優(yōu)質mis12信息系統(tǒng)復習參考2

1、Management Information Systems1,2e (Laudon)Chapter 2 Global E-Business and Collaboration1) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.Answer: TRUEDiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: C

2、ontentObjective: 2.22) You would use an MIS to help decide whether to introduce a new product line.Answer: FALSEDiff: 2 Page Ref: 47-48AACSB: Analytic SkillsCASE: AnalysisObjective: 2.33) Online collaboration tools eliminate the need for global firms to have synchronous collaboration.Answer: TRUEDif

3、f: 1 Page Ref: 66AACSB: Use of ITCASE: AnalysisObjective: 2.44) Transaction processing systems are most commonly used by the senior management level of an organization.Answer: FALSEDiff: 2 Page Ref: 45-46AACSB: Use of ITCASE: ContentObjective: 2.25) A transaction processing system is a computerized

4、system that performs and records the daily routine transactions necessary to conduct business.Answer: TRUEDiff: 1 Page Ref: 46 AACSB: Use of ITCASE: ContentObjective: 2.516) A hotel reservation system is a typical example of a management information system. Answer: FALSEDiff: 2 Page Ref: 46, 47-48AA

5、CSB: Use of ITCASE: ContentObjective: 2.57) Management information systems typically support nonroutine decision making.Answer: FALSEDiff: 2 Page Ref: 48AACSB: Use of ITCASE: ContentObjective: 2.28) Enrolling employees in benefits plans is a business process handled by the finance and accounting fun

6、ction.Answer: FALSEDiff: 2 Page Ref: 43 AACSB: Use of ITCASE: ContentObjective: 2.19) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.Answer: TRUEDiff: 2 Page Ref: 45AACSB: Use of

7、ITCASE: ContentObjective: 2.210) Managers need TPSs to monitor the status of internal operations and the firms relations with the external environment.Answer: TRUEDiff: 2 Page Ref: 46 AACSB: Use of ITCASE: ContentObjective: 2.211) Most MISs use sophisticated mathematical models or statistical techni

8、ques.Answer: FALSEDiff: 2 Page Ref: 48AACSB: Use of ITCASE: ContentObjective: 2.2212) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.Answer: TRUEDiff: 1 Page Ref: 48 AACSB: Use of ITCASE: ContentObjective: 2.213) Decision-

9、support systems use internal information as well as information from external sources.Answer: TRUEDiff: 2 Page Ref: 48 AACSB: Use of IT CASE: Content Objective: 2.214) ESSs are designed to serve the middle management of the organization.Answer: FALSEDiff: 2 Page Ref: 50 AACSB: Use of ITCASE: Content

10、Objective: 2.215) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.Answer: TRUEDiff: 2 Page Ref: 50 AACSB: Use of ITCASE: ContentObjective: 2.216) A Skype conference call using VOIP and webcams is an example of a remote,

11、 synchronous collaboration tool.Answer: TRUEDiff: 2 Page Ref: 62, 67 AACSB: Use of ITCASE: AnalysisObjective: 2.417) ESSs are designed primarily to solve specific problems.Answer: FALSEDiff: 2 Page Ref: 50 AACSB: Use of ITCASE: ContentObjective: 2.23Copyright ? 2012 Pearson Education, Inc.18) Inform

12、ation supplied by an enterprise system is structured around cross-functional business processes.Answer: TRUEDiff: 2 Page Ref: 51 AACSB: Use of ITCASE: ContentObjective: 2.319) Enterprise systems often include transactions with customers and vendors.Answer: TRUEDiff: 2 Page Ref: 51 AACSB: Use of ITCA

13、SE: ContentObjective: 2.320) Supply chain management systems are more externally oriented than enterprise systems. Answer: TRUEDiff: 3 Page Ref: 53AACSB: Analytic SkillsCASE: AnalysisObjective: 2.321) An example of a collaboration tool that supports colocated, asynchronous collaboration isA) a team

14、room.B) e-mail.C) a MUD.D) a wall display. Answer: ADiff: 3 Page Ref: 67AACSB: Analytic SkillsCASE: AnalysisObjective: 2.422) Identifying customers is a responsibility of the function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketing Answer: DDiff: 1 Pa

15、ge Ref: 43AACSB: Reflective ThinkingCASE: ContentObjective: 2.24Copyright ?2012 Pearson Education, Inc.23) Producing bills of materials is a business process within the function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: CDiff: 1 Page Ref:

16、 43AACSB: Reflective ThinkingCASE: ContentObjective: 2.224) Which of the following is an example of a cross-functional business process?A) identifying customersB) creating a new productC) assembling a productD) paying creditorsAnswer: BDiff: 2 Page Ref: 43AACSB: Analytic SkillsCASE: AnalysisObjectiv

17、e: 2.125) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?A) ESSB) TPSC) MISD) DSSAnswer: BDiff: 2 Page Ref: 45-46 AACSB: Analytic SkillsCASE: AnalysisObjective: 2.226) To monitor the status of internal operations and the firms relati

18、ons with the external environment, managers need systems.A) decision-supportB) knowledgeC) transaction processingD) management informationAnswer: CDiff: 2 Page Ref: 46 AACSB: Use of ITCASE: ContentObjective: 2.2527) Which systems are typically a major source of data for other systems?A) transaction

19、processing systemsB) management information systemsC) executive support systemsD) decision-support systemsAnswer: ADiff: 2 Page Ref: 46AACSB: Use of ITCASE: ContentObjective: 2.228) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?A

20、) ESSB) TPSC) MISD) DSSAnswer: CDiff: 2 Page Ref: 47-48AACSB: Analytic SkillsCASE: AnalysisObjective: 2.229) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category ofA) knowle

21、dge management systems.B) transaction processing systems.C) executive support systems.D) management information systems.Answer: DDiff: 3 Page Ref: 47-48AACSB: Analytic SkillsCASE: AnalysisObjective: 2.230) The term management information systems designates a specific category of information systems

22、servingA) integrated data processing throughout the firm.B) transaction process reporting.C) employees with online access to historical records.D) middle management functions.Answer: DDiff: 1 Page Ref: 47AACSB: Use of ITCASE: ContentObjective: 2.2631) Non-typical business problems with causes and ef

23、fects that are rapidly changing are typically handled by which type of information system ?A) MISB) TPSC) ESSD) DSS Answer: DDiff: 2 Page Ref: 48 AACSB: Use of ITCASE: Content Objective: 2.232) systems are especially suited to situations in which the procedure for arriving at asolution may not be fu

24、lly defined in advance.A) Management informationB) Transaction processingC) Decision-supportD) Knowledge management Answer: CDiff: 2 Page Ref: 48 AACSB: Use of IT CASE: ContentObjective: 2.233) Which type of system would you use to forecast the return on investment if you used new suppliers with bet

25、ter delivery track records?A) ESSB) TPSC) MISD) DSS Answer: D Diff: 2 Page Ref: 48-49 AACSB: Analytic Skills CASE: Analysis Objective: 2.234) Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?A) synchronous/colocatedB) same

26、 time/remoteC) different time/remoteD) remote/colocated Answer: DDiff: 2 Page Ref: 67 AACSB: Analytic Skills CASE: Analysis Objective: 2.4735) All of the following statements regarding Lotus Notes are trueexcept forA) It began as an e-mail and messaging client.B) It is the most widely used collabora

27、tion tool at Fortune 1000 companies.C) Firmwide installations at a large company require specialized servers and may cost millions of dollars per year.D) It provides tools for e-mail, calendars, help desk, CRM, blogs, and wikis.Answer: ADiff: 2 Page Ref: 65AACSB: Reflective ThinkingCASE: ContentObje

28、ctive: 2.436) ESS are specifically designed to serve which level of the organization?A) operationalB) end-userC) middle managementD) senior management Answer: DDiff: 1 Page Ref: 50 AACSB: Use of ITCASE: ContentObjective: 2.237) Executive support systems are information systems that support theA) lon

29、g-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production.Answer: ADiff: 1 Page Ref: 50 AACSB: Use of ITCASE: ContentObjective: 2.238) Which systems often

30、 deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?A) transaction processing systemsB) executive support systemsC) management information systemsD) decision-support systems Answer: BDiff: 2 Page Ref: 50 AACSB: Us

31、e of ITCASE: ContentObjective: 2.2839) Which type of system would you use to determine what trends in your suppliers industry will affect your firm the most in five years?A) ESSB) TPSC) MISD) DSS Answer: ADiff: 1 Page Ref: 50 AACSB: Analytic Skills CASE: AnalysisObjective: 2.240) What is the most im

32、portant function of an enterprise application?A) increasing speed of communicatingB) enabling business functions and departments to share informationC) enabling a company to work collaboratively with customers and suppliersD) enabling cost-effective e-business processes Answer: BDiff: 3 Page Ref: 51

33、 AACSB: Analytic Skills CASE: Evaluation Objective: 2.341) are designed to support organization-wide process coordination and integration.A) Decision-support systemsB) Management information systemsC) CRM systemsD) Enterprise applications Answer: DDiff: 1 Page Ref: 51 AACSB: Use of ITCASE: ContentOb

34、jective: 2.342) A(n) system collects data from various key business processes and stores the data ina single, comprehensive data repository, usable by other parts of the business.A) transactionB) enterpriseC) automatic reportingD) management information Answer: BDiff: 2 Page Ref: 51 AACSB: Use of IT

35、CASE: Content Objective: 2.39Copyright ? 2012 Pearson Education, Inc.43) You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Wh

36、ich type of system will most efficiently provide a solution?A) CRMB) enterprise systemC) extranetD) intranet Answer: CDiff: 3 Page Ref: 55AACSB: Analytic SkillsCASE: EvaluationObjective: 2.344) The point-of-sale Pulse system used by Dominos to maintain consistent and efficient management functions i

37、n its restaurants is best categorized as which type of system?A) TPSB) DSSC) CRMD) more than one of the above Answer: DDiff: 2 Page Ref: 52 AACSB: Analytic Skills CASE: AnalysisObjective: 2.245) In Dominos upgraded Pulse Evolution system, it incorporated a Pizza Tracker functionality that shows the

38、progression of individual pizza orders. This is an example of using information systems to achieve which business objective?A) customer and supplier intimacyB) survivalC) improved decision makingD) operational excellenceAnswer: ADiff: 2 Page Ref: 52-53 AACSB: Analytic SkillsCASE: Analysis Objective:

39、 2.310Copyright ?2012 Pearson Education, Inc.46) The four major enterprise applications areA) SCMs, CRMs, DSSs, and KMSs.B) SCMs, CRMs, ESSs, and KMSs.C) enterprise systems, SCMs, DSSs, and CRMs.D) enterprise systems, SCMs, CRMs, and KMSs.Answer: DDiff: 1 Page Ref: 51AACSB: Use of ITCASE: ContentObj

40、ective: 2.347) Enterprise systems are also known as systems.A) resource planningB) enterprise resource planningC) enterprise supportD) management informationAnswer: BDiff: 1 Page Ref: 51 AACSB: Use of ITCASE: ContentObjective: 2.348) Enabling management to make better decisions regarding organizing

41、and scheduling sourcing, production, and distribution is a central feature ofA) SCMsB) TPSsC) KMSsD) ERPsAnswer: ADiff: 2 Page Ref: 53AACSB: Use of ITCASE: ContentObjective: 2.349) systems integrate supplier, manufacturer, distributor, and customer logisticsprocesses.A) Collaborative distributionB)

42、Supply-chain managementC) Reverse logisticsD) Enterprise planningAnswer: BDiff: 2 Page Ref: 53AACSB: Use of ITCASE: ContentObjective: 2.311Copyright ? 2012 Pearson Education, Inc.50) systems are designed to help firms manage their relationships with their customers.A) CRMB) MISC) CLED) CLU Answer: A

43、Diff: 1 Page Ref: 53 AACSB: Use of IT CASE: ContentObjective: 2.351) Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?A) TPSB) extranetsC) KMSD) CRM Answer: C Diff: 2 Page Ref: 54 AA

44、CSB: Use of IT CASE: Content Objective: 2.352) You are planning the launch of your new company, an application service provider that provides an online timesheet and project tracking application. To best communicate with and manage your relationship with your users, you would want to implement a(n)A

45、) extranet.B) intranet.C) KMS.D) CMS. Answer: DDiff: 1 Page Ref: 53-54 AACSB: Analytic Skills CASE: Evaluation Objective: 2.353) All of the following are direct business benefits of collaboration, exceptforA) improved quality.B) improved financial performance.C) improved customer service.D) improved

46、 compliance with government regulations.Answer: DDiff: 1 Page Ref: 57-58 AACSB: Analytic Skills CASE: Evaluation Objective: 2.454) Which of the following types of system helps expedite the flow of information between the12Copyright ? 2012 Pearson Education, Inc.firm and its suppliers and customers?A

47、) intranetB) extranetC) KMSD) TPSAnswer: BDiff: 1 Page Ref: 55AACSB: Use of ITCASE: ContentObjective: 2.355) Which of the following occupations would NOT be categorized as an interaction job?A) sales representativeB) business managerC) engineerD) operations managerAnswer: CDiff: 2 Page Ref: 56AACSB:

48、 Analytic SkillsCASE: AnalysisObjective: 2.256) E-government refers to the application of to digitally enable government and publicsector agencies relationships with citizens, businesses, and other arms of government.A) the Internet and networking technologiesB) e-commerceC) e-businessD) any compute

49、rized technologyAnswer: ADiff: 1 Page Ref: 55 AACSB: Use of ITCASE: ContentObjective: 2.457) Which of the following decisions requires knowledge based on collaboration and interaction?A) How long will it take to manufacture this product?B) Should we work with with outside vendors on new products and

50、 services?C) In which geographical locations are our products garnering the most sales?D) Which product design is the most efficient for the user in terms of energy use?Answer: BDiff: 2 Page Ref: 56AACSB: Analytic SkillsCASE: AnalysisObjective: 2.213Copyright ?2012 Pearson Education, Inc.58) Buying

51、or selling goods over the Internet is calledA) e-commerce.B) e-business.C) an intranet.D) an extranet.Answer: ADiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: ContentObjective: 2.459) The use of digital technology and the Internet to execute the major business processes in the enterprise is call

52、edA) e-commerce.B) e-business.C) enterprise applications.D) MIS.Answer: BDiff: 1 Page Ref: 55AACSB: Use of ITCASE: ContentObjective: 2.460) The principal liaison between the information systems groups and the rest of the organization is a(n)A) programmer.B) information systems manager.C) systems ana

53、lyst.D) CTO.Answer: CDiff: 1 Page Ref: 68AACSB: Use of ITCASE: ContentObjective: 2.561) A is a senior manager who oversees the use of IT in the firm.A) CEOB) CFOC) CIOD) CTOAnswer: CDiff: 1 Page Ref: 68AACSB: Use of ITCASE: ContentObjective: 2.514Copyright ?2012 Pearson Education, Inc.62) The helps

54、design programs and systems to find new sources of knowledge or tomake better use of existing knowledge in organizational and management processes.A) CTOB) CSOC) CKOD) CPOAnswer: CDiff: 1 Page Ref: 69 AACSB: Use of ITCASE: ContentObjective: 2.563) The CPO is responsible forA) ensuring that the compa

55、ny complies with existing data privacy laws.B) making better use of existing knowledge in organizational and management processes.C) enforcing the firms information security policy.D) overseeing the use of information technology in the firm. Answer: ADiff: 1 Page Ref: 69AACSB: Use of ITCASE: Content

56、Objective: 2.564) Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?A) virtual worldsB) screen sharingC) collaborative writingD) large audience WebinarsAnswer: ADiff: 1 Page Ref: 60AACSB: Use of ITCASE: ContentObjective: 2.465) Which of the following roles falls into the duties of an information systems manager?A) writing software instructions for computersB) acting