服務(wù)人員英語禮貌用語30句(共23頁)

1、精選優(yōu)質(zhì)文檔-傾情為你奉上  服務(wù)人員英語禮貌用語30句1早晨好。中午好。晚上好。 Good morning/afternoon/evening.    2歡迎您光臨我們飯店。    Welcome to our Hotel.     3旅游愉快嗎？       Did you have a nice trip?  &

2、#160; 4我是接待員/服務(wù)員。    I am receptionist.  (waiterwaitress)    5需要我?guī)兔?    What can l do for yon?    6請稍等一會兒。    Just a moment, please.    7很高興為您服務(wù)

3、。    I am always at your service    8希望您在這里住得愉快。    I hope you will enjoy your stay with us here.    9對不起，給您添麻煩。    I am very sorry to&

4、#160;have caused you so much trouble.    10.如果您需要什么幫助，請及時告訴我。    Just let me know if there is anything. I  can do for you .    11這邊請。   This way，

5、please    12. 請走這邊。 Would you care to step this way，please?    13不客氣。    You are welcome“Not at allIt“s my pleasure    14.為賓客服務(wù)是我們的榮幸。    It“s our ple

6、asure to serve our guests    15您先請。請跟我來。     After youFollow me ,please.    16對不起，我馬上就過來。    Excuse me，I will be with you in a minute.    17能告訴我您

7、的姓名嗎? May l have your name?    18對不起，止您久等了；    Sorry to have kept your waiting.    19您能填一下這張表嗎?    Would you please fill in this form?    20您如何付賬，是現(xiàn)金還

8、是信用卡?    How are you going to pay，in cash or by credit card?    21對不起，我能進(jìn)來嗎?    Excuse me，may l come in?    22. 一直往前走。向左轉(zhuǎn)、向右轉(zhuǎn)。    Go straight

9、0;aheadTurn left,turn right.    23您可以坐這部電梯到客房；    You may go to your room by this elevator.    24我馬上為您查一下。    Let me have a cheek for you.    25請

10、坐。    Take a seatplease    26我來為您指路。    I“l(fā)l show you the way·    27祝您旅途愉快。    Have a good trip    28祝您生意興隆。    I wish you a 

11、good business    29.歡迎您下次再來。 You are welcome to stay with us next time 30希望再次為您服務(wù)。 I am looking forward to serving you once again英語服務(wù)用語一覽   飯莊 restaurant     &#

12、160;                             酒吧 bar                   &#

13、160;             糖 sugar                                 小吃部、食堂 c

14、afeteria                                 牛肉 beef               &#

15、160;                 食堂 dining room                             &

16、#160;   牛排 beef steak                                 午餐會 luncheon party      &#

17、160;                          小牛肉 veal                      

18、           咖啡館 cafe                                 牛肚 fripe   &#

19、160;                             茶館 teahouse                  

20、60;              羊肉 mutton                                 菜單

21、0;menu                                 豬肉 pork               

22、0;                 回民菜館 moslem                               

23、;  豬排 pork chop                                 面包 bread          

24、0;                      豬肘子 pork shoulder                        

25、         米飯 rice                                 火腿 ham      

26、;                           炒飯 fried rice                    

27、;             咸肉 bacon                                 饅頭 steamed

28、 bun; steamed bread                                 香腸 sausage          

29、60;                      面條 noodles                          

30、;       雞肉 chicken                                 漢堡包 hamburger      

31、                           烤鴨 roast duck                    

32、             三明治、夾肉面包 sandwich                                 鵝 

33、goose                                 奶酪 cheese               

34、60;                 海味 seafood                               

35、;  蛋糕 cake                                 大蝦 prawn            &#

36、160;                    奶油蛋糕 cream cake                          

37、       魚 fish                                 布丁 pudding       &#

38、160;                         鯉魚 carp                       &

39、#160;         沙丁魚 sardine                                 旅館 hotel, inn 

40、60;                               蛋 egg                  

41、60;              接待處 reception                                 炒雞

42、蛋 scrambled egg                                 問訊處 information           &

43、#160;                     什錦小吃 assorted appetizers                       &#

44、160;         電梯 lift; elevator                                 沙拉 salad 

45、60;                               衣帽間 cloak room                &

46、#160;                水果沙拉 fruit salad                             

47、0;   男盥洗室 mens room                                 意大利面條 spaghetti        

48、                        女盥洗室 womens room                      

49、60;          湯 soup                                 一層 first floor 

50、60;                               清湯 clear soup                &#

51、160;                二層 second floor                              

52、   肉湯 broth                                 十一層 eleventh floor         

53、;                        羅宋湯 russian soup                      &#

54、160;          洗衣房 laundry 西紅柿湯 tomatosoup                                 洗

55、衣袋 laundry bag                                 蘋果 apple            

56、60;                    洗衣液 shampoo                           

57、0;     梨 pear                                 服務(wù)到房間 room service       

58、;                          橘子 orange                      &#

59、160;          搬運行李工 porter                                 蜜橘 mandarin oran

60、ge                                 大廳門廳 lobby                

61、;                 香蕉 banana                               &#

62、160; 購物中心 shopping center                                 西瓜 water melon        

63、                         商店 store                       

64、0;         桃 peach                                 理發(fā)(女) hair-dressing   &#

65、160;                             咖啡 coffee                   

66、;              理發(fā)(男) hair cut                                

67、0;葡萄 grape                                 診療室 clinic             

68、0;                   無奶咖啡 black coffee                           

69、      路 road                                 茶 tea         &

70、#160;                       街 street                         

71、;        加奶咖啡 white coffee                                 大道 avenue   

72、0;                             紅茶 black tea                  

73、;               小巷 lane                                 牛奶&#

74、160;milk                                 斑馬線 zebra               

75、                  綠茶 green tea                             &

76、#160;   人行道 side walk                                 礦泉水 mineral water      

77、60;                          此路不通 no thorough fare                  &#

78、160;              橘子水 orangeade                                 公

79、共汽車 bus                                 果汁 fruit juice            

80、0;                    公共車站 bus stop                          

81、0;      電車 tram                                 冰激凌 ice cream      

82、60;                          電車站 tram stop                    

83、60;            啤酒 beer                                 出租車 taxicab

84、0;                                生啤 draught beer               &

85、#160;                 地鐵 subway, tube                             

86、;    葡萄酒、甜酒 wine                                 火車 rail, railway       

87、60;                         香檳 champagne                      

88、60;          火車站 railway station                                 烈酒 liquor,

89、spirits                                 售票處 ticket office, booking          

90、0;                      胡椒 pepper                          &

91、#160;      單(雙)程票 single (return) ticket                                 辣椒 chilli &#

92、160;                               候車室 waiting room               

93、0;                 站臺票 platform ticket                            

94、0;    寄包裹處 parcel service                                 餐車 dining car     

95、0;                           匯款處 remittance counter                  &

96、#160;              郵局 post office                                

97、 打電報處 telegraph counter                                 郵票 stamp          &

98、#160;                      郵箱 mail box                        

99、60;        信件 letter                                 電話 telephone   星級酒店初級英

100、語服務(wù)用語 1) Words and expressions for daily use(日常用語) after在之后 assure保證 about關(guān)于 afraid害怕 against與相對的 anything任何事 beg乞求 before在之前 behind在后面 begin開始 bitter苦的 bother打擾 book書，預(yù)定 ceiling天花板 clock鐘 congratulations祝賀 Christmas圣誕 color顏色 complaint投訴 call呼叫，電話dark黑的，暗的 discount折扣 direction方向 downstairs下樓 d

101、ay天，日子 date日期 delicious美味的 end終點 enjoy喜歡，享受 excuse借口 for為fully滿的 greeting問候 good好的 guest客人 give給 get得到，達(dá)到 go去half半 how怎樣 hotel酒店 happy高興，快樂的 hope希望 house房子 hot熱的 here這里 hour小時 help幫助 have有 it它 interrupt打擾know知道 think想 like喜歡 leave離開 last最后的，最近的 light燈，淡的 long長的 left左邊 meet認(rèn)識 massage按摩 message信息 mind

102、介意，思想 madam女士 may也許 minute分鐘 matter事件，麻煩 month月 meal餐number數(shù)字 name名字 night夜晚 nice美好的 now現(xiàn)在的 on在之上 order點單 pardon原諒，重復(fù) point點 percent百分比 past過去的 pleasure愉快，榮幸 quarter一刻，季度 regulations規(guī)章 report報告 right對的，右邊的 room房間 second秒，第二 stay停留 same一樣的 season季節(jié) sweet甜的 sour酸的 salty咸的 signature簽名 sign信號，簽 side邊 se

103、e看見 service服務(wù) step腳步，臺階 smoke煙，抽煙 sir先生tell告訴 table桌子 this這個 that那個 turn轉(zhuǎn)彎 tour旅行 today今天 tomorrow明天 time時間 too也 taste品嘗，品位 terrible糟糕的 take拿，取upstairs上樓 week星期 weekend周末 way路 worry擔(dān)心 will將 wait等待 welcome歡迎 weather天氣 yesterday昨天 year年2) Greetings 問候How do you do!Good morning/afternoon/evening!How ar

104、e you (doing)?Nice to meet/see you!Welcome to Hongfu Hotel!3) Asking & inquiring 征詢用語Would you like to leave a message? 您需要留口信么？I beg your pardon? 您能再說一遍么？What do you think of our service? 您覺得我們的服務(wù)怎么樣？May I know your name/room number? 能告訴我您的名字/房號么？May I take your order now? 現(xiàn)在可以點菜了么？May I have y

105、our signature please?/Please sign here.請簽字。4) Arousing attention 提醒用語Mind your step. 請走好。After you. 您先請。Please dont leave anything behind.請帶好您的隨身物品。Please dont smoke here.這里不允許吸煙。Here you are. 給您。Be aware of the ceiling, sir.小心頭頂，先生。5) Expressing good wishes祝福用語Congratulations! 祝賀你！Merry Christmas!

106、圣誕快樂！Happy new year! 新年快樂！Have a good time!祝您愉快！Have a nice trip!祝您旅途愉快！Enjoy your stay！祝您住宿愉快！6)Service sentences 服務(wù)用語Im at your service. 樂意為您效勞。Excuse me.打擾了。May I help you? 我能幫您嗎？Its my pleasure.這是我的榮幸。What can I do for you?有什么可以為您效勞？Sorry to interrupt you.對不起，打擾一下。Service hours are:7:00-23:00.我們

107、的營業(yè)時間是7:00到23:00。7) Expressing thanks 致謝Thank you. 謝謝你！Thank you very much.非常感謝！Thank you for telling us. 謝謝您告訴我們！Thank you for waiting. 謝謝您的等待！Answer回答：You are welcome. My pleasure.8) Apologizing致歉I beg your pardon, sir. （請客人重復(fù)時）Excuse me for interrupting. (不得以打擾客人時).Sorry to have bothered you (打擾客

108、人后).I'm sorry, A guest is waiting for me (中止談話時用).Im sorry, The house is fully booked.（客滿時用）Answer回答：That's all right. It doesn't matter.9) Farewell 告別Good bye!See you!Good night! 晚安！Hope to see you again! 歡迎下次光臨！10) Directions 有關(guān)方向的表達(dá)How can I get to the ?去XXX怎么走？Go upstairs/downstairs.

109、上/下樓。Its on the second (third) floor.在二樓。This way, please. 請這邊走。Turn left /right. 左/右轉(zhuǎn)。It will be on your right hand side. 在您的右手邊。11) About complaints 處理投訴用語Dont worry. 不要擔(dān)心。I apologize for this. 我為此事道歉。Im afraid its against the hotels regulations. 對不起，這不符合酒店的規(guī)定。I'll report it to our manager. 我會

110、把此事報告給經(jīng)理。I assure you it wont happen again. 我保證此事決不會再次發(fā)生。Well give you a 10%(ten percent ) discount. 我們會給您打九折。Ill look into the matter. 我會調(diào)查一下。It wont be too long, sir. 時間不會太長的，先生。二) 迎賓(1) Good morning/afternoon/evening.Welcome to our restaurant.早上(中午、晚上)好，歡迎光臨。(2) May I help you, sir/madam?我能為您做什么，

111、先生/女士？(3) Do you have a reservation, sir/madam?請問您有預(yù)訂嗎，先生/女士？(三) 點菜(1) Are you ready to order now?請問可以為您點菜了嗎？(2) May I take your order now？請問可以為您點菜了嗎？(3) What would you like to start?請問先給您上些什么？(四) 征詢意見(1) Is everything to your satisfaction?請問您對一切還滿意嗎？(2) Is everything all right with your meal?請問您對用餐

112、還滿意嗎？(3) Would you care for another drink?請問您還需要一杯飲料嗎？(五) 致歉(1) Im terribly sorry for such a mistake.我為這樣的魯莽向您道歉。(2) Im terribly sorry, sir/madam. I must apologize.實在對不起，先生/女士，我很抱歉。(3) Is there anything else I can do?我還能為您做些什么？(六) 結(jié)賬(1) Would you like to have the bill now?請問您是現(xiàn)在結(jié)賬嗎？(2) Would you lik

113、e to pay cash or by credit card?請問您是付現(xiàn)金還是用信用卡？(七) 送客(1) Thank you, sir/madam. We hope to see you again.感謝光臨，先生/女士，希望再次為您服務(wù)。(2) Glad you enjoyed your meal. Good bye.很高興您用餐愉快，再見。（六）餐飲部職位詞匯酒店餐飲服務(wù)常用英語(上)1) What time would you like your table? 您什么時間需要這張餐桌呢？2) A table for two? 你們是兩個人嗎？3) For how many? 幾個人

114、？4) Whos the reservation for? 您為誰預(yù)訂？5) You can sit where you like. 您可以隨便坐。6) Is this table suitable? 這張桌子合適嗎？7) The waitress will be here in a few minutes. 服務(wù)員馬上就來。8) Im sorry, there arent any tables left now. 對不起，沒有空桌子了。9) Im sorry,the restaurant is full now. 對不起，現(xiàn)在餐廳已坐滿。10) We can seat you in twen

115、ty minutes. 二十他鐘后才能安排您入座。11) Have you been served? 有人為您服務(wù)了嗎？12) Do you have a reservation, sir? 先生，您預(yù)訂了嗎？13) Would you come with me, please? 請跟我來，好嗎？14) Could you please come with me,please? 請隨我來，好嗎？15) Please step this way. 這邊請。16) Would you like to sit near the window? 您喜歡靠窗坐嗎？17) Where would you

116、like to sit? 您希望坐在哪兒呢？18) Ill be with you in a minute. 我馬上就來。19) Would you mind sitting here in the corner? 靠角坐您不介意吧？20) We are open from 6 in the morning to 11 in the evening. 我們的營業(yè)時間是從早上6：00到晚上11：00。21) We serve 24 hours. 我們24小時營業(yè)。22) We are open round the clock. 我們晝夜?fàn)I業(yè)。23) Service hours are:7:00

117、a.m. to 9:00 a.m. for breakfast; 11:30 a.m. to 1:30 p.m. for lunch ; 6:30 p.m.to8:30p.m. for dinner.餐廳供應(yīng)時間是：早飯：7：00到9：00；午飯：11：30到下午1：30；晚飯：6：30到8：30酒店餐飲服務(wù)常用英語(中)1) May I have your name, please? 請問您的姓名。2) Can you give me your name,please? 我可以問您的姓名嗎？3) Heres the menu. 這是菜單。4) Ill bring you the menu,s

118、ir. 先生，我給您拿菜單。5) Here are the menu and wine list. 這是菜單和酒單。6) Are you ready to order? 您現(xiàn)在點菜嗎？7) Would you like to order now? 您現(xiàn)在點菜嗎？8) May I take your order now? 您現(xiàn)在可以點菜了嗎？9) What have you decided on? 您決定吃什么了嗎？10) Would you like Chinese food or Western food? 您要吃中餐還是西餐？11) What would you like? 您想吃點什么？

119、12) What would you like to start with? 您先來點什么？13) What would you like to follow? 您下一道菜點什么呢？14) Would you like something to drink? 您想喝點什么嗎？15) What would you like for a drink? 您想喝什么？16) Would you like to order aperitif? 想要點開胃酒嗎？17) Would you like an aperitif before lunch? 飯前您想吃點開胃的東西嗎？18) What kind o

120、f drink would you like ? 您要點什么飲料。19) What kind of juice do you want? 您要茶還是咖啡？20) Will you have tea or coffee? 你要喝茶還是咖啡？21) Do you like your coffee,black or white? 您喜歡清咖啡還是牛奶咖啡？22) Would you like green tea or black tea? 您喜歡綠茶還是紅茶？23) Would you like to try MaoTaithe best Chinese spirits? 您想嘗嘗中國最好的酒茅臺酒

121、嗎？24) Would you prefer Shanghai cocktail? 您喜歡上海雞尾酒嗎？25) Why dont you try a glass of dry white wine? 干嗎不嘗一杯干白葡萄酒嗎？26) What kind of Chinese food do you want? 您想吃哪種中國食物？27) What kind of vegetables would you like? 您想吃什么蔬菜。28) We have steak,roast chicken and vegetables today. 我們今天供應(yīng)牛排，烤雞和蔬菜。29) Todays sp

122、ecial is roast leg of lamb. 今天的特別菜是烤羊腿。30) Everything is a la carte. 這里只能點菜。31) Would you like to dine a la carte or table dhote? 您是吃點菜還是公司菜。32) We have a buffet. You can have all you want for $ 10. 我們有自助餐，您交十元錢可以隨便吃。33) How would you like your eggs? 您喜歡幾成熟的雞蛋？34) How would you like your streak, wel

123、l done,medium or rare?您喜歡幾成熟的牛排，是熟透的，還是適中的，還是半生的？35) How about trying some lobster? 您是不是嘗一嘗大蝦？36) I suggest you have a taste of Sichuan dishes. 我建議您嘗嘗四川菜。37) Id recommend this dish to you. 我愿意向您推薦一個菜。38) Im sure youll enjoy it. 我肯定您會喜歡它。39) Its delicious and worth a try. 它鮮美可口，值得一嘗。40) Im sorry,ther

124、e are no chops left. 對不起，沒有排骨了。41) We havent any more lobster today. 今天的大蝦已經(jīng)賣完了。42) This is the soup you ordered. 這是您點的湯。43) We are short of help today. 我們今天人手少，44) Ill see about your order. 我會去看看您點的菜做得怎樣了。45) Do you care for a dessert? 您是不是想吃點甜食。46) What do you want for dessert? 你要吃什么甜食？47) Ill get

125、 you another one. 我再給您端一份來。酒店餐飲服務(wù)常用英語(下)1) What else do you want? 您還要別的什么嗎？2) Is there anything else? 您還要別的什么嗎？3) Could I serve you anything else? 還需要我給您點什么嗎？4) If you need anything else,just feel free to tell me. 如果您還需要別的什么，盡管告訴我好了。5) Whats the problem,sir? 先生，出了什么問題？6) Ill take to the chef and see what he can do. 我去和廚師商量一下，看