總裁經(jīng)理崗位說明書匯編116

1、高級副總裁職位描述文件職位識不信息職位名稱Sr. VP, Contact所屬Contact CenterCenter部門職位編號所在都市工作地點出差無 間或經(jīng)常常要求駐版本號V1.0生效日期工作網(wǎng)絡(luò)關(guān)系COO匯報直接上級職位職位VP, ContactCenterOperation; VP,Contact CenterTechnology;人 薪Manager,直接下級職位無 建議權(quán) 決定權(quán)Customer Care &員 酬治QualityAssurance;理權(quán)Manager, Admin &Fulfillment限直接下級人數(shù)5績 無 建議權(quán) 決定效 權(quán)直接管轄團(tuán)隊555配 無 建議權(quán) 決

2、定備 權(quán)業(yè)務(wù)指導(dǎo)職位COO; General Manager of other departments受到職對職位產(chǎn)生阻礙位阻礙的外部機(jī)構(gòu)的外部機(jī)構(gòu)任職資格教育程度Graduate專業(yè)方Senior management in向contact centerMore than 10years Chinasenior工作經(jīng)驗management行業(yè)經(jīng)Contact centerexperiences in驗MNCs, 5 of whichin contact centerin PRC?Control培訓(xùn)經(jīng)歷治理技?Planning能?Delegation?Coordination3 / 6專業(yè)技能

3、職位目的與職責(zé)職位目的（存在? Contact Center start up? Contact Center operation plus technology management? Customer services/ telemarketing/ customer relationship management in PRC market通用技?Communication能? Leadership and peoplemanagement的理由，限制和目標(biāo)）To build and manage a top class contact center which is the core

4、customer service as well as sales transaction channel of the company in terms of operation and technology in the PRC travel industry責(zé)任級不職責(zé)范圍（全( 名稱、定義、該職責(zé)所要達(dá)到的結(jié)果/ 目標(biāo) )部 / 部分 / 協(xié)助）?TobuildthebrandasbenchmarkforcontactcenteroperationsintermsofoperationalmanagementandtechnologyinthePRCtravel industry.?T

5、omaximizeeveryopportunityinevery業(yè)aspect of the customerlifecycletogain務(wù) 戰(zhàn)略層面maximum profit for thePRC ? Fullcompanyinthe類market place.Tomakeuseofthe?contact centerasavehicletoexpandbusinessmodelofthecompany beyond e-travele.g.assistanceservice?TosupportthecompanysIPOstrategiesin3yearsafterlaunchofse

6、rvice衡量標(biāo)準(zhǔn)( 數(shù)量、質(zhì)量 )Senior management assessment5 / 6To build and managethe contactcentertoachievethefollowing objectives:?Providepromptandefficientsalesservicesto customersinboth the Hong Kong and?Profit&PRC markets.Loss?Gainrepeatedrevenue?InternalandfurthersolicitcustomerOperationalbusinessopportunitiessatisfactiowithhighvaluenLevelcustomersthrough All?Externalexcellentcustomercustomerservice and value-addedsatisfactiosolutions.n?Work with internalCRM?Staffandmarketingatt