職業(yè)教育空中乘務專業(yè)國家教學課件

職業(yè)教育空中乘務專業(yè)國家教學資源庫CabinCateringService客艙餐飲服務職業(yè)教育空中乘務專業(yè)教學資源庫CabinCateringService客艙餐飲服務職業(yè)教育空中乘務專業(yè)教學資源庫·Knowledge知識目標Mastertheusefulvocabulariesandexpressionrelatedtomealanddrinkservice.Mastertheusefulvocabulariesandexpressionrelatedtospecialmealservice.·Ability能力目標Couldfamiliarwiththecabincateringserviceprocedures;Couldcommunicatewiththepassengersfluentlyduringcateringservice.·Quality素質目標Mastertheetiquetteofcateringservice;Practicetheconceptof“SincereService;Loveyourjobasacrewmember.LearningObjects學習目標SpecificationsforCabinCateringService客艙餐飲服務規(guī)范

PlaceHotFood熱食盒的擺放SpecificationsforCabinCateringService客艙餐飲服務規(guī)范

StandardsofDeliveringSoup送湯服務規(guī)范SpecificationsforCabinCateringService客艙餐飲服務規(guī)范

StandardsofDeliveringColdFood送冷葷服務規(guī)范SpecificationsforCabinCateringService客艙餐飲服務規(guī)范

StandardsofDeliveringBread送餐包服務規(guī)范Pleasedonotwakepassengersupwhentheyaresleeping.Whatyoushoulddoistomemorize

theirseatnumbersandofferremindercardssoastoofferserviceatanytime

whenpassengersneedyou.

remindercardServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、攤、拉的服務規(guī)范

Holding端1.大托盤在客艙轉身第一步

3.大托盤在客艙轉身第三步

2.大托盤在客艙轉身第二步

4.大托盤在客艙轉身第四步ServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、攤、拉的服務規(guī)范

Taking拿水杯的拿法ServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、攤、拉的服務規(guī)范

Pouring倒ServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、攤、拉的服務規(guī)范

Sending送A.Mannersofgivinggifts送禮品的方法·Usebigtrayorpapercar.·Presentsare

requiredtobeplacedbeautifully·SignsofAirlineCompanyshouldfacetopassengers,·Whenever

sendingpresents,makesurethereisalwaysanalternativepresent.B.Mannersofdeliveringdrinks送飲料的方法·principle:

safe,convenient,andclean·showthelabeloutwards·heightofcupsshouldnotoverthehighestbottle·drinkbuffetshouldbeputoncloth·placeapieceofanti-slippingpaperonit·keepthedoorclosedC.MannersofDeliveringNuts送果仁的方法·Putnutsinabigtray.·Theairlinesloganshouldbefaceduptopassengers.BreadBasketTowel&SnackBasketD.MannersofServingPlate餐盤的送法·Thediningcarshouldbeopenedinthekitchen.·Takethetrayfrombottomtotop.·Hotfoodshouldbeclosedtopassengerswhilechildrenshouldkeepawayfromit.·Forksandwetpapershouldnotbepressedunderhotfood.·Thecrewcannotleavethediningcarincabinalone.·Hotfoodondinningcarshouldnotbesohighandputdinningclothinadvance.E.MannersofDeliveringHotDrinks熱飲的送法·Hotdrinksinbottleshouldnotbeoverfull.Besides,coverthespoutwithsmallhandkerchief.·Thespoutandthemainlineofdinningcarshouldbeinangleof45°.·Coverthespoutwithsmallhandkerchief,·Whenofferinghotwatertopassengers,poursomemineralwaterintoitaccordingtothesituation.F.MannersofDeliveringWetTowel送毛巾·Rollthewettowelasa"O"shapeandputitintobaskets.·Placeinunifieddirection.·Whendelivertoweltopassengers,youhavetosay,"Excuseme,towelplease."·Towelbasketshouldnotfaceuptopassengers,andtowelsneedtobeputintoplasticbags.GoldenTowelPlateServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、攤、拉的服務規(guī)范

MannersofCovering鋪/x/page/p0329mp8amh.html

頭等艙服務程序·Foldthediningpaperastwoparts,andplacetidilyinthedirectionofAirlines'logo.·Putdiningpaperonarmswith45°.·Whenthepassengerisonyourleftside,holdthediningpaperonyourlefthand,andcoveringpaperinyourrighthand.·Exchangeyourarmifthepassengerisontheright.·Facetotheaislewhenexchanginghands.TableclothFoldedTrolleyCloth①RedClothNapkin②WhiteClothNapkinServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、攤、拉的服務規(guī)范

MannersofPlacing放Principle:·softness輕·stability穩(wěn)·accuracy準Followthisprinciplewhereverincabinorkitchen.MannersofTablewarePlacing擺放餐具規(guī)范·Placeforks,spoons,butterplatesorbreadtrays,salt,blackpepper,toothpicks,instandardpositionandsoftgestures.ServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、攤、拉的服務規(guī)范

MannersofCleaning收Accordingtothedifferentsituations,carryatowelatyourhand,cleantheseattable,andlanguageserviceshouldbepaidmoreattentionto.A.MannersofCollectingCups收杯子·Collectcupsfromoutertoinnersidewhichisjustcontrarytothesequenceofdelivering.·Whencollectcups,thecrewshouldfacepassengers,righthandisresponsibleforcollectingcupsofpassengersonyourrightside;lefthandisresponsibleforcollectingcupsofpassengersonyourletside.·Whenpiledirtycups,theheightshouldlessthanfivecups.B.MannersofCollectingDiningTrays收餐盤·Useemptydinningcar.·Placeabigtrayonthetopofdiningcarinordertoputemptycupsorbottles.·Thecleantraysshouldonthetopofdinningcar.·Usedtraysshouldbeplacedfromtoptobottomaccordingly.C.MannersofCollectingDiningPaper收餐巾布·Foldthepapert