標(biāo)準(zhǔn)解讀

GB/T 44405-2024《工業(yè)互聯(lián)網(wǎng)平臺(tái) 服務(wù)商評(píng)價(jià)方法》這一國(guó)家標(biāo)準(zhǔn),為評(píng)估和選擇工業(yè)互聯(lián)網(wǎng)平臺(tái)服務(wù)商提供了一套系統(tǒng)的評(píng)價(jià)框架和方法論。該標(biāo)準(zhǔn)旨在促進(jìn)工業(yè)互聯(lián)網(wǎng)行業(yè)的健康發(fā)展,提升服務(wù)商的服務(wù)質(zhì)量和水平,確保企業(yè)用戶(hù)能夠基于科學(xué)、公正的評(píng)價(jià)指標(biāo)來(lái)做出決策。以下是該標(biāo)準(zhǔn)的核心內(nèi)容概述:

  1. 范圍與適用對(duì)象:標(biāo)準(zhǔn)明確了其適用范圍覆蓋了提供工業(yè)互聯(lián)網(wǎng)平臺(tái)服務(wù)的企業(yè)或組織,包括但不限于數(shù)據(jù)管理、應(yīng)用開(kāi)發(fā)、系統(tǒng)集成、安全防護(hù)等方面的服務(wù)。這些平臺(tái)應(yīng)支持制造業(yè)的數(shù)字化、網(wǎng)絡(luò)化、智能化轉(zhuǎn)型。

  2. 評(píng)價(jià)原則:標(biāo)準(zhǔn)提出了評(píng)價(jià)過(guò)程中應(yīng)遵循的原則,包括全面性、客觀(guān)性、可比性及動(dòng)態(tài)性,確保評(píng)價(jià)結(jié)果能夠真實(shí)反映服務(wù)商的能力和服務(wù)水平。

  3. 評(píng)價(jià)體系構(gòu)建:構(gòu)建了一套多層次的評(píng)價(jià)體系,通常涵蓋基礎(chǔ)能力、技術(shù)能力、服務(wù)能力、安全能力及市場(chǎng)表現(xiàn)等多個(gè)維度。具體來(lái)說(shuō):

    • 基礎(chǔ)能力:考察服務(wù)商的基礎(chǔ)架構(gòu)穩(wěn)定性、資源調(diào)配效率和技術(shù)支持能力。
    • 技術(shù)能力:涉及數(shù)據(jù)處理能力、云計(jì)算能力、物聯(lián)網(wǎng)技術(shù)集成、人工智能應(yīng)用等方面。
    • 服務(wù)能力:包括解決方案提供、定制化服務(wù)、培訓(xùn)支持及售后響應(yīng)速度等。
    • 安全能力:評(píng)估數(shù)據(jù)安全、網(wǎng)絡(luò)安全、隱私保護(hù)及應(yīng)急響應(yīng)機(jī)制的完善程度。
    • 市場(chǎng)表現(xiàn):考量市場(chǎng)份額、客戶(hù)滿(mǎn)意度、案例實(shí)施效果及行業(yè)影響力等。
  4. 評(píng)價(jià)方法:標(biāo)準(zhǔn)推薦采用量化評(píng)分與定性分析相結(jié)合的方式,通過(guò)問(wèn)卷調(diào)查、現(xiàn)場(chǎng)審核、案例研究、專(zhuān)家評(píng)審等多種手段收集信息,形成綜合評(píng)價(jià)報(bào)告。同時(shí),鼓勵(lì)根據(jù)行業(yè)發(fā)展適時(shí)調(diào)整評(píng)價(jià)指標(biāo)權(quán)重,以保持評(píng)價(jià)的時(shí)效性和適應(yīng)性。

  5. 持續(xù)改進(jìn):強(qiáng)調(diào)評(píng)價(jià)過(guò)程應(yīng)促進(jìn)服務(wù)商的自我優(yōu)化與持續(xù)改進(jìn),通過(guò)反饋機(jī)制幫助服務(wù)商識(shí)別短板,不斷提升服務(wù)質(zhì)量與技術(shù)創(chuàng)新能力。


如需獲取更多詳盡信息,請(qǐng)直接參考下方經(jīng)官方授權(quán)發(fā)布的權(quán)威標(biāo)準(zhǔn)文檔。

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ICS

35.240.50

CCS

L67

中華人民共和國(guó)國(guó)家標(biāo)準(zhǔn)

GB/T44405—2024

工業(yè)互聯(lián)網(wǎng)平臺(tái)服務(wù)商評(píng)價(jià)方法

Industrialinternetplatform—Methodsofsupplierevaluation

2024-08-23發(fā)布2024-08-23實(shí)施

國(guó)家市場(chǎng)監(jiān)督管理總局發(fā)布

國(guó)家標(biāo)準(zhǔn)化管理委員會(huì)

GB/T44405—2024

目次

前言

·····································································································

引言

·····································································································

1

范圍

··································································································

1

2

規(guī)范性引用文件

······················································································

1

3

術(shù)語(yǔ)和定義

···························································································

1

4

評(píng)價(jià)原則

······························································································

1

4.1

目標(biāo)導(dǎo)向

·························································································

1

4.2

客觀(guān)真實(shí)

·························································································

1

4.3

可操作性

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1

4.4

可擴(kuò)展性

·························································································

1

5

評(píng)價(jià)內(nèi)容

······························································································

1

5.1

評(píng)價(jià)指標(biāo)體系框架

···············································································

1

5.2

經(jīng)營(yíng)能力

·························································································

2

5.3

創(chuàng)新能力

·························································································

2

5.4

技術(shù)能力

·························································································

2

5.5

服務(wù)成效

·························································································

3

5.6

生態(tài)能力

·························································································

3

6

評(píng)價(jià)方法

······························································································

3

6.1

評(píng)價(jià)模型

·························································································

3

6.2

權(quán)重確定方法

····················································································

4

6.3

二級(jí)指標(biāo)取值方法

···············································································

5

7

評(píng)價(jià)實(shí)施

······························································································

5

7.1

確定評(píng)價(jià)方式

····················································································

5

7.2

組建評(píng)價(jià)工作組

·················································································

5

7.3

實(shí)施評(píng)價(jià)工作

····················································································

5

7.4

評(píng)價(jià)等級(jí)的劃分方式

·············································································

5

附錄A(資料性)

工業(yè)互聯(lián)網(wǎng)平臺(tái)服務(wù)商評(píng)價(jià)示例指標(biāo)表

········································

7

參考文獻(xiàn)

··································································································

9

GB/T44405—2024

前言

本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則

第1部分:標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

請(qǐng)注意本文件的某些內(nèi)容可能涉及專(zhuān)利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識(shí)別專(zhuān)利的責(zé)任。

本文件由中華人民共和國(guó)工業(yè)和信息化部提出。

本文件由全國(guó)信息化和工業(yè)化融合管理標(biāo)準(zhǔn)化技術(shù)委員會(huì)(SAC/TC573)歸口。

本文件起草單位:國(guó)家工業(yè)信息安全發(fā)展研究中心、滿(mǎn)緣紅(深圳)質(zhì)量技術(shù)創(chuàng)新發(fā)展有限公司、

航天云網(wǎng)科技發(fā)展有限責(zé)任公司、美云智數(shù)科技有限公司、廣域銘島數(shù)字科技有限公司、浙江東經(jīng)科技

股份有限公司、石化盈科信息技術(shù)有限責(zé)任公司、卡奧斯工業(yè)智能研究院(青島)有限公司、用友網(wǎng)絡(luò)

科技股份有限公司、重慶忽米網(wǎng)絡(luò)科技有限公司、北京百度網(wǎng)訊科技有限公司、金蝶軟件(中國(guó))有限

公司、中國(guó)電子信息產(chǎn)業(yè)發(fā)展研究院、中國(guó)電子技術(shù)標(biāo)準(zhǔn)化研究院、中國(guó)工業(yè)互聯(lián)網(wǎng)研究院、中國(guó)電子

產(chǎn)品可靠性與環(huán)境試驗(yàn)研究所、中纜網(wǎng)信息科技(山東)有限公司、國(guó)網(wǎng)四川省電力公司電力科學(xué)研究

院、上海質(zhì)量管理科學(xué)研究院有限公司、山東青鳥(niǎo)工業(yè)互聯(lián)網(wǎng)有限公司、成都秦川物聯(lián)網(wǎng)科技股份有限

公司、新華三工業(yè)互聯(lián)網(wǎng)有限公司、大唐融合通信股份有限公司、重慶市質(zhì)量和標(biāo)準(zhǔn)化研究院、中國(guó)移

動(dòng)通信集團(tuán)遼寧有限公司、深圳市鴻普森科技股份有限公司、中能融合智慧科技有限公司、賽飛特工程

技術(shù)集團(tuán)有限公司、杭州新中大科技股份有限公司、企家有道網(wǎng)絡(luò)技術(shù)(北京)有限公司、上海流程智

造科技創(chuàng)新研究院有限公司。

本文件主要起草人:肖琳琳、夏宜君、黃潔、張孟哲、王睿哲、蘆釗禾、王美榮、孫博雅、侯寶存、

嚴(yán)涵琦、蔣孟有、索寒生、劉東慶、盛國(guó)軍、郭慧、王勇、鞏書(shū)凱、李碩、計(jì)曉軍、陳平、宋穎昌、

黃琳、朱浩、翟建飛、王海、王金德、許浩、權(quán)亞強(qiáng)、田玉靖、章書(shū)樂(lè)、李君、滿(mǎn)敏、徐軍、解如風(fēng)、

張程、崔鐸、張發(fā)勝、范麗珺、李迪、韓愛(ài)生、常興龍、賀仁龍。

GB/T44405—2024

引言

服務(wù)商是工業(yè)互聯(lián)網(wǎng)平臺(tái)供給體系的關(guān)鍵力量,是生產(chǎn)性服務(wù)業(yè)與制造業(yè)互動(dòng)發(fā)展的重要樞紐,是

推動(dòng)新一代信息技術(shù)與制造業(yè)深度融合發(fā)展的重要主體。在工業(yè)互聯(lián)網(wǎng)創(chuàng)新發(fā)展戰(zhàn)略實(shí)施過(guò)程中,亟須

建立一套常態(tài)化評(píng)價(jià)機(jī)制,為各級(jí)政府及行業(yè)主管部門(mén)提供一個(gè)指導(dǎo)考評(píng)工業(yè)互聯(lián)網(wǎng)平臺(tái)服務(wù)商能力和

服務(wù)水平、遴選優(yōu)秀企業(yè)的工具,為用戶(hù)企業(yè)選擇服務(wù)商提供評(píng)價(jià)標(biāo)準(zhǔn),為平臺(tái)服務(wù)商聚焦核心能力、

明確發(fā)展重點(diǎn)、規(guī)范技術(shù)服務(wù)提供參考。

本文件是工業(yè)互聯(lián)網(wǎng)平臺(tái)管理體系系列標(biāo)準(zhǔn)化文件之一。

與本文件相關(guān)的標(biāo)準(zhǔn)化文件包括:

—GB/T23031.1—2022工業(yè)互聯(lián)網(wǎng)平臺(tái)應(yīng)用實(shí)施指南第1部分:總則;

—GB/T

41870—2022工業(yè)互聯(lián)網(wǎng)平臺(tái)企業(yè)應(yīng)用水平與績(jī)效評(píng)價(jià)。

GB/T44405—2024

工業(yè)互聯(lián)網(wǎng)平臺(tái)服務(wù)商評(píng)價(jià)方法

1范圍

本文件規(guī)定了工業(yè)互聯(lián)網(wǎng)平臺(tái)服務(wù)商評(píng)價(jià)的評(píng)價(jià)原則、評(píng)價(jià)內(nèi)容、評(píng)價(jià)方法、評(píng)價(jià)實(shí)施過(guò)程等。

本文件適用于:

—第三方機(jī)構(gòu)對(duì)服務(wù)商能力開(kāi)展測(cè)度評(píng)價(jià);

—服務(wù)需求方檢索、遴選適合自身需要的平臺(tái)服務(wù)商;

—服務(wù)商構(gòu)建自評(píng)價(jià)方法,開(kāi)展自評(píng)價(jià)及改進(jìn)。

2規(guī)范性引用文件

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