英語情景對話-電話

1、英語電話交流用語Answering the phone接電話Introducing yourself介紹自己Asking to speak with someoneHello?(非正式的)你好Thank you for calling(公司名).XXX speaking. How can I help you?感謝你撥打我們的電話，我是XXX，有什么可以效勞的嗎？Hey Wen . It 'Huang calling.(非正式的)溫你好，我是黃Hello, this is Huang calling.你好，我是黃Hi, it's Tony from the XXX office

2、 here.你好，我是 XXX 辦公室的 TonyThis is XXX. 我是 XXXSpeaking.Is Fred in?( 非正式的)Is Jackson there, please? (informal)Can I talk to your sister? (informal)May I speak with Mr. Green, please?Would the doctor be in/available?Connecting someoneJust a sec. I'll get him. (informal)Hang on one second. (informal)

3、Please hold and ril put you through to his office.One moment please.All of our operators are busy at this time. Please hold for the nextavailable person.Making special requestsCould you please repeat that?Would you mind spelling that for me?Could you speak up a little please?Can you speak a little s

4、lower please. My English isn't very strong.Can you call me back? I think we have a bad connection.Can you please hold for a minute? I have another call.Taking a message for someoneSammy's not in. Who's this? (informal)rm sorry, Lisa's not here at the moment. Can I ask who's calli

5、ng? rm afraid he's stepped out. Would you like to leave a message? He's on lunch right now. Who's calling please?He's busy right now. Can you call again later?ril let him know you called.ril make sure she gets the message.Leaving a messagewith someone*Yes, can you tell him his wife c

6、alled, please.No, that's okay, I'll call back later.Yes, it's James from CompInc. here. When do you expect her back in the office?Thanks, could you ask him to call Brian when he gets in?Do you have a pen handy. I don't think he has my number.Thanks. My number is 222-3456, extension 1

7、2.Confirming*information*Okay, I've got it all down.Let me repeat that just to make sure.Did you say 555 Charles St.?You said your name was John, right? ril make sure he gets the message.Listening to an*answering machine*Hello. You've reached 222-6789. Please leave a detailed message after t

8、he beep. Thank you.Hi, this is Elizabeth. I'm sorry rm not available to take your call at this time. Leave me a message and ril get back to you as soon as I can.Thank you for calling Dr. Mindin's office. Our hours are 9am-5pm,Monday-Friday. Please call back during these hours, or leave a mes

9、sage after the tone. If this is an emergency please call the hospital at 333-7896.Leaving a message on*an answering machine*Hey Mikako. It's Yuka. Call me! (informal)Hello, this is Ricardo calling for Luke. Could you please return my call as soon as possible. My number is 334-5689. Thank you.Hel

10、lo Maxwell. This is Marina from the doctor's office calling. I just wanted to let you know that you're due for a check-up this month. Please give us a ring/buzz whenever it's convenient.Finishing a*conversation*Well, I guess I better get going. Talk to you soon.Thanks for calling. Bye fo

11、r now.I have to let you go now.I have another call coming through. I better run.I'm afraid that's my other line.ril talk to you again soon. Bye.商務(wù)電話英語實戰(zhàn)寶典1 . Beijing Trading Campany . May I help you ?北京貿(mào)易公司。請問有何貴干？2 . We have two Zhongs我們這里有兩位先生姓鐘。3 . Is that Bob Zhong , or John Zhong?你要接Bob

12、鐘，還是John鐘？4 . I ' m sorry, he ' s not in the office now很抱歉，他現(xiàn)在不在辦公室。5 . Do you have any idea when he' ll be back你知道他何時回來嗎？6 . I have no idea（when he ' ll be back .）我不知道（他何時回來）。7 . Can you ask him to call me when he comes back?他回來時請告訴他打電話給我好嗎？8 . It ' s urge nt有急事。9 . I ' m so

13、rry but he ' s in Shan ghai on bus in ess.很抱歉，他出差去上海 了。10 . Probably sometime tomorrow.可能明天（回來）。11 . Is there anyone else who can help me？有沒有其他的人能幫我？12 . OK . I ' ll just put you through .好的，我這就給您轉(zhuǎn)接。13 . Just a moment, please 請稍候。14 . You ' re welcome .別客氣。15 . Is Mary there ？瑪麗在嗎?16 . M

14、ary is out right now瑪麗現(xiàn)在不在。17 . Why don ' t you call back later this after noon?您不妨今天下午再打來。18 . When will she be back ?她何時會回來？:00 this evening ?19 . Will it be too late if I call around 10如果我在晚上10點左右打來會不會太晚?Dialogue A(A: Receiver B : Smith )A: Good morningBeiji ng Tradi ng Compa nyMay I help you

15、 ?B: Good morningThis is Mr . Smith of Ki ng Electro nics Compa-nyI ' d like to speak to MrZhong ,pleaseA: We have two Zhongs here . Is that Bob Zhong , or John Zhong ?B: Bob .A: Mr . Bob Zhong in the Overseas Sales Division?B: Right .A: I ' m sorry, he ' s not in the office nowB: Do you

16、 have any idea when he' ll be backA: I ' m sorry, I have no ideaB: Can you ask him to call me whe n he cames back? It ' s urge ntA: Yes , I will , Mr . Smith .B: Thank you .A: You ' re welcome .Dialogue B(A: Receiver B : George Richter C : White )A: Hello . ABC Gompany . May I help y

17、ou ?B: Hello . This is George RichterMay I speak to MrDavis ?A: I ' m sorry but he s in Shan ghai on bus in ess.ll be backB: Do you have any idea when heA: Probably sometime tomorrowB: I have a question abut the E-4800 computerIs there any one else who can help me?Would you like to speak to her?

18、Is it possible to make a cha nge in ourB: Well , we ordered twenty E-4800s,but we want to change them to P-6800sL: Just a moment,please Oh Im sorry, but they have already been sentA: Of course . Miss White is the export managerB: Yes , please .A: OK . I ' ll just put you through .B: Hello . This

19、 is White speaking. Can I help you ?A: Hello . This is George Richter of Beijing Trading Company order ? The order number is1518C: And what kind of change did you want to make, sir ?Dialogue C(A: Mary' s father B : Jane )A: Hello .B: Hi . This is Jane . Is Mary there ?She went shopp ing with her

20、 MomA: I ' m sorry. Mary is out right nowB: When will she be back ?A: I ' m not sure . Why don ' t you call back later this after noon?B: Will it be too late if I call around 10: 00 this evening?A: That ' s all right. We don ' t go to bed early .B: Thank you . Bye !A: Good-byeWor

21、ds and Expressi onstrade vi .做生意；交易compa ny n.公司；商號 electr onics n.電子學(xué)oversea (s) a .海外的sale n .出售，出賣 divisio n n .分，分割，分裂 urge nt a .緊迫的，催促的 bus in ess n .商業(yè)；營業(yè)；商店 probably ad.很可能；或許，大概 export / vt .輸出，把出口 order n .等級，序次，秩序send vt .送，寄around prep .在周圍，環(huán)繞公司，我能幫你什么嗎？外企辦公室電話英語1. ABC corporatio n. May

22、I help you? ABC這句話算是制式的講法 一般接起電話的人通常會先報公司的名字“ACcorporation然后再說,“ May I help you?或是如果要更客氣一點的話則可以說 “How can I help you? “ （我該怎么幫你？），因為這樣的問法表示我該'怎么幫你，而非我 需不需要幫你？但基本上 “ May I help you? “跟 “ How can Ihelp you?都很常見就是了 .不過如果是機(jī)器接的電話，則聽到的多半是這樣，“ Thanks for calling ABC corporation, if you know yourparty &

23、#39; s last nameor extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sig n or rema inon the line.感謝你打電話到ABC來，如果你知道你要找的人的姓或是分機(jī)號碼，請按1,如果是想要本公司的簡介或出版品，請按2,如果是要找總機(jī)，請按#,或是請別掛斷.2. And you are? 你是？如果人家打電話來是要找你的上司，“ May I talk to

24、 your manager?我能不能跟你們經(jīng)理講話?）這時你總不能糊里糊涂地就把電話拿給經(jīng)理說，說不定人家是打電話來跟你經(jīng)理勒索一百萬的呢！所以通常我們一定要先確定打電話來的是誰.最客氣的問法是，“Whom I am speaking with? “ 或是 “Whom am I talking to?我正在跟誰講話呢?）但是人家一聽是像我這種小毛頭打電話找他們經(jīng)理，他們就會用比較口語的說法，“And you are? “ （你是?）如果人家這樣問我,我就可以答，“This is Benlin. 像是 “And you are? “這么口語的英文書上大概學(xué)不到，但這卻是老美天天在用的句子，只怕你

25、學(xué)了之后還不敢用.其實真的不用怕.越簡單的句子老美越聽得懂.而且事實上“And you are? “這句話還有許多適用的場合，例如在公司的接待處（reception）.來訪的客人如果說,“I ' m looki ng for Mr. Wolf.我要找伍夫先生）接待小姐就可以反問他，“ Aryou are? “你是?）所以像這種簡單又好用的句子大家一定要記起來喔！3. I ' ll put her on the phone. Just a second.我會請她聽電話，請等一下.Put someone on the phone這個片語就是說請某人聽電話.例如你打電話找你女朋友，結(jié)

26、果女朋友的同事接了電話，就開始跟你東扯西扯，問你們昨天是不是吵架了??？什么時候要結(jié)婚啦，這時如果你實在不想跟她講了，就可以說，“ Could you please just put her on the phone?你能不能請她來聽電話啊？）反過來如果今天是你接到了電話，結(jié)果要找的是別人，你就可以說，“Ok. I ' II puther on the pho ne. Just a sec on d.好，“我會請她聽電話，請稍等一下.）上面講的put someo ne on the pho ne,指的多半是只有一只電話時，但如果像公司里有許多分機(jī)，則用轉(zhuǎn)接transfer或是redire

27、ct.會比較恰當(dāng).例如同樣的情況你可以說 , “ I ' m transferring your call. 或是 “ I ' m redirecting your call.我?guī)湍戕D(zhuǎn)接到分機(jī)給她.）如果是接線生轉(zhuǎn)接的話，他們有時就只簡單地說,“One moment, please. “ 或是,“OK. I ' ll put you through. “4. Would you mind holdi ng for one mi nu te?你介不介意稍微等一分鐘??？在美國如果有機(jī)會打電話給客戶服務(wù)（Customer Service） 部門，如果沒意夕卜的話都會聽至U以下

28、的電話錄音,“ All of our represe ntatives are curre ntlybusy servi ng their customers. Your call will be an swered in approximate5 minutes“我們所有的客服人員都在忙著服務(wù)他們的顧客 ，請等五分鐘后，就會有人接聽你的電話）,然后十分鐘過去了 ，“Please continue to hold, yourcall is very important to us.請繼續(xù)等候，你的來電對我們非常重要）.所以大家要知道，老美基本上對這種無止境的等待是深惡痛絕的.所以要記得，如果人

29、家打電話來，千萬不要因為聽不懂就說,“Hold on “，然后就跑去求救兵，這對 打電話來的人是十分不禮貌的.如果萬不得已一定要請他稍候，我們要客氣一點地說，“Would you mind holding for one minute?“所以記得要給對方一個明確的時間，例如one seco nd或是five min utes不要讓對方無止境地等下去.但是如果一分鐘到了你還沒忙完，則最好再說一次，“Sorry, I am still on thephone. Could you hold for another minute?對不起"，（我還在講電話，能不能再請你稍候一分鐘.）5. H

30、e ' s out for lunch. Would you like to try again an hourlater?他出去吃午餐了 ，你要不要一小時后再打來 ？受到中文的影響，許多人要講某人 出去'吃午餐了常會說成，“ He we nt outfor lunch.其實這個 we nt 是多余的，通常老美只講 be out for somethi ng就行了 如果要再簡化一點,單說,“He is on lunch. 或是 “He is on (lunch) break.“他正在休息時間.)這樣子也可以.如果別人要找的人不在，通常我們有二種選擇，第一種是請別人晚點再打來，除

31、了像例句用 try again/ call again 之外，我們也可以用 call back/ try back這樣的講法.例如你可以建議別人，“Why don' t you call back in 30minutes?“你何不30分鐘后再打來呢?)第二種選擇就是請對方留言，客氣一點的講法是，“ May I take your message? “ 或是“Would you like to leavea message?“你想留言嗎？)6. She is not here but you can call her mach ine.她不在這里，但是你可以打她的電話答錄機(jī).老美管電話

32、答錄機(jī)叫an sweri ng machi ne或是也有少數(shù)人叫an swermachine.但是在一般的對話中常常簡稱machine. 例如 “ You can call herm achine. 就是說，你可以打她的電話答錄機(jī)留言.或是你打電話給某人，但你 想他很可能不在，這時你就可以說，“ I ' m expecting a machine. “我想會是電 話答錄機(jī)接的電話.)如果是“ I want to check on my machine. “則是說我要檢查電話答錄機(jī)里的留言.記得喔！通常人家講 someone ' s machine時百分之九十九都是指電話答錄機(jī)而

33、言，你可別傻傻地問人，“Answering machine? “ 像六人行(Friends) 里 有一集 Chandler 說，“I got her machine. “ 結(jié)果 Joey 還呆呆地問他，“Her answering machine?“ Chandler 就諷刺 Joey 的無知說,“ No.in teresti ngly eno ugh, her leaf blower (mach ine) picked up thephone. “很有趣喔，不是電話答錄機(jī)喔！而是她的吹落葉機(jī)接的電話.)注：美 國的萿葉都不是用掃的，而是用吹的，很神奇吧？而leaf blower 就是那種背在

34、 身上拿來吹落葉的機(jī)器啦！7. I ' m interested in your CRM software. Can you give me an quote?我對你們的客戶關(guān)系管理軟體有興趣，能跟我報個價嗎？之前講的都是別人打電話進(jìn)來要怎么回答，現(xiàn)在要講的是如果你打電話給別的公司要怎么講.通常你會打電話給別的公司不外乎以下幾種狀況：詢價，下訂單，追蹤訂單，應(yīng)征工作，推銷產(chǎn)品等等.首先談到詢價.如果只是要請對方大 略地估個價錢，你可以說，“Can you give me a quote? “ 或 “Can you giveme an estimate?但是提醒大家，這個quote 發(fā)/

35、kwot/ 的音，記得要特別強(qiáng)調(diào)那個/wo/ 的音，不然老美會以為你在說coat /kot/ 或是court /kort/這個字這種情況就發(fā)生在我身上不只一次，有一次拿車去修車廠估價，我跟技工說，“Can you give me a quote? “ 他卻回答我，“You need a coat?"扯了 半天他才搞懂，后來我才知道原來自己quote 的音發(fā)錯了 .所以最好的辦法就是用estimate,這個字是絕對不會發(fā)錯的.另外，estimate 和quote也可以指報價單而言，例如你可以要求別人，“ Can you send me a sample with an estimate ASAP?能不能請你盡快送一份樣品和報價單給我 ?)8. I ' d like to place an order for a DL-1100 color printer.我想要下