24年12月 1114 商務交際英語2 期末復習題

商務交際英語（2）期末復習題單選題1.(單選題，2分)Effectivelistenersalsosharetheresponsibility（）communicationandovercomepoorlisteninghabitsthatinhibitgoodlistening.A.aboutB.forC.ofD.on答案：B2.(單選題，2分)Whichofthefollowingisareceiver-orientedstatement?()(2.0)A.IgrantyourrequestforvacationfromtheweekofAugust14th.B.Ourcompanyworkshardtomeettheneedsofourcustomers.C.Asourguest,youwillreceivetheattentionthatyoudeserve.D.Wemakeeveryefforttoserveourclientsefficientlyandattheirconvenience.答案：C3.(單選題，2分)WhichofthefollowingisNOTanexternalbarriertocommunication?（）A.Motivationorinterests.B.Environmentalfactorssuchaslightingandheat.C.Aclosedorauthoritarianclimate.D.Anopenclimateinwhichcommunicationflowseasily.答案：A4.(單選題，2分)WhichofthefollowingisNOTthenonverbalsymbolinwrittenmessages?（）A.Companylogo.B.Letterheadstationary.C.Bodylanguage.D.Accuracyofcontent.答案：C5.(單選題，2分)WhichofthefollowingisNOTanexternalbarriertocommunication?()A.Motivationorinterests.B.Environmentalfactorssuchaslightingandheat.C.Aclosedorauthoritarianclimate.D.Anopenclimateinwhichcommunicationflowseasily.答案：A6.(單選題，2分)Ethicalbehaviorswhendealingwithcustomersinclude（）.A.tellingthetruthB.revealingallinformationC.beingfair,andmaintainingconfidentialityD.alloftheabove答案：D7.(單選題，2分)—Whataboutgoingforawalk?—().(2.0)A.Whynot?Agoodidea.B.That'sallright.答案：A8.(單選題，2分)()iswritten,sent,andreceivedonacomputer.A.E-mailB.Memos答案：A9.(單選題，2分)—WhatkindofTVprogramdoyoulikebest?—（）.A.Ionlywatchthematweekend.B.It'shardtosay,actually.答案：B10.(單選題，2分)—Idon’tlikethespotsprogramsonSundays.—().A.SodoI.B.NeitherdoI.答案：B11.(單選題，2分)Persuasivemessagesareorganized（）.A.directlyB.indirectlyC.positivelyD.negatively答案：B12.(單選題，2分)Avoicepitchthatis（）toohigh（）toolowismostpleasant.A.either…orB.whether…orC.neither…norD.both…and答案：C13.(單選題，2分)—Hello,couldIspeaktoDonplease?—().A.Whoareyou?B.Who’sspeaking?答案：B14.(單選題，2分)Organizationsdevoted()customersaresaidtohaveastrongserviceculture.A.toserveB.toservingC.forserveD.forserving答案：B15.(單選題，2分)Whichofthefollowingisnotacharacteristicofamultimedia?（）A.Animation.B.Sound.C.Projectionofthree-dimensionalobjects.D.Videoclipswithsound.答案：C16.(單選題，2分)Trueprofessionals（）theirbestefforteveryday,witheverycustomereverytime.A.putforthB.putforwardC.putonD.putup答案：A17.(單選題，2分)Accordingtothecoursebook,whichofthefollowingstatementsisNOTtruelettersthatcontainneutralorpositivemessages?()A.Theendingshouldbefriendly,courteousandpersonable.B.Themainideacanbepresentedattheend.C.Supportinginformationshouldbepresentedasmuchaspossible.D.Moreinformationshouldbepresentedlater.答案：B18.(單選題，2分)Ifverbalandnon-verbalsymbolsinthesender'smessageconflict,receiversgenerally().(2.0)A.believethenon-verbalsymbolsovertheverbalsymbolsB.believetheverbalsymbolsoverthenon-verbalsymbolsC.don'tknowwhichtobelieveD.believeboththeverbalandnon-verbalsymbols答案：A19.(單選題，2分)()isusedtoprovidearealisticviewofaspecificitemorplace.A.AmapB.ApictureC.AdrawingD.Atable答案：B20.(單選題，2分)Aneffectivemanualmayinclude().A.adetailedtableorcontentsB.anintroductionC.tabsanddividersD.alloftheabove答案：D判斷題1.(判斷題，2分)Tocommunicateeffectively,thesendermustuseaudienceanalysisandovercomeexternalandinternalbarrierstocommunicate.答案：對2.(判斷題，2分)Alettercontainsbothverbalandnonverbalsymbols.答案：對3.(判斷題，2分)MotivationorinterestsisNOTanexternalbarriertocommunication.答案：對4.(判斷題，2分)Adrawingisusedtoprovidearealisticviewofaspecificitem.答案：錯5.(判斷題，2分)Ifyouareenthusiasticaboutyourtopic,youincreasetheprobabilityofyouraudiencebecomingenthusiasticaboutitalso.答案：對6.(判斷題，2分)Adrawingisusedtoprovidearealisticviewofaspecificitem.答案：錯7.(判斷題，2分)Proofreadingthehard-copy,evenafterproofingonscreen,ensurestheaccuracyofadocument.(2.0)答案：對8.(判斷題，2分)Para-languageisthestudyofhowsomethingissaid.答案：對9.(判斷題，2分)Unethicalbehaviorbreedstrustamongcustomers.答案：錯10.(判斷題，2分)Ifaworkteamisgoingtobeeffective,itisusuallyeffectivefromtheveryfirstmeeting.答案：錯11.(判斷題，2分)Whenconversingwithacoworker,thedistancebetweenthetwoofyousendsanonverbalmessage.(2.0)答案：對12.(判斷題，2分)Tocommunicateeffectively,thesendermustuseaudienceanalysisandovercomeexternalandinternalbarrierstocommunicate.答案：對13.(判斷題，2分)Apiechartisusedtoshowhowthepartsofawholearedistributed.答案：對14.(判斷題，2分)Apersonwhofeelsthatheorsheknowseverythinghasaverygoodlevelofself-confidence.答案：錯15.(判斷題，2分)Whenahitchhikerraisesanarmandfist,andextendsathumbheisusingnonverbalcommunicationthatsubstitutes.答案：對16.(判斷題，2分)Usingonlyshort,simplesentencesisbestforbusinessmessages.(2.0)答案：錯17.(判斷題，2分)Whencommunicatingwithotherpeople,rememberthateveryonewantstofeelvalued,respected,andunderstood.(2.0)答案：對18.(判斷題，2分)Tocreateagoodimpression,customerserviceprovidershouldgreetcustomerspromptlyandcheerfullyandprovidecourteousservice.答案：對19.(判斷題，2分)Everypointofcontactwithacustomerisimportant.答案：對20.(判斷題，2分)MotivationorinterestsisNOTanexternalbarriertocommunication.(2.0)答案：對知識點：單選題21.Tocutdowninwordiness,usetheactivevoiceratherthanthepassivevoice.Usingtheactivevoicehelpsyoubedirectandkeepsyoursentencesfrombeingtoowordy.A.為了減少贅言,使用主動語態(tài)而不是被動語態(tài)。使用主動語態(tài)可以幫助你更直接,避免句子太啰嗦。B.去減少語言，使用被動語態(tài)比主動語態(tài)更合適，被動語態(tài)更啰嗦。答案：A2.Composeashort,clearsubjectline.Thesubjectlineofamemoshouldreflectthemainidea.A.組織一個簡短，清楚的行，主題應該有備忘錄的思想。B.寫一個簡短,清晰的標題。備忘錄的主題應該反映主要思想。答案：B3.Bewillingtohaveyourbiaseschanged.Itisnotasignofweaknesstochangeyouropinionaboutapersonoragroupofpeople。A.愿意改變你的偏見。改變你對一個人或一群人的看法并不是軟弱的表現(xiàn)。B.愿意改變你的想法，使你對一群人改變看法并不是示弱。答案：A4.Areceiverislikelytorememberanonverbalmessageevenafterheorsheforgetsaspecificverbalmessage.A.信息接收者有可能在一段時間后甚至忘記了特定的口頭信息，但是仍然記住了非言語信息。B.接收信息的人可能會忘了口頭信息，甚至在她記住特定的非語言信息之后。答案：A5.Atransitionisawordorphrasethatconnectssentencesinparagraphs,andinturnconnectsparagraphsinamessage.A.過渡是一個鏈接句子段落的單詞，反而連接了句子的信息。B.過渡詞是一個單詞或短語,它連接段落中的句子,進而在信息中連接的段落。答案：BThenonverbalmessagesyousendbymeansofyourappearance,posture,andfacialexpressionsarestrongmessages.你通過外表、姿勢和面部表情等發(fā)出的非言語信息是強烈的。你的樣子，表情，手勢等發(fā)出的非語言的強壯的信息。答案：AEyesprovideamostrevealingfacialexpressionandoftenarecalled“thewindowsofthesoul”.眼睛提供了最表達面部表情，所以經(jīng)常被稱為“心靈的窗戶”。眼睛所表達的面部表情最能說明問題，因此眼睛常常被稱為“心靈的窗戶”。答案：BWhenparticipantsramble,summarizewhatyouthinktheyhavesaidandaskaquestiontopointtheminaspecificdirection.當與會者漫無邊際時，概括一下你認為他們所說的意思，然后提一個問題把他們引向確定的方向。當參與者們到處溜達，給他們點出一個確切的方向來總結一下他們說的和提出的問題。答案：AAmechanismcanbeassimpleasapencilsharpenerorascomplexasacomputer.A.一個削筆器很簡單，也可以像電腦一樣很復雜。B.一個機械裝置可以像削鉛筆器那樣簡單，也可以像一臺計算機那樣復雜。答案：BThetwostylesofreportsareformalandinformal.Formalreportsgenerallyarelong,analytical,andimpersonal.A.報告者有兩種形式，有正式的和非正式的，正式的通常很長，分析性的和非個人的。B.報告分正式報告和非正式報告良種類型。正式報告的篇幅較長，具有分析性和客觀的語氣。答案：BBusinesslett