酒店《與訂房人建立良好關(guān)系》培訓(xùn)活動綱要

1、A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE培訓(xùn)活動綱要Task:Build Rapport with key booker任務(wù)：_與訂房人建立良好關(guān)系Code 序號：RM-RES-D220Objectives : At the end of this session reservationssales agent will be knowing the importance of build rapportwith key booker and how to do it.目的：在課程結(jié)束的時候預(yù)訂部銷售文員應(yīng)懂得與重要訂房人建立良好關(guān)系的重要性以及怎樣與重要訂

2、房人建立良好關(guān)系。Standard : Rapport with key booking personnel willbe maintained by all Reservations Sales Agent toencourage and promote room sales.標(biāo)準(zhǔn)：預(yù)定銷售文員 應(yīng)與各單位關(guān)鍵預(yù)定人保持良好關(guān)系以鼓勵和提咼房間的銷售Resources: Flip Chart, Han dout.培訓(xùn)器材：白板，白板紙，培訓(xùn)資料。MethodTraining StepsTime培訓(xùn)方式培訓(xùn)步驟時間IntroductioShow “ (Objectives)5 Minutesn

3、顯示課程目的介紹Prologue: As a ReservationsLectureSales Agent, we will answer the教學(xué)式telephone everyday, actuallywe deal with the key booker morePrepared onoften ?Flip Chart開場白：作為一名預(yù)訂部銷售文員我們每天都要接聽 ,s實際Method培訓(xùn)方式Training Steps 培訓(xùn)步驟Time時間上我們會更多的與這些重要訂房人打交道？So the objectives of this session is:? (Refer to Objec

4、tives of this TAO)今天這堂課的目的是：參考標(biāo)準(zhǔn)與程序The main content of this course shouldbe:這節(jié)課的主要內(nèi)容是：Contents15 Minutes內(nèi)容The Procedure of builds rapportLecture &with key booker.Explanation與重要訂房人建立良好關(guān)系的程教學(xué)式與講序。解Show steps on prepared5 Minutesflipchart. Explain reason forMethod培訓(xùn)方式Training Steps 培訓(xùn)步驟Time時間Summar

5、y總結(jié)each step. Ask trainees to comment and question on each step.將所有程序的主要內(nèi)容事先寫在準(zhǔn)備好的白板紙上，逐步作以講解，在講解過 程中要不時請學(xué)員發(fā)表建議并提 問。Review Key Points:回憶要點：1. Ask questions and have participantexplain the standard and its importance.提問并請參與者解釋標(biāo)準(zhǔn) 及其重要性2. Summarize critique points applicable to entire group 總結(jié)評估過 程中對整組有Total 25Min utesMethod培訓(xùn)方式Training Steps 培訓(xùn)步驟Time時間用的要點3. Rei nforce and discuss thepoint:加強(qiáng)并討論以下要點：Th e importa nee o