過程關(guān)系圖及KPI考核指標

1、精選優(yōu)質(zhì)文檔-傾情為你奉上信 息 流顧客溝通：營銷活動合同評審采購過程：物料采購供方控制產(chǎn)品策劃過程：項目管理、質(zhì)量計劃、過程的設(shè)計和開發(fā)、開發(fā)變更產(chǎn)品標識和可追溯性、顧客財產(chǎn)、產(chǎn)品防護交付：銷售過程、服務(wù)過程機加工 (特種工藝) 檢驗 包裝 入庫生產(chǎn)計劃、作業(yè)準備驗證、過程控制制 造 過 程產(chǎn)品監(jiān)視和測量、不合格品控制(棒)坯料壓蠟模 制殼 澆鑄 切割物 流產(chǎn)品實現(xiàn)過程企業(yè)戰(zhàn)略質(zhì)量方針質(zhì)量目標組織機構(gòu)職責權(quán)限管理評審項目監(jiān)控價格審批產(chǎn)品安全性目標制定/監(jiān)控 管理職責 產(chǎn)品管理管理過程顧 客 滿 意顧 客 需 求顧客反饋文件控制記錄控制設(shè)備的管理工裝管理設(shè)施的管理監(jiān)視和測量裝置管理人力資源信息

2、管理應(yīng)急計劃顧客滿意度的測量和監(jiān)視過程監(jiān)視和測量數(shù)據(jù)的分析和使用統(tǒng)計技術(shù)內(nèi)部質(zhì)量體系審核持續(xù)改進糾正措施預防措施文件管理 資源管理 內(nèi)部溝通 顧客滿意度 數(shù)據(jù)分析 內(nèi)部審核 質(zhì)量改進支持性過程第四章 過程定位圖（匯總） 注：Site1主要過程：主要包括管理過程（戰(zhàn)略方針、管理評審等）；鑄造產(chǎn)品實現(xiàn)過程、特殊工藝過程（熱處理、NDT、材料實驗室）等產(chǎn)品實現(xiàn)過程和人力資源、設(shè)備資源等支持性過程；Site2主要過程：主要包括顧客相關(guān)過程、產(chǎn)品策劃過程、采購過程、機加工產(chǎn)品實現(xiàn)過程、檢驗包裝等產(chǎn)品實現(xiàn)過程和設(shè)備資源管理等支持性過程；Site3主要過程：主要包括化學處理產(chǎn)品實現(xiàn)過程（特殊工藝）和設(shè)備資源

3、、人力資源等支持性過程。專心-專注-專業(yè)第四章 過程定位圖（Site1） 第四章 過程定位圖（Site2） 第四章 過程定位圖第五章 質(zhì)量體系過程目標監(jiān)視和測量表 (一) ter Process子過程Sub-process小過程Minor Process輸入Input輸出Output責任部門Responsible Department監(jiān)視和測量目標Monitor and measuring target頻次Frequency參考文件Reference負責部門Responsible配合部門Supporting管理過程 management process目標制定和監(jiān)視Target establi

4、shment and monitor戰(zhàn)略計劃、質(zhì)量目標的制定、監(jiān)控、實施和評價Establishment, monitor, implementation and evaluation for strategic plan and quality target市場預測、董事會要求、同行競爭對手分析、公司級數(shù)據(jù)、中長期規(guī)劃Marketing foresee, BOD requirement, competitors analysis, company-level data and medium-and-long-term planning企業(yè)戰(zhàn)略計劃、運營結(jié)果分析Enterprise strat

5、egy plan, operational output analysis總經(jīng)理General Manager各部門Related departments管理職責Management responsibility管理評審Management review質(zhì)量目標完成情況、新產(chǎn)品、質(zhì)量情況報告、市場情況、業(yè)務(wù)計劃Quality target completion status, new product, quality performance reporting, marking status, operational plan管理評審報告、改進和提高措施Management review re

6、port, improving and enhancing actions管理者代表Management Representative各部門Related departments資源管理Resources supply人力資源Human resources人力資源計劃Human resources plan人力資源配置Human resources allocation人力資源部HR Dept設(shè)備資源Equipment resources技改計劃Technical improvement plan修理計劃Repair plan計劃審批Plan approval設(shè)備部Equipment Depa

7、rtment相關(guān)部門Related departments產(chǎn)品管理Product management 航空零件客服部Aerospace Commodity Unit產(chǎn)品目錄定期更新Update product catalyst periodically第五章 質(zhì)量體系過程目標監(jiān)視和測量表 (2) 程Master Process子過程Sub-process小過程Minor Process輸入Input輸出Output責任部門Responsible Department監(jiān)視和測量目標Monitor and measuring target頻次Frequency參考文件Reference負責部門R

8、esponsible配合部門Supporting產(chǎn)品實現(xiàn)過程Product realization process顧客溝通Customer communication營銷活動Marketing初始材料清單、產(chǎn)品技術(shù)可行性分析、成本分析Original material list, product technical feasibility analysis, cost analysis立項表Project approval list產(chǎn)品部Product Department相關(guān)部門Related departments合同評審Contract review常規(guī)合同、特殊合同評審申請、發(fā)貨審批表

9、Regular contract, special contract review request, shipping request執(zhí)行表Implementation list客服部Business Department相關(guān)部門Related departments產(chǎn)品策劃過程Product planning process項目管理、質(zhì)量計劃、產(chǎn)品和過程（或FAI）批準、開發(fā)變更Project management, quality planning, product and process (or FAI) approval, development change項目流程計劃、立項申請書、

10、工作令Project process flow plan, project request, work directions項目階段評審表、項目按時完成統(tǒng)計表Project stage review list, project on-time completion list產(chǎn)品部Product Department相關(guān)部門Related departments樣品交貨計劃執(zhí)行率Performance of sample on-time delivery工裝/工藝開發(fā)計劃執(zhí)行率Performance of tooling/process development plan每季度Quarterly每

11、月Monthly項目流程計劃、顧客要貨通知單或訂單、顧客評審通知、顧客代表通知Project process flow plan, customer shipping notice or order, customer review notice, customer representative notice顧客試驗報告、顧客通知、顧客評審報告Customer inspection report, customer notice, customer review report產(chǎn)品部Product Department相關(guān)部門Related departments第五章 質(zhì)量體系過程目標監(jiān)視和測

12、量表 (3) 主過程Master Process子過程Sub-process小過程Minor Process輸入Input輸出Output責任部門Responsible Department監(jiān)視和測量目標Monitor and measuring target頻次Frequency參考文件Reference負責部門Responsible配合部門Supporting產(chǎn)品實現(xiàn)過程Product realization process采購過程Purchasing process物料采購Material purchasing圖紙、標準、顧客特殊要求、體系要求、過程要求、價格通知單、樣品認可要求、即時供

13、貨要求Print, spec, customer special requirement, system requirement, process requirement, price notice, sample approval requirement, on-time delivery requirement采購主合同、技術(shù)協(xié)議、質(zhì)量協(xié)議、采購產(chǎn)品（材料）清單、樣品認可報告Contract, technical agreement, quality agreement, purchase list, sample approval report采購部門Purchasing Dept產(chǎn)品部

14、Product Department質(zhì)控部QC Department工程技術(shù)部Engineering Dept采購產(chǎn)品清單、采購/外協(xié)件要貨通知單、采購物料（零件）要貨計劃、包裝用品采購計劃Purchase product list, purchased/ subcontracted part delivery notice, purchase material (part) delivery plan, packaging material purchase plan交付能力評價Delivery ability evaluation采購部門Purchasing Dept產(chǎn)品部Product

15、Department質(zhì)控部QC Department物料部Material Department工程技術(shù)部Engineering Dept生產(chǎn)分廠Manufacturing Workshop采購及時率=按時按量到貨批數(shù)/計劃到貨批數(shù)On-time purchasing= on-time and correct quantity delivery / planned delivery采購合格率=合格批數(shù)/到貨批數(shù)Qualifying purchasing = qualifying lot / delivered lot每月Monthly供方控制Supplier control產(chǎn)品符合性記錄、供方

16、審核、供方交付記錄Product compliance record, supplier audit, supplier delivery record供方績效分析、供方交付監(jiān)控表、供方評審檢查表Supplier performance analysis, supplier delivery monitor list, supplier audit checklist采購部門Purchasing Dept質(zhì)控部Quality Control Department工程技術(shù)部Engineering Department分廠Manufacturing Workshop第五章 質(zhì)量體系過程目標監(jiān)視和測

17、量表 (4) 主過程Master Process子過程Sub-process小過程Minor Process輸入Input輸出Output責任部門Responsible Department監(jiān)視和測量目標Monitor and measuring target頻次Frequency參考文件Reference負責部門Responsible配合部門Supporting產(chǎn)品實現(xiàn)過程Product realization process制造過程Manufacturing process生產(chǎn)計劃Manufacturing plan返工/返修單、業(yè)務(wù)聯(lián)系單、發(fā)貨計劃、滾動要貨計劃Rework/ repai

18、r order, operation contact order, shipping plan, rollover delivery plan應(yīng)急情況通知單、生產(chǎn)聯(lián)系單、生產(chǎn)作業(yè)計劃、采購作業(yè)計劃Emergency notice, production contact order, production plan, purchase plan生產(chǎn)分廠Manufacturing Workshop采購部門Purchasing Center物料部Material Department生產(chǎn)計劃執(zhí)行率=實際完成數(shù)/計劃完成數(shù)Production planning execution= actual fi

19、nished parts / planned finished parts每月Monthly過程控制Process control控制計劃Control plan過程能力測定Process capability measurement生產(chǎn)分廠Manufacturing Workshop工程/質(zhì)控Engineering/ QC產(chǎn)品質(zhì)量控制過程Product quality control process不合格品控制Nonconformance control不合格品評審單Nonconformance review list返工返修、報廢、讓步、優(yōu)先減少計劃Rework, repair, scra

20、p, conditional, priority elimination plan質(zhì)控部Quality Control Department相關(guān)部門Related departments產(chǎn)品監(jiān)視和測量Product monitor and measurement控制計劃、檢驗規(guī)程Control plan, inspection procedure現(xiàn)場質(zhì)量記錄、不合格品處理單/報廢單、試驗報告、糾正措施單On-site quality record, nonconformance disposition order/ scrap order, test report, corrective ac

21、tions list質(zhì)控部Quality Control Department相關(guān)部門Related departments產(chǎn)品合格率率或廢品率（適用時）Product compliance rate/ scrap rate (when applicable)每月Monthly物流過程Logistics process顧客財產(chǎn)Customer property顧客圖紙、標準Customer print and spec顧客財產(chǎn)協(xié)議、鑒定資料、顧客財產(chǎn)臺帳、日常檢查完好情況Customer property agreement, appraisal data, customer property

22、 standing book, regular check condition documentary客服部Business Department產(chǎn)品部Product Department技術(shù)相關(guān)部門Related departments顧客工裝/刀具/模具Customer tooling, tool and pattern相關(guān)部門Related departments第五章 質(zhì)量體系過程目標監(jiān)視和測量表 (5) 主過程Master Process子過程Sub-process小過程Minor Process輸入Input輸出Output責任部門Responsible Department監(jiān)視和

23、測量目標Monitor and measuring target頻次Frequency參考文件Reference負責部門Responsible配合部門Supporting產(chǎn)品實現(xiàn)過程Product realization process物流過程Logistics process顧客財產(chǎn)Customer property顧客原材料或毛坯Customer material or blank parts物料部Logistics Department相關(guān)部門Related departments顧客樣品和用于設(shè)計/生產(chǎn)信息Customer sample and data for design and

24、production相關(guān)部門Related departments產(chǎn)品防護Product protection倉庫管理制度Warehouse management system定期庫檢記錄Periodical inventory check record物料部Material Department相關(guān)部門Related departments庫存物資三相符率Three Compliance Rate for stock material每月Monthly運輸委托單Shipment collection order運輸協(xié)議Shipping agreement客服部Business Departm

25、ent相關(guān)部門Related departments產(chǎn)品實現(xiàn)過程Product realization process交付過程Delivery process需求計劃Demand plan入庫單Warehouse receiving list銷售滾動要貨Sales rollover delivery list經(jīng)濟責任制表Economic responsibility sheet客服部Business Department物料部Logistics Department相關(guān)部門Related departments銷售管理Sales management適時發(fā)貨計劃、發(fā)貨計劃Real time s

26、hipping plan, shipping plan適時供貨遵守表、交付回單Real time supply compliance sheet, delivery acknowledgement note客服部Business Department物料部Logistics Department相關(guān)部門Related departments交貨計劃執(zhí)行率（對外）Delivery performance (external)成品入庫執(zhí)行率（對內(nèi)）Finished parts warehousing performance (internal)每月Monthly服務(wù)過程Service proces

27、s服務(wù)信息反饋Service data feedback糾正措施單、8D方法Corrective actions list, 8D method客服部Business Department質(zhì)控部QControl Department工程技術(shù)部Engineering Depart相關(guān)部門Related departments出廠產(chǎn)品PPM、顧客投訴次數(shù)Delivered product PPM, customer complaint frequency每月Monthly第五章 質(zhì)量體系過程目標監(jiān)視和測量表 (6) 過程Master Process子過程Sub-process小過程Minor Pr

28、ocess輸入Input輸出Output責任部門Responsible Department監(jiān)視和測量目標Monitor and measuring target頻次Frequency參考文件Reference負責部門Responsible配合部門Supporting支持性過程Supporting process文件管理Documentation management文件控制Documentary control文件檢查登記表Documentary check list受控文件目錄Controlled document index持續(xù)改進部CD Department產(chǎn)品部Product Dep

29、artment工程技術(shù)部Engineering Departmen質(zhì)控部QC Dept相關(guān)部門Related departments記錄控制Record control質(zhì)量記錄清單Quality record list檢查記錄Check record持續(xù)改進部CD Department產(chǎn)品部Product Department工程技術(shù)部Engineering Department質(zhì)控部QC Dept相關(guān)部門Related departments支持性過程Supporting process資源管理Resources management設(shè)備管理Equipment management設(shè)備運行班

30、制、非計劃停機時間Equipment running shift, exceptional shut down time設(shè)備維護計劃Equipment maintenance plan設(shè)備部Equipment Department相關(guān)部門Related departments設(shè)備維護計劃完成率Equipment maintenance performance故障停機率Exceptional shut down frequency每月Monthly工裝管理Tooling management工裝設(shè)計任務(wù)書、設(shè)計方案、圖紙Tooling design assignment, design sche

31、me, print評審檢查表、工裝/模夾具制造、工裝模具驗證單Review checklist, tooling/ fixture manufacturing, tooling/ pattern verification list產(chǎn)品部Product Department工程技術(shù)部Engineering Department相關(guān)部門Related departments工裝維護計劃執(zhí)行率Tooling maintenance performance設(shè)施管理Facility management設(shè)施危險性評價標準Facility risk evaluation criterion部門自評結(jié)果、安

32、全性評價Self-evaluation results, risk evaluation設(shè)備部Equipment Department使用部門Utilization departments第五章 質(zhì)量體系過程目標監(jiān)視和測量表 (7) 主過程Master Process子過程Sub-process小過程Minor Process輸入Input輸出Output責任部門Responsible Department監(jiān)視和測量目標Monitor and measuring target頻次Frequency參考文件Reference負責部門Responsible配合部門Supporting支持性過程Su

33、pporting process資源管理Resources management監(jiān)視和測量裝置管理Management of monitor and measurement instrument新產(chǎn)品量具配置計劃、專用量具/檢具技術(shù)要求、技術(shù)文件通知Gage allocation plan for new product, special gage technical requirement, technical document notice周期計劃、檢定記錄、標識質(zhì)控部Quality Control Department相關(guān)部門Related departments人力資源管理Human

34、resources management崗位任職標準、培訓計劃Position qualification criterion, training plan培訓記錄、培訓有效性評價人力資源部Human Resources Dept相關(guān)部門Related departments培訓計劃完成率Training plan completion performance培訓有效率Training effect每月Monthly每季度Quarterly內(nèi)部溝通Internal communication信息管理Data management內(nèi)外部信息Internal and external data展示

35、欄總經(jīng)理General Manager各部門Related departments應(yīng)急計劃Emergency plan各職能部門緊急報告Emergency plan for each functional department效果驗證記錄總經(jīng)理General Manager各部門Related departments顧客滿意度Customer satisfaction顧客滿意度Customer satisfaction顧客滿意度調(diào)查表Customer satisfaction survey顧客滿意程度分析報告客服部Business Department相關(guān)部門Related departmen

36、ts外部顧客滿意度External customer satisfaction每半年Semi- annually第五章 質(zhì)量體系過程目標監(jiān)視和測量表 (8) 主過程Master Process子過程Sub-process小過程Minor Process輸入Input輸出Output責任部門Responsible Department監(jiān)視和測量目標Monitor and measuring target頻次Frequency參考文件Reference負責部門Responsible配合部門Supporting支持性過程Supporting process數(shù)據(jù)分析Data analysis過程監(jiān)視和測量Process monitor and measurement控制計劃、過程能力研究計劃、過程指導書Control plan, process capability research plan, process instruction過程監(jiān)視和測量結(jié)果、糾正和預防措施計劃Process monitor and measurement results, corrective and preventive actio