理賠函常用表達(dá)方式

1、 主講人 張曉云 Useful expression in grant compensation 索賠函 常用表達(dá)方式 學(xué)習(xí)內(nèi)容 目標(biāo)與技能理賠常用表達(dá)方式理解合同的有關(guān)質(zhì)量、數(shù)量異議提出索賠的時(shí)間和依據(jù)、規(guī)定。掌握理賠信函的英文表述詞語(yǔ)和句型，并能夠根據(jù)要理賠的內(nèi)容，準(zhǔn)確地使用相關(guān)的詞語(yǔ)和句型Useful expression in grant compensation 業(yè)務(wù)導(dǎo)入 當(dāng)你收到 一個(gè)索賠的時(shí)候，你必須做出反應(yīng)，至于是理賠還是拒絕，依據(jù)損失的情況而定When you received a claim on you, you have to response to it. Grant

2、ing a compensation or rejecting it, depending on the situation. Useful expression 常用英文表達(dá)方式 第一句話：常用表達(dá)抱歉 I should make an apology to you. 我應(yīng)該向你道歉。Please accept my apologies for .請(qǐng)接受我方就。的道歉I owe you an apology for .我欠你一個(gè)道歉。I am writing this with a sense of deep shame behavior。我懷著深深的羞愧感的給你寫(xiě)這封信函。I would

3、like to sincerely apologize to you for誠(chéng)摯地向你道歉。We hope to express our deepest regret to you for 。We beg for your forgiveness for our carelessness and what we have done。我們就我們的不仔細(xì)以及已經(jīng)發(fā)生的事情請(qǐng)求你的原諒。 出口商理賠 開(kāi)頭語(yǔ)Useful expression 常用英文表達(dá)方式 I cannot even being to find the words powerful enough to express my apo

4、logies to you。我很難找到一個(gè)合適的詞語(yǔ)來(lái)表達(dá)我的歉意。I am truly sorry for any harm that I may have done, and I sincerely ask for your forgiveness。我真誠(chéng)為已經(jīng)發(fā)生的事情感到遺憾并誠(chéng)懇地請(qǐng)求你的諒解。Thank you for your mail of dated XXXX to complain the quality of XXX goods. We understand that this is a very difficult situation for you.感謝你方XXX日期

5、的信函投訴XXX貨物的質(zhì)量問(wèn)題。我們理解對(duì)于你方而言，這是一個(gè)非常難堪的事情。出口商理賠 開(kāi)頭語(yǔ)Useful expression 常用英文表達(dá)方式 1 We appreciate the opportunity to explain .非常感謝你方給我們這個(gè)機(jī)會(huì)解釋。2 you ordered XXX product but our dispatch office sent YYY. This is due to a typing error.你訂購(gòu)了XXX貨物，但是我們裝運(yùn)了YYY貨物。是由于打字錯(cuò)誤所致。3 After careful checking of files we find

6、that our staff-in-charge shipped the goods XXX instead of YYY which you ordered. 仔細(xì)檢查以后發(fā)現(xiàn)，這是負(fù)責(zé)發(fā)貨的員工用XXX貨物替代了你方訂購(gòu)的YYY貨物。4 we have investigated the situation and found the mistakes was caused by carelessness of a new staff. 我們已經(jīng)調(diào)查了整個(gè)事件，發(fā)現(xiàn)錯(cuò)誤是由于一位新員工的不細(xì)心所致。 出口商理賠第二句：表達(dá)檢查錯(cuò)誤的原因和結(jié)果Useful expression 常用英文表達(dá)方

7、式 5 We have carefully checked your returned goods & agree it is imperfect. The reason was due to carelessness in Technical Dept. 我們仔細(xì)檢查了你方退回的樣品，同意他們確實(shí)存在瑕疵，原因是由于技術(shù)部門(mén)的粗心大意所致。6 After checking the matter, we found the mistake happened due to confusion of sizes made by our new worker on unusually bus

8、y season. 經(jīng)過(guò)檢查，我們發(fā)現(xiàn)這個(gè)錯(cuò)誤是由于在這個(gè)非同尋常的繁忙季節(jié)，新員工混淆了尺寸所致。7 We discovered that the quantity shortage was due to the mistake of our shipping clerk. Please accept our sincere apology.我們發(fā)現(xiàn)數(shù)量短少是由于發(fā)運(yùn)員的錯(cuò)誤所致，請(qǐng)接受我方真誠(chéng)的道歉。出口商理賠第二句：表達(dá)檢查錯(cuò)誤的原因和結(jié)果Useful expression 常用英文表達(dá)方式 1 We would like to discuss the claim issue with

9、you after receipt the inspection result. 收到檢測(cè)結(jié)果以后我們將與你方商談索賠事宜。2 I am enclosing complimentary store coupons which are redeemable for xxx product隨信附上我的店鋪優(yōu)惠券，免費(fèi)兌換XXX產(chǎn)品。 3 we hope you will accept the goods at an allowance of 4%.我方希望你方能接受4%的折扣 5 We agree to give you 15% off as compensation.我方同意給予15%折扣作為賠

10、償。6 Enclosed is our check for USD1,000 to make up your losses. 附寄一張一千美元的支票，作為對(duì)你方損失的補(bǔ)償。 出口商理賠：第三句：表達(dá)理賠方案 Useful expression 常用英文表達(dá)方式 7 Please return one sample of this shipment, then we can make sure the reason & advise you of our corrective action. 請(qǐng)回寄這次到貨的樣品，以便我們可以確認(rèn)質(zhì)量不符合的原因，并告知你方我們的糾正措施。8 On st

11、udying the misshipped item, we found the mistake happened due to the oversight of Packing Dept. in an unusually busy season. We suggest you hold the item for sale at the price of USD12 or return it to us within 10 days with freight collect. 研究錯(cuò)運(yùn)貨物事件后，我們發(fā)現(xiàn)其發(fā)生于繁忙季節(jié)的包裝監(jiān)管方面。我方建議你方將該貨物留存銷(xiāo)售，價(jià)格可以在12美元，或者在十

12、天以?xún)?nèi)，將貨物退運(yùn)給我們，運(yùn)費(fèi)到付。出口商理賠：第三句：表達(dá)理賠方案 Useful expression 常用英文表達(dá)方式 1 At any rate please accept our sincere apology for the inconvenience we have caused you & hope you will accept the above settlements.無(wú)論怎樣，請(qǐng)我方誠(chéng)摯的歉意，給你方造成諸多不便，并希望你方接受我們上述的理賠方案。2 We apologize because of having caused you trouble & w

13、ill make our best effort to solve the matter to meet your complete satisfaction.我方就給你方帶來(lái)的不便誠(chéng)懇道歉，并將盡我們最大的努力解決問(wèn)題，以達(dá)到你方完全滿(mǎn)意。3 Please accept our apologies again for the inconvenience caused to you and further opportunity to regain our confidence. 請(qǐng)接受我方的再一次道歉，給你們帶來(lái)很多的不便，以及給我方這次重獲信任的機(jī)會(huì)。4 Once more, accept all our apologies. We also wan