銀行基本業(yè)務(wù)英語(yǔ)口語(yǔ)

1、銀行基本業(yè)務(wù)英語(yǔ)口語(yǔ)Unit1 Daily reception 日常接待Useful Words and Phrases 常用詞匯與短語(yǔ) head office 總行branch 分行sub-branch 支行savings office 儲(chǔ)蓄所banking service manager 大堂經(jīng)理Practical Sentences and Patterns 實(shí)用句型Hello.您好。Good morning. What can I do for you?早上好，我可以為您做些什么嗎?Pardon? 能再說(shuō)一遍嗎？ Would you mind repeating your questi

2、on, please?請(qǐng)重復(fù)一遍您的問(wèn)題好嗎？No problem. Ill do it for you right away.沒(méi)問(wèn)題，我馬上為您辦理。Please go to counter No.1. Its over there.請(qǐng)到一號(hào)柜臺(tái)辦理，在那邊。Please wait a minute. 請(qǐng)稍等。Would you mind showing me your passport?請(qǐng)把您的護(hù)照給我。Could you please fill in this form and sign your name here?請(qǐng)?zhí)顚戇@份表格并簽上您的名字。Please use Arabic nu

3、mbers.請(qǐng)用阿拉伯?dāng)?shù)字填寫。Please fill in your address and phone number here.請(qǐng)您在此處填寫地址和電話號(hào)碼。Please enter your code number.請(qǐng)輸入您的密碼。We are open for business from 8:30 a.m. to 4:30 p.m. with no break at noon.我們的營(yíng)業(yè)時(shí)間是上午8點(diǎn)半至下午4點(diǎn)半，中午不休息。We are open for business all week including Saturday and Sunday.我門星期六、星期日照常營(yíng)業(yè)。Th

4、ank you so much.謝謝。With pleasure.不客氣。 Hope to see you again.歡迎您再次光臨。Dialogue 對(duì)話OneClerk: Good morning, madam. Customer: Good morning. Clerk: May I help you? Customer: Yes, I want to change some money. Clerk: This way, please. Customer: Thank you. Clerk: You're welcome. TwoClerk: Good afternoon,

5、Mr. Anderson. Customer: Good afternoon, Miss Li. Clerk: How nice to see you again! Customer: Nice to see you, too. Clerk: It's been a long time, hasn't it? How are you? Customer: Fine, thank you. And you? Clerk: Very well too, is there anything I can do for you? Customer: Yes. Could you guid

6、e me to where I can change money?Clerk: Sure, Mr. Anderson, please come along with me. Customer: Thank you. Clerk: My pleasure.Unit2 Opening an account 開(kāi)立賬戶Useful Words and Phrases 常用詞匯與短語(yǔ) current deposit, current account 活期存款 fixed deposit, fixed account 定期存款 fixed deposit by installments 零存整取 Prac

7、tical Sentences and Patterns 實(shí)用句型 What kind of account did you have in your mind? 你想開(kāi)哪種帳戶? Do you like to open a current account? 你想開(kāi)一個(gè)活期存款帳戶嗎? A deposit or current account? 定期還是活期? Please tell me how you would like to deposit your money. 請(qǐng)告訴我你想存何種戶頭? Our minimum deposit for a current account is 1 y

8、uan. 我們活期存款的最低存款額是人民幣1元。 Here is your passbook. Please bring it back when you deposit or withdraw money any time you like. Keep it well and inform us whenever you lose it. 這是你的存折，存取款時(shí)請(qǐng)帶來(lái)。保管好存折，遺失請(qǐng)告訴我們。 Can I open a current account here? 我能否在這兒開(kāi)個(gè)活期存款帳戶？I should like to open a current account. 我想開(kāi)一個(gè)活期

9、存款帳戶。 I think I'd like a deposit account. 我想要開(kāi)個(gè)定期存款帳戶。 Is there any minimum for the first deposit? 第一次儲(chǔ)蓄有最低限額嗎？Please tell me the procedure for opening a savings account. 請(qǐng)告訴我開(kāi)個(gè)儲(chǔ)蓄帳戶需要什么手續(xù)。 Dialogues 對(duì)話OneClerk: May I help you, sir? Customer: Yes, please. I'd like to open a bank account with

10、you. Can you give me some information? Clerk: Yes, I'd be very happy to help you. Usually we offer current accounts and fixed accounts for individuals. Customer: Oh, it's almost the same in America. Clerk: What kind of account did you have in mind Customer: Well, I'd prefer to open a cur

11、rent account. TwoCustomer: Could you tell me something about current accounts? Clerk: I'd love to. You may open an account in your name. Then you can make deposits or withdrawals at anytime with presenting your passbook.Customer: Is there any minimum balance? Clerk: Yes, one yuan is the minimum

12、balance. Customer: I see. There is one more thing I'd like to know, that is, do I earn interest on the account? Clerk: Yes, of course, we pay the interest rate permitted for banks. Every quarter we credit the earned interest into your account automatically. Customer: I see. Thank you. By the way

13、, when does the bank close? Clerk: It closes at 4:30 p.m. Customer: Thank you very much for the information. Clerk: You are welcome. Unit3 Handling deposits and withdrawals 辦理存取款Useful Words and Phrases 常用詞匯與短語(yǔ) certificate of deposit 存單 deposit book, passbook 存折account number 賬號(hào) slip 存取款憑條to deposit

14、 存款deposit receipt 存款收據(jù) to draw money 取款 drawing-out slip 取款單to close an account, to clear an account 結(jié)清 teller, cashier 出納員interest rate 利率 simple interest 單利 compound interest 復(fù)利 legal interest 法定利息Practical Sentences and Patterns 實(shí)用句型 How much do you want to deposit with us? 你想在我們這存多少？ How much m

15、oney do you plan to keep in your account on a regular basis? 你計(jì)劃在你的賬戶上定期存放多少錢？ I think you may deposit your money with the bank, or leave it here for temporary safe-keeping. 我認(rèn)為你可把錢存入銀行，或留在銀行暫保管起來(lái)。 I want to deposit 300 yuan in my account. 我想在我的戶頭上存300元。 I'd like to pay 200 yuan into my deposit

16、account. 我想在在我的定期存款賬戶上存200元。 Interest is paid at the rate of 0.72% per annum at present. 目前年利率是0.72%。 It varies from time to time. （利率）每個(gè)時(shí)期都不同。It allows you to earn a little interest on your money. 這可使你從存款中獲得一點(diǎn)利息。 The interest is added to your account every year. 每年的利息都加到你的存款中。What's the interes

17、t rate for the current account? 活期存款的利率是多少？ Do you pay interest on this account? 這種存款付給利息嗎？ Please tell me what the annual interest rate is. 請(qǐng)告訴我年利率是多少。 Please tell me how you wish to draw your money. 請(qǐng)告訴我你希望怎樣支款。Your balance at the bank is 300 yuan. 你在本行的結(jié)余是300元。 Your deposit is exhausted. 你的存款支凈了。

18、 I want to withdraw 200 yuan from my current account. 我要從我的活期存款中支取200元。 Could you tell me my balance? 能否把存款結(jié)余金額告訴我？ I want to close my account with you. 我想結(jié)束在你們這兒的帳戶。Dialogue 對(duì)話OneCustomer: Hello! Id like to deposit some foreign currency.Clerk: which currency do you have?Customer: US dollars.  

19、 Clerk: How much do you want to deposit?Customer: 1000 US dollars. Clerk: Time deposit or demand deposit?Customer: Time one.Clerk: How long are you going to deposit your money?Customer: One year.Clerk: Thats okay. Ill do that for you now. TwoCustomer: Excuse me, but can I draw on my account for paym

20、ent of things I buy in China?Clerk: Certainly, sir. How much do you draw?Customer: RMB 8,000 please. Would you please tell me my balance?    Clerk: Yes, sir. Your balance is RMB 34,000.Customer: I am sorry, but may I ask one more question?Clerk: Of course, please do. What is it?Custom

21、er: What is the interest rate for the current account?Clerk: The detailed information is on the board. Please go and see it.Customer: Many thanks.Clerk: My pleasure.Unit4 Money exchange 貨幣兌換Useful Words and Phrases 常用詞匯與短語(yǔ) currency, money 貨幣 convertible money 可兌換紙幣an exchange form 兌換單   foreign

22、 exchange 外匯 foreign exchange quotations 外匯行情foreign exchange restriction 外匯限額SAFE (The State Administration of Foreign Exchange) 國(guó)家外匯管理局to check the rate 查牌價(jià)exchange rate 外匯率buying rate 買進(jìn)價(jià)格 selling rate 賣出價(jià)格bank note 鈔票 note of large denomination 大票 note of small denomination 小票 small change 零錢 Pr

23、actical Sentences and Patterns 實(shí)用句型 What kind of currency do you want to change? 請(qǐng)問(wèn)您想要換哪種貨幣？Please tell me how much you want to change. 請(qǐng)告訴我你要換多少。 How much of the remittance do you want to convert into Chinese yuan? 你要把多少匯款換成人民幣？ If you'll wait a moment, I'll find out the rates of exchange.

24、請(qǐng)等一會(huì)兒，我查一下兌換率。 The buying rate of U.S. dollar notes is 699 yuan per hundred dollars. 美元現(xiàn)鈔買入價(jià)是100美元付699元人民幣。In what denominations? 要什么面值的？ Please tell me what note you want. 請(qǐng)告訴我要什么鈔票。 Will seven tens be all right? 7張10元的可以嗎？ Would you kindly sign the exchange form, and write down your name as well a

25、s address? 請(qǐng)?jiān)趦稉Q單上簽字，寫出你的姓名和地址，好嗎？ Could you change these dollars for me? 能給我兌換這些美元嗎？ I'd like to convert the full amount of the remittance into Renminbi. 我想把全部匯款換成人民幣。 What's the exchange rate today? 今天的兌換率是多少？ Please tell me what you would give me for my U.S. dollars. 請(qǐng)告訴我這些美元可以兌換多少錢。 I'

26、;d like some coins for this note. 我想把這張紙幣換成硬幣。 Could you give me some small notes? 給我一些小票好嗎？Dialogue 對(duì)話OneCustomer: Excuse me. Do you exchange foreign currency here?Clerk: Yes, we do.Customer: I want to convert 1000 US dollars into Chinese yuan.   Clerk: This is an exchange memo. Please fill in

27、 the amount you intend to change along with your name, nationality, passport number and address. Customer: Whats the exchange rate for the dollars?Clerk: Todays rate for cash purchase is RMB 699 yuan for US $ 100 banknote. Do you have your passport with you? Customer: Yes. Here you are. How much RMB

28、 will I get?Clerk: Let me see. US $ 1000 makes RMB 6990 yuan. Youll receive the money in a moment.Customer: No hurry.Clerk: Here is the cash and the exchange memo. Please check it. TwoClerk: What can I do for you?Customer: Yes. Id like to get some US dollars. Whats todays rate of US dollars against

29、Chinese yuan?Clerk: Its RMB 701 yuan per hundred US dollars. How much would you like to change?   Customer: 200 US dollars total.Clerk: Please fill out the exchange form.Customer: All right.Clerk: Would you mind showing me your passport?Customer: Here it is.Clerk: Please wait a moment. Ill do i

30、t for you as soon as possible.Unit5 Using an ATM 如何使用自動(dòng)柜員機(jī)Useful Words and Phrases 常用詞匯與短語(yǔ) ATM (automatic teller machine) 自動(dòng)柜員機(jī)insert the bankcard 插入銀行卡slot 卡槽PIN (personal identification number) 個(gè)人密碼amending password 修改密碼transferring money 轉(zhuǎn)賬making inquiry 查詢arrow 箭頭screen 熒光屏、屏幕the available servi

31、ces 能夠提供的服務(wù)CASH WITHDRAWL 提取現(xiàn)金ENTER 輸入、確定Dialogue 對(duì)話OneCustomer: Excuse me, would you tell me how to use this ATM?Clerk: With pleasure. First, you should check whether the ATM is at work.Customer: Next step?Clerk: And then you should insert your card as shown on the screen.Customer: Do you mean to p

32、ut the card into the slot of the machine?Clerk: Youre right. Then a screen message will ask you to enter your personal identification number (PIN) on the keyboard. After that, press the “ENTER” button. Be sure to remember your PIN correctly and press the right buttons.Customer: I do remember.Clerk:

33、After you enter your PIN, you will be asked which service you need, e.g. amending password, withdrawing money, transferring money, making inquiry. Press the button corresponding to the service required. And you may follow the arrows at the edge of the screen.Customer: I see. Thank you very much.Cler

34、k: Finally, dont forget to take out your card.TwoClerk: What can I do for you?Customer: Excuse me, how can I get the money from the ATM?Clerk: At first, insert your bankcard and enter your PIN. Then you press the “ENTER” button.Customer: Then I will get the money from the ATM?Clerk: You see, the screen shows the available services. One of them is “CASH WITHDRAWL”.Customer: I see. I can press the “CASH WITHDRAWL” button if I want to get cash from my account. Clerk: Thats right. After you press the “CASH WITHDRAWL” button, the screen will s