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1、Example: 0Telephone messageClaude Lar 需u專ht 9,30 flight - due here 11.30 new not 12.30-The correct answer is BF so mrk your Answer Sheet Uke this:1Staff rUBt bout annuat leave 頁冥M advance bygetting the relevant lorm signed by Human Resources.Test 1READING AND WRITING 1 hour 30 min utesPART ONEQuesti

2、o ns 1-5 Look at questi ons 1-5. In each questi on, which sentence is correct? For each questi on, mark one letter (A, B or C) on your An swer Sheet.When does Claudia lang expect to arrive?A9.30B11.30C12t303A Sxaff are allowed six weeks' holiday a year.B Staff must book holidays before the end o

3、f the year, C Staff must have their holiday requests approved,2Information for emtomer?All goads transported by Fera Cdrriers are insuredr but our policy excludes damage due to poor packaging.A Customers will not necessfinly qualify for compensatiar if goods are damaged. B Customers should arrange i

4、nsurance against damage before sending goods. C Customers are ablg to claim a refund if packaging is damaged.MEMOlb:Wei YuFrom:Human ResourcesDate:18 NovemberSubject:TminingWe canht say whether your training application w ill be accepted until we can confirm that funds are available.A Wei Yu should

5、re-apply for his training course at a later date.BThere may not be enough money to pay tor Wei Yu's courseCHuman Resources cmnnot confirm wtiich training course Wei Yu should take.aJaneReterphoned from the station - &e* vices to London arenPt running this morning Meeting put off to 3 pm this

6、 afternoon.ting MeetingA The 11 am meeting is postponed because PeteKs train was cancelled8Peter will arrive at the 11 am meeting late because hi合 t怕in Is delayed.CThe 11 am meeting is rescheduled because P&Wr was late and missed his tramnThe safety team k carrying out checks in this area.i Acce

7、ss without a permit is denied until further notice.A A permit is currently required for entry to this area.B Special care should be taken when entering this area.CPermiss ion to ent6r this area can be obtained from safety staff.PART TWOQuesti ons 6-10 Look at the advertisement below. It shows a list

8、 of workshops offered by a training compa ny. For questions 6-10, decide which workshop (A-H) each person on the opposite page should atte nd. For each questi on, mark one letter (A-H) on your An swer Sheet. Do not use any letter more tha n on ce.WORKSHOPSAClassifying consumersBCommunications with c

9、ustomersCFactors in setting pricing levelsDHow to encourage repeat businessEMaking a cashflow forecastF Measuring consumer response to marketingG Producing financial statements of past performarKeH Researching potential markets6 Julia Strekalova wants to know how to calculate the amount she can char

10、ge customers for her marketi ng con sulta ncy services.7 Roger Walker's company wants to give him responsibilityfor his firm's annualprofit-a nd-loss acco unt and bala nee sheet.8 Paolo Longo n eeds to be able to assess the effect on sales follow ing his compa ny's recent product promoti

11、 ons.9 Zhon Mei Feng's company wants her to learn to divide the market into groups, which it can target with differe nt bran ds.10 Valerija Georgievska n eeds a course on work ing out how much money her firm can expect to have available each mon th.PART THREEQuestio ns 11-15 Look at the chart be

12、low. It shows a company's turnover, operating profit and market share over a period of ten mon ths. Which month does each sentence (11-15) on the opposite page describe? For each sentence, mark one letter (A-H) on your An swer Sheet. Do not use any letter more tha n on ce.Tumowr, operating profi

13、t and marlcm ahara07771 JuTTKiverIM Operating pfotit Market shareEj 站 olnullh,11 Although operating profit dropped and market share experieneed a decline, there was an upturn in the level of turnover.12 Both turnover and market share showed an in crease this mon th, while operati ng profit suffered

14、a decli ne.13 Despite the fact that market share fell and there was a decli ne in turnover, operati ng profit was equal to that of the previous mon th.14 While tur no ver experie need a dow ntur n, both operat ing profit and market share showed sig ns of recovery.15 Although market share showed an i

15、mproveme nt and turnover also in creased, this had no effect on the month's operating profit.PART FOURQuestions 16-22 Read the job advertiseme nt below. Are sentences 16-22 on the opposite page 'Right' or 'Wrong'? If there is not enough in formati on to an swer 'Right' or

16、 'Wr on g', choose 'Does n't say'. For each sentence (16-22), mark one letter (A, B or C) on your An swer Sheet.Vacancies for Store ManagersScene Video has been quietly successful in recent years, and we now have 23 stores worldwide - including 】5 in Canada - with a further ten o

17、n the way, We are now oflfering exciting management opportunities.As store manager, you'll have unusual independence - which will make most retail management posts seem easy compared with ours! You will be in charge of a store with over 40 staff, and you'll have a salary to match. Whether yO

18、LLfvc worked in retail management or in another field involving customer rdatiors, we want to hear from you. Youll be a strong leader* full of ideas and ambition, and commerciany aware, preferably with knowledge of the retail industry tn one of the countries where we have stores. If you are willing

19、to relocate, you could be on track for fast promotion.To find out what part you can play in our continuing success, you are invited to an informal Introductory Evening at any of our stores (details below). Or visit our website for more information and to download an application form. Please post thi

20、s, together with a handwritten letter explaining why you arc suited to the job.16 Scene Video is pla nning to ope n more stores.A RightB WrongC Does n't say17 Scene Video believes its store man agers have a harder job tha n other store man agers.A RightB WrongC Does n't say18 Scene Video'

21、;s salaries are higher than for similar positions in other retail bus in esses.A RightB WrongC Does n't say19 It is esse ntial for applica nts to have experie nee as store man agers.A RightB WrongC Does n't say20 Most successful applica nts will have to spe nd time work ing in differe nt cou

22、n tries.A RightB WrongC Doesn't say21 The Introductory Evenings are targeted at successful candidates.A RightB WrongC Doesn't say22 Application forms should be completed online.A RightB WrongC Doesn't sayPART FIVEQuestions 23-28 Read the article below about a successful bus in ess partn

23、ership. For each questi on (23-28) on the opposite page, choose the correct an swer. Mark one letter (A, B or C) on your Answer Sheet.Phil Broo* and Sma Williams are friends who set up a company in 1S97 providing finance to companies making IT purchases. Their firn, Sysc3pr now turns over £120m

24、 a year.Tm an extrovert, so selling fits my character/ explains Phil Brook. 1 started selling photocopiers, and it didn't take me long to achieve the agreed sales targets. Then, tn 1994, I realised the IT industry was about tc expfode. and I decided to try and self IT. I met a guy who waa settin

25、g up as a computer re-sellec and I worked for him for three years, expanding his company to a turnover of £3- £4mT We were among onl¥ 爭 few people selling computer systems on lease, so we were attractive to reps offering finance. Ttiere was this guy from CTL Bank called Sean Williams

26、who rang us dozens of times, trying to sell me IT finance. I was afready getting finance from somebody elser but he kept on calling. That impressed rne - I thought, if any good, maybe I'll recruit him/Sen Williams adds, When we finally met we went out to lunch and became firm friends. 1 thought

27、Phil wa$ fun, and we had similar interests. The next day, w& did a deal together, and I provided him with all th& Huaikc heThen heroalisecL and I soon agreed, that there was a big opportunity to do independently what I was already doing for the bank. So he left his job arid established Sysca

28、p. It took me a while to decide to join him, because I was among the top saFespeople nationally at my bank, and my future was planned, 6ut I knew when I dlid that it was the right decieion, I knew we had the same idas about work. When you work hardf you get therej whether you7e goad or not. It's

29、 like golf. The more you practise, the luckier you get. With us, the more times we picked up the phongrth合 more deals wemade. The business soon took off enormously, rve always had big ambitions, but I didn't expect rt to become ?s big as this/Phil thinks that the next few years look promising. T

30、he competition in this trade is wtak/ he says, 'so I bellieve w© can turn this into a C1bn company. People in our industry find it amazing that Sean and I still get on so well after 臺It this time, But rm glad we do. Hrs our partn召£hip that mdkes the job fun/23 Phil stopped selli ng pho

31、tocopiers because heA was un able to meet the sales targets.B recog ni sed an opport un ity in ano ther field.C became aware of their limited market pote ntial.24 Why did Phil agree to meet Sea n?A He liked the way Sea n did not give up trying.B He thought they would have a lot of com mon in terests

32、.C He n eeded some one to provide IT finance for his clie nts.25 Why did Sea n not join Phil immediately at Syscap?A He had doubts about the profitability of the ven ture.B He was un sure about givi ng up an established career.C He was afraid that work ing together would damage their frien dship.26

33、In what way does Sea n believe that bus in ess is like golf?.CA You cannot achieve your goals without tak ing risks.B To do well, you n eed a comb in ati on of ability and ambiti on.C If you do somethi ng eno ugh times, you'll even tually be successful.27 Sean says he is surprised that B| |A he

34、and Phil are still good frien ds.B their compa ny has bee n so successful.C more people do not set up their own bus in esses.28 What makes Phil con fide nt about their compa ny's future growth? CA the stre ngth of the frien dship they haveB being in a commercial field which is rapidly expandingC

35、 havi ng few serious challe ngers for their positi on in the marketplace PART SIXQuesti ons 29-40 Read the in troduct ion to a compa ny report below. Choose the correct word to fill each gap from A, B or C on the opposite page, For each question (29-40), mark one letter (A, B or C) on your Answer Sh

36、eet.GLOBAL CHALLENGES. LOCAL ACTIONSEvery day around the world, I SO million people choose cur products. buy them (29) that they can feed theEr famifies and keeptheir homes clean* By making and seeing brands that 00)peoples everyday needs, we have (31)intoone af the world'slargest 匚onsumer goods

37、 businesses.We believe that the very business of '(32) business1 in aresponsible way (33) positive social effects. We not (34) create wealth, we also share it As (35)global company, we playour part (3甸皿addressing global social and environmentalconcerns such as heakh and fiygiene* and water quali

38、ty.However, we do not believe (37)k practical to respond to theseconcerns purely (38)minternational level Nor do we believethat our company can make a difference (39)workingin anumber of partnerships. That is (40) wewo He together withlocaland governments.29A asB althoughC so30A joinB catchC meet31A

39、 grow nB rise nC in creased32 A doB doi ngC done33A hasB getsC takes34A evenB justC on ly35A theB aC this36A onB for37A thereB itC what38B withC of39A un tilB exceptC without40A whetherC wherePART SEVENQuestio ns 41-45 Read the email and memo below. Complete the form on the opposite page. Write a wo

40、rd or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on yourAn swer Sheet.3 Factory visitThank you for your enquiry about arranging a factory visit for your management students. Our tour$ in the period ycu mentioned ars as fnllovris:DateFtb 13thFeb 20thFeb 2ThMarch 6*March 妙CompanyDewhurst T

41、ools Stark Com ponenu Stark Components GMF Metals Dewhurst ToolsAvailabiirty fully bookedCheas avai liable fully bookedplaces avePlable places availabJePaul Johnson HeJmsfey Edueadanaf ToursMEMORANDUMThorpe CollegeJan PartridgeFrom:Leo NorrisDate:November 18lbSubject: Factory viitJan - Could you boo

42、k the earliest possible visit, please? WeVe got 15 on the management course next ternn, and of course erther you or I wi" have to go too. Remernber that werve got a guest speaker on Feb 20th, so that's out As I Tn on ho/iday soon, theyRd better send information to you. The invoice should co

43、me to the Course Secretary before it gos to Accounts.HELMSLEY EDUCATIONAL TOURSBookingOrganisation requescirw tour(41)Date of tour:(42)Total number of people;(43)Full name of eonuct person:(441Invoice to be sent to:WRITINGPART ONEQuestion 46 Your department currentlyhas a lot of work, and your secre

44、tary must take severalweeks off work, starti ng tomorrow. Write an email to the Human Resources Manager in your company: expla ining why your departme nt is so busy say ing why your secretary will be away from work ask ing for a temporary secretary. Write 30-40 words on your An swer Sheet,PART TWOQu

45、estion 47Read part of a letter below from a company which runs training courses for staff.We are an estabtished company providing a wide nang(? of lining services for all kinds of business. We have our own purpose-built cenirc where we hold courses, or training can 比 offered at the clients own premi

46、ses if preferred. We offer excellent value for money nd a full 100% satisfaction guarantee.For further information, or to arrange ar appointment to discuss your rerement peaoe contact Miss Jane Foster.- Write an email to Miss Foster: express ing an in terest i n her compa ny's services describ i

47、ng your compa ny's training n eeds expla ining why your compa ny's premises would be the most suitable place in vit ing her to a meeti ng next week.-Write 60-80 words on your Answer Sheet.-Do not include any postal addresses.Dear Miss Foster:LISTENING Approximately 40 minutes (including 10 m

48、inutes' transfertime)PART ONEQuestio ns 1-8 For questi ons 1-8, you will hear eight short record in gs. For each question, mark one letter (A, B or C) for the correct answer,1 What is the quotati on for 1,000 brochures with colour photos?£1f200£1,500£2,500Abc2 When will the new Pe

49、rs onnel Officer start work?A JulyB SeptemberC October3 Which pie chart is correct?Market shareABC4 Why is Jane un happy about Michael's report?A He has left mistakes in it.B He has fini shed it very late.C He has circulated it too soon.5 What is the woma n's curre nt job with BGT?A Project

50、Man agerB Gen eral Man agerC Acco unt Man ager6 What does the speaker think the compa ny should do?A in crease on li ne book ingsB cut ticket pricesC reduce spe nding on food7 What does the woma n n eed to get?aec8 Which graph shows the compa ny figures?ABCPART TWOQuesti ons 9-15 Look at the no tes

51、below. Some information is missing. You will hear a man discuss ing an order from an office supply compa ny. For each question (9-15), fill in the missing information in the numbered space using a word, nu mber or letters. After you have liste ned once, replay the record ing.Customer ReturnCustomer

52、name:T TnifLLiei rtInvoice date:Order number;(10)Item to be returned:Da匕New order:Width required:(inReference number:"即Price including discount;(13>匚Credit due:14)£.Delivery date:門5> wU,«S4i«sFfci|.FH.aw4-fc«*wli bHBB hvBaia fiql-ii 1 B-riBna-BB丿aPART THREEQuesti ons 1

53、6-22 Look at the no tes below. Some information is missing, You will hear a man giving a presentationabout ArlingtonPark, a training centrefor man agers. For each question (16-22), fill in the missing information in the numbered space using one or two words, After you have liste ned once, replay the

54、 record ing.ARLINGTON PARK萬Tk/r免Bl(16)1f OA 丁l/rtb:陽 冷池廣掠撐-W爭(19) :(20)包 pf AH旳刑 Park(21 Jk 1 * h b * + « - *«+ H * r H-li-F S»B W * a *- B Bh Ki « kri-« d«ToUtt,小怙22) atPART FOURQuestio ns 23-30 You will hear an in terview with Joh n Win terma n, the Man agi ng Directo

55、r of a sports-equipme nt manu facturi ng compa ny called Turn ers. For each question (23-30), mark one letter (A, B or C) for the correct answer. After you have liste ned once, replay the record ing.23 The man agers at Turners wan ted to buy the compa ny because itA was in a good state finan cially.

56、B made first-class products.C had a strong brand image.24 What particular problem did the previous owners leave beh ind at Turn ers?A an un suitable product ion systemB too wide a range of productsC a poor style of man ageme nt25 One problem with Turn ers' distributi on process was theA un relia

57、ble tran sportati on system.B product -nu mberi ng system.C old-fashi oned computer system.26 What compla int did the sports outlets make?A Deliveries were usually late.B Goods were sometimes damaged.C Orders were not complete.27 Turners now intends to concentrate on promoting its productsA at big competitions.B in schools.C with sports clubs.28 Which area of the company was re-orga

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