酒店《活動跟進》培訓(xùn)活動綱要

1、A HOTEL XXX 大酒店TRAINING ACTIVITY OUTLINE培訓(xùn)活動綱要Task 任務(wù)： FOLLOW UP ACTION活動跟進Code序號： OH-SM-CS-D005Objectives 目的： At the end of this session, each trainee will be able to在培訓(xùn)結(jié)束后，每位受訓(xùn)者應(yīng)能：1. Familiar with the follow up steps.清楚了解活動跟進的每一個步驟。2. Effectively solve any problems.有效解決活動過程中所發(fā)生的問題。Standard 標準：Refe

2、r to S&P參照標準與程序Resources培訓(xùn)器材： Flip Chart 白板 , Hand Out 培訓(xùn)資料 .MethodTraining StepsTime培訓(xùn)方式培訓(xùn)步驟時間IntroductionShow “表明從此課所能學(xué)到的內(nèi)容 (目標 )10min介紹1.Familiar with the follow up steps.清楚了解活動跟進的每一個步驟。5min2.Effectively solve any problems.有效解決活動過程中所發(fā)生的問題。Prepare on Flip Chart準備白板The course should be divided

3、into three parts:5min課程可分為二部份：1.Explain the steps to.講解每一個步驟。2.Emphasis the key point of steps.強調(diào)重點步驟。ContentsThissession will be divided into two parts:50min內(nèi)容本結(jié)課將分為二部分：1.Explain each step to the trainees. (refer to s & p )30min促步講解每一步驟。(對照標準與程序)a.Before the event活動之前b.During the event活動之中c.Aft

4、er the event活動結(jié)束2. Give concern example.講解過程中舉例說明。Practice1.Suppose a situation, a client comes for a event, and20min練習each trainee have the chance give the suggestionaccording to the steps below.假設(shè)一個情景，一位客人想要預(yù)定一個活動，每一個學(xué)員應(yīng)根據(jù)上述步驟給客人以建議。2.Ask few trainees to repeat the steps of making thecontract and reach the correspondence with the client.提問一部分培訓(xùn)生復(fù)述如何與客人簽定合同及達成相關(guān)協(xié)定的步驟。Summary1.Review today s content.10min總結(jié)復(fù)習今日內(nèi)容。2. Emphasis the key po