店達(dá)到……的要求價(jià)格合理個(gè)性化服務(wù)

TextC施行預(yù)先通知

客戶體驗(yàn)

洗衣服務(wù)申請(qǐng)UsefulWordsandExpressions

implementv.1.ensureobservanceoflawsandrules

執(zhí)行、履行e.g.Howdo

we

implement

this

policy?

2.pursuetoaconclusionorbringtoasuccessfulissue

實(shí)現(xiàn)、使生效e.g.Heimplementedaneweconomicplan.

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reputationn.thestateofbeingheldinhighesteemandhonor聲譽(yù)聲望e.g.Thebook

iswell

worthy

of

his

reputation.anonymousadj.havingnoknownnameoridentityorknownsource

匿名的e.g.Why

is

it

anonymous?

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enhancementn.animprovementthatmakessomethingmoreagreeable提高、增加e.g.Thecompanyisalwaysseeking

enhancement

ofitsproducts.

fundamentaladj.servingasanessentialcomponent基礎(chǔ)的e.g.We

should

direct

ourattention

at

the

fundamental

question.

Slide54of15assessv.1、placeavalueon;judgetheworthofsomething

評(píng)定、評(píng)估e.g.Thelawyersassessedthepropertyat$35,000.2、estimatethevalueof(property)fortaxation

對(duì)……征稅e.g.Ourhousehasn‘tbeenassessedinyears.Slide55of15GlobalReadingQuestionsWhyandwhendoweimplementthehotelratingsysteminChina?Whoisresponsiblefortheimplementationofthestar-basedevaluationthroughoutChina?DoestheU.S.hotelindustryhavetheuniformhotelratingsystem?Ifthehotelisapproved,whatwillAAAdo?InBritain,whocarriesoutQualityAssessment?Whatdoyouthinkarethedifferencesbetweenafivestarhotelandathreestarhotel?Slide56of15ChineseBanquetTableSetting

臺(tái)布玻璃轉(zhuǎn)盤十套餐具公筷及公匙水杯、葡萄酒杯、白酒杯四只煙缸兩份菜單Slide57of15ExploringHotelKnowledge

Pictures

Slide58of15VideoWatchingAboutHotelRatingsSlide59of15Thankyou!Slide60of15Slide61of12HotelEnglish

Reading&KnowledgeUnit5HotelGroupsScopePre-readingQuestionsBackgroundInformationReadingandFindingPhraseTranslationUsefulWordsandExpressionsGlobalReadingQuestionsExploringHotelKnowledgeVideoWatchingSlide62of12Pre-readingQuestionsSlide63of12Canyoutellsomefamoushotelgroups?Whichhotelgroupisyourfavorite?Why?Wouldyoupleasesharesomedifferentcultureofdifferenthotelgroups?Canyounamesomebrandsofthosefamoushotelgroupsyouknow?BackgroundInformationOrigineofthenameShangri-LaJamesHilton

LostHorizonFounderofShangri-La郭鶴年Slide64of12ReadingandFindingPhraseTranslation

TextA酒店經(jīng)營(yíng)和管理公司客房量脫穎而出以……為傲商業(yè)樞紐Slide65of12

TextB信守承諾找出真相做出決定高檔品牌

TextC時(shí)區(qū)度假勝地以……命名具有……感定下基調(diào)追求UsefulWordsandExpressions

commitmentn.1.astrongbeliefinanideaorsystem.信奉e.g.commitmenttotheidealsofdemocracy.對(duì)民主理想的信奉。2.Ifyoumakeacommitmenttodosomething,youpromisethatyouwilldoit.承諾e.g.Wemadeacommitmenttokeepworkingtogether.我們作了承諾要繼續(xù)在一起工作。Slide66of12

launchv.1.Tolauncharocket,missile,orsatellitemeanstosenditintotheairorintospace.發(fā)射2.Tolaunchalargeandimportantactivity,forexample,amilitaryattack,meanstostartit.發(fā)起e.g.Thepolicehavelaunchedaninvestigationintotheincident.警察已經(jīng)開(kāi)始對(duì)此事件進(jìn)行調(diào)查。

3.Ifacompanylaunchesanewproduct,itmakesitavailabletothepublic.推出(新產(chǎn)品)Slide67of12UsefulWordsandExpressions

differentiatev.1.Ifyoudifferentiatebetweenthingsorifyoudifferentiateonethingfromanother,yourecognizeorshowthedifferencebetweenthem.區(qū)分e.g.Achildmaynotdifferentiatebetweenhisimaginationandtherealworld.孩子也許無(wú)法區(qū)分想像與真實(shí)世界的差別。Slide68of12GlobalReadingQuestionsWhenandwherewasthefirstdeluxehotelofShangri-Laopen?HowwouldyouunderstanditsSlogo?Whatisitsphilosophy?CanyoutellsomehotelbrandsofShangri-La?CanyoutellsomehotelbrandsofIHG?WouldyoupleaseexplaintheHiltonvalues?CanyoutellsomehotelbrandsofHilton?Slide69of12

WesternBreakfastAmericanBreakfastContinentalBreakfastALaCarteBreakfastSlide70of12ExploringHotelKnowledgeVideoWatchingAboutShangri-LaHotelGroupSlide71of12Thankyou!Slide72of12Slide73of15HotelEnglish

Reading&KnowledgeUnit6SchoolsandEducationScopePre-readingQuestionsBackgroundInformationReadingandFindingPhraseTranslationUsefulWordsandExpressionsGlobalReadingQuestionsExploringHotelKnowledgeVideoWatchingSlide74of15Pre-readingQuestionsSlide75of15Doyouknowsomefamoushotelschoolsintheworld?Canyoulistsomeofthem?Whatwillyoulearnfromhotelschool?Whatwillyougetfromhospitalitylearningincollege?BackgroundInformationSlide76of15酒店管理專業(yè)從本質(zhì)上來(lái)說(shuō)是管理專業(yè)的一種，它之所以能從眾多的管理專業(yè)中獨(dú)立出來(lái)，有兩個(gè)主要原因：其一，酒店業(yè)提供的產(chǎn)品十分特殊，酒店不僅僅提供有形的產(chǎn)品（如食物、飲料、房間等），其產(chǎn)品的核心是服務(wù)。“服務(wù)”這個(gè)產(chǎn)品是無(wú)形的，看不見(jiàn)，摸不到，同時(shí)具有極強(qiáng)的時(shí)效性，以及生產(chǎn)消費(fèi)同時(shí)性等特點(diǎn)，因此在研究起來(lái)要有別于“有形產(chǎn)品”。其二，這個(gè)行業(yè)足夠龐大，據(jù)統(tǒng)計(jì)，全球目前有超過(guò)百萬(wàn)家各類酒店，每年的營(yíng)業(yè)收入總額超過(guò)萬(wàn)億美元，因此這個(gè)市場(chǎng)足夠龐大，對(duì)人才的需求足夠旺盛。以上兩個(gè)原因，促成了酒店管理專業(yè)從管理學(xué)中逐漸獨(dú)立出來(lái)，成為一門獨(dú)立的科學(xué)。Slide77of15做為全球最大的酒店市場(chǎng)，和諸如萬(wàn)豪、希爾頓、洲際等頂尖酒店集團(tuán)的發(fā)源地，美國(guó)擁有全球最優(yōu)秀的酒店教育。在本科階段，美國(guó)的酒店管理院校主要分為兩類：一類是非常注重實(shí)踐經(jīng)驗(yàn)，同時(shí)輔以全面系統(tǒng)的管理知識(shí)，以畢業(yè)生畢業(yè)后能迅速成為初中級(jí)管理者為教育目標(biāo)的學(xué)校，例如著名的強(qiáng)生威爾士大學(xué)（JohnsonandWalesUniversity）、佛羅里達(dá)國(guó)際大學(xué)（FloridaInternationalUniversity）、內(nèi)華達(dá)大學(xué)拉斯維加斯分校（UNLV）等。另一類是以康奈爾大學(xué)（CornellUniversity）為代表的，偏重理論，以培養(yǎng)未來(lái)的戰(zhàn)略決策者和行業(yè)研究者為己任的大學(xué)，這類學(xué)校還包括喬治華盛頓大學(xué)（GeorgeWashingtonUniversity）、普渡大學(xué)（PurdueUniversity）等。而在研究生階段，各大院校開(kāi)設(shè)的基本上都是以理論為主，培養(yǎng)高層職業(yè)經(jīng)理人的課程。ReadingandFindingPhraseTranslation

TextA酒店管理世界領(lǐng)袖才華橫溢的學(xué)生校友群?jiǎn)?dòng)這項(xiàng)工作最初的使命教學(xué)酒店Slide78of15

TextB酒店管理教育空前的繁榮熟練的專業(yè)人員向公眾開(kāi)放

TextC不僅是

準(zhǔn)學(xué)士學(xué)位

基于實(shí)踐的教學(xué)建立自己的聲譽(yù)行事正直培養(yǎng)具有……視野的人才商業(yè)樞紐UsefulWordsandExpressionsdisciplinen.1.awayoftrainingsomeonesothattheylearntocontroltheirbehaviorandobey.

訓(xùn)練;紀(jì)律e.g.Theaimof

discipline

istoteachchildrentobehaveacceptably.

2.anareaofknowledgeorteaching,especiallyonesuchashistory,chemistry,mathematicsetcthatisstudiedatauniversity.

學(xué)科

e.g.Historyandeconomicsonlybecameseparateacademicdisciplinesinthe20thcentury.Slide79of15

missionn.1.agroupofimportantpeoplewhoaresentbytheirgovernmenttoanothercountrytodiscusssomethingorcollectinformation.

代表團(tuán)e.g.aBritishtrademissiontoMoscow

2.thepurposeofthemostimportantaimofanorganization.

使命,任務(wù)e.g.ThemissionofInternationalHouseistoenablestudentsofdifferentculturestolivetogetherandbuildlife-longfriendship.

Slide80of15

inresponseto對(duì)…做出反應(yīng),響應(yīng)e.g.Thelawwaspassedinresponsetopublicpressure.

viableadj.Aviableidea,plan,ormethodcanworksuccessfully.切實(shí)可行的e.g.Thecommitteecameforwardwithoneviablesolution.Slide81of15morethan不只是e.g.Hisreportismorethanasurvey.breadth

n.Thedistancefromonesideofsomethingtotheother.寬度；（知識(shí)、興趣等的）廣泛e.g.Thisisnotthebookwiththegreatestbreadthordepth,butitishandyandeasytoread.Slide82of15GlobalReadingQuestionsWheredoesthelearningofhospitalityinCornellUniversitytakeplace?WhatkindofinstitutiondidthefoundersofCornellSchoolofHotelAdministrationwanttocreate?WhenwasLausanneHotelSchoolfounded?HowisLausanneHotelSchoolrun?WhatdoestheprogramofGlionInstituteofHigherEducationemphasize?WhatarethevaluesthatguideGIHEtowardtheirvision?Whataretheopportunitiesandchallengesofstudyinginaworldfamoushotelschool?Slide83of15SEGSwissHotelManagementSchoolSHMS

InternationalSchoolofHotelManagementIHTTI

HotelInstituteMontreuxHIM

CesarRitzHospitalityCollegeSwitzerland

CAA,CulinaryArtsAcademySlide84of15ExploringHotelKnowledgePictures

Slide85of15VideoWatchingAboutHotelSchoolSlide86of15Thankyou!Slide87of15Slide88of15HotelEnglish

Reading&KnowledgeUnit7EtiquetteandServiceScopePre-readingQuestionsBackgroundInformationReadingandFindingPhraseTranslationUsefulWordsandExpressionsGlobalReadingQuestionsExploringHotelKnowledgeVideoWatchingSlide89of15Pre-readingQuestionsSlide90of15Canyoutellsomegeneralrulesofservingguests?HowmuchdoyouknowaboutChinesetablemanners?Howtodelivergoodservicetosatisfycustomers?BackgroundInformationSlide91of15餐具語(yǔ)言：西餐餐具語(yǔ)言繼續(xù)用餐添加飯菜用餐結(jié)束筷子的使用禁忌ReadingandFindingPhraseTranslation

TextA服務(wù)禮儀服務(wù)人員儀容儀表貴賓同時(shí)文化標(biāo)準(zhǔn)Slide92of15

TextB大量的講究；挑剔攪拌伴隨著，連同在某人方便的時(shí)候

TextC優(yōu)質(zhì)服務(wù)堅(jiān)持回頭生意關(guān)鍵時(shí)刻緊緊抓住，留住把某人晾在一邊服務(wù)標(biāo)準(zhǔn)UsefulWordsandExpressionscompelv.1.forcetodosth.

強(qiáng)迫e.g.Nothingcancompelmetodosuchathing.2.Ifyoufeelcompelledtodosomething,youfeelthatyoumustdoit,becauseitistherightthingtodo.感到必須(做某事)e.g.Dickensfeltcompelledtoreturntothestageforafinalgoodbye.Slide93of15GlobalReadingQuestionsCanyoutellsomeproperservingetiquetteintermsofphysicalappearance,behavior,takingorders,etc.?Dodifferentrestaurantshavedifferentservingetiquette?Whatfactorswillinfluencetheetiquetteinservingguests?Whataretheno-no'swhenusingthechopsticks?HowtotoastothersduringaChinesedining?Canyoulist5keystodeliveringgoodservice?Slide94of15西餐上菜順序頭盤湯副菜主菜蔬菜類菜肴甜品咖啡、茶或餐后酒小吃Slide95of15ExploringHotelKnowledgePictures

Slide96of15VideoWatchingAbouttablemannersSlide97of15Thankyou!Slide98of15Slide99of16HotelEnglish

Reading&KnowledgeUnit8DevelopmentandIssuesScopePre-readingQuestionsBackgroundInformationReadingandFindingPhraseTranslationUsefulWordsandExpressionsGlobalReadingQuestionsExploringHotelKnowledgeVideoWatchingSlide100of16Pre-readingQuestionsSlide101of16Whatdoeshospitalitymeantoyou?Whichcurrenttrendinthehospitalityindustryfascinatesyoumost?Whatroledoyouseeyourselfplayinginthisindustryinthefuture?BackgroundInformationSlide102of16Increasingly，travelandtourismasanindustryisbeingrecognizedasamoderneconomicdevelopmenttool.Thegoalofnumerousgovernmentsistocreatetheconditionsforthedevelopmentofanoptimalscaleandbalancedformoftourism,takingintoaccountthecountries’economic,social,cultural,andenvironmentalneeds.Slide103of16Thisapproachentailscomprehensiveandintegratedplanningfortourismandhoteldevelopment.Hoteldevelopersinthefuturearethusmorelikelytohavetoworkwithintheparametersofestablishedplansthatwillinfluencewheretheycanbuild,whattheycanbuild,andhowtheycanbuildit.ReadingandFindingPhraseTranslation

TextA數(shù)字化酒店業(yè)利用新技術(shù)有機(jī)搜尋搜尋引擎移動(dòng)裝置Slide104of16

TextB行話，術(shù)語(yǔ)在…到…范圍內(nèi)變化風(fēng)力發(fā)電有機(jī)食品服從，遵從記住可持續(xù)發(fā)展

TextC居家度假致力于，使聚焦于空氣凈化通風(fēng)系統(tǒng)閉路電視無(wú)鑰匙門鎖系統(tǒng)不動(dòng)產(chǎn)，房地產(chǎn)UsefulWordsandExpressionsconsolidaten.tostrengthenthepositionofpowerorsuccessthatyouhave,sohatitbecomesmoreeffectiveorcontinuesforlonger.鞏固，加強(qiáng)

e.g.Th