管理學(xué)羅賓斯英文RobbinsfomPPT課件

1、Learning Outcomes Define operations management and explain its role. Define the nature and purpose of value chain management. Describe how value chain management is done. Discuss contemporary issues in managing operations. 15-1第1頁(yè)/共32頁(yè)15-215.1Define operations management and explain its role. 第2頁(yè)/共3

2、2頁(yè)Improving Productivity15-3第3頁(yè)/共32頁(yè)Service Firms vs. Manufacturing Firms Manufacturing firms produce physical goods, such as cars or food productsService firms produce nonphysical outputs in the form of services, such as medical and transportation services15-4第4頁(yè)/共32頁(yè)Improving Productivity15-5第5頁(yè)/共

3、32頁(yè)Deming: Improving Mangers Productivity15-6The truly effective organization will increase productivity by successfully integrating people into the overall operations system.第6頁(yè)/共32頁(yè)Operations Management and Company Strategy15-7Successful organizations recognize the crucial role that operations man

4、agement plays as part of the overall organizational strategy to achieve and maintain global leadership.第7頁(yè)/共32頁(yè)15-815.2Define the nature and purpose of value chain management. 第8頁(yè)/共32頁(yè)Value Chain Management15-9第9頁(yè)/共32頁(yè)Value Chain15-10第10頁(yè)/共32頁(yè)Goals of Value Chain Management15-11第11頁(yè)/共32頁(yè)Benefits of

5、Value Chain Analysis15-12第12頁(yè)/共32頁(yè)15-1315.3Describe how value chain management is done. 第13頁(yè)/共32頁(yè)The Value Chain Management Process15-14 The dynamic, competitive environment facing contemporary global organizations demands new solutions.第14頁(yè)/共32頁(yè)Successful Value Chain Management15-15第15頁(yè)/共32頁(yè)Organiz

6、ational Processes and Leadership15-161.Better demand forecasting2.Select functions done collaboratively with other partners in the chain3.New measures needed for evaluating the performance of various activities along the chain第16頁(yè)/共32頁(yè)Employees and Human Resources15-17 Flexible job design Effective

7、hiring process Ongoing training第17頁(yè)/共32頁(yè)Obstacles to Value Chain Management15-18第18頁(yè)/共32頁(yè)Impact of Cultural Attitudes15-19 Trust Control第19頁(yè)/共32頁(yè)Capabilities and People15-20Capabilities: Coordination and collaboration Configuration that satisfies customers and suppliers Education of internal and ext

8、ernal partnersPeople: Commitment Time Energy第20頁(yè)/共32頁(yè)15-2115.4Discuss contemporary issues in managing operations. 第21頁(yè)/共32頁(yè)Contemporary Issues15-221.Technology2.Quality initiatives3.Project management第22頁(yè)/共32頁(yè)Quality Control15-23第23頁(yè)/共32頁(yè)Quality Goals15-241.ISO 90002.Six Sigma第24頁(yè)/共32頁(yè)P(yáng)roject Management15-25The task of getting project activities done on time, within budget, and according to specifications.第25頁(yè)/共32頁(yè)Gantt Charts15-26第26頁(yè)/共32頁(yè)Load Charts15-27第27頁(yè)/共32頁(yè)P(yáng)ERT Network Analysis15-28第28頁(yè)/共32頁(yè)P(yáng)ERT i