全國旅游院校服務技能（飯店服務）大賽英語水平測試題庫-

1、全國旅游院校服務技能(飯店服務大賽英語水平測試題庫客房服務一、中譯英1.女士,現(xiàn)在能給您打掃房間嗎?答案:May I clean your room now,Madam?2.我半小時之后再給您整理房間好嗎?答案:May I make up your room in half an hour?3.我什么時候把花送過去?答案:When should I send the flowers.4.請幫我拿一下那個包?答案:Please help me carry that bag?5.你能三小時后再來嗎?答案:Could you come back in three hours?6.您希望我什么時候為您

2、打掃房間呢?答案:What time would you like us to clean your room?/ When do you want me to clean your room?7.周五早晨7點有一趟航班,您看行嗎?答案:How about a flight leaving at 7:a.m. this Friday ?8.我們有多個多功能廳可供您選擇。答案:We have several function rooms for you to choose from.9.客房服務員。先生,可以進來嗎?答案:Housekeeping. May I come in,Sir?10.我可

3、以收拾您桌上的東西嗎?答案:May I tidy up these things on your desk?11.請整理一下浴室好嗎?答案:Would you tidy up a bit in the bathroom?12.您可以從房間直接打過去。答案:You may call directly from your room.13.我能幫您做什么,先生?答案:What can I do for you,Sir?14.我想洗一下我的褲子。答案:I want to have my pants cleaned.15.很高興又見到您,布朗先生。答案:It' s nice to see you

4、 again, Mr. Brown.16.請?zhí)顚懴匆聠?。答?Please fill in the laundry form.17.電話有問題。答案:There is something wrong with the telephone.18.我房間的電視壞了,請派人來修理一下好嗎?答案:There's something wrong with the TV set./The TV set in my room doesn't work, can you please send someone to repair/fix it?19.很抱歉給您帶來不便。答案:Sorry for

5、 all those troubles./Sorry for the trouble./I'm very sorry for that./We apologize for that.20.我們馬上派人去修。答案:We'll send someone to repair it right now.21.先生,請問您的房間號?答案:May I have your room number,Sir?22.我為犯了這樣一個粗心的錯誤向您道歉。答案:Im sorry for making such a careless mistake.23.我們飯店有洗衣服務。答案:We have lau

6、ndry service.24.您把您要洗的衣服放到洗衣袋中,再填一下那邊的洗衣單就行了。答案:You may just put your laundry in the laundry bag and fill out that laundry list. 25.順便問一下,明天是否可洗好?答案:By the way,will it be ready by tomorrow?26.今晚我要穿。答案:I'd like to wear it this evening.27.您可以在商務酒吧接待您的訪客。答案:You can receive your guests at the execut

7、ive lounge. 28.您要留言嗎?答案:Would you like to leave a message?29.抱歉,沒有人接電話。答案:Im sorry, nobody answered.30.請問您貴姓(總機接線員問?答案:May I know who is calling?31.我會把您的留言給布朗先生。答案:Ill send this message to Mr. Brown.32.讓我先打電話到他的房間。答案:Let me call him in his room first.33.恐怕他現(xiàn)在不在,您過會兒再打來好嗎?答案:Im afraid hes out. Could

8、you call again later?34.我想在房間里用早餐。答案:Id like to have breakfast in my room.35.我現(xiàn)在就去商務中心為您把傳真發(fā)出去。答案:Ill go to the business center and fax it for you right now .36.我房間的水龍頭漏水了。答案:The faucet is leaking in my room.37.會議室在十六層。答案:The conference rooms are on the 16th floor.38.票價是300美元。答案:The price of the tic

9、ket is 300 US dollars.39.我馬上派管工去修理。答案:Ill send a plumber right away.40.我們提供免費的擦鞋服務。答案:We offer free shoe-shining service.41.先生,早上好。歡迎光臨我們飯店。答案:Good morning, Sir. Welcome to our hotel.42.請問您的抵達日期?答案:May I know your arrival date?43.先生,請讓我為您介紹一下房間設(shè)施。答案:Let me introduce the room facilities to you, Sir.4

10、4.我們每天早上都收取客人要洗的衣服。答案:We collect the laundry every morning.45.你能幫我定票嗎?答案:Could you help me book the ticket?46.您希望什么時候把衣服給您送回來?答案:When would you like your laundry back?47.您要住幾天呢?。答案:How many nights will you stay?48.我馬上就去取您要洗的衣服。答案:I'll pick up your laundry right now.49.有多少人參加會議?答案:How many people

11、 will attend the meeting?50.我們?yōu)樯虅諛菍拥目腿嗣赓M提供國內(nèi)外的報紙。答案:We offer free domestic and foreign newspapers for executive guests.51.我能加一張床嗎?答案:Could I have an extra bed?52.總機,我想打個國際長途電話。答案:Operator, Id like to make an international call.53.您要打的電話是自己付款還是對方付款?答案:Do you want to make it a pay call or a collect ca

12、ll?54.總機,我想打個叫號電話。答案:Operator, Id like to make a station-tostation call, please.55.請把您的名字拼給我,好嗎?答案:Could you spell your name for me?56.請告訴她我會在今晚10:00左右給她打電話。答案:Just tell her Im going to call her at about 10:00 this evening.57.請告訴我受話人的名字?答案:Whats the name of the person you are calling?58.我想這個電話我自己付費。

13、答案:I think Ill pay for the call myself.59.我們有電腦自動叫早服務。答案:We have a computer wake-up service.60.最后的數(shù)字必須要有5位數(shù).答案:There must be five digits in the final number.61.您要的時間,請撥5,然后再撥0630。答案:Please dial 5 and then 0630 for the time.62.您能給我您的電話號碼嗎?答案:Would you like to give me your telephone number?63.需要的話,她能給

14、您回電話。答案:She can ring you back if necessary.64.我確保她會收到您的留言答案:I ll mak sure she gets the message.65.國家代碼在您房間的服務指南中。答案:The country codes are listed in the Service Directory in your room.66.付費電話通常用于公共場所、客運中心,如機場、火車站或街角。答案:Pay phones are often found in public places, transportation hubs such as airports

15、or train stations, and on street corners.67.你僅有一次機會給他人留下第一印象。答案:You only get one chance to make a first impression.68.這就是飯店總機話務員如此重要的原因。答案:Thats why the operators are so important to the hotel.69.記住:那一刻你是飯店的代表。答案:Remember that at that moment, you're the hotels representative.70.總機話務員應該有禮貌、有回應,給予

16、來電者全面的關(guān)注。答案:An operator should be polite and responsive, giving the caller your full attention.71.他們影響客人對飯店的印象。答案:They influence the guests impression of the hotel.72.盡可能地給予幫助,即便回應這個電話并非完全是你的工作。答案:Be as helpful as possible, even if its not exactly your job to answer the phone.73.學會流暢地使用電話功能。答案:Learn

17、 how to use the phones features smoothly.74.如果你必須要來電者不掛電話,首先要征得同意。答案:Ask permission first if you must put the caller on hold.75.不要忘記來電者還在等待。答案:Dont forget the caller is waiting.76.如果你無法回答來電者,轉(zhuǎn)接給能給予幫助的人。答案:Transfer the caller to someone who can help, if you cant.77.隔一會兒要問他們一下:是愿意繼續(xù)接聽(不掛電話,還是愿意再打回來或留言

18、。答案:Ask them periodically if theyd like to continue to hold, call back or leave a message.78.總機話務員應如何問候客人?答案:How should operators greet a guest?79.如果來電人問的問題跟接線員無關(guān),他們應該如何做?答案:What should operators do if the caller is asking something that is not their business?80.告訴來電人他打錯了。答案:Tell the caller he got t

19、he wrong number.81.告訴來電者他應該打電話的部門,并給他們轉(zhuǎn)接電話。答案:Tell the caller which department he may call and transfer the call for him.82.如果總機話務員不能馬上給來電者接通電話,應該怎么辦?答案:What should operators do if they cannot connect the caller right now?83.告訴來電者無法接通電話。答案:Tell the caller there is no way to put him through.84.總機話務員在

20、工作中應展現(xiàn)出什么重要職業(yè)素養(yǎng)?答案:What are important qualities operators should demonstrate in their work?85.是的,我的房間非常冷?？照{(diào)可能有問題了。答案:Yes,my room is very cold. There must be something wrong with the air-conditioner.86.通?？煜捶找邮?0%的費用。答案:Usually its 50% extra charge for express service.87.看上去好像溫度控制器出了問題。答案:It seems t

21、hat theres something wrong with the temperature control panel.88.太吵了我很難入睡。答案:Its so noisy that it's hard for me to fall asleep.89.客房部員工必須與前廳部緊密合作。答案:The housekeeping department staff must coordinate the work closely with the front office.90.客房部員工的主要職責是負責飯店所有客房的干凈和整潔。答案:The main duty of the house

22、keeping department staff is to see to the cleanliness and good order of all rooms in the hotel.91.很清楚,沒有清潔的客房出租,飯店只有關(guān)門。答案:It is clear that without clean rooms to rent, a hotel would have to close.92.客服部主管對所有客房的干凈和整潔負責。答案:An executive housekeeper is in charge of the neatness and orderliness of all th

23、e guest-rooms.93.清掃客房的實際工作是由客房的服務員完成。答案:The actual work of cleaning the guest-rooms is preformed by the housemaid.94.在絕大多數(shù)飯店中,客房部白班必須清掃所有的客房。答案:In most hotels the day shift in housekeeping has to clean all the guest rooms.95.客房部晚班對后來有打掃要求的客房負責。答案:The evening shift in housekeeping is responsible for

24、cleaning any rooms that request late service.96.任何特別的服務,如做夜床也是由晚班完成。答案:Any special service, such as turn-down service, will also be done by the evening shift.97.飯店的洗衣房和洗衣工服務也是客房部的部分工作。答案:The hotel laundry and valet services are also parts of the housekeeping departments job.98.空房須盡快清掃以再出租。答案:The vac

25、ant rooms must be cleaned and made available to be rented again as soon as possible.99.懷特夫人想要員工幫她用花布置一下房間。答案:Mrs. White wants the clerk to help her decorate the room with some flowers. 100.她現(xiàn)在正在給客房部打電話。答案:Now she is making a phone call to the housekeeping department.101.懷特先生想要現(xiàn)在打掃他的房間,因為今天上午10點有客人來訪

26、。答案:Mr. White wants to have his room cleaned now because he is going to have some guests at 10 oclock this morning.102.這位女士想要一些熱水,因為她口渴。答案:The lady wants to have some hot water because she gets thirsty.103.這位女士想再要一條毯子,因為太冷了。答案:The lady wants to have another blanket because it is too cold.104.那人想買一雙黑

27、襪子。答案:The man wants to buy a pair of black socks.105.除了這雙襪子,這些都是那人的衣服。答案:They are the mans clothes except for the pair of socks.106.你可以把你的衣服掛在浴室的門后。答案:You can hang your clothes behind the bathroom door.107.你可以把你的衣服放在浴室里。答案:You can put your clothes in the bathroom.108.如果你想要他們送早飯,請打電話至房內(nèi)用餐服務。答案:Call r

28、oom service if you want them to send you breakfast.109.客房部一般有飯店的失物招領(lǐng)物品存放區(qū)。答案:The housekeeping department usually has the lost and found storage area for the hotel.110.所有由員工或客人在飯店撿到的物品都送去客房部。答案:All articles found in the hotel by employees or guests are sent to housekeeping. 111.有些飯店也把提供照看孩子服務作為客房部的一個

29、功能。答案:Some hotels also provide child care services as a function of housekeeping.112.無人認領(lǐng)的數(shù)碼相機會放在失物招領(lǐng)物品存放區(qū)6個月。答案:The unclaimed digital camera will be kept in the lost and found storage area for six months.113.客人結(jié)賬離店時,客房部會得到前臺的通知去清掃房間。答案:Housekeeping will be informed by the front desk to clean the ro

30、oms when the guest checks out.114.客房部是飯店最繁忙的部門之一。答案:The housekeeping department is one of the busiest department in a hotel.115.我現(xiàn)在為您鋪床還是您希望等會兒再做?答案:Can I make the beds for you now or do you wish it to be done later?116.那位夫人想要些熱水,因為她病了。答案:The lady wants to have some hot water because she is ill.117.

31、我想預訂一個從6月5日到10日的雙人間。答案:I d like to reserve a double room from the 5th to the 10th of June.118.每晚的房價是180美元。答案:The room rate per night is 180 US dollars.119.我們期盼您的到來。答案:We look forward to your arrival.120.一個美國學者團將于下月在北京參加一個旅游研討會。答案:A group of American scholars will be attending a Tourism Symposium nex

32、t month in Beijing.121.貿(mào)易談判推遲至5月8日-10日。答案:The trade negotiation has been postponed until May 8th to 10th.122.我不得不改變預訂的日期。答案:I have to change the dates of the reservation.123.您覺得我能換個房間嗎?答案:Do you think its possible for me to change the room.124.我想知道我可以預訂下周一至周五帶浴缸的一個單人間嗎?答案:I wonder if you could reser

33、ve me a single room with bathtub from next Monday to Friday?125.您喜歡有前景的房還是后景的房?答案:Would you prefer a room with a front or a rear view?126.這個價格含一部電話機,一份主流國際報紙和一個迷你冰柜。答案:The price includes a telephone, a major international newspaper and a mini-bar? 127.房價中不含早飯。答案:Breakfast isnt included in the room r

34、ate.128.12歲以下的孩子收半價。答案:Children under 12 are charged for half the price.129.團隊預訂減百分之十五答案:There is a 15 percent deduction for a group reservation.130.那幾天我們可以給您預留一個小套間。答案:We can reserve a mini-suite for you for those days.131.抱歉,下周三至周六我們無法保證給您三間連通房。答案:Sorry,we wont be able to guarantee you 3 connectin

35、g rooms from next Wednesday to Saturday.132.如果您愿意,我們給您推薦另一家飯店。答案:We can recommend another hotel for you if you like.133.我的公司承擔所有費用。答案:My company will cover all the expenses.134.你須預交1000美元的保證金。答案:You should pay a deposit of 1000 dollars in advance135.您的意思是您要取消您之前的預訂?答案:You mean youll cancel your prev

36、ious reservation?136.如果客人在到達前2天取消預訂,不收取任何費用。答案:If the guest cancels the reservation 2 days prior to arrival , there will be no charge. 137.如果客人在到達前1天取消預訂,將收取1天費用的50%。答案:If the guest cancels the reservation 1 day prior to arrival, there will be 50% of adays charge.138.(預訂當日未到,應收取100%的房費。答案:If there i

37、s “no show” on the same day, then 100% of days rent will be charged. 139.通常飯店預訂通過電話確認。答案:Hotel reservations are usually confirmed by phone.140.如果預訂要求復雜,明智的做法是要求書面確認函。答案:If a reservation requires complex instructions, it is wise to request written confirmation.141.下午6:00之后離店,按房間的全價收費。答案:Check out aft

38、er 6:00 p.m. will be charged at the full daily room rate.142.下午1:00 至6:00離店,按房價的50%收取費用。答案:For late checkout from 1:00 p.m. until 6:00 p.m, a charge of 50% of your daily room rate will apply.143.入住時間是下午2:00。答案:Check-in time is 2:00 p.m.144.離店時間是中午12:00點。答案:Check-out time is 12:00 noon.145.房間將于前一晚預留下

39、來。答案:The room will have to be reserved from the night before.146.羅布特先生將與他的新娘在中國度過他們的蜜月。答案:Mr. Robert is going to spend his honeymoon in China with his new bride.147.一個預訂員必須有耐心,精通英文。答案:A reservationist should be patient and master good English.148.今天人們通常通過互聯(lián)網(wǎng)發(fā)郵件或打電話預訂房間。答案:Nowadays people usually mak

40、e a reservation by sending E-mails through Internet or making a phone call.149.您的車已在大門口等您答案:Your car is already waiting for you at the main entrance.150.關(guān)于再次確認您的飛機票,請與禮賓部分機602聯(lián)系。答案:Please contact the Concierge on ext. 602 regarding your flight ticket reconfirmation.二、英譯中1.Housekeeping. May I clean y

41、our room now, Sir?答案:客房服務員。先生,現(xiàn)在能給您打掃房間嗎?2.May I show you to the business center?答案:我可以帶你去商務中心嗎?3.May I make up your room in an hour?答案:我一小時之后再給您整理房間好嗎?4.Im afraid hes out. Could you call again later?答案:恐怕他現(xiàn)在不在,您過會兒再打來好嗎?5.Would you like to leave a message?答案:您要留言嗎?6.Its my pleasure. We look forward

42、 to your coming.答案:不客氣。我們期盼著您的到來。7.Im calling from New York. Id like to make a reservation.答案:我從紐約打來電話。我要預定房間。8.I want to have my shirt pressed.答案:我想把我的襯衫熨燙一下。9.Excuse me. Have you any laundry?答案:對不起,請問有沒有要洗的衣服?10.What kind of room do you prefer?答案:您想要什么樣的房間呢?11.I'd like to wear it by 10 o'c

43、lock tomorrow morning.答案:我明早10點以前要穿。12.Ive come to see my friend Mrs.Brown in room 1221.答案:我來看望住1221房間的我的朋友布朗夫人13.Do you prefer your laundry by express service or returned on the same day?答案:您是要快洗服務還是當日取?14.There is something wrong with the toilet.答案:馬桶壞了。15.There are 2 hours free for executive gues

44、ts to use the conference room. 答案:商務樓層的客人可以免費使用會議室兩個小時。16.Let me help you with your luggage.答案:讓我來幫您拿行李。17.There is something wrong with the door. I cannot open it.答案:門壞了,打不開了。18.Ill check with the laundry service.答案:我和洗衣房核對一下。19.Excuse me,how can I get to the Business Center?答案:打擾一下,去商務中心怎么走?20.And

45、 by the way, may I have your room number?答案:順便問一句,請問您的房間號?21.May I know whos visiting?答案:請問來訪者是誰?22.Id like to go and see the evening show in the Grand Theater.答案:我想去看大劇院的晚場演出。23.Well try our best to help him finish the task.答案:我們會盡最大努力幫助他完成那項任務。24.I'm sorry for making such a careless mistake.答案

46、:我為犯了這樣一個粗心的錯誤向您道歉。25.Could you please help me send a bunch of roses to this address?答案:你能幫我把一束玫瑰花送到這個地址嗎?26.Your document will be sent up right now.答案:您要的文件立刻送上去。27.Please hold on.答案:請不要掛電話28.You may call directly from your room.答案:您可以從房間直接打過去。29.What is the charge for a local call?答案:打市話要多少錢?30.Th

47、is way to the elevator, please.答案:請走這邊到電梯。31.Id like to book a fight to Beijing this Friday.答案:我要訂一張周五去北京的機票。32.Please leave your message when you hear the beep.答案:聽到電話嘀的一聲,您就可以留言了。33.When do you want to leave?答案:您想什么時間離開?34.When would you like us to wake you up?答案:您想幾點讓我們叫您起床?35.You have to dial“0”

48、for an outside call.答案:要打店外電話,您要先加拔0。36.Let me introduce the room facilities to you, Sir.答案:先生,請讓我為您介紹一下房間設(shè)施。37.We can make a recording on the phone automatically.答案:我們可以在電話上自動記錄留言。38.Id like to call my family in Canada.答案:我想往加拿大家里打個電話。39.I want to place a call to America.答案:我想往美國打個電話。40.Excuse me,

49、are you here for the SAMSUNG meeting?.答案:打擾一下,請問您是來參加三星公司會議的嗎?41.Are there any special night rates for international calls?答案:國際長途夜間有特價嗎?42.What is the charge for a local call?答案:打市話要多少錢?43.Laundry service. May I help you?答案:洗衣房。我可以幫您嗎?44.Calling directly from the room is cheaper than going through

50、the operator. 答案:從房內(nèi)打直撥電話要比通過總機接打便宜。45.How many tickets and for what time, Sir?.答案:您想要幾張票?什么時間的?46.Whats the telephone number in England?答案:您要撥打的英國的電話號碼是多少?47.Ill give you the charge when you finish the call.答案:您打完電話后我會告訴您本次通話的費用。48.What time do you need the multifunction room?答案:您幾點使用多功能廳?49.You ma

51、y use an IP calling card to make a long-distance call.答案:您可以用IP電話卡打長途電話。50.Ill ring back as soon as I get through.答案:我一接通就馬上給您回電話。51.Let me check the reservation list.答案:我查一下預訂單。52.In whose name was the reservation made?答案:以誰的名字預訂的?53.Is there any change in your schedule or in the number in your gro

52、up?答案:你們的時間安排和人數(shù)有變化嗎?54.Ill send a bellboy over to help you with your luggage.答案:我會派一個行李員去幫您拿行李。55.Are you going up or down?答案:您是上還是下?56.This is your taxi card to help you quickly find the taxi whenever you havedifficulties.答案:這是您的出租車卡,無論您何時有困難,都能幫您找到出租車。57.Would you like to put it on your hotel bil

53、l?答案:把費用計入您住店的總賬上,行嗎?58.We dont charge registered guests.答案:我們對登記住店的客人不收費。59.The concierge can help do some small favors for the guests such as mailing theirletters, cards and so on.答案:禮賓員可以幫助客人做些小事,如郵寄信件、賀卡等60.Is there any discount for group reservation?答案:團體預訂有優(yōu)惠嗎?61.Id like upgrade to a suite if

54、one is available.答案:如果有套房的話,我想升級到套房。62.Id like to have a single room with bath for tonight.答案:我想預訂今晚帶有浴室的一間單人房。63.Bellboy is also considered as one kind of concierge staff.答案:行李員也是禮賓部的一類員工。64.Im very sorry for the inconvenience.答案:非常抱歉給您帶來不便。65.At what time shall we call you?答案:我?guī)c叫醒您?66.Would you p

55、refer orange juice or grapefruit juice?答案:你是喝橘汁還是柚子汁?67.The price includes a 15% service charge.答案:這個價格包含了15%的服務費。68.Breakfast can be served in your room from 6 oclock to 9 oclock.答案:您可以早六點至九點在房間中用早餐。69.What would you like to drink, Sir?答案:先生,您想喝點什么?70.Good evening. May I do the turn-down service fo

56、r you now?答案:晚上好?，F(xiàn)在可以為您開夜床嗎?71.It's growing dark. Would you like me to draw the curtains for you?答案:天黑了,您現(xiàn)在希望我為您拉上窗簾嗎?72.Please call the Reception Desk first. Ill get you one with their permission.答案:請先給前臺打電話,得到他們的允許我就拿一個給您。73.Bellboy will accompany the guest to his/her reserved room and send th

57、eir luggagethere.答案:行李員會送客人和行李去他/她預訂的房間。74.How much does an extra bed cost?30 US dollars per night.答案:加一張床多少錢?每晚30美元。75.Is there anything else I can do for you?答案:還有什么我能為您做的嗎?76.I want to know if you have a safe-deposit box I could use?答案:我想知道你們有沒有我能用的保險柜?77.We have two kinds of safe-deposit boxes varied in