高三英語(yǔ)寫作訓(xùn)練 投訴信(紅)概要1

1、2016屆 作文指導(dǎo)3投訴信 A Letter of Complaint相關(guān)短語(yǔ) make reservations for a single room 預(yù)訂了一間單人房2. a professional tour guide 一個(gè)專業(yè)的導(dǎo)游3. famous tourist attractions 著名景點(diǎn) places of interest 風(fēng)景名勝4. customer satisfaction 客戶滿意度 accompanying instructions 隨貨使用說(shuō)明書 5. historical attractions 歷史名勝6. a five-star hotel 一個(gè)五星級(jí)

2、賓館 share a room 共住一個(gè)房間7. faulty items/ products 故障產(chǎn)品8. get punishment/ be punished 受到懲罰9. go wrong 出毛病 There is something wrong with . .出毛病/有問(wèn)題/出故障10. return my money to me 退還我錢 give half of ones money back 退還一半錢11. apply for 申請(qǐng)12. change it for a new one/ exchange for another one 換一件新的 return sth.

3、for a new replacement 更換新的13. give sb. a full refund 全額退款給某人 declare a full refund 要求全額退款14. for the above reasons 基于上述理由15. travel agency 旅行社16. pay for the postage 付郵資17. make mistakes 犯錯(cuò)誤18. without patience =impatiently 沒(méi)有耐心19. be forced to do sth. 被迫20. a person with patience 有耐心的人21. make an a

4、pology to sb./ apologize to sb. 向某人道歉22. to our disappointment 讓我們失望的是.23. process/ deal with ones complaint at your earliest convenience 盡快處理某人的投訴技巧點(diǎn)撥 1. 開門見山、寫明目的- 投訴（產(chǎn)品/ 服務(wù)/ 人） 。 I am writing to complain about_.2. 所購(gòu)買產(chǎn)品等存在的問(wèn)題3. 你的要求（退貨；全額退款; 道歉）寫信時(shí)，要注意寫信的對(duì)象，運(yùn)用得體的語(yǔ)言表達(dá)，適當(dāng)增加to my anger等符合投訴信感情色彩的詞或短

5、語(yǔ)，以加強(qiáng)語(yǔ)氣，使表達(dá)更加豐富。Round 1爭(zhēng)分奪秒Group Competition 規(guī)則：選手站起來(lái)后，要在10秒鐘內(nèi)完成任務(wù)。 本輪積分較多的小組具有在Round 2優(yōu)先 選擇任務(wù)卡的權(quán)利。Translate the following sentences . Two points each. 1. 我寫信的目的是要向你投訴我最近在你們網(wǎng)站上購(gòu)買的一雙運(yùn)動(dòng)鞋(sneaker)。Im writing to complain about a pair of sneakers I recently purchased from your website.2.更糟糕的是，交鞋的日期推遲了10天

6、。Worse still, there was a ten-day delay in delivering my shoes.3. 我要求要么馬上寄給我一雙新的黑鞋子，要么全額退款。I demand either a new pair of black shoes (should) be posted to me immediately or I (should) be given a full refund.4. 請(qǐng)退還我30%的錢，否則我會(huì)被迫采取進(jìn)一步的措施。Please give 30% of my money back, or I shall be forced to take th

7、e matter further.5. 她是個(gè)沒(méi)有耐心的人，根本不耐心回答我的問(wèn)題。She was not a person with patience and didnt patiently answer my questions at all.6. 我要求她當(dāng)面向我道歉。I demand that she (should) make an apology to me face to face.Translate the following sentences . Two points each. (1)我寫信是要投訴你們餐廳服務(wù)差。 I am writing to complain abo

8、ut_.(2)我寫信是要投訴你們公司產(chǎn)品質(zhì)量差, 并要求你們盡快解決問(wèn)題。_and ask for solutions to the problem as soon as possible.(3)Since your store has gained a good reputation for_(客戶滿意度), I am sure/confident that_(盡快處理我的投訴).Im writing to complain about the poor qualitythe poor service in your restaurantof the products of your com

9、pany customer satisfaction you will process mycomplaint at your earliest convenience Translate the following sentences . Two points each. Round 2任務(wù)達(dá)人規(guī)則：Round 1中積分較多的組優(yōu)先選擇本組Round 2的任務(wù)卡。其他組搶任務(wù)。（共6個(gè)任務(wù)）Task1 Task3任務(wù)：在5分鐘內(nèi)小組討論P(yáng)assage 1, 2 & 3Task4Task2A giftTask5123456【Passage 1】Task 1Dear Sir, I am writ

10、ing to complain about the service of the clerk called Li Hua of your restaurant. First of all, I did make reservations for a table but he forgot about it, (1)_(讓我等了半個(gè)鐘). Moreover, I was not told that the prices of some of the dishes had increased (2)_(直到我吃完). Whats worse, he answered my questions (3

11、)_(不耐心) when I ordered the meal and he even made a mistake over my bill (4) _(因?yàn)榇中?. I demanded that he should realize his mistakes and (5)_(得到懲罰) to become more professional. Thank you for your consideration. Yours sincerely, Li Mingcausing us to wait for half an hour until I finished my meal witho

12、ut patience because of hisget punishmentcarelessness 5 pointsDear Sir / Madam， I have just returned from the English Summer Camp at your School of Language, and Im writing to express my unhappiness with your program.I took part in the program in order to improve my English but (1) _ (使我失望的是), there

13、were too many students in a class, in which case students were not able to practise a lot. Moreover, (2) _(課程內(nèi)容簡(jiǎn)單, 話題不夠新穎) so that students interest in English could not be aroused. 【Passage 2】Task 23 pointsto my disappointment the course was simple and the topicswere not fresh enough A gift for you

14、.3 points(3)_(更為糟糕的是), no lunch was provided and therefore I had to go to the nearest restaurant, which was 30 minutes away. It was once said in your ad that (4)_(學(xué)生有很多機(jī)會(huì)參加社會(huì)實(shí)踐活動(dòng)) but badminton was the only activity organized. You can imagine how upset I am to have wasted my time and money and pleas

15、e (5) _(請(qǐng)退還一半錢), or I shall be forced to take the matter further.Yours，Li HuaWorse stillstudents could beprovided with many chances to enjoy social practice give half of my money back 【Passage 2】Task 33 pointsDear Sir, I am writing to complain about the two-day trip to Shenzhen (1)_(你們旅行社組織的). It wa

16、s promised in your advertisement that (2)_(一個(gè)深圳的專職導(dǎo)游) would lead 30 tourists as a team, but actually, the tour guide even (3)_(根本不知道確切線路)and there were 40 people in our team. Besides, it was claimed that(4)_(我們會(huì)參觀5個(gè)旅游景點(diǎn)), while in fact (5)_(我們只游覽了3個(gè)名勝). organized by your travel agency a professional

17、 tour guidedid not know the exact route we would visit fivewe only visited three places of interest from Shenzhen famous tourist attractions 【Passage 3】Task 45 pointsWorse still, we not only (6)_(自付餐費(fèi)) except lunch, but also four people were arranged to (7)_（共住一個(gè)條件很差的旅館）, which was totally different

18、 from your promise that (8)_（兩個(gè)游客合住一個(gè)四星級(jí)賓館的房間）and meals were free. Please give 50% of my money back, or I shall (9)_(采取更強(qiáng)硬的措施) .Thank you for your consideration.Yours sincerely,Li Minghad to pay for our meals share a room in a poorly equipped hotel two touristswould share a room in a four-star hotel

19、 be forced to take the matter further 4 points【Passage 3】Task 5【小試牛刀1】假設(shè)你叫李華, 最近在某英文購(gòu)物網(wǎng)站上購(gòu)買了一雙鞋子，但出現(xiàn)了以下問(wèn)題。寫作內(nèi)容請(qǐng)給網(wǎng)站寫一封投訴信, 包括以下內(nèi)容：1. 寫信的目的；2. 投訴內(nèi)容：申購(gòu)情況；實(shí)際情況;3. 要求：重新郵寄或退款；4. 詢問(wèn)：若寄回, 誰(shuí)承擔(dān)寄費(fèi)?例題導(dǎo)寫1. 開門見山、寫明目的。請(qǐng)根據(jù)中文完成句子。(1) I am writing to make a complaint about _. (我在你網(wǎng)站上購(gòu)買的鞋子)(2) I am writing to complai

20、n that _. (我在你網(wǎng)站上購(gòu)買的鞋子有點(diǎn)問(wèn)題)(3) I am writing to inform you that _. (我不滿意在你網(wǎng)站上購(gòu)買的鞋子)(4) I am writing to _ (對(duì)表示失望) about the shoes I bought from your website.the pair of shoes I bought on your website there is something I am not satisfied with the shoes bought on your websiteshow my disappointment wron

21、g with the pair of shoes I purchased on your website 2. 確定文體、規(guī)范語(yǔ)言：這是一封投訴信，因此必須注意語(yǔ)言的規(guī)范性和得體性，不能使用與朋友書信交流時(shí)的親切語(yǔ)言，但也不能出現(xiàn)語(yǔ)氣倔強(qiáng)等不禮貌用語(yǔ)。3. 劃分信息、統(tǒng)籌全文：根據(jù)寫作內(nèi)容，可把信息劃分如下：(1)寫信目的; (2)申購(gòu)情況; (3)實(shí)際情況; (4)要求; (5)詢問(wèn)。 4. 突破難點(diǎn)、正確翻譯。請(qǐng)翻譯：(1) 在你的網(wǎng)站上 _ (2) 投訴_(3) 從購(gòu)買_ (4) 一雙九碼的鞋子_(5) 寄回 _ (6) 承擔(dān)郵寄費(fèi)_(7) 給某人退款/某人獲得退款 _(8) (申購(gòu)情況

22、和實(shí)際情況的對(duì)比)我訂購(gòu)的是, 但我收到的是 _ on your website complain about.purchase/buy sth. from .a pair of size-nine shoes send /post.backpay for postagegive sb. a refund/get ones refund What I ordered was. but I received.【小試牛刀1】假設(shè)你叫李華, 最近在某英文購(gòu)物網(wǎng)站上購(gòu)買了一雙鞋子，但出現(xiàn)了以下問(wèn)題。寫作內(nèi)容請(qǐng)給網(wǎng)站寫一封投訴信, 包括以下內(nèi)容：1. 寫信的目的；2. 投訴內(nèi)容：申購(gòu)情況；實(shí)際情況;3.

23、 要求：重新郵寄或退款；4. 詢問(wèn)：若寄回, 誰(shuí)承擔(dān)寄費(fèi)?寫作模板Dear Sir/ Madam, Im writing to complain about_. What I ordered was _ but_.Worse still,_.For the above reasons, I demand_. Thank you for your consideration. Yours sincerely, Li HuaWrite the letter following the model. 8 mins1. 開門見山、寫明目的- 投訴（產(chǎn)品） 。 I am writing to compl

24、aint about_.2. 所購(gòu)買產(chǎn)品等存在的問(wèn)題3. 你的要求（退貨；全額退款） 【小試牛刀1】Dear Sir/ Madam, Im writing to complain about the pair of sneakers I recently purchased on your website. What I ordered was a pair of black size-nine shoes but I received a pair of white size-8.5 shoes instead. Worse still, there was a ten-day delay

25、in delivering my shoes, which should have been received on October 18. For the above reasons, I demand either a new pair of black size-nine shoes be posted to me immediately or I be given a full refund. Also, if I send back the wrong shoes, will your company pay for the postage? Thank you for your consideration. Yours sincerely, Li Hua 10 points Consolidation本節(jié)課學(xué)習(xí)了A letter of complaint.1. 開門見山、寫明目的- 投訴（產(chǎn)品/服務(wù)/人） 。 I am writing to complain/ make a complaint about_.2. 所購(gòu)買產(chǎn)品等存在的問(wèn)題3. 你的要求（退貨; 全額退款; 道歉） Assignment【小試牛刀2】假設(shè)你是李華，1